Developing Individuals, Teams, and Organizations in Amazon Context

This report examines the strategies employed by Amazon to develop its individuals, teams, and the organization as a whole, focusing on the role of the HR department in fostering knowledge, skills, and appropriate behaviors. It includes an analysis of an employee's skills audit and a professional development plan, differentiating between organizational and individual learning, training, and development approaches. Furthermore, the report assesses the needs for learning and professional development to drive sustainable business performance, and demonstrates how HR practices contribute to employee engagement and competitive advantage within Amazon. It also evaluates different approaches to performance management and their impact on creating a high-performance culture and employee commitment.

DEVELOPING INDIVIDUALS,
TEAMS, AND
ORGANIZATIONS

Table of Contents
INTRODUCTION.....................................................................................................................................3
L01.........................................................................................................................................................4
A- DETERMINATION OF THE APPROPRIATE KNOWLEDGE, BEHAVIOUR, AND SKILLS REQUIRED BY
THE INDIVIDUALS OF THE HR DEPARTMENT OF AMAZON................................................................4
B- ANALYSIS OF THE COMPLETE PERSONAL AUDIT SKILLS OF EMPLOYEE: JANE CAMBRIDGE..........7
C- PROFESSIONAL DEVELOPMENT PLAN...........................................................................................8
L02.........................................................................................................................................................9
D- ANALYSES DIFFERENCE BETWEEN ORGANIZATIONAL AND INDIVIDUAL LEARNING, TRAINING
AND DEVELOPMENT..........................................................................................................................9
E- ANALYSES THE NEEDS FOR LEARNING AND PROFESSI0NAL DEVELOPMENT TO DRIVE
SUSTAINABLE BUSINESS PERFORMANCE.........................................................................................12
SECESSION 2........................................................................................................................................15
DEMONSTRATING THE CONTRIBUTION OF THE HPW IN THE EMPLOYEE ENGAGEMENT AND
COMPETITIVE ADVANTAGE WITH A SPECIFIC ORGANIZATIONAL SITUATION.................................15
EVALUATE DIFFERENT APPROACHES TO PERFORMANCE MANAGEMENT AND USING SPECIFIC
EXAMPLES SHOWING HOW THEY SUPPORT HIGH-PERFORMANCE CULTURE AND COMMITMENT 17
CONCLUSION.......................................................................................................................................20
REFERENCES........................................................................................................................................21

INTRODUCTION
For running the business smoothly, the role of the individuals is very important for the
enhancement of the business. There are several skills and approaches which are required to
develop in the individuals for achieving the goal of the businesses. As the individuals form a
team and an efficient time leads the organization to the great extent. This report discusses
the relevance of appropriate knowledge, skills, and behaviours in the departments. It
analyzes the personal skills of the employee. Basically, this report helps in recognizing the
role of the human resource manager in the development of the organization. It also shows
the difference between learning approaches and professional development for sustaining
the growth of the business. This report also contains the essay where the approaches of
management have been discussed which shows the employee engagement and competitive
advantage for the organization. All these measures are being discussed within the context of
Amazon.

L01
A- DETERMINATION OF THE APPROPRIATE KNOWLEDGE,
BEHAVIOUR, AND SKILLS REQUIRED BY THE INDIVIDUALS OF
THE HR DEPARTMENT OF AMAZON
The growth of the Amazon is totally depending upon the performance of the human
resource department. The main objective of the HR department is to achieving the
organizational goal (Hollenbeck, et al. 2018). For achieving the goal of the organization the
human resource department develops the factors as knowledge, skills, and behaviour in an
individual which helps the person in performing the task in a better way. These factors are
discussed as follows:
SKILLS:
The HR department helps in developing the skills of individuals by providing adequate
training sessions and practical knowledge. The skills which are required for the growth of
the organization are managerial skills, technical skills, communication skills, interpersonal
skills and negotiation skills etc.
KNOWLEDGE:
The task which needs to perform by the individuals can be understood by the sufficient
knowledge. The knowledge about the responsibilities of an individual and about the
activities can be obtained by some theories and approaches. The theories help in developing
the knowledge about several norms, practices of the company.
Behaviour:
The behaviour consists of the act of the individual while performing the task or while
coordinating with each other (Ford, 2014). The behaviour aspects include models, theories,
analyzing approaches in the individual.
There are various roles and responsibilities of the human resource department which are as
follows:

 The department is responsible for performing a procedure of recruitment through
recruiting, screening, analyzing, selecting, shortlisting the best candidate as per the
requirement of the company.
 They conduct the proper training sessions for the employees after recruiting them in
Amazon the employees get a compulsorily training for enhancing their capabilities
towards the goal of the business.
 The HR department needs to implement the policies and guidelines in Amazon that
creates the norms of the company which is followed by the employees at their
workplace.
 The role of the HR is to develop the measures of equality among the individuals and
give them several safety and rewards through which they can contribute towards the
growth of the business.
 They need to maintain the labour laws and employee's act for the betterment of
their performance and maintaining the image of the company (Sessa, 2015).
 The HR solves all the obstacles which are faced by the employees for performing the
task effectively.
SKILLS, KNOWLEDGE AND BEHAVIOUR DETERMINATION (KSB)
Table 1: KSB Determination
HR OFFICER ROLES KSB COMMENTS
The HR Officer needs to
coordinate with all the
departments of the
organization because they
fulfil the requirements of
other departments
S+K Knowledge of system and
skills for recruiting the
suitable candidates in the
departments is required
The effective recruitment
procedure is needed to be
conducted by the HR
department
S+K Adequate skills and
knowledge required

Preserve the handbook and
records of employees
S Skills are necessary
Analyze training needs and
provide appropriate training
S Skills are mandatorily
required
Creating policies and
strategies related to the
performance of the
employees and their issues
are being examined by the
HR officers
S+K Knowledge with skills of the
system is required
Developing equality in the
business
B Behavioural factors are
compulsorily considered

B- ANALYSIS OF THE COMPLETE PERSONAL AUDIT SKILLS OF
EMPLOYEE: JANE CAMBRIDGE
Personal skill audit helps in examining the strengths and weaknesses of Jane Cambridge. It
can also an emphasis on that area which is required to be improved. The knowledge, skills,
and behaviour can also be analyzed through personal audit skills (Neil, et al. 2015). The
auditing skills include the procedure which can improve the personal and professional skills
of Jane Cambridge. The skills include:
 Describing the goals and objectives
 Analyses of the risk factors
 Follow the research process for enhancing the weaknesses
 Develop the measures for achieving the objectives
 Collect the reviews and feedbacks for improving the audit
The personal skill audit is useful in analyzing the training needs of Jane Cambridge and these
are as follows:
Information Technology: The development of the skills as information technology is
possible through providing training and it includes the use of excel, HR Software, database
etc. Jane faces problems in the technical field whereas she has a proper knowledge of
Microsoft office and power point (Purohit, 2015).
Communication Skills: Jane need to improve in the area of communication skills which
consist of training sessions, contracts drafting, session for employees etc. Training needs to
be given for improving her communication skills for the betterment of the performance.
Problem- solving skills: Jane required a training session on handling the complicated issues
and need to improve her verbal skills for implementing the information related to
performance appropriately.
Supervisory Management: Jane has learning skills but it is required to add some managerial
skills which can help her in analyzing the roles and responsibilities for obtaining the goal of
the organization.

C- PROFESSIONAL DEVELOPMENT PLAN
HR professional required to have some interpersonal and communication skills which can be
developed by the professional development plan. The plan consist:
Table 2: Professional Development Plan
DEVELOPMENT
REQUIREMENTS
TYPES OF
DEVELOPMENT
TIME PERIOD EXECUTED
THROUGH
COMMUNICATION
SKILLS
Training periods
delivery
Involves training 3 months Manager
contracts drafting Involves training 1-2 months Manager
Interviewing skills Workshop required 2 months Staff
INFORMATION
TECHNOLOGY
Use of Database Involves training 2 months Manager
Using HR software Involves training 1 months Manager
PROBLEM-SOLVING
ABILITIES
Handing difficult data
systems
Workshop required
with training
2-3 months Manager
Effective use of
verbal skills
The workshop
involves training
1-2 months Manager

