MGT5DPP: Learning & Development Proposal for Emerald Aged Care Nurses

This document presents a learning and development proposal for nurses at Emerald Aged Care, addressing the need for specialized training in aged care services. The proposal aims to enhance the skills and competencies of nurses, particularly in areas such as patient handling, ethical considerations, and organizational challenges. It highlights the problem statement, needed competencies, and key interventions, including in-service training and continuous professional development. The plan outlines specific learning objectives, strategies, and evaluation methods to ensure effective implementation and positive organizational outcomes. The goal is to equip nurses with the necessary knowledge and skills to provide high-quality care to the residents of Emerald Aged Care, ultimately improving their quality of life. The proposal also includes a learning plan as an appendix item.

DEVELOPING PEOPLE
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Executive summary
Aged care services are important as these help the aged peoples in living their life in well
manner. The Emerald aged care services provide care services to the aged peoples who are
resident of the Emerald Care Homes. The Emerald Care Homes play significant roles in the
provision of help for the frailest populations of the society. The aged care services, recently
established a medical centre for the residents of Emerald Homes. For the medical centre,
Emerald has appointed three nurses and it is required to prepare them adequately so that they can
deliver efficient care services to the aged populations. The Emerald Aged Care Services is
concerned about the quality of care services, which would be provided to the residents of the
Emerald homes. Hence, the organization is required to develop efficient learning and
development programs to enhance the skills and capability of the nurses to deliver effective care
services. Regarding this matter, the training and development for the nurses is considered as the
key for raising the quality standards of the required care services to the aged population of the
Emerald Homes. The proposed learning and development program will help in enhancing the
skills and competences of the nurses so that they can be able to provide more efficient cares
services to the aged peoples of Emerald Home.
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Table of Contents
Executive summary.....................................................................................................................................1
Introduction.................................................................................................................................................3
Main body...................................................................................................................................................3
Proposal Objective...................................................................................................................................3
Workgroup Profile...................................................................................................................................4
Problem Statement...................................................................................................................................4
Needed Competencies/Skills...................................................................................................................5
Overview of Proposed Learning and Development Strategy...................................................................6
Proposal Details: Key Learning and Development Interventions............................................................6
Learning and Development Proposal Evaluation.....................................................................................7
Conclusion...................................................................................................................................................7
References...................................................................................................................................................8
Appendix...................................................................................................................................................10
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Introduction
The main intention of the paper is the development of the learning and development proposals
for the nurses those who are present in the Emerald Aged Care. This training approach will help
the nurses to develop their skills and knowledge regarding taking proper care to the aged people.
Here the in-service training approach is being considered. This will also lead them to make
development in their carrier graph. This will make nurses to develop skills regarding specific
healthcare and medical approaches. This paper deals with some of the learning and development
approaches of the nurses with some competences and key learning aspects so that they can take
proper care of the patients in Emerald Aged Care (Hemavathy, 2014).
Main body
Proposal Objective
The key objective of the peoples’ development proposal is to design a plan for a continuous
learning and development curriculum for the nurses, who are working in the medical centre of
Emerald. The plan will include the training and development options for the nurses in order to
supports them in their continual professional development regarding the aged care services.
Apart from this, the training and development program support the nurses in enhancing their
leadership skills and capabilities along with their career development (Fukada, 2018).
The Aged care Service Company Emerald has started a medical centre to provide necessary
medical services to the residents of this care service provider. It also recruited nurses to provide
the required care services to the residents of the aged care services. However, the nurses are
experienced nurses qualified and skilled, but they did not have adequate experiences in providing
aged care services. The undertaken organization Emerald is an aged care services providers
company and hence, the nurses have to provide required aged care services to the customers of
the organization (Halarie, 2019). The nurses should have adequate knowledge, skills and
experiences to handle the issues regarding the aged care services. Therefore, it is important to
provide the nurses with appropriate learning and development programs. The objective of the
proposal is to prepare an efficient training and development plan for the nurses of the
organization (Nolan, Davies and Brown, 2008).
