Report on Developing Manager Skills, Leadership, and Strategies

This report provides a comprehensive analysis of the developing manager's role, encompassing various management styles, leadership characteristics, and communication processes within organizations. It compares the approaches of Thomas Cook and Saga Travels, evaluating the impact of organizational culture on businesses. The report assesses the author's own management skills, identifying strengths, weaknesses, and opportunities for improvement. It includes the setting of objectives, exploring the role of management in motivating teams to achieve targets, and proposes managerial decisions to support goal achievement. Finally, the report outlines a personal career development plan, focusing on the enhancement of managerial and personal skills for future career progression, offering valuable insights for aspiring managers and students studying leadership and management.

The Developing
Manager

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK1.............................................................................................................................................1
1.1 Comparison of various management styles...........................................................................1
1.2 Discussion of leadership's characteristics in two organisations............................................3
1.3 Evaluation of communication processes in an organisation.................................................3
1.4 Analysis of organisational culture and its impact on businesses..........................................4
TASK 2............................................................................................................................................5
2.1 Assess of own management skill performance.....................................................................5
2.2 Investigation on personal strength, weakness, opportunity and threat..................................6
2.3 Setting of objectives and targets on priority basis................................................................7
TASK 3............................................................................................................................................8
3.1 Role and responsibility of management in motivating team to hit desired targets...............8
3.2 Managerial decisions to support achievement of goal with appropriate recommendations. 8
TASK 4............................................................................................................................................9
4.1 Own managerial and personal skills for developing career..................................................9
4.2 Preparation of development plan........................................................................................11
CONCLUSION..............................................................................................................................12
REFERERECES............................................................................................................................13

INTRODUCTION
In the modern era, it has been examined that in an organisation, managers have so many
responsibilities which are related to managing, coordinating, staffing, monitoring, etc. of
operational activities. Apart from this, a developing manager is also important for creating a
healthy environment of workstation by removing conflicts in between employer and employees.
Away from this, these managing supervisors also give training and development sessions to
employees so that they can enhance their skills and talents to become more effective at
workplace. Also, a developing manager can contribute their best for company by recruiting
qualified and talented candidates (Beratarrechea and et. al., 2014). An effective and responsible
management can easily hit their targets in specific period of time. This report includes difference
between two tour and travelling enterprises and these are Thomas Cook and Saga Travels. In
between of project, managing strategies of hotels like Clayton crown hotel and Frankie &
Benny's restaurant has also been indulge. Assignment, is also going to put light on many sort of
management styles and skills of managers aid in achieving goals and objectives. Lastly, project
will show a summarised own career development plan which will help in making decisions for
improvising career in terms of future.
TASK1
1.1 Comparison of various management styles
A developing manager is the one who handles or manages all operational activities of an
organisation in both effective and efficient manner. It has been found that management has
various kinds of styles that managers adapt to make decisions in different situations. Apart from
this, managing supervisor pushes their subordinates or motivate them time to time so that they
can hit targets in both effective and efficient way. Also, managers are the one who recruit
applicants by which productivity and profitability of company can be increased(Cheung and et.
al., 2014). With the help of this, firm can enhance both; goodwill and brand image in the
marketplace. Various types of management styles are as follows:
System approach: Management uses this type of hypothesis to evaluate the factors of
markets by which profitability of Thomas Cook can be increased (Communication Process
Model: Understanding how to master the process of communication. 2016). In this, managers of
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company divide work in between subordinates by which targets can get hit right on time. It
includes some features and these are mentioned beneath:
 This type of system aids in interacting in a proper manner.
 Every activity totally depends on each another.
 Subdivided work in between employees stays connected in some manner which removes
the isolation.
 Thomas Cook adapt changes time to time and thus, it becomes easy for the management
to adapt alteration that they are facing in marketplace.
 It includes different functions like planning, controlling, directing, etc.
