Workplace Relationship Development and Personal Growth at Revolut

This report comprehensively examines the importance of developing strong workplace relationships and fostering personal development within an organization, using Revolut online banking as a case study. It explores the potential benefits for both the organization and individual employees, including increased productivity, improved quality of work, and enhanced staff retention. The report delves into critical evaluation of various development vehicles available in the workplace, such as formal appraisal techniques like Behavioral Anchored Rating Scale, overall rating scales, and 360-degree feedback. Furthermore, it outlines the significance of career development, performance management, and succession planning in creating a motivated and satisfied workforce. The report also highlights the need for positive organizational structures and employee support to achieve optimal performance and sustainability. Finally, it culminates in a personal development plan, providing actionable strategies for employees to enhance their skills and advance their careers within the Revolut online banking environment.

Developing Relationship at
workplace

Table of Contents
INTRODUCTION...........................................................................................................................1
1. Potential benefits of organisation as well as individuals for personally developing
individuals at workplace..............................................................................................................1
2. Critical evaluation of development vehicles available at workplace to meet the development
needs............................................................................................................................................5
3. Personal Development plan.....................................................................................................8
CONCLUSION..............................................................................................................................14
REFERENCES .............................................................................................................................15

INTRODUCTION
An Organisation consists of group of individuals who contributes towards the growth and
development of the company. Contribution of the individual employee plays the important part
as they are engaged in the functional and operational activities of the enterprise. So workforce
need to be highly motivated and satisfied in order to deliver higher productivity and profitability
for company. This study will be completely based on the Revolut online banking who aimed at
providing the banking security to customers. In order to deliver the effective productivity,
Manager of the bank have to establish a strong interpersonal relationship within staff members at
workplace.
The report will help in accessing the benefits of organisation as well as individuals for
strengthening the workforce of company. This research will also help in creating a complete
understanding about developing a strategies in order to strengthen the workforce of the company.
This study will also helps in developing a personal development plan at Revolut online banking
organisation and helps in creating a complete understanding about influencing better
environment at workplace that derives workforce towards motivated and satisfied employees of
the organisation which will helps in promoting the values at workplace. The report will also
focus in developing the strategies that lead towards their career development promotional
techniques which will brings confidentiality and improves the performance of the company.
1. Potential benefits of organisation as well as individuals for personally developing individuals
at workplace
Most of the employees have some weaknesses in their workplace skills so this lacking
skills and knowledge of the workforce can be improved by providing proper trainings. A training
is a programs that allows workers of the company to improve such lacking areas (Harteis and
Goller, 2014). The Resolut online banking is a huge online organisation which helps the people
in providing the security to their bank accounts and thus it supports the confidential transactions
which have a very less probability to get attacked by criminals. This organisation basically helps
in providing a secure online money exchange that allows in transferring the money online, send
and receive the request to exchange money and it also helps in providing functionality of
international ATM withdrawals. As the organisation deals with large number of customers,
managers need to establish strong interpersonal relationship between the staff members of
Revolut banking firm. This will help ion delivering the effective performance to customer and
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thus helps in satisfying the needs of people. In order to deliver effective and efficient
productivity, workforce need to be properly trend about the use of updated software and
technology which will leads to the improved skills and knowledge of the individuals.
Investigating the development of the staff members within Revolut enterprise brings
about various different types of benefits which includes the following areas:
 Increased productivity: Revolut online banking will be able to achieve the increased
productivity if managers promote the better working culture which creates the positive
environment at workplace and hence helps in enhancing the morale of the employees
(Leong and Leong, 2014). On the other hand, absence of positive culture at workplace
reduces the working efficiency of the employees and reduces the potential performance
of the workforce.
 Better quality of work: when organisation adopts the flat organisational culture and
promotes the skilful and talented individuals within company helps in encouraging the
workforce to perform better. This helps in delivering better quality of services. On the
other hand, demotivated employees delivers below average performance and thus it
affects the quality of services and hence creates the dissatisfied customers. Also, Revolut
online banking industry will loose its regular customers. Hence minimised profitability.
