Developing Manager Report: TUI, Thomas Cook, and Career Development

This report provides a comprehensive analysis of management styles and leadership characteristics, using Thomas Cook and TUI as case studies within the hospitality and tourism industry. It explores various managerial approaches, including contingency, system, and democratic styles, alongside leadership traits such as positive attitudes, communication skills, and delegation abilities. The report examines communication processes, including formal and informal methods, and delves into team motivation and managerial decision-making. Furthermore, it assesses personal management skills, identifies strengths, weaknesses, opportunities, and threats (SWOT), and outlines career development plans for aspiring managers, covering both personal and professional growth strategies. The report covers topics like brainstorming, consultative, participative, and laissez-faire management styles. The report concludes with a discussion of how managerial and personal skills support career advancement.

The Developing Manager

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Different styles of management........................................................................................1
1.2 Characteristics of leadership.............................................................................................3
1.3 Process of communication in TUI and Thomas Cook......................................................4
1.4 Analysation of organisational tradition and change in Thomas Cook and TUI...............6
TASK 2............................................................................................................................................6
2.1 Assess your own management skills performance...........................................................6
2.2 Analysing personal strengths, weaknesses, opportunities and threats.............................7
2.3 Setting and prioritising objectives to develop own potential as a prospective manager. 9
TASK 3............................................................................................................................................9
3.1 Lead and motivate a team to achieve an agreed goal or objective...................................9
3.2 Justification of managerial decisions made to support achievement of agreed goal .....10
TASK 4..........................................................................................................................................11
4.1 How own managerial and personal skills would support career development..............11
4.2 Career and personal development needs, present-day performance to produce development
plan.......................................................................................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Management simply refers to a branch of organisation whose main responsibility is to
look over and control all the activities of venture. Managers are responsible for doing the job of
monitoring and controlling (Perreault Jr, Cannon and McCarthy, 2013). In addition to this,
leadership is another style which is managed by the leaders of firm. They provide training and
development programmes to workers and attempt to improve their personal as well as
professional skills. The current report is comparing the different styles of management that are
utilised by enterprises such as Thomas Cook and TUI to maintain the standard and flow of
services in order to meet the level of satisfaction of their employees and consumers as well.
Apart from this, it is also describing about the characteristics of leadership and evaluating
process of communication in order to analyse the effectiveness in operations. Moreover, in the
next task, this assignment will discuss the motivation of team so that aim and objectives of
corporation can be attained. At last, this project will explain the career development plan for
managerial and personal skills.
TASK 1
1.1 Different styles of management
Hospitality industry is that sector where workers directly deal with the customers and are
responsible for satisfying them appropriately. Thomas Cook and TUI groups are two ventures
that are dealing with travelling and tourism sector. They are using different managerial styles in
their enterprises respectively that are listed as below:
Thomas Cook TUI group
Thomas Cook is famous for offering the
best quality goods and services to
travellers. Contingency Style is used by
the managers present in Thomas Cook.
Here, they take decisions on the basis of
current situations and utilise those things
which are suitable to that condition.
TUI is one of the leading brand in travel and
tourism industry in United Kingdom that provides
complete services to their clients (Oliva and
Gordon II, 2012).
System approach to management is utilised in
TUI groups. Here, managers try to interpret clearly
about the working of systems and the way in
which systems are going to be impacted. By
applying this concept, they used to combine
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several parts together for specific system for
achieving the common aims and objectives.
Managers are using democratic
managerial styles. They receive feedbacks
from their associates and workers and take
proper action for obtaining best outcome.
They also use the same style but feedbacks are
received here in the case of any need or when
managers wish to do any modifications in the
existing system (O'Neill and et. al., 2015).
This enterprise refers to the policy as
“Assurance of fair treatment to all “. They
treat all of their workers equally and do not
behave discriminatingly with them.
This venture attempts to keep their management
strong by taking and changing various policies as
per the need of workers relying on the capabilities
of individuals.
