HRM4001 Developing Personal & Management Skills Portfolio Report

This report explores the development of personal and management skills, discussing various models of leadership and management, including the Rational Model, Deming Cycle Model, Maslow’s Hierarchy of Needs, Kurt Lewin’s Change Management Model, Transformational Leadership, Charismatic Leadership, Ethical Leadership, Laissez-faire Leadership, and Bureaucratic Leadership. It also outlines a personal development plan focusing on vision, time management, and communication skills. Furthermore, the report examines transferable skills applicable to Morrisons, such as supportive communication, motivation (applying Maslow's Hierarchy of Needs), and empowerment, detailing their theoretical underpinnings and practical implementation strategies for enhancing employee performance and organizational effectiveness.

Developing Personal &
Management Skills

Table of Contents
INTRODUCTION...........................................................................................................................3
Task 1...............................................................................................................................................3
TASK 2............................................................................................................................................5
Transferable skills for Morrisons.................................................................................................5
CONCLUSION .............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
Personal skills are known as the personality and behavioural traits which person have &
determines their actions in workplace. This also include how they manage themselves in the
organization. Management skills are those skills that help to make the business plan, decisions
making, solve problems, and various other things which are beneficial for the organization to
grow in the market.
This report discusses various models of leadership and management skills. It also
discusses the personal development plan which helps to improve the level of management and
leadership. It also discusses various transferable skills with the help of relevant theory.
Task 1
Management Skills Model
The model of managerial skills helps a person to do their work effectively and efficiently.
This form various skills which eventually support the organization.
 Rational Model – This model is related to decision making which is attached to the
economic theory related to the firm. During the time when these theories were being
formed, it was assumed by most of the economists that the decision which is made by the
managers will only be beneficial for the company. This model states that it is an
important work of the managers to make decisions regarding the business. This requires
various skills such as analytical skills, technical skills, conceptual skills, etc (Chen, and
et.al., 2020).
 Deming Cycle Model – It can be utilized by the management to increase the productivity
of the employees. it is very easy to understand as well as implement. This consists of the
steps Plan, Do, Check and act. It helps to complete the given task on time as it sets its
own deadline with the help of which the employee can increase its efficiency. It requires
skills regarding the concepts, problem-solving, effective planning, and various others.
 Maslow’s Hierarchy of Needs – This model states that when the needs of the employees
are fulfilled they will provide high quality work to the organization. These needs are of
various types such as physiological, safety, love & belongingness, esteem & self
actualization needs. By fulfilling these needs the organization can believe that it will get
the work done effectively and efficiently. The skills required are communication,
leadership, and various others (Fallatah, and Syed, 2018).

 Kurt Lewin’s Change Management Model – Change in the career graph of a person is
important for him. According to the Kurt if a person wants a change in his career he
should first analyse what type of change is actually needed to succeed in the chosen
career. It have 3 steps unfreeze, change & refreeze. The skills required are adaptability,
communication, listening and various others (Galli, 2018).
Leadership Skills Model
 Transformational – This model of leadership provides effective support when managing
the employees, it is because they are motivating the employees through their own work.
Here the leader can become demanding from their employees as they expect effective
work from them. The support they provide to the employees inspires them to gain the
qualities of a leader and support the organization. This will eventually contribute to the
success of the organization as the organization will grow in the financial aspects (Do, and
Mai, 2021).
 Charismatic – This model forms enthusiasm within the employee to provide work
efficiently. In this, the leader changes the values of the employees such that they become
concerned with the growth of the organization. In this model, the employees become
communicative as well as responsive which is beneficial for the organization. It is
because the managers can understand the employees in a better way.
 Ethical – In this model leaders are honest when the situation is related to the work. Here
they will provide true criticism as well as fair rewards to the employees. It helps them to
bring effectiveness to the work of the employees. it is said that these types of leaders are
excellent while making decisions. The decisions are not based on emotions it is based on
logic. They will be loyal to the company and contribute highly to the growth of the
organization. This helps the company to achieve its goal on time.
 Laissez faire – This type of model consists of various advantages as well as
disadvantages while implementation. In one part it allows its employees to do their job
and form the decision based on their choice. While the other side they are also passive in
their work which may lead to production which is uncontrolled.
 Bureaucratic – This type of model helps the organization in the department of
production. They work with various rules and regulations as well as norms. Therefore,
while they work with these rules and procedures they require various equipment. This

