Developing Manager Report: Analyzing Management and Leadership Skills

This report delves into the multifaceted aspects of management and leadership, examining various management styles such as coercive and active approaches, and comparing their application in the hospitality industry, specifically referencing Hilton and Marriott hotels. It explores key leadership characteristics including communication skills, motivation, discipline, and team-building, illustrating their impact through comparative analysis. The report also investigates the communication processes within business organizations, including downward, upward, and horizontal communication, and how these processes facilitate information flow and problem-solving. Furthermore, it addresses the significance of organizational culture and its influence on business operations, differentiating between hierarchical and clan organizational cultures. The report then shifts to a personal analysis of management skills, focusing on communication, problem-solving, leadership, and decision-making skills within the context of the Clayton Crown hotel. The author assesses their own skills and performance, setting objectives and targets to enhance their potential and support career development. The report concludes with a reflection on the role of managerial and personal skills in career advancement and the development of a comprehensive personal development plan.

The Developing Manager

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Different management style..................................................................................................1
1.2 Leadership Characteristic......................................................................................................2
1.3 Communication process for business organisation...............................................................3
1.4 Organisational culture and changes in business....................................................................4
TASK 2............................................................................................................................................5
2.1 Own management skills and performance............................................................................5
2.2 Analysis of personal strength, weaknesses, opportunity and threats....................................6
2.3 Set and Prioritise objective and targets to develop own potential........................................7
TASK 3............................................................................................................................................8
3.1 Lead and motivate a team for achieving agreed goals or objectives.....................................8
3.2 Justifications of managerial decisions made to support team achieve goals and
recommendation for improvements............................................................................................8
4.1 How own managerial and personal skill will support career development..........................9
4.2 Review on career and personal development need, current performance and future need to
product development plan.........................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES .............................................................................................................................12

INTRODUCTION
Manager is a individual person who create organisation's objectives and future goal to
provide higher success of their business in competitive world. Developing manager is a process
in which individual enhance their own skills to manage operational and functional activity of
firm to achieve future objectives easily. Responsibility of a manager is classified into various
areas like build appropriate plan and objective, organising, monitoring, controlling, training and
development for employees etc.. this project report is based on different organisation's as in first
task a specific information is collected for Hilton hotel which was founded in the year of 1919 by
Conrad Hilton and Marriott hotel which was founded in the year of 1927. These both hotel have
large hotel chain in worldwide (Abrahamsson, 2017). This report includes various management
style, leadership characteristic as well as communication process and impact of change on
organisation. Second and third task is based on Clayton Crown hotel a brand of Dalata hotel
group and Frankle & Benny's restaurant. For this report is include own potential and prospective
of manager and various managerial skill in the business organisation context.
TASK 1
1.1 Different management style
Hospitality is a fast growing industry which has a major impact on people and economy
growth. This is a services industry which provides their effective offers to their customers to
fulfil their need and demand. These type of industries are fast growing through luxurious service,
quality products and cost or standard rate which is decided by their manager to get competitive
advantages from market. So for them, it is very important that their management is going
through proper style to landscape organisation's structure in worldwide. There are various
management styles are given below such as -
Coercive management style: These kind of management style is accepted in those
organisation's which leads higher turnovers. In this management style, manager make their full
control on employees and organisational activities. It is a directive leadership style in which
employees working under pressure and they only follow direction of their manager (Allen,
2012).
Active management style: These kind of management style if effective for all type of
business organisation because in this manager provides specific space to their employees to
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provide their effective services easily. In it, manager is only provides proper guideline and
direction to workforce and after that its staff build their own strategy to fulfil manager and
organisation's need.
These two different management style is make a specific comparison in two different hospitality
industries context such as-
Marriott Hotel Hilton hotel
 In this Hotel, supervisors and manager
are denoting direction to their employee
hence, workers needs to wait until they
will get command form their manager.
 They are following coercive
management style which is known as
directive styles.
 In Hilton hotel, manager are providing
support to their employees to improve
working skills and satisfying them.
 This hotel industry is following active
management style to get effective
services of employees and providing
them full space of working.
