The Developing Manager: Management Styles, Skills, and Development

This report provides a comprehensive analysis of management and leadership principles, focusing on the development of managerial skills and career progression. It begins by comparing different management styles in Hilton and Marriott hotels, discussing leadership characteristics, and evaluating communication processes within these businesses. The report also analyzes organizational culture and change, assessing personal management skills through SWOT analysis, and setting objectives for potential development. Furthermore, it explores team leadership and motivation strategies, justifying managerial decisions, and recommending improvements. The report concludes by explaining how personal and managerial skills support career development, reviewing development needs, and producing a detailed career development plan, highlighting the importance of continuous improvement and strategic career planning.

THE DEVELOPING MANAGER

TABLE OF CONTENTS
Introduction..................................................................................................................................................1
Task 1...........................................................................................................................................................2
1.1 Compare different management styles..............................................................................................2
1.2 Discuss leadership characteristics......................................................................................................3
1.3 Evaluate the communication process in selected business................................................................4
1.4 Analyze organizational culture and change in selected businesses...................................................6
TASK 2........................................................................................................................................................8
2.1 Assess own management skills performance....................................................................................8
2.2 Analyze personal strengths, weaknesses, opportunities and threats..................................................9
2.3 Set and prioritize objectives and targets to develop own potential...................................................9
TASK 3......................................................................................................................................................11
3.1 Lead and motivate a team to achieve an agreed goal or objective..................................................11
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements.....................................................................................................11
TASK 4......................................................................................................................................................13
4.1 Explain how own managerial and personal skills will support career development.......................13
4.2 Review career and personal development needs, current performance and future needs to produce
development plan...................................................................................................................................14
Conclusion.................................................................................................................................................16
References..................................................................................................................................................17

LIST OF FIGURES
Figure 1: Communication style...................................................................................................................4
Figure 2: Own management skills...............................................................................................................8
Figure 3: Skills for career development plan.............................................................................................13

LIST OF TABLES
Table 1: SMART Plan...............................................................................................................................10
Table 2: Career development plan.............................................................................................................14

Introduction
Manager is the person who runs the business in the most effective way to accomplish the business
objectives. Therefore, the role of manager is equally important in comparison with the other. Developing
the manager means managers must consistently work on them to meet the competitive threats and
technological advancement in carrying out the business functions. With this consideration, the report
will be carried out by putting focus on manager development that will include understanding of practices
and principles of management behaviour. It will also evolve review potential of the manager by being as
prospective manager and able to show the prospective skills as and when necessary to meet the business
purposes. Finally, the report will highlight the role of career development plan for generating good
employment opportunities working in any organization are future by the individual.
1

Task 1
1.1 Compare different management styles
Management is the procedure of meeting the organization objective by working with the people and
other important resources. It includes majorly three attributes continuing series, involving people and
working for the goal with using every resource. Managers have various duties that majorly include
planning, directing and seeing the business and fiscal health of the unit, division or department within
the enterprise. Further, they are also responsible for leading and overseeing the activities of the group in
many cases (Obholzer, 2018).
In the current study, the two of the most famous organizations of hospitality sector are hotel Hilton and
hotel Marriott. The top authority of both the organizations uses different management styles and
approaches to achieve the business aims and objectives of the organizational perspectives and receive
the support of top management.
Approaches of management in both organizations
Hilton hotel uses the system approach in which organization either treats the problem or gives the
solution as open or closed. This supports in assessing the market element that impact the business
profitability (Rahim, 2017). The Hilton manager in facing the different situation changes the ways based
on the circumstances.
Management style in hotel Hilton
The organization is leading organization in UK and regarded as the generator of high quality in relation
to every context whether it is product, service or staff management. The top management of the hotel
Hilton uses the active management style for managing, operating and engaging effectively the staff
members in business activities. In this style, the needs of motivation are identified by the managers and
also the feedbacks are collected and improvements are done accordingly.
Management style in hotel Marriott
This organization is also the leading brand in the hospitality sector that offers every type of services that
the customer wants. Consultative management style is used by the organization to manage the product
2

and service quality. This style concentrates on identifying the future needs and then giving the training
and employees motivation to meet the resources (Amanchukwu et.al. 2015). This management theory is
supporting organization to give two way communication and hierarchical structure of distributing the
responsibility and role to managers and employees by assessing the capabilities and skills.
1.2 Discuss leadership characteristics
Leadership is the activity of leading the people in the organization and it also includes establishing the
vision and sharing the same so that the objectives can be met. As seen above, both the organizations has
diverse perspective as they have own style of management that will also have different leadership
characteristics.
Hilton hotel uses democratic leadership style that involves employee in decision making process and
also motivates the employees or team members and they are forced to participate in making the decision.
In this style, hotel set the clear guidelines and policies that are to be used by the employees (Bush,
2015). The only limitation is that though leader involves in making decision but end decision authority
is with leaders only. While on the other side Marriott hotel uses the autocratic leadership style that does
not include employees in making the decisions. The team member works on the direction of the leader
and they are not so innovative and give the ideas for the growth and development of the business.
Characteristics of leadership which is presented in the Hilton leader are as follows:-
 Hotel Hilton leader must be reactive, nature of being adjustable, effective communicator and
easy to adopt newer situations.
 The leader must be treated with respect by focusing to treat the individual with respect as well.
 They must be self confidence, energetic and enthusiastic
 Leader must be resourceful, motivator and has needed qualification and knowledge
 Leader shall take the feedback in friendly manner so as to have additional improvement in the
team members (Laureani and Antony, 2017).
 They must have the nature of rewarding and be able to evaluate appropriately
Leaders at the hotel Hilton are in the stage where they need more training for the employees so to
maintain the same service level by everyone those who are providing the services to the customers.
Further for increasing the effectiveness of the leader and employees, management can use the relevant
motivational techniques such as Maslow’s need of hierarchy theory or two factors theory of Herzberg.
3