Contingency approach: This type of hypothesis helps in adapting alteration that an
organisation faces in the marketplace. It has been examined that business sector is dynamic in
nature and thus, management needs to examine those changes from time to time(Cozolino,
2014). Thomas Cook can be stated as a big firm that is delivering services to their consumers in
all over world. An approach which is related to economy, marketing, management of services,
HRM practices and etc.
This hypothesis gives opportunities to the managers of Thomas Cook to resolve issues
when they face problems in the marketplace. This gives them innovative and creative ideas.
Autocratic: This is style of a leader but in some context management can also use this
type of approach where they have to take decision so that better results can be achieved. Under
this, a decision which has been made by supervisor where he/she did not took any sort of
suggestions from team members. Away from this, managers are the one who set benchmarks for
workers. Thus this situation can come under this type of approach. It is one of the old hypotheses
in which management takes decisions without taking any support from other supervisors.
Democratic: A style, where management or leaders do not take decisions by their own.
Before making any sort of determination first they discuss with their team members and then
come to a conclusion which is related to decision making process. It helps both employer and
employee. Like, effective decision will improve productivity and profitability and on other hand,
employees will get motivated(Crawford, 2014). Also, management can enhance relationship in
between team members and etc.
Comparison of Thomas Cook & Saga Travels comprehended beneath:
Thomas Cook Saga Travels
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 Thomas Cook's management uses
autocratic style where they take
decisions by their own.
 Under this, workers need to follow all
rules and regulations that have been set
by the management.
 They use democratic style where
management takes decisions after
discussing with staff members.
 Opinions given by employees may aid
in making decisions that improve the
profitability and productivity.
1.2 Discussion of leadership's characteristics in two organisations
A leader is the one who have so many responsibilities within an organisation. It can be
stated as leader plays a vital role. Duties of a leader can be directing, supporting, motivating and
etc. It has been found that leaders works by using various strategies in different situations.
Pushing subordinates towards their limits so that they can hit targets in a short period of time.
These leading supervisors shows many ways by which staff members can achieve goals and
objective (Daley and et. al., 2016). Thomas Cook and Saga travel's leader uses various sort of
leadership styles and these are mentioned beneath:
Thomas Cook uses autocratic style and few characteristics of it are as follows: Power in hand of Supervisor: Leaders and managers under this takes decisions by their
own without taking suggestions from workers. Communication: One way communication Thomas Cook uses where decisions that has
been made by supervisor and this needs to be followed by staff member without failing.
 Motivation: This may or may not help the management in motivating workers.
Democratic style has been used by Saga Travels and its characteristics comprehended
beneath: Guidance from leaders: Employee relations are strong here. In this, leaders and
managers can give suggestions to staff members and also take ideas or guidance from
them.
 Help in decision-making process: Taking workers in front where management asks for
feedbacks and view of employees so that better decisions can be made.
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1.3 Evaluation of communication processes in an organisation
Communication in between employer and employee needs to be strong. This helps in
making proper sort of decisions in betterment of organisation (Zhao, 2015). In this context, there
are steps and ways are as follows:
Sender (encoder)
It is the place where message gets generated that sender wants to inform to others. To secure this,
encoding can be done.
Medium
Ways by which persons can communicate. Like. e-mail, letter, face-to-face.
 Channel
In this delivery of message takes place where medium gets set. Like, post office, internet, radio.
 Receiver (decoder)
Last position where communication process gets finishes when message is being received by
receiver. Under this, decoding takes place(Derwik, Hellström and Karlsson, 2016).
 Feedback
This part gives, information whether message is transferred in a proper manner or not.
 Context
It shows proper points of both tangible and intangible that is essential for communicating. This
consider, time, event and etc.
 Noise
Barriers in effective communication:
 Jargon it one of confusing element which can be understood in an easy manner.
 Ample number of ideas or views that has been given by employee from time to time may
put employers in confusions.
 This can be one of common barrier that staff members face at workstation. Like new
candidate with totally different culture and do not know about their language.
