CECOS College: Developing Individuals, Teams, and Organizations Report

This report delves into the critical aspects of developing individuals, teams, and organizations within a business context, using Tesco as a case study. Task 1 focuses on the essential skills required by HR professionals, including cooperative behavior, knowledge of HR models, employee relations, legal awareness, decisive thinking, resourcefulness, professionalism, motivation, and confidence. It also includes a personal SWOT analysis, identifying strengths like motivation and weaknesses such as communication skills, and a detailed personal development plan to address these weaknesses through coaching, reading, and time management strategies. Task 2 explores the importance of Continuing Professional Development (CPD) and High-Performance Working (HPW) within Tesco, highlighting their roles in enhancing employee engagement, motivation, and gaining a competitive advantage. The report examines how CPD and HPW contribute to employee commitment, productivity, and the company's overall success, including recommendations for improvement.

Developing individuals
Team and organizations

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Skills Required by an HR Professional within a business...........................................................3
Personal SWOT Analysis and Personal Development Plan........................................................4
Reflection.....................................................................................................................................6
TASK 2............................................................................................................................................7
INTRODUCTION...........................................................................................................................7
Company Background.................................................................................................................7
Importance of CPD......................................................................................................................8
HPW contributes to employee engagement and motivation........................................................9
The way it improves employees engagement, commitment and in gaining competitive
advantage...................................................................................................................................11
To improve Competitive position of Tesco...............................................................................12
Different approaches to HPW evaluates in context of company...............................................12
Recommendations for improvements........................................................................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
Human resource management is the strategic process through which the human resources
of a business are managed by its administration. People undertaking human resource
management responsibilities of a business need to be in possession of varied set of skills and
knowledge in order to perform basic functions of a general human resource management are the
recruitment and selection of employees, creation of rewards and incentives to increase employee
performance and efficiency, job restructuring and planning and addressing all employee
grievances and issues (Bratton and Gold, 2017). In this report we evaluate HR functions on the
business TESCO, a British multinational retail store located in London UK. Since it began
operations 101 years ago in 1919, it has expanded its operations and market share internationally
and has become the world's 3rd largest retailer on the basis of gross revenues.
TASK 1
Skills Required by an HR Professional within a business
In order to carry out their job duties and tasks in an effectively and efficient manner
within a business organisation such as TESCO, HR professionals need to possess a varied skill
set and knowledge. Some skills and attribute which are necessary for HR professionals at
TESCO are:
Cooperative: A HR professional needs to be able to work in a functioning way with all kinds of
people both within and outside of the business.
Knowledge: A HR professional is required to possess all relevant knowledge about the different
HR models and disciplines and how these can be implemented in an organisation's framework to
increase its performance and productivity.
Employee Relations: A HR professional is required to be able to ensure a good, productive and
healthy relationship between a business organization and its employees (DeCenzo, Robbins and
Verhulst, 2016).
Legal Laws: A HR professional is required to be aware of all the legal laws and regulations the
business has to adhere to in order to make sure no illegal practices take place in the working
environment.
Decisive Thinker: A HR professional is required to analyse and process given information
quickly in order to make decisively quick and efficient decisions.

Resourceful: The HR professional needs to be resourceful in his HR approaches in order to
better service the management and employees.
Professional: The HR personnel needs to be thoroughly professional in his work, demeanour and
approach.
Motivated: The HR professional needs to have an innate drive and motivation to succeed in
fulfilling his roles and responsibilities.
Confident: The HR professional needs to be confident in his abilities to change an organisation's
work culture even when he is met with internal resistance from co-workers (Marchington and
et.al., 2016).
Personal SWOT Analysis and Personal Development Plan
Strengths: One of my greatest strengths is the
internal drive and motivation I possess to
succeed in my career.
Another personal strength of mine is my ability
to manage other people in order to increase
their performance and productivity.
My knowledge and experience of basic HR
functions such as recruitment and selection,
performance appraisals also adds to my
strengths.
Weaknesses: One of my biggest weaknesses is
my inefficiency in communicating eloquently
with others.
Another weakness of mine is my lack of
technical knowledge in relation to HR
functions of job planning and restructuring.
Although I am deadline conscious, working
under pressure under limited deadlines
showcases my weakness in time management
discipline.
Opportunities: I am sure that my ability to
manage other people will help me a lot in
becoming a successful HR professional and
handle job responsibilities effectively (Mauro,
2017).
My meticulous and data centred nature will
help me a lot while performing employee's
performance appraisals, which is also a major
function of HR professional.
Threats: My inability to manage timing
restrictions such as deadlines when performing
under pressure can become an issue.
My inefficiency in being able to communicate
effectively in English due to it being my
second language spoken, to my co-workers and
subordinates also can become an issue while
performing HR responsibilities.