 Meeting the quality standards: It is a major benefit as meeting the appropriate quality of
standard while delivering services to customers will helps in increasing the faith and
loyalty towards Revolut and this will aids a fine goodwill and reputation of the
company as it meets the standards prescribed by the government of the country. While if
the company will not meet the standards then it will affects the retention of the
customers and company will loose its loyal customers. Improved staff retention: Improved relationship of the staff members and providing
them a positive working environment will helps in improved retention of the staff
members and hence it creates a positive culture. On the other hand lack of retention in
Revolut online banking.
Expectations and requirement of people
Buyers are the main link of the supply chain as businesses perform all the practices in
order to attract large number of customers. Organisations adopt different methodologies and
techniques to influence the buyers behaviour regarding buying the goods and services from
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specific company (Ghosh, 2015). Increased customer will benefits the organisation in
maximising the profitability of Revlut. Also, they adopt various strategies that helps in meeting
the expectations of people. In order to provide good customer services, Managers of Revolut
online banking business have to understand the requirements and of consumer and their desired
services. Such consumer expectations are elaborated below:
 Knowing the targetted customers.
 understanding the needs of consumers.
 Be transparent. Timely innovative services.
Providing career pathway and guidelines to staff members
Managers of Revolut online banking have to focus towards the development and growth
of the individual employees within organisation. This helps in motivating the employee and
helps in improving the individual performance. Improved performance will leads to the desired
productivity of the company and hence this results in increased profitability of organisation.
Providing the career development opportunities and promoting them towards the higher position
according to the performance of the individual helps in building self confidence and brings the
quality based output for the company. Career path way and continues development of the
employees can be possible by providing proper training and promotional compaigns within
company. On the other hand, if the lack of proper guidance and career pathway leads to lack of
updated skills and knowledge within the employees and therefore it effects the individual
efficiency of the people at workplace (Developing relationship at workplace, 2018).
Managing career development of employees
Career development is the lifelong process that helps in retaining the permanent
employees within Revolut online banking (Giorgi, Leon-Perez and Arenas, 2015). This
establishes a strong interpersonal relationship of the individual with the company that builds trust
and faith within the managers of the company. Career development and talent planning
contributes towards the successful development of workforce. This empowers the relationship
between higher management authority and lower management people at workplace. Wheras, if
company managers do not encourage career development of people then it may leads to lack of
interest among workers and this minimises the individual productivity and thus decreases
profitability of the firm. This ultimately affects the overall objectives of the company.
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Managing performance and succession planning at workplace
A management succession plan helps in managing the lacking areas of the existing
employees and aimed at developing the new leaders of the organisation. New leaders takes place
in the organisation in replace of the older ones if the existing officers retires, leaves or dies.
Succession planning mainly entails the developing the internal people with the potential to fill
key business leadership position in the company. This helps providing career opportunities for
staff members and this resulted in satisfied workforce thus produces the effective productivity
which results in maximum profitability of the company. Whereas if we see the negative impacts
of managing the performance and succession planning then employees will never get an career
opportunity which derives unsatisfied behaviour at workplace and hence company employees
cannot meet the effective productivity and hence increases the profitability of the company that
helps in sustainability of the Revolut for the longer run.
Support positive structures within the organisation
Motivated and satisfied employees can only be achieved by influencing the positive
attitude at work place. Also this helps in increasing the interaction of the employees with each
other and hence helps in delivering efficient ans effective productivity (Hershcovis and et.al.,
2012). This can only be possible by supporting the flat organisational structure and thus involves
employees in producing innovative thoughts and ideas in order to increase the sustainability of
the firm. Flat organisational structure allows the employees in sharing the innovative thoughts
and ideas which contributes towards successful growth and development of company. The On
the other hand if Revolut banking manager follows the strict structure in organisation then
employees are forced to work under pressure and did not allow them to share their view
regarding the improved environment of the enterprise. This might be responsible that employees
resist such environment and it directly affects the working abilities of the employees. Company
cannot be able to achieve the desired objectives and also this affects the sustainability of the
firm.