1.4 Analysis of organisational culture and its impact on businesses
It is has been examined that both macro and micro environment plays an essential role in
culture of an organisation. Thus, management have to analyse all details related to these
environment so that it do not affect productivity of workers(Ellis. and Abbott, J., 2014). It has
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been examined that there are ample number of factors that put impact on culture of a company
and these elements are of two types internal and external.
Internal Factors:
Determinations: It is mandatory for management to give all details to employees the
decisions that they have made. It helps them in getting clear vision of objective that has been set
by executives.
Human Resource Practices: HR management can be stated as people who are
continuously looking at vacant seats and filling them with talented candidates. This part can
easily put a positive impact on organisation culture (Hunt and Weintraub, 2016).
External Factors mentioned beneath:
Community: Both employees and consumers do comes from outside world in an
organisation. Thus, it is vital for management to analyse the needs and wants of these people to
sustain at marketplace.
Govt. rules & regulations: This factor can directly affect working of Both Thomas Cook
and Saga Travels. It is Government of United Kingdom who decides different set of rules and
regulations in context of employees.
TASK 2
2.1 Assess of own management skill performance
Professional Abilities Current Level
5 = Strong
1 = Weak
Best Current
Example
Ways to
improvement
Communication
Qualities
3 In 2017, Clayton
Crown Hotel
got awarded in
London for delivering
quality services to
consumers. In
improvising their
services it is vital for
me to have good
Continue working on
my weak points and
taking communication
classes can give me
some help in this
context.
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communication skills
and personality(Varela
and Gatlin-Watts,
2014).
Listening abilities 2 At workstation,
conflicts gets arises on
daily basis in between
employees.
To resolve issues, first
I have to listen to the
problems that staff
members are facing
and then only I can
come to a conclusion.
Leadership cognition 4 Showing ways to
workers by which they
can hit their targets in
a short period of time.
I am already strong at
this stage and going to
continue the same
what am doing on
daily basis.
Preparations and
Creating
5 Strategies to attain
goals and objectives.
Suggestions can be
taken by me from
other superiors of
same class.
Presentation Talent 2 Presenting information
that has been gathered
from market.
I can make a detailed
report by collecting
contents from
marketplace.
Issues resolving 1 Conflicts and issue of
staff members.
I can resolve conflicts
by giving them
training.
Professional cognition 5 I am able to adapt new
tools and techniques
from time to
Analysis of
marketplace can help
me in this context.
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time(Tabrizi and et.
al., 2016).
2.2 Investigation on personal strength, weakness, opportunity and threat
To improvise person's SWOT analysis can help. This gives opportunity to know about
strengths and weaknesses:
Strengths Weaknesses
 I can manage a team in different
situations.
 I can also motivate people by which
they can improvise productivity.
 Continuous practice of mistakes that I
have done previously can make me
perfect.
 Pressure at workplace can put me into
trouble.
 I learn slow when it comes on adapting
knowledge of new tools and techniques.
 I forget some times the task which was
given to me.
 Short tempered.
Opportunities Threats
 Practical work makes me learn things
fast and in easy way.
 Tech savvy.
 Can easily influence people by my
catchy communication skills.
 If conflicts in between staff members
gets reduced by their own.
 Poor career development plan can
enhance competition for me at
workplace(Islam and et. al., 2015).
2.3 Setting of objectives and targets on priority basis
My goals and objectives with duration of time:
Targets Time duration
IT is essential for me to enhance my skills and abilities so that this will
help me into my profession. therefore, I will be able to accomplish my
work effectually. for this, I will take assistance of Book and journals.
19 days
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It is must for me to sort out complex situation in an effective way. for
this, I will attend seminar or conferences(Kallas, 2014).
26 days
I will create a plan so that I will be able to accomplish my work in a
systematic manner.
25 days
My goals and objectives with duration of time:
Aims Time duration
To enhance my capabilities, I will take assistance of some kinds of
methods and techniques.
20 days
It is essential for me to make myself much capable so that I will be able
to present myself in front of my seniors.