Use of different types of leadership followed by them are stated as below:
Thomas Cook TUI group
They adopts autocratic leadership style. Its
characteristics is that here managers take
important decisions by its own or alone
without taking any assistance from other
individuals (Leonard, 2011). They have
complete power , so they can impose their
orders on workers and no one can question on
the decisions made by them. This leadership
style is proved to be more advantageous for
those personnels who need close supervision.
On the other hand, democratic leadership
style is followed in TUI groups whereby inputs
are taken from work forces and after that
decisions are made by leaders. This is treated
as characteristics. As a result, this improves
the moral value of workers by giving them
opportunities to take part in process of decision
making. But it creates issues when firm require
to make any decision in short time interval as
this is a lengthy process.
Action orientated leadership style is adopted
by Thomas Cook where leaders focus on the
completion of work and also considers on its
quality as well. Here team members and
leaders formulate aims and objectives together
and hence personnels agree for following the
direction and guidance provided by leaders in
Laissez – faire style of leading is seen in this
venture as here leader do not involve in direct
supervision of personnels and thus fails in
providing continuous feedback to them under
their guidance (leadership styles, 2018). High
experienced and trained work forces need less
observation fall under this leadership style. Yet
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order to accomplish the those ambitions
properly. Leaders also offer some rewards or
punishment to their work forces on the ground
of performance done by them. Workers receive
bonus in the form of rewards when they attain
all goals. But at the same time, other individual
also receive punishment when their
performance is poor.
every worker do not have such skills and
characteristics. Thus, it act as a hindrance in
manufacturing of better quality products as
leaders do not look after on the works of their
employees (Leach-Kemon, and et. al., 2011).
Brain storming can be utilised by managers for finding a conclusion of a particular problem. In
this method, employers can collect a list of opinions spontaneously given by its members. There
are four common rules of brainstorming that are listed below :
 Managers should focus on generating quality based goods and services.
 Criticism in context to ideas should be put on hold.
 Wild thoughts should be promoted.
 By combining above mentioned slogans or norms, they can improve their overall ideas.
Styles of management :
 Consultative management style : In this style, managers used to consult their workers
but management makes complete final decisions.
 Participative : Here in work forces take participation in making any decisions. Thus,
including a team work approach. This kind of style is commonly suitable for flat
management structure.
 Laissez Faire : In this style, employers take a back step and in turn workers are provided
control to set direction, decision making and tasks.
1.2 Characteristics of leadership
Leadership is the act of leading employees within organisation so that they can perform
their work properly. Thomas Cook and TUI Groups are also using different leadership styles in
order to give guidance to the workforce respectively. Some of the characteristics of leaders are
discussed below :
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 Having a positive attitudes : It is important to have a positive behaviour towards the
team members as team get demotivated and feel unhappy that would impact on their
performance.
 Knowledge of managing failures and set backs : Great leaders know to maintain
effects of failures and keep itself as well as their team associates motivated ; so that they
can attain setted objectives and do not step backs.
 Development of skills around them : Leaders should know to improve the skills of their
sub-ordinates and themselves also because this will help them in reaching at destination.
 Take responsibility : Great leaders are very responsible and loyal to their work and
understand their duty to achieve success. In case of any failures, they also come forward
and inspires its team to work hard.
 Capabilities of delegation : They have a skill of delegation and manages their work
effectively as it is not possible to do everything by own. Thus, they are able to segment
tasks among their members and manage the entire work within given time frame.
 Skills of communication : Leaders should know the way of correct communication. That
is they should speak as per the situations by not listening to their heart and controlling on
their emotions. For example, in anger situations, they know to keep calm and behave
politely.
 Exhibit confidence : Great leaders are full of confidence as they have to motto to
succeed. Confidence level should be maintained as team members are looking at them
most of the time and also gain attitudes from them.
 Uses of intuition : It can be said that good leaders would have to enter un - charactered
water at some situations during their career. This is reason to be capable of trusting on
their belief and take lesson from previous experiences. Their intuition also helps them in
guiding team associates.
 Sense of humour : They should comprise of sense of humour so that they can things as
per that and avoid doing faults during their career.