1.2 Leadership Characteristic
Leadership is a quality that helps to provide effective direction and guideline to
employees of a organisation. Hilton and Marriott are two largest hospitality industry who have
largest chain in worldwide. These both hotel hostel industry adopt different leadership style to
motivate workforce and get desired objectives easily. There are various characteristic of
leadership are given below -
Illustration 1: Characteristic of a leader
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Communication skill – In hospitality industry, manager and leader need to use effective
communication skill to properly interact with customers. In this process they need to provide
these kind of skills to their employees to understand customers needs and want toward the
organisation (Arends, 2014).
Motivator – This is quality of a leader in which they always motivate workforce toward
their working approaches and organisation's goal to achieve them properly. In this process they
need to use various techniques such as reward, promotion and paid incentive to motive
employees easily.
Well disciplined and focused – Leader of hospitality industry need to make disciplined
in their workplace through this they can easily build effective strategy to attain future objective
and goals easily. When a leader is manage their activity with proper discipline and focus then
their other team member also follow same working procedure.
Team building skills – This is a important procedure in which all team member provide
their services equally to achieve their future objective easily. It is responsibility of leader that
they build a proper team in their hotel who work together and provide their ideas and thoughts to
solve particular problem easily (Arnold and Boggs, 2015).
There is a compression between two hotel in which their leader adopt different
approaches to achieve their target easily -
Hilton Hotel Marriott hotel
 Hilton is a well known hotel industry so
for them it is very important that their
leader well disciplined and focused
strategy to implement their procedure
in world wide.
 Their manager use effective
communication tool to understand
customers need and want for quality
services.
 Leader of Marriott hotel is always use
motivation tool for their employees to
provide therm appropriate direction to
attain competitive advantages from
market.
 Employees of this hotel industry are
working in a team to provide quality
services to customers.
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1.3 Communication process for business organisation
Communication process is a key element of a business organisation. Through this process
employees and management of organisation convey their ideas and thoughts to each other to
know their point of view on particular approach. This process is very helpful to reduce conflicts
and barriers from workplace. This process is used to build interaction between on the level of
workers to get feedback and effective solution of their problems. Hilton and Marriott hotel build
their own image in market because their workforce working together and build effective strategy
to make their own value in market. Theses both hospitality industries are use various
communication tool to build positive working environment between employees and management
such as -
Downward communication: In this process communication is flow from higher level to
lower one. In other hand, management is always interact with their low level employees to solve
various problems and provide them effective direction and guideline easily. This communication
process is also uses to provide information and messages to them about various changes that can
affect their productivity. Through this process organisation maintain smooth working
environment to listen all the ideas, thoughts and problems of workers and providing them
appropriate solution easily (Aulton, 2017).
Upward communication: In this, communication is flown from low to upper level. This
process use to provide information of organisation's wants and employees ned from their
management staff. Through this process employees also convey various problems and difficulties
of them to senior candidates to getting effective solution and guideline for this. For this
employee can use different sources such as mail, notice, telephonic talk and personal
appointment to particular person.
Horizontal communication: This is a most common communication mode in which all
the business information are provided in same level of employees. This process is uses when
employees do not feel comfort to share their problems to upper level employees. In business
organisation some issues can be confidential which need to be secures so upper level employees
discuss them to each other. Through this process all workers are make their own strategy and
planning to get effective solution of various problems on their own level (Babbie, 2013).
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1.4 Organisational culture and changes in business
For a business organisation, its culture and environment plays a important role to build
their own image in market. In it various changes can easily affects its terms and policy as well as
working environment that can be affect its productivity easily. Organisational culture includes its
values, vision, norms, language and habits that help them to provide future benefits easily. There
are two type of organisational culture are followed by Hilton and Marriott hotel such as -
Hierarchical organisation culture: This type culture are followed by large scale
organisation who have a large workforce. In this process they use various terms and activities to
reduce conflicts ans barriers from the firm. In this process all the employees of hotels are
working under some senior employees who help them to provide proper direction and guideline
for various business approaches. Through this process employees can easily solve their problem
and issues to take help of seniors (Bianchi, 2011).
Clan organisational culture:This type of culture is very helpful for hospitality industry
because they needs a large workforce to provide effective services to them easily. In this process
they can build employees relation between full working force. Through this type of culture they
can easily build family environment between each and every one. These type of relation help to
manage all business activities effectively and achieve all organisational objective and goals
easily.
