Developing Operational Management Skills for NHS Healthcare Practice

This report analyzes operational management within the National Health Service (NHS) in England, exploring the roles and responsibilities of operational managers. It prioritizes personal skills used in leadership, such as communication and decision-making, and describes various leadership theories like transformational, collaborative, and ethical leadership, and how they apply to healthcare work roles. The report explains how these theories support aligning management styles to different contexts in healthcare and demonstrates the use of theoretical models for developing and managing teams. It also outlines strategies for conflict resolution and proposes a plan for implementing change within an area of healthcare provision, assessing the potential impact on service provisions and outcomes for individuals in health and social care practice. The report covers planning, controlling, budget review, technology, and the importance of teamwork and collaboration in healthcare settings. The report concludes by emphasizing the importance of ethical leadership and the application of different leadership models in team development and management.

Unit 10 - Developing
Operational
Management Skills for
Healthcare Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
P1) Roles of Responsibilities of Operational Managers in NHS................................................1
P2) Prioritisation of Different Personal Skills Used in Leadership Through Different
Operational Tasks in Healthcare Practise...................................................................................2
P3) Describe Different Theories of Leadership in Terms of Application to Work Roles in
Healthcare Practise......................................................................................................................3
P4) Explaining How Theories can Support Aligning Style of Management to Different
Context in Health Care Practise..................................................................................................4
P5) Use of Theoretical Models of Leadership For Developing and Managing Team in
Healthcare Practise......................................................................................................................5
P6) Different Strategies Used to Resolve Conflicts....................................................................5
P7) Produce a plan to implement change in an area of provision in healthcare practise ...........6
P8) Potential Impact of Plan on Service Provisions and Outcomes for Individuals in Health
and Social Care Practise..............................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Operations Management refers to that process of management which is concerned with
the administration of different tasks which are performed in the working of an organisation. With
the help of this department of an organisation, the different tasks performed within the
organisation are conducted in an smooth and efficient way (Bratton and Gold, 2017). The
company chosen for the completion of this assignment is NHS (National Health Services)
England which was founded in the year 1948. The following company provides their customers
with different services related to their health improvement so as to make them to live a healthy
and prosperous life. This assignment will start with making its focus on different roles and
responsibilities of operational manager in healthcare practise along with the reasons of
prioritising in leadership through different operational tasks in health care practise. In addition to
this, different theories of leadership in terms of their work roles in healthcare along with
explanation about how theories can support management to different context in healthcare
practise. Further, the focus will be made on use of theoretical models of leadership to contribute
towards the development and management of a team in healthcare practise. Moreover, it will
make its focus on different strategies used to resolve conflict arising between individuals in
different contexts in healthcare practise. Lastly, the assignment will provide with the plan to
implement in the area of change in healthcare practise along with the potential impact of plan on
service provisions and outcomes for individuals in healthcare practise.
MAIN BODY
P1) Roles of Responsibilities of Operational Managers in NHS
The operational manager of the healthcare services industry deals with all functions of
emergency clinics. It is significant for health care industry to give effective services to
individuals to improving the picture of human services industry. The troughs of activity are
liable for controlling and organizing smooth running of all exercises of business. The managers
need to perform task in a successful way with the goal that all exercises are proficiently done by
the organization (Durkin and Gunn, 2016). At the point when all functions and exercises are
done in right way then medicinal services experts will have the option to accomplish wanted
objectives and targets in given time span. The various jobs and obligations of an operational
supervisor are recorded as under:
1

Planning
The principle capacity of an operational manager is to make viable getting ready for
remembering that they are performing superior to their rivals. The principle capacity of
operational chief is to give great assistance to patients and fabricate picture and notoriety in
commercial centre.
Controlling
The operational managers need to control and examine the business circumstance and
watch out for various exercises of business. It is significant for operational supervisors to
examine various circumstances of business and perform job in a viable way. These chiefs should
realize how to deal with various market circumstances and make the best result for the
association. With regards to medicinal services industry, the operational supervisor should
realize how to function for improving the well-being of patients and give them great offices.
Budget review and cost management
The operational supervisors of the organization need to audit the spending which they have in
completing a few exercises for trying efforts to give great offices to patients. In setting of social
insurance industry, the operational chief need to oversee spending arranging and profit for
running business (Gallegos and Walker, 2016).
New Technology
Technology assumes a significant job in any business and if any organization embraces
innovation, it is useful for improving benefit of the organization. In setting of the human services
industry, it is significant for such associations to embrace new innovations and execute them so
as to give quality administrations to patients. The medicinal services industry experience
innovative work before actualizing any new system or strategy in the hierarchical structure.
P2) Prioritisation of Different Personal Skills Used in Leadership Through Different Operational
Tasks in Healthcare Practise
There are different skills which are important for the growth and development of
healthcare organisations and also to make improvement in the overall level of working and ways
of providing services to their service users. The skills could be good communication skills,
interpersonal skills, creativity, decision making skills and many more with the help of which it is
possible to accomplish different tasks of an organisation in an effective manner. There are
different reasons due to which it is important prioritise different personal skills which are used in
2

