Leadership Report: Developing Successful Business Teams at Tesco

This report analyzes the development of successful business teams, focusing on the context of Tesco, a British multinational grocery company. It explores the characteristics of successful teams, emphasizing clear objectives, commitment, open communication, consensus decision-making, and effective leadership. The report delves into the importance of team roles, utilizing Belbin's model to evaluate action-oriented, people-oriented, and thought-oriented roles. Furthermore, it examines the value of theoretical models like Tuckman's and Belbin's in building effective teams, discussing stages of team development and the importance of communication. The report also addresses strategies for motivating team members, encouraging open communication, and resolving conflicts, providing a comprehensive overview of team dynamics and management within an organizational setting.

Developing Successful Teams

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Characteristics of successful business teams........................................................................1
1.2 Importance of team roles in successful business teams........................................................3
1.3 Analyse the value of using theoretical models when building successful business teams. . .3
TASK 2............................................................................................................................................4
2.1 Stages of team development..................................................................................................4
2.2 Plan how to motivate team workers to achieve given objectives..........................................5
2.3 Encourage open communication between team members to support team development.....6
2.4 Ways of resolving conflict between team members.............................................................7
TASK 3............................................................................................................................................8
3.1 Monitor the performance of a team against given objectives...............................................8
3.2 Recommend how to improve performance against given objectives....................................9
CONCLUSION..............................................................................................................................10
.......................................................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Every organization focuses on developing teams for achieving its SMART goals and
objectives in the most effective manner. Teams are the important part of company in which
various individuals come together for getting better results. In this process, manager of company
lead their team to motivate them and provide better services for encouraging their motivation
which leads to improve the overall performance of team and organization as well (Ang and Van
Dyne, 2015). It is the main duty of organization to organize their workforce as a team in order to
improve overall productivity level of company. An effective team is made up by two or more
than two people who all work together for common goals. Present report is based on Tesco
which is a British multinational grocery company in the UK. They provide grocery products to
their customers in order to get their higher satisfaction. This report discussed about successful
business teams which helps in achieving given objectives. Importance of teams is also mentioned
in this project. Along with this, various stages of team development is also discussed here. At the
end, various ways of resolving conflicts between team members are discussed.
TASK 1
1.1 Characteristics of successful business teams
Successful business teams are one of the important aspects in organization which help in
achieving all goals and objectives in an effective manner. Effective teams directly contribute in
developing organization’s performance in market and also increase its profitability level. In this,
building a team an important task for company to improve their process and achieve all targets
within given time period which leads in providing better success to company in market. In this
context, Tesco focuses on developing a successful teams in which they easily meet their
organizational goals and objectives (Christensen and Raynor, 2013). For building a better team,
it is more important for an enterprise to understand dynamic team and its important features to
achieve better success in the market place. Effective teams directly contribute in organizational
success which increases the productivity level of company. For better understanding about
successful team in Tesco, there are some characteristics of business teams which are as follows: Clear team objectives: It is one of the best characteristics of successful teams to define
clear objectives and purpose so that all the team members easily perform their tasks
accordingly. For this, it is an important duty of a leader to communicate with team
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members about its goals and objectives. Once a team clearly understands about the vision
thus, they focus on its objectives and perform their best for ensuring company’s success
in the most effective manner (Ferraro and Briody, 2017). Commitment of team members: It is important for team members to give commitment
towards goals and objectives for the company which leads in improving the overall
performance of a unit in an effective manner. It also helps in decision making process
about all the activities. Commitment of team members help in achieving all the
organizational goals effectually. Open communication and collaborate environment: Open communication is one of the
important processes for achieving success within organization. In this, all the team
members share their ideas and opinions with each other which helps in improving the
effectiveness of team. Along with this, better coordination and effective communication
helps in improving the overall performance of team which leads in achievement of all
targets in an appropriate time period. Consensus decision making: Mutual understanding and respect is important for every
team member in which they also give importance of ideas of others in order to enhance
team productivity in most effective manner. With the help of this leader take better
decision regarding team activities which helps in motivating them and improve their
performance level. It also helps in motivating all the team members towards work.
