Morrisons: Developing Individuals, Teams, and Organizations - Analysis

This report analyzes the development of individuals, teams, and organizations, focusing on the case of Morrisons. It begins by exploring the knowledge, skills, and behaviors required in Human Resource Management (HRM), including the importance of effective hiring and understanding company policies. The report then delves into skills audits for employees, evaluating proficiencies in areas like Microsoft Office, communication, and problem-solving. It covers the importance of continuous learning and professional development, including training programs and communication skills. The report also examines the contributions of high-performing employees and approaches to performance management within Morrisons. Finally, the report provides a skills audit for an employee, analyzing communication skills and other key competencies.

Developing individual, Teams
and Organisations

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
a) Requirement of knowledge, skills and behaviours in the department by Human resource
management............................................................................................................................1
b) Analyse and the skills audit for the employee..................................................................3
c) Plan for professional development ....................................................................................6
Task 2...............................................................................................................................................7
d) Difference between organisational and individual learning...............................................7
e) Requirement of continuous learning and professional development.................................9
TASK 3..........................................................................................................................................10
i) Contribution of high performance of the employees and benefits within Morrisons
organisation .........................................................................................................................10
ii) Approaches to performance management and support culture of high performance and
commitment..........................................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Developing individual, team and companies is a process of specific activities which
require in the person, team and company. In order to developing individual or team, there are
different types of activities which can help at workplace. This present report based on Morrisons
organisation which was registered in 1899. It is the fourth biggest chain of supermarket business
in the UK. This report will focus on the knowledge, skills and behaviours which required by
human resource management. Along with this report cover the points of professional plan for
individual learning and organisation learning.
TASK 1
a) Requirement of knowledge, skills and behaviours in the department by Human resource
management
Human resource management department is the backbone of the company. Through
HRM, they hire the people who has knowledge, skills and good behaviours. Human resource
professionals are most important in the organisations. Human resource, require lot of knowledge,
skills and behaviour so they can able to accomplish their task and hire the best employees for the
organisation. Good hiring is based on the team who recruit the people, and they observe that
people in professional way (Bolman, and Deal, 2017). Further, they select the people as
company's employees. In the human resource should be knowledge of entire policies, skills of
communications, interaction, professional skills and managing team skills and good or soft
behaviour which required by Morrisons organisation. The knowledge, skills and behaviour
should be in Human resource as below mentioned :
Knowledge - In HRM, there is a requirements of understanding of concepts and different type of
skills in order to accomplish the task. They should have the knowledge of how to recruit the
staff, how to arrange interviews and how to select them. Other than that, they should be able in
working closely with various department and increasing in a consultancy role. Consultancy help
HRM to hire people for the company, so they should have knowledge of how to increase
consultancy role in the organisation (Katzenbach, and Smith, 2015). They should have
knowledge of company's policies and should be able to understand, effective changes and
implement in policies and procedures. Morrisons company has the culture of promoting equality
and diversity, so they should have knowledge for the same. HRP should have knowledge of

Personnel and human resource, administration and management, English language, personal and
customers services, company low and government, psychology, counselling, Public safety and
security, economic and accounting, computers and electronics etc. These entire knowledge
should have in a person for the Human resource profession, because through these knowledge,
person can hire a best employee for the company and accomplish their all task in professional
way at their workplace (Woodcock, 2017)
2

Skills and behaviour of trainners-
In order to provide effective training and development to the employees is an important
part to manage the performance of business enterprise. With the help of this the firm is able to
achieve the better outcomes. Thus, it can be said that the training is helpful in order to obtain bets
outcome. In this manner the trainer need to have these skills at the tie of providing training to
their employees.
A deep knowledge of business- The trainer should have detailed knowledge about the operation
of the firm so that they are able to provide good training skill to the individual so that they are
able to carry out the operation of firm effectively.
Ability to measure and assess staff training needs- The good manager can easily understand
the problem in relation to faltering productivity and this all happened due to lack of focus,
confusion situation, technological challenges etc. with the help of providing effective training
opportunities they are able to develop the things in the effective manner. With the help of
effective measurement of the training needs they should take initiative with the help of which
they can develop potential of staff. `
Strong communication- communication plays it role as the essence of management. With the
help of this there can be solution to understanding the problems, conveying good ideas so that
activities can be carried out effectively. With the help of better communication between the staff
and managers they are able to break complex situation.
Passion for continuous learning- In this it can be stated that the learning is the continuous
process. They need to listen to their staff so that effective training can be provide to them. With
the help of this kind of activities they are able to deal with the function of the enterprise.
3

Skills - In a human resource profession, should have lot of skills, which help them in recruiting
and at work place in the organisation. There are different types of skills, which should be in
human resource profession at their workplace. These skills are as active listing, speaking, social
perceptiveness, management of personnel resources, coordination, critical thinking, reading
comprehension, negotiation, which should be in the human resource profession. Through these
all skills, they will be able to accomplish their task at their workplace in profession way. Other
than that, they should have skills of judgement, system investigation, time management, decision
making, system rating, communication, monitoring, complex trouble resolution, active learning,
written material, instructing, service placement, acquisition planning, mathematics, management
of financial resources and operational analysis. Through entire skills, they will be able to provide
their best to the organisation and company get the best human resource profession in their human
resource management. These knowledge and skills are the key of quality recruitment and
company's best culture (Aarons, and Sklar, 2014).
Various skills of HR trainee
 Interpersonal skills: There are several skills that are included in the interpersonal skills
such as communication, relationship etc. Communication is very important skills for the
human resources, this helps to build confident among the employees.
 Team work: This is very important skills for the employees as human resource need to
be leader for the workers. This is because they have to handle all the activities of
employees.
Behaviour - Human resource profession is based on their behavioural factors, because a person's
behaviour show their nature of quality. So this profession should have good behaviour, being
honest and ethical, integrity, stress tolerance, leadership, initiative and dependability obligations.
Further, the behaviours require in the person are they should have self control, cooperation,
concern to others, adaptability or flexibility, analytical thinking, attention to details, social
oriented, independence (Eime, and Payne,2013.). Their behaviour should be in integrity,
innovative and continuous learning. This profession needs establishing and managing personally
ambitious accomplishment targets and effective attempt toward mastering works. This job needs
creativeness and secondary thinking to create new content for answerers to activity related
trouble. So they should have these all skills, knowledge and behaviour for the recruiting perople
4

