HRM4001: Personal and Management Skills Development Report

This report is a portfolio of personal development tasks, focusing on the development of management and leadership skills. It begins with an introduction outlining the report's structure and objectives, followed by a reflection on the student's management and leadership skills using reflective models like Kolb's learning cycle and SWOT analysis. The report includes self-analysis, identifying strengths, weaknesses, opportunities, and threats. It then outlines short, middle, and long-term professional development goals, culminating in a detailed personal development plan. The second part of the report explores five transferable skills: supportive communication, active listening, problem-solving, decision-making, and conflict resolution, relating them to relevant theories and models applicable to Amazon. The report emphasizes the importance of these skills in a management context, providing a comprehensive overview of the student's journey towards effective leadership and management.

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Developing personal and management skills
[Type the document subtitle]
3/25/2020
student name

Developing personal and management skills 1
Contents
Introduction................................................................................................................................2
Part 1: Reflection of own management and leadership..............................................................2
Self-analysis...........................................................................................................................3
Professional development goals.............................................................................................4
Long term goals..................................................................................................................4
Middle term goals..............................................................................................................4
Short term goals.................................................................................................................5
Personal development plan....................................................................................................5
Part 2- Transferable skills........................................................................................................10
References................................................................................................................................15
Appendix..................................................................................................................................17
SWOT..................................................................................................................................17
Skill audit.............................................................................................................................18

Developing personal and management skills 2
Introduction
The purpose of this report portfolio is to gain learning from the experience and reflect of the
learning in order to prepare professional development goals. This report will be bifurcated in
two parts that is reflection of my own leadership and management and the second part
reflecting the transferable skills. From my previous experience, I would like to reflect some
of my major strengths and weaknesses that I have identified, on the basis of which I will be
developing my personal development plan as my ultimate goal is to be an effective and
efficient leader. Considering second part, there are various leadership and management skills
that are transferable that is that can be learnt or transferred to one another through the method
of training, coaching or theoretical learning (Dosser & Nicol, 2016).
Part 1: Reflection of own management and leadership
Considering one of the reflective models, that is Kolb learning cycle reflect four stages.
According to the first stage that is concrete experience, it can include that in order to be an
effective manager and to lead a team it is important to have some competencies which are
essential as part of personal development and professional development in order to perform
effectively in working place. Considering the second stage that is reflective observation, I
would like to include that prior to this experience I was not aware if I can manage a team and
I was not aware about the challenges that I have to Face, which has been identified from
previous experience. In order to develop my PDP, it is important to identify your own
strength, weakness and look out for the opportunities and threats in order to increase level of
effectiveness considering leadership and management skills among oneself (Dosser & Nicol,
2016).

Developing personal and management skills 3
Self-analysis
The third stage of reflective model includes abstract conceptualisation, according to which it
is important to abstract the learning or understanding from the experience, which could
present through self-analysis. Considering swot analysis as one of the Tools of management,
the key strengths that I have been identified for myself include active listening. It has been
identified that listening to others is one of the major skill which does not only include hearing
others message, but also understanding the way they are communicated and what do they
interpret from that message. Another strength that have identified while analysing myself is
creativity which reflected my decision making as I prefer to think out of the box. This also
reflects that I acknowledge continuous learning and reflects that I prefer to consider
innovation and creativity in part of decision making for myself and for my team. Application
of creativity and creative thinking has been increased to greater extent with the changing
business environment. Other than this being innovative, critical thinking and observational
skills are also part of my strength. However some of the weaknesses that I have identified
from my self-analysis include effective leadership style, this reflects that I am not very much
knowledgeable and able to implement an effective leadership style as studied from various
leadership theories. This reflects a scope for learning to be an effective leader. Another
weakness includes inability to implement change. From my previous experience I could say
that I was unable to manage the implementation of change among my team and resistance
was observed from my team members.
From the analysis and looking out future scope some of the opportunities for me include
leadership understanding, persuasion and influencing skills, change management, effective
communication skills, and emotional intelligence. However some of the threats that may act
as barrier to my professional development include lack of learning resources, dynamic or
changing environment, and changing organisational behaviour.