 Effective leadership: Leaders are the main and important parts of team in which they
provide better direction to their employees by adopting effective methods and approaches
(Hawkins, 2017). It helps in managing all the team members in an effective way so that
they would easily achieve their targets. It is an important duty of leader to motivate their
team members for their work and performance.
All the characteristics are effective for successful team which helps in improving overall
productivity level in an appropriate way. It leads to achieve the organizational goals and
objectives effectually.
1.2 Importance of team roles in successful business teams
Business team include various people with different expertise and skills who comes
together for a common purpose. For evaluating the importance of team roles in successful
business teams, management define Belbin in which they observe behave of the team members
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towards the work and its performance so that they easily determine strength and weakness for
improving overall performance of the employees at workplace (Belbin's Team Roles, 2017). In
this three aspects are evaluated which is action oriented, people oriented and thorough oriented.
Action oriented roles: it is important which focus on improving overall performance of the team
and its members in effective manner. It also define new ideas convert into action in order to
meeting the deadline of the process. In this there are three roles are there:
 Shaper
 Implementer Completer Finisher
People oriented roles: It define all the ideas and peoples in together which helps in improving
the team members performance in effective manner. It also considered three roles such as:
 Coordinator
 Team worker Resource investigator
Through oriented roles: it helps in analysing the option and also provide technical experts which
helps in making better process for improving the performance level of team members. It also
consider three cerebral roles are as follows:
 Plant
 Monitor evaluator
 Specialists
All these helps in improving defining successful business team within the Tesco in order to
achieve all the targets in most effective manner.
1.3 Analyse the value of using theoretical models when building successful business teams
Concept of theoretical models helps in developing business teams in effective manner
which helps in achieving organizational goal and objectives in most effective manner (He and
Thatchenkery, 2011). It define two aspect such as task oriented and people oriented which leads
in completing all the task and work in most effective manner. In this process production and
employees are the main assets for the leader in which they perform their activities to maintain
better performance level within organization. In this process leadership grid is also effective
which helps in developing better strategies in order to develop business team within the company
which leads in ensuring the positive success of the team. Along with this management also play
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significant role in developing the team performance and also encourage morale of team mates to
achieve their target in systematic way. In this aspects theoretical model also helps in evaluating
as well as formation business team by using various stages to achieve positive success (Hiebeler,
Kelly and Ketteman, 2012). Last but not least, effective communication between all the team
members is also important which helps in achieving all the organizational goals and objectives in
appropriate way. In this context, there are two team models which helps in building successful
team within the organization are as follows:
Tuckman team model:
Build a successful team is one of the important task for the company in which they use
Tuckman model which leads in improving the overall performance of the business in effective
manner. This model is focus on develop a effective team which helps in completing all the task
in systematic way and get positive results. With the help of this Tesco easily get competitive
advantage from its rivals. In include various steps which make better performance within the
organization. All are as follows: Forming: It is effective step in which manager allocate all the task in team members in
which they spent their time in planning, and collecting the information. Storming: In this all the team members addressed their task as per their ideas. In this all
the team members make as well as break their relation with each others. Norming: In this all the team members are contribute as a team and trust with each other
at the time of performing their activities. Performing: In this all the team members are get motivated and perform for achieving
positive results. With the help of this they improve overall performance of the team in
most effective manner.
 Adjourning: In this phase team are disband because all the objectives and task will be
completed by all the members.
Belbin team building model:
It is one of the effective model which is used by the company to build a successful team
which helps in achieving organizational goals and objectives in most appropriate manner. This
model represent better team performance which directly contribute in overall success of the
company at market place. With the help of this company create more balance which assist in
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achieving its target in systematic way. In this context there are three team role which considered
in effective team are as follows:
Action oriented roles: This play significant role in making better balance in team which helps in
improving overall performance of the company. It include three elements which contribute in
building successful team are as follows: Shaper: It is related with the extrovert in which all the question are based on the
assumptions. Implementer: It define better self discipline among all the team members which helps in
perform the best and getting better results.