From my personal SWOT analysis, it can be concluded that the major issues on which I
need to improve upon are my communication skills in English, in addition to my time
management skills. In order for me to improve in these areas and to become able to perform the
roles and responsibilities of a HR professional diligently, I have created a personal development
plan which will help me address these concerns in a clear, concise and timely manner in order to
improve my performance and efficiency as a human resource professional at TESCO.
Development
Objectives
Recommended to Improve
Activities
Required
Resources
Time Duration
Effective
Communication
I can undertake extra coaching
classes in English to improve
my vocabulary.
I can read English books in an
effort to improve my familiarity
with English.
I can start speaking in English
amongst friends in order to
practise my vocal skills and
competency (Grit, 2019).
Improving my communication
skills will help in increasing my
productivity and efficiency.
Coaching or
Training classes.
English books and
novels.
Dictionary and
thesaurus.
1 to 2 Months.
Time
management
under pressure
I can practise working under
pressure so as to not get
flustered in such situations and
mismanage my timing
restrictions.
Create dedicated schedules to
track the amount of time left in
order to efficiently manage time.
Improving my time management
Creating
dedicated
schedules, time
management
sheets, Clock
1 Month

skills will help me reduce the
piling up of workload and will
also result in increasing my
productivity and efficiency.
Technical
Knowledge
I can study up on the different
ways in which HR professionals
perform the task of job planning
and restructuring.
I can research upon the type of
organisational working structure
currently in place at TESCO in
order to gain a better
understanding of how to perform
job planning and restructuring
there (Rimmer, 2018).
Improving my technical
knowledge of HR functions
makes me better HR
professional all together.
Coaching classes,
study materials,
online assistance,
gaining help of
superior HR
personnels.
1-2 Months
This personal development plan recognises specific steps that can be followed in order to
improve upon perceived weaknesses and threats, which in turn can help the individual better
perform his duties as a human resource professional at TESCO, while increasing their
operational productivity, performance and efficiency.
Reflection
Upon performing this task, I came to realize about the various distinct skills and talents a
person hoping to become a human resource professional needs to possess or acquire in order to
become successful in human resource management at TESCO. Upon conducting a personal
SWOT analysis of myself, I was able to recognize and identify my perceived strengths and
weaknesses and how these would present myself with various opportunities and threats as well,
while operating as a human resource professional at TESCO. Through my personal SWOT
analysis I came to realise that in order to perform well as a human resource professional at

TESCO, I need to improve upon my communication and time management skills, while learning
about technical aspects of human resource job functions such as job planning and restructuring.
To perform these tasks efficiently I created a dedicated personal development plan which
specifies all the areas in which I need to develop my understanding. The personal development
plan identifies my development objectives and also includes multiple detailed steps, which if
followed can help me improve my weaknesses and improve my performance as a human
resource professional at TESCO. The personal development plan also specifies any additional
resources that I might require while following the procedures in order to improve my weaknesses
as well as the average duration of time, following these steps in the personal development plan
would likely take me.
TASK 2
INTRODUCTION
There is a need of motivation and clarity in the employees so that the organization can
function better and the company will be able to get a competitive advantage. The human resource
in the organization must make sure that they are being able to meet with the demands of the
employees as well so that the productivity of the company can increase. The further report is
going to have an organizational background, continuing professional development and high
performance working in the organization. It is very important for company to have a well
maintained performance level so that the company can get a high profitability.
Company Background
Tesco started as a market stall by jack Cohen in 1919 but the company's name first
appeared in 1924. The headquarters of the company is in England and is having 6,800 stores in
the UK and is covering a lot of other countries as well which is very beneficial for the
organization. There are 450,000 employees working in the company and there are subsidiaries
like Tesco stores Ltd, Tesco Bank, Tesco Mobile, Tesco Family Dining Ltd, etc.
Continuing professional development
There is a requirement of tracking and recording the knowledge, skills and experience in
an organization so that it can be used for the future which is going to be very helpful for the
organization to make the future decisions accordingly. There is a continuous growth of the
employees of the company which must be recorded so that there is a better functioning of the
company and there will be continuous growth in market. It is very important that the employees