Developing personal and management skills 4
Professional development goals
On the basis of forth stage of reflective model that is active experimentation that is to use the
learning and the abstract from the past experience for future course of action, which could be
represented through the PDP plan for myself.
Long term goals
Long-term goals considering my professional development which I would like to achieve in
next five years, these include
 Project manager at top-level corporate
 Change manager (Carnall, 2018)
Considering this to long-term goals I prefer to enhance my change management skills so as to
become change manager in at initial level so as to work with creativity and innovation within
the organisation and ability to transform the project organisation towards better prices and
affective change. Other than this my ultimate goal is to be a project manager at top-level
corporate organisation. This will not only include leading a team for a particular project from
which I will prefer to implement innovation and conduct a project as per my preference and
to enhance the organisational productivity (Fook, 2018).
Middle term goals
Middle term goals are the goals that are achievable from 1 to 2 years, referring to appendix, I
would like to include my middle term goals as
 Transformational leadership
 Team management skills (Gilson et al., 2015)
 Coaching and training skills

Developing personal and management skills 5
From these middle term goals I will prefer to enhance my coaching and training skills as this
will reflect that my learning has been accomplished and I am able to coach or mentor others
and ready to be an effective team leader. Other than this team management skills will reflect
understanding the employs behaviour and organisation behaviour which is rapidly changing
and could be a challenge for me in my future career. Moreover transformational leadership
understanding is one of the important goals that I consider because this will reflect my ability
to transform a process while implementing innovation and creativity and getting things done
from others with this vision.
Short term goals
Short-term goals are the goals that are achievable within next one year; this will create a base
and helpful to achieve middle and long term goals. Best short-term goals that I would like to
achieve include
 Understanding leadership
 Become a better motivator
 Support and understand change management tools
 Organisational behavioural study (Ghaderi, 2016)
Considering the learning style that I would be taken into account to accomplish the objectives
is combination of visual learning style and kinaesthetic learning style which reflect learning
while doing.
Personal development plan
What are my
objectives?
(short & long
term)
Success
criteria
What
activities/acti
ons do I need
to undertake
Implementati
on –how
activities will
be applied to
What
support/reso
urces do I
need to
Target date
for achieving
my objectives

Developing personal and management skills 6
to achieve my
objectives?
achieve
objectives
achieve my
objectives
Leadership
skills
Team lead Learning
leadership
styles and
theories
Leadership
training
Training
session,
trainer and
simulation
practice
resources
1 year
Team
management
Increased
team
performance
Organisation
al
behavioural
study
Empathy
Coordination
Communicat
ion
Group
discussion
resources
1 year
Time
management
Completing
tall tasks and
project
completion
time
Applicable
forecast and
prioritising
Priority
matrix
learning
Matrix
learning
material
Training
classes
16 months
Change
management
Effective
change
implementati
on
Motivational
skills
Teaching or
coaching
Change
management
tools study
Change
manager
assistance
11 months

Developing personal and management skills 7
skills
Support and
understand
change
management
tools
Become a
better
motivator
Increased
team
motivation
Empathy
Understandi
ng
employees
need and
desire
Learn
motivational
theories
Motivational
training
Classroom
session or
learning
12 months
From the PDP plan as presented in table above, re-present the major objective is that I am
willing to achieve through my personal development plan. The key objectives include
Leadership skills
This objective supports my long-term goal to be an effective leader for which my success
criteria where I will be able to assess, if my objective is accomplish or not would be leading a
team affectively. For this, the major activities that I would be undertaking are learning and
understanding leadership skills, styles and various leadership theories. For conducting this
activity I will consider leadership training as this will require or supported by a training