 Completer finisher: This phase define better attention on the smallest information and
also ensure that all the aspect are right
People oriented roles: It is also an important process which define all the roles of people and
ideas which bring together which leads in evaluating the better activities of the team. In this three
roles of people oriented are as follows: Coordinator: It is more important for the manager of the company to maintain the better
coordination among all the team members to perform effective work performance. Team worker: It also helps in providing better support to all the members in which they
easily perform their business activities.
 Resource investigator: It is also an effective which define as well as develop outsider
context which helps in maintain the better coordination among all the team members.
Thought oriented roles: It is one of the effective roles which helps in analysing better option to
improve the performance level of the team. It include three roles are as follows: Plant: It define innovative and effective solution which leads in building better team
coordination in appropriate manner. Monitor evaluator: With the help of this manager easily analysis the team decision and
implement it effectively.
 Specialist: It define better aspect which is provide by the particular expert to evaluate the
overall performance of the team.
Both models are play important role in building a successful team within the organization
which helps in achieving organizational goals and objectives in systematic manner.
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TASK 2
2.1 Stages of team development
Team development is one of the effective concept for Tesco which helps in achieving all
the organizational goals and objectives in effective manner. It this leader of team evaluate
various stages to develop a team in order to improve their performance level in appropriate way.
For this leader use Tuckman's team formation theory for developing an effective business team.
All these stages are as follows: Forming: It is one of the important step in which all the team members are assemble and
recognizing on the particular purpose and objectives. In this stage all the unit members
are staring to interacting with each others and also involving in planing process in order
to evaluate the needs that required in completing the task. In this it is important duty of a
leader to communicate with team members are clear roles and responsibilities to each
person. In this process leader communicate with their employees about all the roles and
responsibilities in order to develop better relationship among all the team members. Storming: It is second stage of team development process, in which all the team
members are start discussion about their activities and share ideas to each other to
completing the task (Hilton and Sohal, 2012). In this phase the relationship among all the
members get changed because all the peoples work in different style which may cause of
arising conflict among all the peoples so that it is important duty of leader to resolve all
the complex situation and maintain better environment within a team so that all the
members perform their duties in effective manner. Norming: In this stage of norming, team define better stability and also tries to resolve as
well as avoid conflict situation in effective way. In this people also start appreciate other
team members as per their strength and also focus on its goals so that they easily reach
their target in systematic way (Kahn, 2012). In this team may increase their experience by
performing their new task in which they tries to avoid conflicts in order to maintain the
better working environment in a team. Performing: In this stage, team define their position on success way because all the team
members are motivated and familiar with each other and also perform their task without
any supervision. It helps in improving overall performance level of the team members
that direct contribute in achieving better target in appropriate time period.
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 Adjourning: It is last stage of team development. In this leader disband the team when
project ends.
All these stages are more effective which helps in developing a successful team which
helps in achieving all the target by performing their activities. With the helps of these stages
leader easily motivate their team members towards the works so that they put their best efforts
for completing all the task and get positive results.
2.2 Plan how to motivate team workers to achieve given objectives
Motivation of team and its members is also play important role in developing overall
performance level which directly impact on overall success of the company at market place. It
helps in encouraging the peoples towards their working and goals which helps in improving
overall productivity of the employees within the organization. Motivation helps in influencing
the individuals behaviours which leads in performing their best at workplace. For this leader of
the team use two factor model of Herzberg which define two factors to motivate the employees
and team messengers to achieve all the target in appropriate manner.
Hygiene factors: It is also effective aspect which considers in two factors theory which helps in
motivating team members so that they put their positive efforts to getting better success. This
factors include salary, securities, positive working environment, fringe benefits and many more
which helps in encouraging morale of the employees and they perform their best (Liaw, 2011).
But on the other side, in absence of all these factors employees get dissatisfied in which team
members does not perform their job in effective manner so that it is important for the company
and its manager to fulfil all the factors to motivate their employees in effective way.