leadership and better services are provided to individuals with their help. So the description has
been provided as under:
 In critical situations or for avoiding mistakes, it is important that the colleagues or juniors
should know what the senior is communicating to them so that they could work according
to them instructions provided to them.
 With the help of these skills, it is possible for health care practitioners to deal good with
the critical situations in a calm way (Groves and et. al., 2016).
 These skills also helps in making good decisions in harsh situations as well.
 It helps the health care practitioners to make themselves calm and patient.
Due to the above provided reasons it is important to prioritise different skills through different
operations tasks.
P3) Describe Different Theories of Leadership in Terms of Application to Work Roles in
Healthcare Practise
There are different theories that could be used in order to make improvement in the
overall performance of employees working in an organisation such as in health and social care
organisation. Taking an example of NHS which could also make improvement in their level of
services for the betterment and growth of their organisation also.
Transformational Theory – This theory of initiative is another methodology that stress in transit
of making worth and energy in managers. The transformational managers are the individuals
who centres around an alternate method for driving the activities and workers. In a
transformational theory, managers supports and helps representatives for drawing in themselves
in work and empowering and spurring them for self-improvement.
Collaborative theory : A collaborative theory of initiative is a sort of service that is required for
getting powerful and proficient outcomes over the outer and interior limits of the organisation. A
community oriented manager centres around building relationship among representatives and
dealing with clashes and battles in a powerful way (Kerzner, 2018).
Conflict management – A contention in an organisation creates from different issues of work
environment. A manager of human resources industry must embrace peace making approach for
taking care of battles and clashes that happen among labourers. These pioneers embraces a
suitable methodology for overseeing clashes at various stages. The techniques utilized by
3

pioneers of human services are evasion, settlement, bargain, prescription, haggling, inciting
vision and helping goals of contention.
Shared leadership – In a common leadership, increase of Human resources in the organization is
finished by enabling representatives and giving a chance to taking initiative situation in subject
matter. This sort of authority is one in which obligations of initiative are circulated adequately.
The mutual initiative in an association appropriates jobs and duties and do work viably.
Ethical leadership - The ethical leadership style is that initiative style in which people are
regarded for moral qualities and convictions. The pioneers are working as per pride and
privileges of others. The man idea of this administration hypothesis is that it needs to create trust,
decency, trustworthiness and faithfulness among representatives (Nelson and Staggers, 2016).
P4) Explaining How Theories can Support Aligning Style of Management to Different Context
in Health Care Practise
With the help of different theories and models, it will be possible to make use of them in
different context of health and social care practise. The application of different theories also
depends upon the situation in which they are being applied. For example, the application of
Shared Leadership could be done in order to make improvement in the overall level of working
of the organisation. As such different employees could be provided with a chance to show what
they have got and how the improvement could be made in the level of performance as well.
Likewise also, the use of ethical leadership could also be done in order to make
improvement in the level of performance of their employees as this leadership style provides the
learners with the importance and knowledge of doing things in an ethical way for the betterment
and improvement in the level of their services and for the well being and healthy life of their
service users as well. Along with this, the use of collaborative theory will also be beneficial for
the company so that it could become possible to make the achievement of special task or
objective for which the establishment of that team has been done. So this leadership style could
be used in cases of collective working of different individuals in the team and for getting
effective results as well for the better performance of their work (Shanafelt and Noseworthy,
2017).
4