Developing personal and management skills 8
session by superiors and simulation practice which will act as similar situations like
workplace (Hill, 2016).
Team management
This objective will also be helpful in achieving the ultimate goal of my profession and career
for which I want to be considering the success criteria to be increased team performance. In
case I am able to manage and increase the productivity of the team, my team management
skills will be tested. For this the activities that we consider include understanding
organisational behaviour and human behavioural study where, in order to implement this
activity I will be learning effective communication skills, coordination among the team and
most importantly empathy in order to manage human behaviour.
Time management
It is important to complete the task or activities as per the priority so that completion of the
project on schedule time. This will help in my long-term goal of being project manager which
will be assessed while completing all tasks and completion of the project assigned to me and
my team on time. For this, I would understand prioritising and forecasting skills for which
priority matrix learning would be considered.
Change management
It is important to learn change management if you are looking forward for transformation in
the organisation as implementing change is one of the challenging aspects for a manager. For
this, I will be considering the success criteria to be affective change implementation. The
activities that I will be considered will be learning motivational skills, coaching skills, and
understanding and support change management tools (Carnall, 2018).
Becoming a better motivator

Developing personal and management skills 9
One of the major leadership skills is motivational skills and being a good motivator will help
me achieving my eventual goal. This could be assessed through increase team motivation
which will reflects that I was able to motivate my team effectively. For this the activities that
I will be consider our understanding needs and desires of the employees so as to motivate
them on that basis and learn empathy. For this I will be learning motivational theories and
considering motivational training so as to improve my leadership skills in next 12 months.

Developing personal and management skills 10
Part 2- Transferable skills
5 major transferable skills will be discussed in the report further considering the relevant
theories and models that would be applicable to Amazon as the organisation considered for
better understanding. The transferable skills include
Supportive communication
Communication plays a major role in leadership and any organisation. The reason being
communication is the mode of interactivity among the employees of the organisation and
outside the organisation. The major objective of supportive communication is helping team
members to resolve the problems identified. This may include transferring of communication
skills to the team members so that they are more self-dependent considering problem-solving
as ownership for the solution. Moreover through this a team leader could act as a facilitator
rather than problem solver (Ghaderi, 2016). From supportive communication skills it includes
listening actively what is being said by another person instead of offering them is advices.
Showing interest by eye contacting, body language like nothing agreement and looking at the
person. Checking once own understanding and offering feeding back or asking for more
information or clarification in case of any confusion. Increasing the individual to express
their viewpoints, speak freely and present their opinions in front of others. Accepting the
feelings that maybe unexpectedly emerge this is okay to occur what happened. Helping the
issues, which are underlined to be, aired (Gkorezis et al., 2015). Enabling solution to be
investigated and rest. Trying to identify more relevant criteria and do not get distracted with
little or small issues. Facilitating the solution clarification and implementation true time
frame and in case there is any problem or challenges faced while identifying the solution it is
considered to use incisive questions which could be helpful in resolving or aiming to replace
a restricted assumption with the more freely one. Therefore these ways of developing

Developing personal and management skills 11
supportive communication skills will be implemented in Amazon as communication plays
main role in such a large organisation. For coordinate among all the departments and
delegating the work to the lower level managers and team members so as to consider taking
decision making by managers for most important works in the organisation (Gordon, 2012).
Motivation
Motivation is one of the most important skills in leadership and most important aspect to be
considered by the managers in order to keep the productivity at pace. There are various
research is conducted on this aspect and as these are transferable skills it can be applied in an
organisation with useful motivational theory application. Some of the popular motivational
theories include Maslows need hierarchy theory. According to this theory the motivation of
an individual depends on the hierarchy of needs. As the base need is fulfilled the motivation
for the employee is to achieve or accomplish the next stage of needs. The five stages as per
this theory include psychological needs which include basic necessities that is sleep, shelter,
food and water (Caillier, 2014).
The next stage is safety and security state which reflect the job security, employment
security, income security, place to live, well-being and health. The next stage is
belongingness and love, this stage includes part of social group, affectionate relationships,
feeling part of a group or community. The next stage include its team stage, this reflects
honourable human being or need for respect from others. And the last Stage that is the
topmost level of need for an individual is self-actualisation stage, this include development of
fullest potential and individual desire to grow. As per the theory a human being is looking for
more and more needs and desires does for all the human beings the motivation could be
different based on their level of needs at present. Implementing motivation in Amazon would
be a major criterion, the reason being employees are most relevant assets of the company and