Motivational factors: It is also important for team members in which they get motivated because
they achieve recognizing, responsibilities, challenging job and may more which helps in
improving personal growth of the employees in which they perform their best and achieve
positive results (Manning and Sydow, 2011). In absence of all these factors team members are
dissatisfied with their job position so that it is important to motivate al the teammates in order to
achieve organizational goals and objectives.
2.3 Encourage open communication between team members to support team development
Open communication is one of the important aspect in business organization which helps
in building successful business team in effective way. Team is that concept in which two of more
persons comes together for the common purpose as well as goals. In this effective
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communication is also important factors which define the better discussion among all the
individuals regarding the task which perform in company in order to achieve better goals and
objectives in appropriate time period. With communication team does not able to share their
ideas and opinion to other which increase the chances of arising problems among them (Young,
2013). In Tesco context, team lost their strip in which members not perform their task well
because of misunderstanding. It was also evaluated that peoples avoiding the formal meeting
with senior management and also busy with another activities so that all the members get
frustrated which increase the problems within the team and company as well.
Along with this, for resolving issues leader also give more attention to open
communication in which all the team metes can motivates and participate in all the
organizational activities and share their ideas for getting better results. It is more effective for the
company and team performance which leads in making positive work environment at the
workplace. In this informal communication also play significant role in which people asking
about personal issues which helps in reducing the stress and frustration so that employees easily
perform their work and resolve their issues in effective way. Give feedback through
communicating with each other also effective which helps in taking all the decision about
organizational activities (Marcinkus Murphy, 2012). This process helps to the person to feel their
importance and also take part in open communication to make better process for achieving its
goals and objectives. Along with this regular updates about the problems and issues also helps in
encouraging all the team members to achieve all the targets in most effective manner.
2.4 Ways of resolving conflict between team members
Conflicts are the common aspect which arise in every organization while doing the work.
It define negative and positive impact on employees performance. When a person share their
ideas and point of views conflict take place in a team (Mitchelmore and Rowley, 2013). So that it
is more important for business team and leaders to focus on the way that helps in resoling the
conflict situation. In this context, there are some effective ways which helps in resolving the
disputes as well as conflicts among team members are as follows: Healthy discussion: It is important and core process to eliminating the conflicts among
all the team members in which peoples discussed about the issues and search best way to
resolving in effective manner.
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 Effective communication: One of the best way to resolve the conflict situation. With the
help of effective communication all the team members are find out the better solution as
well as alternatives by mutual understanding which help in improving their performance
level and reducing the chances of arising conflict situation.
 Brainstorming: It is also important method to evaluate the strength and weakness of
individuals which create effective process to resolve all the negative aspect within the
team and improve their productivity level.
Along with this, negotiation strategy is also important and effective approach which helps
in resoling the conflict situation at workplace. In this all the team members communicate with
each other regarding the conflict situation and find better solution to resole it effectively. It also
define the appropriate way in which employees feels their importance towards the company and
also perform their best in order to get best results (Papastathopoulou and Hultink, 2012). If all
the team members are satisfied with the conflict situation they overcomes from disputes
effectively and on the other side if they are not satisfied than it directly impact on overall
performance of the team in negative manner.
TASK 3
3.1 Monitor the performance of a team against given objectives
Monitoring performance of a team is one of the important task for Tesco in which the
determine current and future demand of all the team members which helps in improving their
performance level in effective manner. It helps in defining the better success of business team
within the organizational activities (Parker, 2011). Mainly effective performance of team is
evaluate by the leader on the basis of organizational goals and objectives. It is more important
for the team to evaluate as well as identify the goals in which they perform their task so that they
easily achieve its target and improve their productivity level in effective manner. There are some
effective elements which helps in monitoring the performance of a team are as follows: Clear expectation on performance: In this process leader ensure that all the team
members are aware with the aim and purpose of their participation which helps in
evaluating the company expectation. For this Tesco provide better support by providing
available resources, time, money and human resource to complete all the task in effective
manner. It helps in effectively monitoring the overall performance level of the team.
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