P5) Use of Theoretical Models of Leadership For Developing and Managing Team in Healthcare
Practise
According to the different in leadership styles, there uses are also different in the way in
which they could be applied best for the betterment and growth of an organisation. It is important
for the companies such as NHS to make development of different teams in their organisation
with the help of which it could become possible to make achievement of some special goals and
objectives in the organisation. Along with this, not only the development is important but the
importance of management is also important. In other words, it can be said that the development
and management of a team in the organisation is important for the achievement of some special
goals and objectives. The description has been provided as under:
Collaborative Theory and Shared Leadership could be used in order for the development
and management of teams in the organisation. With the help of these theories, it will be possible
to focus on continuous development of team and also their management. As they focus on shared
beliefs, collaborative and coordinated working with the help of which it is possible to make
improvement in the overall working of the organisation.
P6) Different Strategies Used to Resolve Conflicts
A team is characterized as gathering of individuals in which people meet up for
accomplishing a shared objective or goal (Shields and et. al., 2015). The cooperation in a
medicinal services industry comprises of at least two individuals who collaborate with one
another for progressing in the direction of a typical reason. The mix of services with the health
and social care employees is a key component for treating populace in a superior way. The
cooperation in social insurance industry utilizes practices of upgraded communication and joint
effort for extending jobs of employees of the organisation. The group capacities better when
there is a reasonable reason and execution of conventions and methods. Social Care is the place
where there are various experts like attendants, specialists, medical experts who meet up and
work by imparting and using assets successfully. Collaboration has become a fundamental piece
of well-being intercession for a various reasons. One of the significant group building hypothesis
is Belbin's hypothesis. A hypothesis of successful group building was given by Belbin in which
he has distinguished nine group jobs that are gathered into three gatherings – action oriented,
people oriented and thought oriented. Each group job is identified with social and relational
qualities. These jobs are characterized as under:
5

Action Oriented Roles
Shaper – The shaper is an individual who provokes the individuals from group to improve and
perform better. These are dynamic in nature and outgoing individual individuals. They are
engaged with tackling issues, addressing standards and deciding the best approach for taking care
of business issues.
Implementer – Implementer is an individual who realize how to do things accurately. These are
individuals in a group who changes over thoughts and ideas into handy plans and activities. They
are restrained individuals who are deliberately and proficiently arrange work of an organisation
(Sullivan, 2017). Individuals Oriented Roles
Coordinator – He is a person who oversees as a group chief and performs exercises in a way for
accomplishing objectives and goals of the organization in given time period. These people are
magnificent audience members and they can perceive esteem that will be required by colleagues
for working in a venture. Facilitator is an individual who is answerable for allotting assignments
and jobs to workers.
Thought Oriented Roles
Plant – The plant is a person who is inventive pioneer and gives new thoughts and
considerations to organization in accomplishing objectives and destinations of the organization.
These people are for the most part contemplative person and they work separated from
colleagues. These people are poor communicators and they disregard all limitations and
parameters.
Monitor Evaluator – These individuals are truly adept at assessing and investigating thoughts
that are given by others of group, uniquely plants. These individuals examinations the upsides
and downsides while doing any extend. The screen evaluators are basic masterminds and key
towards their methodology.
P7) Produce a plan to implement change in an area of provision in healthcare practise
Planning refers to the method in which all the factors are being evaluated and identified
before and then make decisions according to it. In the context of healthcare industry, it has been
said that the procedure of planning consist of service manager, relationship among policy
makers, stakeholders, planners and communities (Wang, Kung and Byrd, 2018). In the present
context of NHS, in order to improve the business operations and functionality of the
organisation, technological modifications are done. With the help of this, it has been said that the
6