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Workgroup Profile
Emerald has more than 150 employees for different services. The human resource team has two
members along with one Human Resource General Manager. To enhance the human resource
activities and experiences of the people, Emerald opened an onsite medical centre. In this
medical centre, several healthcare service providers are exists. These service providers are
general practitioner, psychologist, physiotherapist, and three nurses. The psychologist will
present for 3 days per week. The three nurses will provide part time services to the people of
Emerald. The physiotherapist and general practitioners will attain for each and every days of a
week. The general practitioners can be able to provide quality services to the people of Emerald
in regular basis. The communities of age care can face several challenges related with their
health. In this case, the general practitioner can be able to provide useful services to the aged
care communities. The presence of physiotherapy can provide significant support to the age care
community. The age care group can face several issues such as bone pain, muscle pain, and
others. The physiotherapist can be able to minimize the challenges of the age care communities.
By getting instant treatment, the aged care group can be able to get satisfactory health services.
The nurses have the responsibility to provide proper medication and care to the age care
communities. With the help of the nurses, the age care community can be able to live their life
pleasantly. This workgroup community of Emerald has been formed for the betterment of the old
person within Emerald. For onsite medical centre, the organization has also hired relevant staffs.
Medical and health supported services can be enhanced by the introduction of onsite medical
centre.
Problem Statement
The general issues that are being found out about those three nurses by the human resource
manager of the Emerald Aged Care are as follows-
 The nurses do not have proper training experiences from a well recognized healthcare
service or hospitals. They have done their practices in smaller level clinics and all. The
reason is that some old people complain regarding their working practices to the
management. Among those three, one fail to give proper injection to the patient that have
created enormous problem in the aged care (Dwyer, 2015).
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 The nurses have treated some patients relatable with some diseases but do not have
experience on handling the aged individuals in respect of their health and in general too.
So they sometime fail to handle the anger and restlessness of the aged people who live in
emerald.
 The nurses are not flexible in their working manner. They only do the work they are
being allotted. They do not try to help any other healthcare personal in their work while
dealing with an aged person, even if they ask for help. They are forced to become
flexible.
 While the interview is being taken, the nurses also mentioned that they did not get
sufficient time for training off site and so there is knowledge gap in various aspects of
treating and handling patients especially old ones(Chambers, 2015).
Needed Competencies/Skills
The required competencies and skills of nurses were illustrated as follows:
 Nurses should have proper certificate related to having enough ability to take up
responsibility of aged people. Therefore, they have to get necessary training regarding
their profession.
 Nurses should have enough patience, sympathetic and kind towards their elderly patients
and also they must try to handle patient very delicately (Agedcare.health, 2018).
 In some cases, it is been noticeable that older people most of the time were bed ridden.
This leads to bed sores, which is highly risky. So, it is the nurse’s responsibility to
provide comfortable bed to the patients in order to prevent bed sores. Different types of
exercises should be encouraged by nurses to older people so that they should keep
themselves active.
 Nurses must possess the quality of developing good pattern of sleeping to the old aged
patient in Emerald Aged care. Sleeping must be done in an adequate manner. Hence,
nurses must try to engage those patients in certain activities in day time so that they could
get a good sleep in night time.
 After attaining training, nurses should try to evaluate the challenges that have faced
during training period. They must ensure that the learning’s could be properly taken and
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applied where it is required in their future in order to personalize the entire approach of
Learning and development (Coolican, 2014).
Overview of Proposed Learning and Development Strategy
The benefits of the in-service training of nurses includes the following aspects –
 This in-service training program helps the nurses to empower themselves with self
directed learning and also with practical learning attributes.
 This gives proper knowledge to the nurses to work efficiently in the practical clinical
environment scenarios.
 This enables the nurses to understand the ethical considerations that are to be taken while
dealing with the aged people of Emerald Aged Care.
 This helps the nurses to go through several organizational challenges that occur in the
organization (MAHMUD CHAGHARI, 2017).
Proposal Details: Key Learning and Development Interventions
The proposed key learning and development intervention are important to provide effective care
services to the aged peoples. The nurses are specifically well position in order to support aged
people who are residents of the Emerald Aged Care. The aged peoples tend to be disabled to
perform their daily routine activities and the aged care nurses have to provide adequate services
to these people. The intervention program has been planned to provide adequate focus on the
roles of nurses in order to deliver effective aged care services to the resident of Emerald aged
care services. Cognitive proximity can be observed during the intervention programs (williams
and malone, 2019). Besides this, the physical proximity is also associated with the delivery of the
intervention program. The intervention plan and delivery will be very close to the job of the aged
care nurses so that it will help them in improving their skills and experiences to perform their
duties towards the aged peoples. The key intervention of the learning and development of the
nurses is to improve their knowledge regarding the aged care such as they should be aware about
the needs and demands of the aged care services. Besides this, the nurses should be conscious
about the critical situation regarding the aged care along with the procedures to manage the
critical situations. All these will be taught to the nurses so that they can be able to deliver
effective care services to the aged peoples who are residents of the Emerald aged care services
(Angeline, 2015).