L02
Introduction
There are several factors which are helpful in analyzing and implementing the process of
training and development. These factors can be helpful in sustaining the business for long-
run. The factors such as learning, training and developing are explained in this report.
D- ANALYSES DIFFERENCE BETWEEN ORGANIZATIONAL AND
INDIVIDUAL LEARNING, TRAINING AND DEVELOPMENT
Learning process
The various approaches and visions can be obtained by the employees of Amazon through
continual learning cycle. The behaviour of an individual gets influenced by the knowledge of
different sector within the organization (Dixon, 2017). The tools and approaches of the
organization can be helpful in developing the learning process in employees but while
developing the knowledge through the learning process can also cause the migration among
employees.
Training process
It is a process in which some activities are performed for the enhancement of the behaviour,
attitude and the skills of the individuals that are generally given to the employees of
Amazon (Mabogunje, 2015). The employees are being prepared for the different job roles
and their performance of the current tasks is also enhanced by training.
Development process
Under this, the skills and work performance of the employees of Amazon are being
developed on a continues basis. The flexible work environment is provided to them with
proper job responsibilities. The company does not focus on job and capabilities but more
emphasis on the career development of employees.
The concept of training and development are totally different as the intention of training is
to improve the skills and knowledge of the individual but the concept of development is
focused on individual and organizational growth for achieving the competitive edge

(Goetsch, et al. 2014). The training is the short term process whereas the development is
the continuous learning process for a long term.
Table 3: Differences between organizational and individual learning
ORGANIZATIONAL LEARNING INDIVIDUAL LEARNING
Organizational learning is based on cooperative
learning and needs mutual efforts of all the
members of a team
Based on the individual learning and requires
self- motivation and commitment towards their
work
The aim of this learning is to achieve the
objective mutually and it requires obedience and
seriousness among individuals
The aim of this learning is to accomplish the goal
of the individuals and fulfilling their own desires
Organizational learning can possible with the
help of professionals who can guide towards the
objective of the organizational
There is no requirement of professionals in this
field as self-analysis can be helpful in the case of
individual learning
The learning is performed mutually with fewer
efforts as every individual follows the same
learning approaches
Every individual has different behaviour from
each other thus, it requires more efforts on each
individual
The Amazon choose their employees appropriately and provide them adequate training
which helps them in increasing their skills and analyzing the problems while performing the
various business activity. The employees with this skills are becoming the leaders and
managers of the company. They achieve the objective of the business through the
development of their skills.
The various styles which are included in the concept of individual learning are as follows:
Kinesthetic learner- This kind of individual is tactics learner as they can learn through
actions, doing things practically, depends on skills and number of repetition as the learning
of individual increase with the repetitions (Truong, 2016).

Auditory learning- They are the opposite of visual learners as they get the information
through sounds, discussion, recorded sessions. Their skills can be enhanced through verbal
reports, presentations, and conversations.
Visual Learner- Visual learners are based on a visionary concept where they can enhance
their knowledge and skills through graphs, charts, figures or maps. They can perform well in
written tasks.
The several learning styles for organizational learning include the following:
Personal Mastery- For achieving the goal of the company, it is required to connect the
objective of individuals with the goal of the organization.
Shared Vision- The vision can be shared among organization and individuals as if they work
for a common objective it can be benefited to both organization as well as individuals.
Team Learning- Amazon use this Learning approach as the objective of every group is assign
and they work collaboratively in a team for achieving the vision of the company.
Mental Models- The leaders create the responsiveness among individuals towards the
organization to perform their functions appropriately (Beech, et al 2017).
System Thinking- It is the complete approach which consists of the overall learning about
the systems at large scale towards the vision of Amazon.

E- ANALYSES THE NEEDS FOR LEARNING AND PROFESSI0NAL
DEVELOPMENT TO DRIVE SUSTAINABLE BUSINESS
PERFORMANCE
The concept of continues learning and development is followed by Amazon for retention of
employees where the learning approaches are formed at the workplace of the organization.
The knowledge of the latest technologies and skills are provided to the employees for
sustaining them in the dynamic environment (Kennedy, 2016). The constant learning
process is being executed by the HR of Amazon for the development of the performance of
their employees. The development process involves seminars, exhibitions, learning sessions,
training, and presentations etc. which increase the skills of individuals. Amazon gives value
to the skills of individual employees which leads to a succession of the business to a great
extent.
THEORIES OF CONTINUOUS PROFESSIONAL DEVELOPMENT
Honey and Mumford learning style
Figure 1: Honey and Mumford's learning style
[Source: Paul, 2014]