Reporting performance appraisal of employees:
Monitoring and proper supervision of the workforce helps in estimating the performance
of individuals. Managers of the organisation concentrates towards the best performance of the
employee and hence this allows in providing the appraisals and rewards for their good work.
Rewards and recognitions improves the satisfaction and morale of the staff members and thus it
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improves confidentiality of the workers that helps them in delivering effective performance.
Whereas, if employees are performing superior work and they do not get praised for this
superiority among others then it do not builds interest to perform better. So this will impact
negatively on the objectives of the organisation and this may result in lack of confidence among
workers.
2. Critical evaluation of development vehicles available at workplace to meet the development
needs
Organisation adopts various methods and technologies in order to sustain the industry for
the longer run and thus it helps them in creating innovation within Revolut online banking
(Jordan and Troth, 2011). Managers of organisation often attempts to improve the cultural and
environmental values that helps in motivating the workforce of the company and thus this
improves the growth and sustainability of the company in market. Whereas, lack of development
vehicles minimises the interest among employees and this may be responsible for the retention of
the employees for longer run. Various methods and techniques derives the organisation towards
the sustainable environment as well as individual employee within the company. Such methods
which builds the interest and derives workforce to increase productivity as as follows:
formal appraisal techniques at workplace
The process assesses an individual employees job performance periodically and
according to main objectives or pre stated goals of the organisation. It helps in improving the
performance of the employees and such techniques help in motivating the workforce of Revolut
online banking firm. This motivation can be achieved by the following supervision and appraisal
techniques.
 Behavioural Anchored Rating Scale: It is one of the latest and modern appraisal
technique which is considered as equitable method that allows to supervise the behaviour
of the individual at workplace. As per the behaviour of the employees ratings are been
provided and appraisals of the employee done on the basis of their behaviour.
 Overall rating scale: This appraisal technique helps in supervising the overall
performance of the employee on the basis of productivity, performance, behaviour,
efficiency etc. yearly appraisals of the employs are done according to their overall
productivity that makes employees motivated and hence these appraisal techniques
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encourages the workforce to maximise the productivity and this creates the healthy work
environment at workplace. 360 degree feedback: It is one of the most popular appraisal technique which helps in
taking the overall reviews of the employee at workplace. This technique helps in
evaluating the overall performance of the worker from various staff members such as
peer group of the individual employee, mentor, Team leader, HR manager etc. 360
degree helps in analysing overall performance of employee and according to the view od
all the people appraisals are provided in Revolut.
Fair and objective appraisal techniques
Fair and objective assessment appraisal helps in treating equally to all the employees
which eliminates unfair practices at workplace (Lottrup, Grahn and Stigsdotter, 2013). This type
of appraisals also helps the employees in taking fair decisions and this avoids the favouritism at
workplace and hence leads to the favourable decisions of the leaders. This practice creates
motivated workforce and promotes positive culture at workplace.
 Stay current: In order to give honest and fair assessment to employee, manager of the
Revolut banking have to analyse the needs of the employees in order to produce effective
productivity. So here the employees need to be judged according to the current job
requirement.
 Balance Criticism: Managers of Revolut generally makes mistakes of view the evolution
of the employees as a time that result in analysing that they are doing all wrong.
Underperformance of the employees need to be properly addressed which can be
improved by comment noting the employees about their areas of improvement.
 Proper listening: Proper communication and interaction between employees helps the
manager in identifying the potential problems and this techniques also establishes a string
relationship between staff members.
methods to monitor individual feedback
Employees evaluations are likely to be one-sided so managers of Revolut online banking
industry have to set the weekly or monthly time to talk with employees in order to share the
experiences and issues occurred in organisations (Marcinkus Murphy, 2012). These methods
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helps in bringing the employees on right track. Techniques to monitor and evaluate individual
feedback are as follows:
 Focusing on individual efforts
 Overall performance of the employee 360 degree evaluation of employees
Available Learning style
There are many learning styles and types of opportunities for overall development of
employees that are adopted by organizations these days. Here, Revolut online banking firm has
emphasized on conducting proper training programs to lay the foundation of opportunities and
effective approaches to engage the taskforce efficiently (Petchsawang and Duchon, 2012). Their
focus is on converging type of learning where employees find solutions to problems in real life
by experimenting in terms of giving new ideas or running simulations. This would help in
putting a bridge between the processing continuum and perception continuum.