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Learning and Development Proposal Evaluation
In-service training is considered as the professional training where they are properly trained and
discussion of work with the groups are being done. The main purpose of in-service training is to
enable the nurses to acquire some new instructional skills and understandings. It mainly aimed at
building up of atmosphere that helps the nurses to improve their efficiencies and effectiveness
within Emerald Aged Care. Actually in-service training is said to be the most significant aspects
in case of nurses, as it helps to keep up-to-date regarding the improvement of nursing. Nurses
attend in-service training program due to enhance their knowledge, skills which are very
compulsory. Sometimes it is essential to implement the attitudes of nurses that this specific
training is for professional development and flourish of knowledge. If nurses are properly trained
with in-service training approach, then the nurses’ knowledge will be more enhanced and
Emerald Aged Care will also be benefitted. The patient that is the old aged people will get more
support from trained nurses (Opiyo, 2015). With the help of effective learning and development
program within Emerald, the performance of nurses will get far more improved. For carrying out
this, effective training approach ground theory is being applied so that training process should be
done more vividly (Pho and Tanner, 2012).
Conclusion
The development of nursing practices requires specific knowledge, skills and support of long
term commitment. The continuous activities related to the professional development involve
educational programs. These programs plays important role in enhancing the capability of
nurses. The continuing development could be analyzed as very crucial for nurses as it enables
them to be further competent within the area of aged care. The professional development
facilitate in managing the growth and learning of nurses throughout their career. Proper training
and growth approach could enhance the confidence of nurses. The nurses in the aged care ought
to have communication skills and knowledge while conveying the health of patient (ANA,
2016).
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References
Nolan, M., Davies, S. and Brown, J. (2008). The role of education and training in achieving
change in care homes: a literature review - Mike Nolan, Sue Davies, Jayne Brown, Anna
Wilkinson, Tony Warnes, Kevin McKee, Jo Flannery, Karen Stasi, 2008. [online] SAGE Journals.
Available at: https://journals.sagepub.com/doi/abs/10.1177/1744987108095162 [Accessed 30 May
2019].
ANA (2016). Nurses’ Roles and Responsibilities in Providing Care and Support at the End of Life.
[online] Available at: https://www.nursingworld.org/~4af078/globalassets/docs/ana/ethics/
endoflife-positionstatement.pdf [Accessed 30 May 2019].
Angeline, G. (2015). Curriculum Development in Nursing Education. Where is The Pathway?.
[online] Available at:
https://www.researchgate.net/publication/284601462_Curriculum_Development_in_Nursing_Edu
cation_Where_is_The_Pathway [Accessed 30 May 2019].
Chambers, A. (2015). THE EDUCATION AND DEVELOPMENT OF NURSING STAFF IN
CARE HOMES. [online] Careengland.org.uk. Available at:
http://www.careengland.org.uk/sites/careengland/files/ILC-UK%20-%20Report%20Two%20-
%20MMU%20Scoping%20Review.pdf [Accessed 30 May 2019].
Coolican, D. (2014). How to diagnose your L&D needs. [online] Training Journal. Available at:
https://www.trainingjournal.com/articles/feature/how-diagnose-your-ld-needs [Accessed 30 May
2019].
Opiyo, N. (2015). In
‐service training for health professionals to improve care of seriously ill
newborns and children in low
‐income countries. [online] cochranelibrary.com. Available at:
https://www.cochranelibrary.com/cdsr/doi/10.1002/14651858.CD007071.pub3/full [Accessed 30
May 2019].
Agedcare.health (2018). A MATTER OF CARE Australia’s Aged Care Workforce Strategy.
[online] Agedcare.health.gov.au. Available at:
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https://agedcare.health.gov.au/sites/default/files/documents/09_2018/
aged_care_workforce_strategy_report.pdf [Accessed 30 May 2019].
Dwyer, D. (2015). Empowering registered nurses in aged care teams to be clinical leaders.