15 days
It is required for me to formulate plan so that each thing will be
manage effectively and efficiently.
29 days
TASK 3
3.1 Role and responsibility of management in motivating team to hit desired targets
In modern scenario, manager plays a vital role in an organisation. Their main aims and
objective is to manage all work related activities in a company. Some of main functions of a
manager are planning, staffing, organising, coordinating, etc. Apart from this, it is mandatory for
management to keep on analysing productivity of every single staff member at workstation. This
helps them in organising training and development programmers and etc (le Roux, 2016).
A restaurant was opened by two partner in 1995 and they named restaurant as Frankie &
Benny's restaurant. Management of this firm clears the vision and mission so that objectives can
be hit right on time in front of their manpower.
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Manager aid in team building are as follows:
Communication with squad members: It is vital for management of Frankie and Benny's
restaurant to communicate with its team mates. This gives opportunities to leaders and managers
of this restaurant to make effective decisions.
Leading and motivating team: Frankie & Benny's restaurant, can improvise sale of
services that they are delivering to consumers at marketplace. A talented and motivated squad
can directly hit targets right on time.
3.2 Managerial decisions to support achievement of goal with appropriate recommendations
Managing business and its growth at marketplace is totally depends on Manager of
Frankie and Benny's restaurant(Schaper, 2016). These managing supervisors plays an important
part at operations, making plans, forming strategies and etc. Main motive of a manager is to
resolve conflicts of staff members that they are facing at workplace and give them a safe, secured
and healthy environment.
Away from this, management of this restaurant needs to resolve issues from time to time
so that workers do not looses interest on their jobs. This improvises loyalty of them in context of
the company.
Recommendations and improvement areas for Frankie & Benny's restaurant are
mentioned as below:
Feedbacks: Management of Frankie & Benny's restaurant, should take feedbacks from
staff members. This can help them in many situations like in future decision making process and
etc.
Healthy environment: Frankie and Benny's restaurant, giving safe, secured and healthy
environment to its employees. It improves productivity and profitability. It also aid in making
decisions from time to time(McKinney, Evans and McKay, 2016).
Enhancing sale of services: Management keeps on improvising quality of products and
services in a rapid manner. Continuous analysation of customers need can easily help in
improving production and profit of Frankie and Benny's restaurant.
Quality of products and services: In this, as consumers taste gets changes thus, it is vital
for management to make modifications in products from time to time. Away from this,
continuous alteration in goods can help Frankie and Benny's restaurant to sustain at marketplace.
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TASK 4
4.1 Own managerial and personal skills for developing career
It is essential for every individual to enhance its skills and knowledge by making a proper
sort of plan. Thus, it is a vital element for me to grow in society. It has been examined that
successful organisation have responsible employees. They already know their duties which helps
them in maintaining production up from time to time. Therefore, it is important for me to analyse
where I am weak and work on them so that set objectives can get attain by me right on
time(Miceski and Tashkov, 2017).
Communication: HR manager is responsible in this context. It is important for the
superior to have a proper sort of transferring information in between staff members. Under this, I
should have proper sort of communication skills which directly put positive impact on my
personality.
Thinking: It is vital for management to keep on analysing markets situation. By this,
proper decision can be taken right on time. Therefore, innovative thinking may lead them in
improvising or determining in context of workplace.
Learning: It is important for manager, to resolve all diverse situations that he/she face in
organisation. By this, I can learn many sort of innovative things that helps me in improving at
workstation(Scala, Mota and Delahaye, 2016).
Career Ambition
What are achievements that can be accompanied by using BTEC HND?
BTECHND can be stated as a diploma course by which an individual can learn new
things and it also aid in gaining information of many new tools and techniques. Person gives 2
years under this which help them in getting situations like getting promotions at workplace and
etc.
After completing this course what can be done?
After this, a person can do various other sub-courses by which new things can be learned.
What are other different activities that you will do in these 2 years?
I will find out different sort of companies and select one by which I can grow.
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