 Show commitment : Great leaders show the nature of commitment and should fulfil all
the promises made by them from its team. Additionally, they should be hard working in
nature so all objectives can be attained effectively.
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1.3 Process of communication in TUI and Thomas Cook
Communication is nothing but the way of connecting and establishing relationship among
customers as well as employees by taking help of some mediums. There are different processes
that is used in selected companies for conveying important information to their workers. Some of
those modes of communication adopted by both ventures are as follows :
Thomas Cook TUI group
They often uses formal mode of
communication whereby members
communicate formally with their clients. For
example, Email is used here as it is very easy
mode of sharing important data or documents
among all the workers and clients as well. This
is proved to be upward process of
communication that is impacting positively on
the communication approach of travel and
tourism industry. Via this method,
management is providing relevant information
to specific workers or every staff members for
managing and processing the operations and
resources in accordance with the culture and
goals of firm that is looking to attain.
On the other hand, they uses some time
informal means of communication and acts
friendly with their customers. For example,
they used to communicate by using mobile
phones and various social media applications
such as What's app, Facebook, twitter,
Instagram, etc. and keep them in touch in all 24
hours (Jones, Jones and Del Campo, 2013).
Written reports is a conventional process of
conveying information that is adopted by
Thomas Cook for sharing their updated
policies and regulations among all of their
team members. They are utilising process of
written communication involving news –
letters, letter heads and notices for several level
such as middle, lower and upper workers
(Griffin, 2013). For instance, this venture is
Meetings on the other hand, a method used by
managers of TUI group for doing and
developing the way of interactions with their
team members. This is considered as formal
means of communication and thus is effecting
in terms of acquiring real time reaction of work
forces for specific management and project
practices. In addition to this, management is of
TUI group is also utilising this technique for
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conveying same information via news – letters
and notice to all level. Still, this is a effectual
way of doing communication but it takes a lot
of time and revenues for processing and
providing the information.
carrying out interaction with supervisors and
managers of various departments for offering
them guidance about working environment,
motivating staff members, allocating assets to
them and for doing analysis of performance.
1.4 Analysation of organisational tradition and change in Thomas Cook and TUI
Thomas Cook is a large enterprise that offers hospitality services across all over the globe
by demonstrating the trends and needs of specific customers living in particular areas. For
managing the process of decision making they have formulated and executed hierarchical
structure for assigning the resources and gathering feedbacks or views from delegated
authorities. This type of structure is aiding them in maintaining professional approaches in
working and giving services of travel and tourism. Besides this, culture or tradition of firm is
completely based on the locations and targeted users groups of hospitality services. This assist in
seeking attention of large number of travellers as well as employees towards the services of
Thomas Cook. This also aids in gaining supports from the work forces and achieving the aims in
professional ways (David, 2011). For instance, staffs present at higher level is giving necessary
assistance and guide lines to all employees that inspires them in doing their work according to
the policies and standards made by managers of organisation. The positive relationship,
competitive working surroundings and understanding among all work forces of Thomas Cook is
considered as its strength that contributes in maintaining the culture of company.
On the other hand, TUI groups is following Clan culture which is offering a friendly
environment to their employees. Here executives or the leaders act as mentors or might be as
father figures. This group is held together by concentrating on trust and good culture. They are
highlighting on long term development in context of human resource and attempts in making
bond with their associates by increasing their morals. Success is described within the model of
addressing the requirements of the customers and show their caring towards them. TUI is
promoting team work, agreement and participation.
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TASK 2
2.1 Assess your own management skills performance
After accessing my own management skill I found that I need to develop listed below
managerial skills :
 Considering the Feedback- This is the two way process of taking and delivering the
feedback to the subordinates which helps in maintaining the balance between good and
bad feedbacks so that improvements can be made in the performance areas where it is
required.
 Praising the subordinates- It is the duty of the manager to praise the employees
whenever they perform excellent tasks so that they get motivated and leads to the
effective performance (Cummings and Worley, 2014).
 Improvement in Different areas- Manager needs to identify various areas which
require continuous improvements hence, skills and performance can be improved up to
the marked level and business operations can be carried out smoothly.