[online] Digital.library.adelaide.edu.au. Available at:
https://digital.library.adelaide.edu.au/dspace/bitstream/2440/101933/2/02whole.pdf [Accessed 30
May 2019].
Fukada, M. (2018). Nursing Competency: Definition, Structure and Development. [online]
ncbi.nlm.nih.gov. Available at: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5871720/
[Accessed 30 May 2019].
Halarie, A. (2019). TEACHING AND ASSESSING IN NURSING: A WORTHREMEMBERING
EDUCATIONAL EXPERIENCE. [online] Hsj.gr. Available at:
http://www.hsj.gr/medicine/teaching-and-assessing-in-nursing-a-worthremembering-educational-
experience.pdf [Accessed 30 May 2019].
Hemavathy, V. (2014). Plan and Conduct a Nursing Staff Development Programme. [online]
Ijsr.net. Available at: https://www.ijsr.net/archive/v5i1/20121504.pdf [Accessed 30 May 2019].
MAHMUD CHAGHARI, A. (2017). Empowering Education: A New Model for In-service
Training of Nursing Staff. [online] PubMed Central (PMC). Available at:
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5238493/ [Accessed 30 May 2019].
Pho, A. and Tanner, E. (2012). Nursing Strategies for Promoting and Maintaining Function
among Community-Living Older Adults: The CAPABLE Intervention. [online] ncbi.nlm.nih.gov.
Available at: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3473152/ [Accessed 30 May 2019].
williams, L. and malone, J. (2019). Improving skills and care standards in the support workforce
for older people: a realist synthesis of workforce development interventions. [online]
bmjopen.bmj.com. Available at: https://bmjopen.bmj.com/content/6/8/e011964 [Accessed 30 May
2019].
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Appendix
Learning and Development Plan
Implementation Date:
Target Group: Team Leader (Customer Resolution Department)
Learnin
g
Objecti
ves
L&D
Interventi
ons/
Learning
strategy
Needed
Competen
cies
Location/
Provider
Resources Comme
ncemen
t Date
Evidence
of
Achieve
ment
Sign off
Date/Prog
ress
To
provide
efficien
t
training
to the
nurses.
To
support
aged
people
who are
residents
of the
Emerald
Aged
Care.
Nurses
should
have
proper
certificate
related to
having
enough
ability to
take up
responsibi
lity of
aged
people.
Emerald
aged care
and nearby
medical
centre
Emerald
human
resource
people.
Some
dignified
doctors
and
trainers
related
with
healthcare.
12
months
progra
m
starting
from
15/06/2
018
Work
efficientl
y and
handle
out
crucial
cases
effectivel
y.
Providi
ng in
service
training
To
improve
nurses
knowledg
e
regarding
the aged
care
After
attaining
training,
nurses
should try
to
evaluate
the
challenge
s that
have
faced
during
training
period.
Emerald
aged care
and nearby
medical
centre
Emerald
human
resource
people.
Some
dignified
doctors
and
trainers
related
with
healthcare
12
months
progra
m
starting
from
15/06/2
018
Work
efficientl
y and
handle
out
crucial
cases
effectivel
y.
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Providi
ng
efficien
t
learnin
g
objecti
ve and
enablin
g the
handlin
g skills
of aged
people.
Nurses
should be
aware
about the
needs and
demands
of the
aged care
services
They
must
ensure
that the
learning’s
could be
properly
taken and
applied
where it
is
required
in their
future.
Emerald
aged care
and nearby
medical
centre
Emerald
human
resource
people.
Some
dignified
doctors
and
trainers
related
with
healthcare
12
months
progra
m
starting
from
15/06/2
018
Work
efficientl
y and
handle
out
crucial
cases
effectivel
y.
Help
nurses
in
Increasi
ng their
skills
and
knowle
dge
regardi
ng
nursing
practice
Nurses
should be
aware
about the
demands
of the
aged care
Nurses
should
have
proper
certificate
related to
having
enough
ability to
take up
responsibi
lity of
aged
people.
Emerald
aged care
and nearby
medical
centre
Emerald
human
resource
people.
Some
dignified
doctors
and
trainers
related
with
healthcare
12
months
progra
m
starting
from
15/06/2
018
Work
efficientl
y and
handle
out
crucial
cases
effectivel
y.
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