accuracy of diagnosis will be increased. Technological advancement assist in identifying drug
errors by the professionals in an easy and effective manner. In the present context of NHS, an
effective plan is developed in order to implement change in order to provide assistance to
healthcare practises.
Financial requirement of plan – It has been said that the financial goals & objectives of
each and every company is quite different. In the context of healthcare industry, finance is
required by the management team in order to perform their business functions in an effective
manner. Therefore, it is essential for the top management authority of the company to have
adequate amount of finance so that they will be able to attain their goals and objectives in an
effective manner.
Market analysis of healthcare – Along with having proper funds, it is necessary for the
management team to examine current market so that they can adopt new technology according to
the current marketplace. With the help of examining marketplace, managers will be able to know
about the requirements and demands of individuals within the marketplace (Wang and et. al.,
2018). It is necessary for the companies to identify market trends so that they can implement
changes as per the situation. Modifications in governmental policies might affect the overall
functionality of the company which might affect the profitability as well as performance at the
marketplace.
Strata decision solution – It is said that strata decision technology refers to a technology
mainly used to examine the market as well as ensuring that future targets must be evaluated in an
effective manner. It has been said that, it is the technology used by various healthcare systems as
well as by the hospitals in order to fulfil their mission & vision of the company. Various
advantages of the technology are as follows:-
 It will help in analysing the cost and quality together as well as provide analytics.
 Assist in enhancing the visibility of technologies along with expenses for reducing
overall cost, improving qualities and many more.
P8) Potential Impact of Plan on Service Provisions and Outcomes for Individuals in Health and
Social Care Practise
The impact of planning for the individuals working in health and social care will be
positive as with the help of this plan, it will be possible to make improvement in the overall
working of the health care organisations and this improvement will help patients or service users
7

to make use of high quality services for the betterment in their health and well being. Planning is
basic in each segment of running of an organisation which incorporates basic choices for
associations like facility or hospitals. A hospital is the key arrangement which is made for
making more effectiveness in business exercises. The key arranging in social care comprises of
objectives and goals and setting up of these for making arrangements to accomplish them in
given time period. The planning of objectives of organisation and a correct way for
accomplishing these objectives and targets permits staff individuals to make energy and work
towards accomplishing the objective. There are a few advantages of arranging a vital arranging
in medicinal services as social insurance arranging comprises of various segments like fund,
promoting , personnel, and so on. The significant territories on which the emergency clinic vital
arranging depends incorporate objectives and destinations, working spending plan, organization
culture, hazard the executives, cost bookkeeping, administration line choices, long range
anticipating, capital arranging and budgetary proportions (Yu and et. al., 2015). The potential
improvements that could be made in the working of their organisation with the help of this plan
are provided as under:
 Proper analysis of cost and quality collectively and also provides analytics for services
and quality in leadership.
 Helps in increasing visibility in equipments and expenses for future such as related to
reduction in costs, improvement in efficiency and quality of service.
 Changing in the needs of organisation such as for transparency and easy of use.
CONCLUSION
From the above assignment, it has been concluded that operation management is an
important role in the growth and development of an organisation. In addition to this, it has been
concluded that there are different roles and responsibilities of operational manager which it
needs to accomplish for the success of an organisation. Further, the use of different theories and
models will also provide the company with positive results and efficient working. Lastly, the
conclusion has been drawn about the plan which will help in preparing the organisation for
future and will help in making improvement in the level of their services.
8

REFERENCES
Books and Journals
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Durkin, C. and Gunn, R. eds., 2016. Social entrepreneurship: A skills approach. Policy Press.
Gallegos, N. G. and Walker, M., Proterra Inc, 2016. Systems and methods for battery
management. U.S. Patent 9,496,730.
Groves, P. and et. al., 2016. The'big data'revolution in healthcare: Accelerating value and
innovation.
Kerzner, H., 2018. Project management best practices: Achieving global excellence. John Wiley
& Sons.
Nelson, R. and Staggers, N., 2016. Health Informatics-E-Book: An Interprofessional Approach.
Elsevier Health Sciences.
Shanafelt, T. D. and Noseworthy, J. H., 2017, January. Executive leadership and physician well-
being: nine organizational strategies to promote engagement and reduce burnout.
In Mayo Clinic Proceedings (Vol. 92, No. 1, pp. 129-146). Elsevier.
Shields, J. and et. al., 2015. Managing employee performance & reward: Concepts, practices,
strategies. Cambridge University Press.
Sullivan, J. A., ATD VENTURES LLC, 2017. Systems and methods for providing a dynamically
modular processing unit. U.S. Patent 9,606,577.
Wang, Y., Kung, L. and Byrd, T. A., 2018. Big data analytics: Understanding its capabilities and
potential benefits for healthcare organizations. Technological Forecasting and Social
Change, 126, pp.3-13.
Wang, Y. and et. al., 2018. An integrated big data analytics-enabled transformation model:
Application to health care. Information & Management, 55(1), pp.64-79.
Yu, X. and et. al., 2015. A review of China’s rural water management. Sustainability, 7(5),
pp.5773-5792.
9