lead to effectiveness in this type of leaders. It is also true that this type of model have low
flexibility in their work, so it’s a disadvantage for innovative tasks.
Personal Development Plan
It is a process that is structured and supported, it is done by a person which reflects the
learning of the person. The steps consisted in this plan are discussed further.
Clear Out Your Vision – When a person set some specific vision, they tend to become
successful. It is because the vision motivates them to fulfil those while acquiring various new
skills required for achieving the vision. The vision acts as a reward for the person. Here it will
develop the skills regarding the planning of the day-to-day activities which will be the day-to-
day goals of the person. It will ensure that the person will reach the end goal which is set by him.
Another skill that can be developed is time management, as when he will be fulfilling the daily
tasks it will act as the time limit for those tasks. This will ensure that the person becomes
efficient in his work while attaining effectiveness. Another skill can be establishing
communication, as here the person will be communicating the goals to his employees as they
will support him to achieve those goals. This will establish the relationship between the
employees and the employer. Here the person will have a motivation towards working as they
will want to achieve the vision as fast as possible (Johnson, and Suskewicz, 2020).
TASK 2
Transferable skills for Morrisons
There are various types of transferable skills that Morrisons can implement in the
business and its strategies so that the business of the organization can achieve global efficiency
(Keiper and et.al., 2019).
Supportive communication
The supportive communication can provide the Morrisons with the ability and
effectiveness in making better relationships with their employees so that the employees are able
to express their views and points to the organization more effectively. The theory of supportive
communication explains that the people that are dealing with the various problems and are

unable to express can be given with the moral support and the support will that will be given is
effective so that the person will be able to perform better. This will provide the employees of the
organization with the verbal and moral support of the authorities and will be able to provide the
companies with the effective employee efficiency and better performance (Kothe and et.al.,
2019).
The strategies of the supportive communication can be used in the Morrisons so that the
organization can provide its employees with the moral support that can provide the employees
with the confidence of performing better on their day to day tasks. This can result into better
employee efficiency and staff development. The employees can be given with the confidence and
the support from the side of the organization that can help the employees in getting motivated
and facing the situations or the problems (Mikkola, 2019). The staff can take benefit from the
support of the organization that they will be able to provide the employee with the solution to the
poor performance or any other problems that the employee is facing in the organization and is
not able to express.
Motivation
The motivation can be given to the employees in the various types that can provide the
organizations with better employee performance and efficient working on their projects. The
motivation is a tool that is used by the various organizations for the better and improved
performance of their employees that can be achieved by motivating them towards the
achievement of their goals and objectives. Motivation can provide the organizations with the
opportunities of effective management of the performance of the employees.
The motivation theory of the Maslow's Hierarchy of Needs can be helpful for the
Morrisons in providing the employees with the motivation that can provide the employees with
the various benefits such as skills and personal developments. The theory of motivation can
provide the Morrisons with five tools of motivation that the organization can use for the
successful and effective motivation of their employees (Fallatah and Syed, 2018). Psychological needs- The Morrisons can provide the employees with the motivation by
fulfilling their psychological needs that the employee wishes to fulfil. The organization
can provide the employee with the basic needs such as the food and water and the

sufficient rest in the organization during his working time so that the employee can be
motivated to work again with more dedication and efficiency on his allotted projects. Safety needs- The Morrisons can provide the employees with the various safety needs
such as the well-being and the economic stability that the employees are always
concerned about. The organization can provide the employees with the better and safe
environment so that the employees can feel safe and motivated while working the work
premises of the Morrisons. Social needs- The Morrisons is required to provide their employees with the social needs
that can affect the self-respect of the employees. The organization can respect their
employees and provide them with an opportunity to grow and achieve a better position by
working hard in the organization on the operations of the company (Demircioglu, 2018.).
This can motivate the employees of the Morrisons by making them work hard on the
operations of the company so that they are respected in the organization and provided
with the better appreciation and rewards. Esteem- The Morrisons can provide the employees with the motivation towards the
achievement of the goals and objectives of the company. The organization can provide
the employees with the respect by providing them and treating them with better and
effective ways of communication. This can create a mindset of the employees that they
are being respected by the organization and provided with the respect and motivation that
they deserve. This can motivate the employees to work more effectively on the operations
of the organization and making the Morrisons to achieve its goals and objectives.
 Self actualization- The Morrisons can provide the employees with the various types of
op[opportunities that can help the employees in growing and developing the various skills
that can provide them with better and improved employee efficiency. The employees can
be motivated by the supervisors after looking at the current skills and abilities of the
employee that can provide the employees with the effective and improved work
efficiency (Sousa, and Rocha, 2019).
Empowerment
The empowerment can provide the people with the ability and skills that can help them in
achieving the control on their own lives and situations. This can provide the person with the