and through that a person will be able to do their task in professional way and also able to hire
best employees for the organisation (Cummings, and Worley, 2014).
Behaviour of a HR trainee
 Manage performance in proper meaner: There are several responsibilities and
authorities need to be fulfilled by the employees, on the basis of their work, their
performance have been evaluates.
 Leadership: Human resource manager should be good leader for the employees so that
they can influence their team in the right direction.
 Accountability: Human resource officer must be accountable and responsible for his
activities. This will help him in effective growth and development
In the organisation, there are different responsibilities for the human resource profession.
company require that they will be able to complete their responsibilities at their workplace. So
company want these entire knowledge, skills and behaviour in human resource profession for the
good culture (National Research Council, 2015.).
b) Analyse and the skills audit for the employee
Information
Technology
Very good Good Adequate Little or no
experience
Utilization of
Microsoft office
word
✓
Utilization of
excel spreadsheet
✓
Use a database ✓
Use specialist HR
software
✓
5

Usage of the
internet
✓
Usage of an e-
mail
✓
Utilization of
power point
✓
Communications
skills
Very good Good Adequate Little or no
experience
Drafting contracts
of employment
✓
Taking notes of
disciplinary
hearings
✓
Write reports ✓
Produce material
to support
presentation
✓
Delivering a
training sessions
✓
Resolving
disputes /
complaints
✓
Interviewing ✓
Advising on HR
issues
✓
6

Very good Good Adequate Little or no
experience
Problem solving skills
Make good usage
of communicative
reasoning skills,
able to manage
complex data and
make exclusive
utilization of
information
✓
Explore more
than one solution
in order to solve a
problem
✓
Consider the
ideas of other to
help solve
problems
✓
Supervisory Management
How much experience
have you had in your
placements ?
1 Month 1-4 Months 4 Months
How many people
have you arranged at
None 1-6 Above 6
7

any one time ?
Audit of skills -
It is the procedure that can be utilized to determine the ability gaps in the company. The
benefit is the training requirement investigation that identifies where training required. From the
above report we found that employees are good in Microsoft office word, adequate in excel
spreadsheet, very good in database, no experience in specialist HR software, very good in
internet, good in e-mail and no experience in power point. Other than that, employees Adequate
in drafting contacts of employment, good in taking notes of disciplinary hearings, very good in
write reports, no experience in produce material to support presentation and Adequate in
Delivering a training (Zohar, and Polachek, 2014).
Audit of skills - Analysis of Communication skills: After analysing the communication skills of Jane
Cambridge, it has been founded that she is very effective and efficient in writing the
different reports and have good skills to produce information for presentation. Other than
that it have been founded that she is very good in the writing the notes of different human
resources aspects.
 Analysis of problem solving skills: After evaluating the problem-solving skills of Jane
Cambridge it was identified that she can find different alternatives in order to solve
different problems of human resource. Other than that it have been founded that she have
good skills to find the pros and cons of every alternative and select the best one to solve
the problem.
Training need -
Training need is based on audit report and weakness of employees. When organisation
found that in which work, employees are working not good, then they arrange training for that
employees. In the above report company found that employee's weakness and strength. So
employees are weak in excel spreadsheet, specialist HR software and power point. So they need
the training for finish their weakness (Pedler, and Boydell, 2013). Other than that, employees
8

need training in drafting employment contracts, support presentation for the produce material,
training delivering , Investigate more than one resolution in order to resolve the issues and
Consider the opinion of other to help resolve issues (Breaugh, 2017).
c) Plan for professional development
The professional development strategy is a goal, that required skills and ability
development, and purpose an employees will require to complete in order to help nonstop
improvement and professional development.
Sr. No. Learning
objectives
Target
proficiency
of target
1 = Weak
5 = Strong
Opportunit
ies availed
for
developmen
t
Success
criteria
Time span
( Week )
1 Commutatio
n skills
In the skill
of
communicat
ion, I can
communicat
e in
professional
way and for
this skill I
will give 4
marks to
me.
I can learn
the more
communicat
ion skills
through
interact with
my
superiors
and
managers.
Through
this skill, I
can achieve
the goal of
the
company
and I also
will be able
to grow in
my personal
life
3 week
2 Team
management
skills
I am good in
this skill,
but some
time I can
When I
handled 15
people of
team, then I
When I will
be able in
this skill,
then I will
5 week
9

not handle
the big team
which can
be above 15
people team.
So I will
give 3
marks for
this skill.
will be able
to handle for
the same
and I will
also learn
from the
team
management
books and
videos.
be
successful
person in
my life and
it help me to
reach on
top.
3 Time
management
skills
This skill is
very good in
me, because
I can
accomplish
entire work
on time at
workplace.
So I will
give 5
marks for
time
management
skill.
This skill is
most
important in
any
organisation
and I want
to learn
more in it
through
handle more
task in a
day. Other
than that, I
want to be
multitasking
person in
my life.
Through
this skill, I
can handle
the team
with time
management
and able to
accomplish
the entire
task on
time.
2 week
10