and members of Tesco have this continuous learning ability so that they can have a better
functioning for themselves which will make the company have a better performance for
themselves (BELLIS and VERGANTI, 2019). Experience in market can make the company have
a strong future decision for themselves and they will also have better idea about the path and
theories which need to be used so that the company can function faster. Training has to be
provided to those who are not being able to match up to the standards of the company so that the
company can reach their objectives and goals which is the mission of the company for a long run
in market.
Importance of CPD
The productivity of the employees can be increased because there is a check on all the
employees of the company which is a very important factor for the company to have so that there
is a growth. There is a healthy learning environment which is provided to the employees and the
organization will be able to help each other to grow and the company will be able to have a
better functioning for themselves which is good for a long growth (Megheirkouni, 2016). There
will be a well maintained culture in Tesco because of the continuing professional development.
There are a lot of changes which are taking place in the organization and adapting to all of them
effectively is very important and that is only possible when the workforce motivated enough to
take the changes in the company. Tesco has to make sure that there is a growth of the company
so that the company can effectively function.
Organization will be able to maintain loyal employees in the organization which is a very
important factor for them so that they can have a balance. This is going to help Tesco have a
strong customer base and competitive advantage which is going to be very good for the company
so that they can have a long run in market. The organizations aim is to achieve their objectives
and goals in market so that they can function effectively in market which is a very important
factor for them. Reputation in customers has to be maintained which is a very important factor
for the company because the employees will give their best and the company will be able to
increase the quality and productivity in the market.
Pavlov's learning theory
Pavlov's theory of learning is going to be very effective in Tesco because there are a lot
of employees who are waiting in the company for an extra privileged for the kind of efforts they
are putting in the organization. There has to be a trigger which Pavlov found which has to be

provided to the respondent so that respondent can give that reaction all the time. Tesco can
provide the organization with an incentive or increment so that the employees of Tesco give their
personal best in the organization so that the company can get a lot of profit and there is a
personal benefit of the employee. It is very important that there is an external force on the
employee so that they organization can get the best from that factor so that the company can
benefit from it and the company will be able to get a competitive advantage for themselves
which is going to be very good for a long run (Zuber-Skerritt and Abraham, 2017). This is
known as classical conditioning so that the employees see the reward they are getting and the
organization can make the employees be motivated to finish the work on time and time
management for the task will be better. There is a link which is there between classical, operant
and behavioural conditioning in this theory but the focus of Tesco will have to be on classical
conditioning so that they can make the employees give their best to the company. It is very
important for Tesco to maintain their standards so that the customers are loyal with the company
since there is a lot of competition coming up in market. The reaction of the employees can
change even if the organization is not giving rewards but the motivation level in the employees
of Tesco has to get increased and using this learning theory is going to be very beneficial for the
company.
HPW
HPW is high performance working is growing important in UK business as it helps in
gaining competitive advantages by enhancing performance and productivity of employees to
work for achievement of organization goals. Due to Brexit economic of UK is facing recession
large number of people are less willing to spend extra price or high price for qualitative products
(Coutts, 2016). Thus, Tesco by using various techniques to motivate and influences employees to
work effectively for high-performance so that people of UK prefer Tesco as compared to other
companies. High -performance can be yield only when employees are highly motivated and
inspired by employer and company policies, work environment. Thus, good working
environment helps in retention of employees satisfaction and loyalty for growth and success of
company. The way it contributes to employees performance and productivity within Tesco
organisation so that firm can gain competitive position in the industry.
HPW contributes to employee engagement and motivation
HPW Benefits