ability to perform more effectively on their operations and are able to have control on their goals
and the strategies that can be made to achieve them (Empowerment theory, 2022).
The theory of empowerment can help the Morrisons in making the employees to be more
empowered on their operations and situations so that they perform better on their allotted
projects. The theory can provide the Morrisons with the ability and the strategies that the
company can implement to provide their employees with better and effective strategies of
motivation. This can motivate the employees to work more effectively on their goals and
objectives while working in the organization. This can help the organization by making the
employees to be motivated towards the goals and the aims of the company and will make them to
perform with more efficiency on their allotted projects (Kirsten, 2018). The employees of the
Morrisons should be provided with the authority to freely discuss their issues with healthy and
meaningful discussion by sharing the effective solutions to various problems. This skill of
empowerment will provide the right to discuss various work related and salary issues along with
providing solutions for work flexibility which will help in motivating the employees by
improving their working efficiency.
Conflict management : there are various areas where the conflict may arise between the
employees and other executives of the Morrisons company and can affect the smooth running of
the business to meet the set goals (Salvatori and et.al., 2021). According to Thomas Kilmann
Conflict Mode Instrument there are various styles and strategies to manage conflicts within the
workforce and other departments of the Morrisons company which are as follows:
Accommodating: by following this style the major issues within the Morrisons company faced
are the retention of highly skilled employees and the HR and other higher authorities should give
consideration to the issues of the employees who are the key elements of the company. The
executives and board of directors should accommodate within the environment by putting aside
their needs and rather focus on the needs and demands of the employees which help in retention
oh highly talented employees (Wang and Wu, 2020). This will help in developing dignity among
the employees towards their work and will help in maintaining peaceful environment within the
organisation.
Compromising: this style helps in finding an appropriate solution for a problem so that all the
departments within the Morrisons organisation are satisfied with the effective solution. The
company can make changes in the working hours by providing bonus salary to the employees

who are working during festive season this will help in motivating the employees and will also
meet the demands of the production department through efficient work by the employees.
Collaborating: with this style the a solution is provided by the company which meet with the
demands and needs of all the departments working for Morrisons company. The solution meet
with the expectations of all the stakeholders of the company so that the set goals of the
Morrisons company are achieved on time. Adopting the use of effective solutions will help in
overall structural development of the company along with competing with the competitors more
effectively.
Competing : with adopting this style the Morrisons company focuses on implementing its ideas
and pays less attention to the ideas and needs of other parties. By this style the employees within
the Morrisons company can become more confident in sharing their issues and problems in front
of the company's authority and take quick decisions regarding any conflict which helps in
solving long term conflicts of proper training programs on new technology and salary issues
faced by the employees (Li, Li and Tang, 2020). Various and viewpoints and issues of the
employees are considered by adopting this style of conflict management and helps in equal
treatment of all the employees within the organisation.
Avoiding: by adopting this style of conflict management the company do not pay any attention
to the conflicts of various employees and keeps on postponing the conflicts which may bring the
down the success rate of the company. The company avoids conflicts when it has no time to sit
think for a effective solution for the conflict and also sometimes there is no chance of winning in
dealing with the conflict so it is avoided.
Team effectiveness: this skill deals with the equal efforts made by the all the members of the
Morrisons company in developing new skills and setting new strategies for the further
development of the company (Yang, Huang and Wu, 2019). Setting new goals and completing
them effectively on time helps in proper management of the organization system along with
helping to compete with the competitors in the market. This team effectiveness bring
improvement in the skills of the employees who can work with full potential to meet the business
objectives.
Rubin, Plovnick, and Fry's GRPI model analysing team effectiveness : this model of team
effectiveness deals with various roles such as goals of the Morrisons company which are
providing fresh food to all the customers at fare and affordable prices which are fulfilled through

proper coordination between different departments of the organization. The roles of the
authorities in Morrisons are to meet the demand of the consumers on time by bringing effective
changes within the organization which are beneficial for everyone working in the company. With
the help effective decision-making in regulating various strategies and processes are helpful in
meeting the business objectives on time (Baird and Baard, 2021). Also, strong and coordinated
interpersonal relationship within the Morrisons helps in building strong communications within
the organization which helps in efficient running and functioning of the organization. The regular
flow of information within each department of the Morrisons company helps in achieving the set
goals on time (Willcocks, 2018). With proper support from each member of the Morrisons
company will help in bringing in use of the latest technology with highly skilled workforce to
operate them along with skill development of the employees. The team members can help in
bring the use and implementation of creative ideas according to the current market trends which
will help the company in increasing its marketing revenues.
CONCLUSION
From the above report it can be concluded the role of management and leadership skills with the
help of various models such as Deming cycle model which states the importance of leadership
skills. Use of various management and leadership skills helps in personal development and
supports the employees within the working organization. The use of various transferable skills
such as conflict management, motivation, empowerment provides a platform to the employees in
becoming confident to share heir problems and issues with the authorities and this helps them in
taking effective decisions for their problems.

REFERENCES
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motivation in Saudi Arabia, pp.19-59.
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Online
Empowerment theory. 2022. [Online] Available through:
<https://link.springer.com/chapter/10.1007/978-1-4615-4193-6_2>
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