 Satisfaction- In order to meet the requirements of the employees along with the
organization. The satisfaction of the workers is a key to accomplish this task. Satisfied
work force is a asset to the company as they will contribute to the best of their capacity.
 To set the Performance Standards- It is very important for the manager to set the
objectives for them in order to carry out the work properly, so that aim can be achieved
within the time frame. On the other hand firm can be able to deliver best services to
their customers.
 Management Style- Every manager follows some management style in order to
conduct their work. Being the assistant manager I follow democratic style of
management which is very much necessary in today's competitive business
environment.
 Effective listening- The listening ability of the manager plays a important role in
communicating their ideas to the other person. Delivering of messages as well as
reacting to it signifies the personality of an individuals. Therefore, it is the listening
skills in the manager that helps in communicating with each other.
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2.2 Analysing personal strengths, weaknesses, opportunities and threats
Strengths:
 Team building- Being an Assistant manager, fundamental of team work contributes
majorly in the company. As it is my duty to maintain the team work culture which adds to
the expectation of working together.
 Focused- It is very much necessary in the hotel industry to be focused on the work to be
performed as it is directly linked to the fulfilment or organizational goals.
 Decision Making- Capacity of decision making at difficult time in the organization
contributes to be the greatest strength of the manager (Cavanagh, 2012).
 Problem Resolution- Being the General Manger I have the ability to solve conflicts that
may arise among the employees in the organization.
Weaknesses
 Expectations- Expectations from the employees always lead to disappointment in the
manager.
 Lack of experience- In this dynamic business environment which keeps on changing, the
lack of expertise may pose a weaker point in front of the manager.
 Mastering in different Foreign Languages- It is very essential in hotel industry to be
well conversant with various foreign languages.
 Annoying nature- Due to multi tasks at some point of time, stress can be arise that leads
to the irritating behaviour that may pose the mess among employees in the firm.
Opportunities
 Development- There are various opportunities available for specific roles or attributes
which may vary over time and needs.
 Optimization of talent- In order to increase the skills frequently proper utilization of
the talent should be done to achieve the goals.
Threats
 Competitors- This is amongst the major threats which includes what are your
competitors doing other than you.
 Obstacles- There can be various obstacles which can pose a problem in front of the
industry. For example: Downturn in economy which results in tightening of belts among
consumers and businesses.
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 Political Environment- The effect of the political issues to the hotel industry troubles
the demand for incoming foreign tourists and affect their ability to move freely across the
world (Bianchi and et. al., 2011).
 Technology Changes- In the technological development scenario, updating the current
position may pose a challenge in front of the firm.
Changes in demand of the customers- This can be constitute the notable threat in front of the
manger.
2.3 Setting and prioritising objectives to develop own potential as a prospective manager
Being an Assistant Manager of Clayton Crown Hotel London there are various objectives
and targets to develop my potential which are as follows-
 Enhancing Communication Skills- This objective can be viewed in developing my own
personality, as feedbacks from various people can be taken in favourable manner.
 Managing Time- This is the concept of learning while working in time management
(Babbie, 2013).
 Stress Free- It is my responsibility to engage in tough tasks without taking any tension
so that the motive of the work can be achieved. When I will be stress free my
subordinates will get motivated.
 Evaluating Oneself- By evaluating oneself leads to the generation of positive action
which is used to influence employee's performance.
 Meeting the Demand- It is very important in hotel industry to full fill the demands as per
the customer's requirements. There can be various situation which may lead to change in
demands hence, in order to keep the adherence with the alteration proper capability of
making decision at proper time is to be done.
 Honest and Trustworthy- It is considered to be the main potential that every manger
should possess in order to enjoy the image creation among the people of the company.
TASK 3
3.1 Lead and motivate a team to achieve an agreed goal or objective
I am working for Frankie & Benny's restaurant a brand of The Restaurant Group Plc and
it is needed for me to lead a new restaurant in Stratford, London. I have to use some of the
factors to motivate employees which are as follows:
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