The objectives of the hotel shall be made by considering the needs of every stakeholder and then it must
be fulfilled by the leaders by aligning it with the team member targets and objectives (Obholzer, 2018).
The last and foremost duty of the leader is that they have the ability to resolve the conflicts that is
occurring between the team members and management.
1.3 Evaluate the communication process in selected business
Communication means sharing of information from one entity or person to another entity or person with
using some particular network to meet the purposes. Communication is very much important in the
hospitality industry as major bookings and reservation are currently done through the means of
communication. Further, it also gives the feedback from the end customer so that necessary
improvements can be done. Communication process is very simple as it starts from sender and ends on
receiver in which in between the system is developed which translate the information into meaningful
conversation (Cooper, 2015). There are different types of communication styles which are used
differently in both the organization which are as follows:-
Figure 1: Communication style
(Source: Author, 2018)
4
Verbal style
Non verbal
style
Written style

Verbal style: This communication takes place orally which includes telephone calls, direct
communication, video conferencing and many more. Every organization uses this style but the mode can
be different. Hilton uses more telephone conversations while Marriott uses direct communication as
well.
Non verbal style: This style includes body gestures, facial expression, attitude and behavior of the
individual. Further, it takes place in both the organizations and especially the leaders and managers in
the hotel organizations must be polite and always maintain the smile on the face all time (McNair,
2017).
Written style: With this style, communication takes place through written letters, drafts, mails and many
more. In maximum organization, this style of communication is widely used at great pace. Hotel Hilton
uses more direct mail style of non verbal to communicate with every type of stakeholders involved in
the business while Marriott focuses more on drafting the letters to the employees to communicate
anything related to the business.
Communication lines
Formal communication: It shows the standard pattern of information sharing related to the employees
and managers. The proper structure is managed with considering the rules and policies of the hotels. In
the current scenario, the hotel Marriott uses more this line of communication and with this fact the
restricted channel are greatly applied.
Informal communication: The informal medium is used in the entire hierarchy. Though it is not as
effective as formal communication is but it is important to know the basic or in depth knowledge present
in the individuals working for the organizations. Hotel Hilton uses this channel more.
In concern with various lines and styles of communication, there are several hurdles that are needed to
be faced by the organization are elaborated below:-
Diverse viewpoint and perspectives: In the organization, wide numbers of people work in it and due to
this fact everyone involved has different opinion and perspective while working. The employee’s
mindset is very important to be analyzed by the managers so that collaborative objectives are met
(Rijamampianina and Carmichael, 2018).
5

Emotional barrier: Emotions are the feelings that are presented in every employee’s although different
types of emotions are been existence. The thing is that emotions not always say the true picture that
ultimately results into misleading communication. More the communication gap more will be the
opinion differences.
1.4 Analyze organizational culture and change in selected businesses
The organization culture involves several beliefs and attitudes that also include development of social
and psychological needs in the business environment. There are different cultures that influence on the
business environment:-
Role and culture: In the organization, culture has to follow in every corner so that staffs can be allotted
suitable activities from the managers. In the role culture, power has the importance that shows the
suitable staff position in the hotel (Bolman and Deal, 2017).
Task culture: The activity which is needed to be fulfilled is important in this task culture. For instance:
In Hotel Hilton the new project related to customized services is being implemented and due to this
employees are needed to allocated on the particular task of the project. Thus it increase the capability
and productivity of the team members.
Personal culture: For meeting the business objectives the employee that are efficient and perform
outstanding are considered in this culture. Friendly and healthy culture is being managed by both the
organizations and it has resulted into ethics management in the business environment.
There are various changes that are importantly analyzed are shown below:-
Economic: In each segment for reducing the influences of change is very important. The change relates
to interest rate, inflation rate etc shall also be taken into account. The fruitful impact in economic
changes can result positively in the culture and attitude of the employee and the bitter impact such as
rise in inflation will lower down the employee morale as well (Elsmore, 2017).
Demographic: The demographic segmentation will include age, income, gender, class, standard etc.
The employees and culture belong to different segment and cultures that impacts the business
operations. IN hotel, demographic segmentation shall be normally based on income and experience.
6

Behavior of employee: The behavior, customs and beliefs of the employee’s are very important to carry
out the work in the organizations. Employee behavior influence the culture directly as the staffs will not
be in the position to work against the laws and culture which are not beneficial for the employees.
Organizational change: As the organization moves towards the future it has to bring the change with
the time consistent. For instance: workforce change, structural change, role change and delegation of
authority. This has resulted into carrying out the amendments correctly by adopting the changes on time
through the workforce.
7

TASK 2
2.1 Assess own management skills performance
There are several skills that the performance of the organization is dependent which are as follows:-
Figure 2: Own management skills
(Source: Author, 2018)
Communication skills: As being working in the role of assistant manager, I should necessarily have the
good communication skill with every person involved in the business of hotel Dalata Group. Strong
relationship must be managed and it is only possible through having the effective communication in
professional and personal manner (Katzenbach and Smith, 2015). Thus, strong industrial relationship
and increase in business efficiency is also ensured through communication capabilities in managers.
Management skills: Management skill involved everything that the manager must have to be successful
in the organization. I should have the strong management skill to solve any type of situations,
emergencies and contingencies so that I can lead the employees in the direction which is needed to meet
the business aims and purposes.
8
Cognitive or innovative skills
Management skills
Communication skills