High-performance working provided benefits to both employees and employer of
company as it helps in sustainable and growth of Tesco and employees of company can enhance
their knowledge and skills for future growth in career (Göddertz and et.al., 2018). Thus, various
benefit of high-performance working to employees of Tesco are as follows:
Enhance their knowledge: High-performance working helps in enhancing skill and knowledge
of individual for development in both personal and professional life. Employees of Tesco that
have high performance are capable to handle and perform each and every task in the company.
Therefore, it provides opportunities to employees to grow further for better rewards and
compensation not only within organization but it can also use its capabilities to perform any
function in personal and professional life (Wood, Vine and Wilson, 2016). Employees engage
themselves to enhances their knowledge so that they can reach at higher level within Tesco.
Attractive compensation: Employees that are working effectively for Tesco growth and
expansion of business in market are provided attractive compensation so that they are further
motivated to work effectively within organisation. Attractive compensation increase in
disposable income and living standard of employee (Liu and et.al., 2017). Thus, they are ready
committed for hard work with full dedication and determination to performed specific task as
their basic needs are satisfied.
Rewards: Some people like to be recognized and rewards for performing something extra than
other people in the firm. Therefore, Tesco rewards and recognize efforts of each individual to
motivate other employees to work hard for such success (Myhre and Moen, 2017). High-
performance result in satisfaction of needs of self recognition and create feel of belongingness
with the company.
Various benefit of HPW to employers of the company
High performance working also provide various benefits to employer of company as it
helps in effectively utilisation of most important resources that is human for gaining competitive
advantages.
Positive attitude of employees: Employees of Tesco company feel, happy and satisfied with
operation of company. They take active part in performing various roles and responsibility
within firm as they have high-performance working. As high performance working motivated
and influences employees to improve themselves to get advantages over other employees or to
get attractive compensation. It also helps in bringing innovation, new ideas as positive

competition between employees increase due to high working performance of each individual in
the organisation. Thus, it helps in achievement of organisational goals and gaining competitive
advantages in the market thus satisfying needs of employer.
Coordination between employees: High-performance working helps in effectively coordination
and cooperation among people as all are working together for achievement of common goals.
Employees of Tesco knows that conflict between them result in delay of function and activities
of company thus hinder growth and success of enterprise (Ludyga and et.al., 2018). Within
Tesco people can easily communicate with each other and manager also encourage view of
people so it helps in high-performance working and helps Tesco in gaining competitive position.
Unique strategy: Tesco can easily formulate unique and innovative technology due to high
performance of employees within firm. Company by continuous innovation and updating of its
ideas and technology is able to satisfy needs of customers beyond their expectation. Thus, people
of UK prefer Tesco products and services more than other company products as its employees
are high motivate and satisfied. Thus, it also helps in building strong brand image and increasing
market share of Tesco by meeting recent demand of customers.
The way it improves employees engagement, commitment and in gaining competitive advantage
Company has use various method to improves employees engagement, commitment and
gaining competitive advantages in retail industry (Nazari and et.al., 2018). Tesco has identified
needs of employees, their motivation factors and things that helps in gaining competitive
advantages. There are various method that are used by Tesco for improving employees
engagement, commitment and competitive position of Tesco which are as follows:
Employees engagement and commitment: Manager of Tesco by providing good working
environment, definite organisational structure and good policies of company is able to motivate
and influences employees to work effectively for company growth. Such as :
Good working condition: It builds strong interrelationship among employees so that they are
committed to work together as a team for desired goals and objectives. Good working
environment helps in retention of employees satisfaction and motivate them to engage
themselves for company goals. Tesco is large organization with number of employees so it has
definite organisational structured so that roles and responsibility of each individual is clearly
defined. Thus, it helps in reducing conflict and promote coordination and commitment to work as
a team for growth and success of Tesco.