TASK 2
2.1 Own management skills and performance
As a manager of Clayton Crown hotel I need to analyse my skills and ability to perform
properly in my organisation. Through this process I can easily easily motivate my employees
toward organisation's goal and objective. It is essential requirement for me to analyse my
working approaches to get effective benefits and revenue from providing quality services to all
customers. As a manager I need to mange some of my skills to get effective outcome of my
desired goals such as-
Proper communication skill – Communication is required need for manger to providing
effective and appropriate direction to team members. As a manager of this hotel I need to
enhance my communication to interact with my customers and colleagues easily. Is is the only
procedure that help to reduce barriers and conflicts from working environment easily. Fro this I
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need to concern on my verbal communication skill that helps me to build a effective relation with
all my workforce and customers.
Problem solving skill – In hospitality industry, employees faces various problems while
they provide effective services to customers. For this I need to improve my problem solving skill
to provide instant solution of difficult problems. These kind of problems can be occur due to
some changes in customers demand so it is required in hotel industry that employee serve quick
services as per their need.
Leadership skill – It is a most important skill of manager that they provide effective
direction, motivation and guidelines to their employees to attain all business objectives easily.
For this I measure my qualities to improve them properly according to its need and necessary.
Through this skills I can easily analyse my employees skill and ability to provide them proper
training and learning to enhance their working approaches.
Decision making skills – This is a important skill of a person in which they needs to
make quick decision of various problems properly. For this it is very important that I attain live
seminar and conference to enhance my skills properly. It is responsibility of manager to make
quick decision according to different decision because it helps to manage working and positive
environment in hotel.
Skills Rating
Proper communication skill I am vert efficient in communication skill to
interact with employees and customers so I can
rated it 1
Problem solving skill I can easily solve various problems so I am rate
it 2
Decision making skills I can make quick and effective decision on
various situations so I rated it 2.
Leadership skill I have leadership skill which helps to make me
a manager of organisation so I rate it 3
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2.2 Analysis of personal strength, weaknesses, opportunity and threats
From the above representation in can easily analyse my skill and capacity as a manager
of Clayton Crown Hotel London. After this research I analyse my strengths and weakness for a a
hotel industry. Through this process I easily get various opportunities from target market as well
as facing lots of threats due to my weaknesses. These all are given below -
Strength -
 Communication skill – As a manager of Clayton Crown Hotel London it is required
need that I communicate with my subordinates. It helps in improving my interpersonal
relations at workplace. As it is my strength I got various business opportunities from
those skills that helps me to build a proper relation with my customers as well.
 Leadership quality – It is required needs for a manger that they provide their working
services in hotel as a leader which will be helpful for their employees and colleagues.
This skills is my strength and through this I easily achieve my all business objective and
desired outcomes.
Weaknesses -
 Decision making skill – decision making skill required a quick process for analyse all
the situations easily. This is my weakness because I can not make proper decision at a
particular timing. For this process I need to improve my monitoring an analysis skill that
help me to get effective solutions easily.
 Problem solving skill – This is also related to decision making skill because in this I
need to analyse all the situation properly to get effective solution of them. Through this
skill I can easily reduce various barriers and conflict from organisation that can
negatively impact or harm business policy and procedures.
Opportunities -
 Through my strengths I can easily get marketing opportunity to get competitive
advantages from target market through my services.
 Effective and appropriate knowledge of technology will also helping me to provide
quality and new services to customers that attract them more.
Threats -
 Due to some weakness I can easily take effective decision in my workplace, so due to this
reason hotel can face negative approaches of employees. It can be a biggest threat for me.
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2.3 Set and Prioritise objective and targets to develop own potential
As a manager of Clayton Crown hotel I need to enhance my interpersonal skill to
develop own potential to get future success. As a manager I need to analyse various business
opportunities to get higher business advantages easily. Clay Crown Hotel ned to get various
target advantages from market that build their own image in market -
Strategic planning – Through this process organisation can easily build various planning
method to get competitive advantage from market. This is a most effective strategy of manager
that they build strategic plan for hotel to make their business activities more effective and
appropriate from customers. It is procedure that help to build organisation's own image in front
of competitive market.