Feedback Mechanism
This is also known as gateway of enhancing knowledge and polishing the existing skills
to bring profitability and productivity together at any enterprise. Such feedback facilitates the
understanding of employees in context to company they are working in. In context to chosen
firm, it is necessary to make their employees give feedback through direct channels such as
emails, face to face interaction, organizing meetings with administrator so that there is
transparency between them and the management. It also gives clarity in communication and help
in avoiding any confusion or query. This would lead to amiable environment at the workplace.
Career development strategies
This is significant because of addressing the several concerns in relation to the taskforce
of any firm. Hereby, this online banking firm has given support in maintaining the sustainability
of doing tasks and business in systematic manner. These strategies include consistent tests along
with cyclic evaluation of responsibilities given so that the management can analyse the
employee's strengths and weaknesses and provide the appraisals and reward systems.
Furthermore, it involves minimising the turnover by specifying the strategies for employees
engagement so they perform in proficient manner and are satisfied in overall evaluation. This
also open doors to communication and make them realise about their contribution.
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3. Personal Development plan
SWOT of Revolut HR manger
Source: Strengths & Weaknesses of HR Managers.2018
Strength Weaknesses
 Human resource manager can
developed strong relationship with its
employee.
 Give them training and coaching
effectively that help in work of staff
members of Revolut.
 HR manager has professionals
specialize in each and every things
form benefits and compensation to
employment law.
 Human resource manager can make
quick decision.
 HR manager internal capableness that
help Revolut to reach its objectives and
goals.
 They have skill to make the appropriate
policies and process to manage the
 HR manager do not communicate
effectively with the other people's in
workplaces.
 As not as much financially minded.
 Lack of collaboration skill.
 Less consumer focused (Taylor, S.G.
and et.al., 2017Vanthournout, G. and
et.al., 2014).
 HR manager do not understand external
environment factors.
 Little slow to except new strategies and
processes.
 Less management focused.
 Human resource manager can not
manage their time in proper time frame.
 They have less control on patience.
 Writing skills of HR manager is not
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Illustration 1: SWOT Analysis

people in organization.
 They have to make an effective
recruitment process.
 Human resource manager strengths
include functionality and strategy,
making a top-tier workforce being a
employer.
appropriate in way of doing their work.
Opportunities Threats
1. Human resource manager garb career
the opportunity during working in
Revolut.
2. During working in the Revolut HR
manager can developed their
knowledge than increased their
position.
3. To communicate with many people
within their different languages can
make an opportunity for HR manger to
know about all another languages.
4. Under perform their job in Revolut
Human resource manger garb the
opportunity to get higher in their job
position.
5. HR manager get affair while dealing
with new management structure and
government policies.
6. New competitors in current
marketplace is the biggest threat of
Human resource manger of Revolut.
7. HR manager affair regarding respond
of people by giving new online banking
services.
Personal development plan
Activity Importance Strategies Time frame
Communication Communication skill To improve This developing
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is very important for
Human resource
manager of Revolut.
Through this process
HR manager can build
strong connection and
bound with their
employee's.
communication skills
HR manager start
communicate with
people in their
organization and also
work with them in
workplaces.
process need 1 week.
Lack Collaboration Collaboration skills
develop interest of
worker's during their
work performance
(Taylor and et.al.,
2017). It is essential
for Human resource
manager according to
their job position.
Collaboration build
trust and strong
relationship with every
people in work areas.
HR manager need to
developed this skills
by collaborating with
their higher authority
and take their advice
as well for developing
this process in proper
way.
It takes around 15
days.
Consumer focused Customer is the most
important part of
successful
organizations. HR
manger need to
focused on clients that
build their positive
image in marketplace.
Thus, to increased
Human resource
Manager has to
improve this activity
by focusing on
preferences of
customers and get all
the knowledge about
their needs and beliefs.
HR manager take
20 days.
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