Business goals and their link with demand - It is a planning process in which manager
create future goal and objective according to market and customers demand to providing them
quality services easily. It is responsibility of manager to make their business activities more
appropriate and impactful that helps to fulfil customer's demand and wants properly.
limit multi tasking things- For a organisation it is very important to reduce conflict from
their company that can take lots of time to solve. Sometimes multi tasking things create problem
to solve them at a particular time. This things can be very small but they consume full time of
employees. For this work contribution and time management is very important.
TASK 3
3.1 Lead and motivate a team for achieving agreed goals or objectives
Manager role in organisation is wide many task are performed by them. Employees of
Frankle & Benny's restaurant perform their task in effective manner which help in achieving
organisation goal and objectives. Motivation and building team help the given company for
achieving their target or also provide job satisfaction to employees (Cavanagh, 2012). Food
organisation must have to take care of its product and services quality and also its cost of food
because mostly peoples don't want to spend huge amount on food this can be done with the help
of effective and efficient production. Proper team should be required for various department
functions and to satisfy customers needs and wants. Several activities are performed by
restaurant for achieving its objective-
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Team Building: for successful implementation of strategies and planning team is
required because it help in dividing workload which minimise risk or overlapping of work.
Strong group can be created according to employees knowledge, skills, capabilities and ability
also. Skilled person is required for forming effective team who can gives better outcomes and
work hard for achieving targets.
Motivation: it is a basic tool which help every manager and leader to achieve
organisation goal with help of employees efficiently and effectively. Boosting personnel morale
and encouraging them for completing work on time when organisation as well as to them also.
Motivation can be in important form or some others also like rewards, tour opportunities,
promotion and many more. If one employs get these benefits then other automaticity start
working hard for the same (Cummings and Worley, 2014).
Communication skills – It is requirement need for upper level staff and managers to
vbui8ld effective communication with their employees. This thing help to build positive working
environment and trust between overall workforce. Through this employees can reduce conflicts
ans barriers from their business activities.
Provide appropriate direction- It is very important for manager and leaders of
organisation to provide effective direction and guideline to their employees to get business
objective and goals easily. Through this they can easily get various competitive advantages
easily.
3.2 Justifications of managerial decisions made to support team achieve goals and
recommendation for improvements
Manager of Frankle & Benny's restaurant use different tools for motivating employees
and other person for their own company benefits. This will help them in growth of firm if they
provide training and development program to personnel this will enhance their knowledge and
skills for benefits of both. Concurred objectives and destinations can be accomplish by making
solid condition inside the association by selections of powerful motivational instruments and
methods. Administrators must be guarantee regrading nature of administrations with the goal that
number of clients can be pulled in towards eateries. There are some proposal for the for the
Frankie and Benny's which aids them in enhancing their business condition as well as succeeded
in satisfying needs of customers and representatives. Manager should be ensure about the quality
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of product and services they will provide in market so that they can maintain their performance ,
brand image in market and help in easy customer attracting.
Recommendation-It has been analysed that relational and correspondences aptitudes are
consider as one of the mandatory factor in food sector and hospitality industry. Thus, managers
of corporation are responsible to design an appropriate strategies for workers welfare with no
segregations in regards to religion, age, sex and so forth. Satisfying workers of organisation is
responsibility of managers and leader in company so that they will be satisfied with their job or
can increase their production according to need and demand of customers and market. Team
building should be according to employees skills and capabilities and they should be well trained
so can help in operating department of organisation.
TASK 4
4.1 How own managerial and personal skill will support career development
As a manger it is my responsibility that I create effective objective for my business . In
this process my skills and working approaches will help me to build career development plan for
me. Through this process I can build my awn analyses plan which will helps me to get proper
knowledge of my strength and weaknesses.
Communications skills: As a manager it is my required need that I manage effective
communication skill to get various business opportunities easily. Through this skill I can easily
build a pure relation with my employees and customers to get business opportunities easily.
Time management: It is requirement need of manager that they manage all their
business activities through proper time management. This skill help to provide various business
opportunities from target market. This process helps to reduce burden of different task and work
from a individual to manage them accordingly timely bases in their team.
Problem solving skills: This skill will help me to reduce conflicts and barriers from
management activities of hotel.
4.2 Review on career and personal development need, current performance and future need to
product development plan
I have various business skill and capability to face different kind of challenge from target
market. But in this process I need to improve my weaknesses that can negatively impact on my
working approaches. There is a development plan is given below which is based to improve my
ability -
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