Active participant of employees: Company give importance to employees by encouraging their
view, ideas and opinion for bring innovation and high productivity within firm. Organization
structure helps in easy communication between manager and employees so it encouraged
participation of employees and helps in gaining competitive advantages. As different employee
comes up with different ideas and innovation that are used by Tesco to make optimum utilisation
of opportunities.
Clarity of goals: Tesco has clearly defined goals and objectives of company that it wants to
achieve during next year so that employees improve their performance to be part of growing
organization. It also coordinates individual goals with organisational goals to get commitment
from employees to work hard and effectively for building strong brand image of Tesco in the
market.
To improve Competitive position of Tesco
Tesco is able to improves its competitive position by forming various strategies for
research and development department, supply chain, manufacturing and marketing and sales of
company. Such as Tesco can improve its competitive position by offering its products on online
sites as it provide ease to customers by delivering products at their doorstep. It can develop and
introduce organic food in its product range to meets needs of customers that are more concerned
about their health. Large clothing product range can also help in getting competitive advantages
in the market by as company also address needs of people that are facing obesity (Kim and
Gilliland, 2017). Tesco can also change its marketing and sales strategy by continuous presence
on online sites and market products and services through social media is able to attract existing
customers as well as new customers to buy products and services of Tesco. Strong brand image
of company can be used in launching new products that have innovated idea to satisfy needs of
people by providing qualitative products at reasonable rates. Thus, all such strategies made by
manager helps in improving competitive position of Tesco in retail industry.
Different approaches to HPW evaluates in context of company
There are various approached for high-performance working of employees within
organization that helps in gaining competitive advantages in the market are as follows:
Strategic workforce planning: It is strategic planning approach of company to analysis and
evaluates number of employees are there in company and how many are required recently and in
near future. Tesco can effectively utilize resource and satisfy needs to customers by ensuring that

sufficient number of human resource to meet customers needs. It helps in long term growth and
success of company as it is able to recruit right person for right job with stable staffing level in
different departments.
Organization development: Company in order to increase its market share and profitability
change entire system of business such as the way employees will communicate with each other.
organization process and system of firm changes as per needs and preference of employees to
bring high-performance working within firm.
Succession planning: Another approached that is used by company is succession planning in
which it evaluates and analysis of employees performance on the basis of experience and
capabilities in order to develop new leaders. Thus, such strategies helps in planning in before
right person for right job to effectively utilize various resources of Tesco.
Work redesign and monitoring: Firms by continuous supervising and monitoring activities of
employees, work process and policies for human resources is able to identify various changes
that it can made to achieve mission and vision of company.
Recommendations for improvements
There are various recommendations for Tesco to build high-performance working within
organization such as company by using successful planning is able to plan for new leaders and
opportunities that it can give to various employees of the company (Padgaonkar and et.al., 2017).
Manager of company by continuous monitoring work process of employees can improves
productivity and performance of individual. It can change and adopt new working process so that
employees can comfortable and easily perform its duty and function. Strategic workforce
planning is another approached that helps in meeting needs of present and future human resource
requirement. Thus, company by using various approaches of HPW is able to effectively utilize
resource and increases its profitability and performance in the market.
CONCLUSION
From the above report it can be concluded that High-performance working and
Continuing professional development helps in grow and expand its market share and profitability
of Tesco. High -performance working helps in increasing engagement and commitment of
employees towards roles and responsibilities to be performed by each individual within
organisation. Continuous professional development helps in enhancing knowledge and skill of

individual to perform specific task within organization. It also helps in growth and success of
individual as its helps in taking advantages of various opportunities that are available in market.
At last, it can be concluded that company can make use of HPW approaches in order to increase
performance of employees.

REFERENCES
Books and journals
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Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Coutts, A. J., 2016. Working fast and working slow: the benefits of embedding research in high-
performance sport. International journal of sports physiology and performance, 11(1),
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DeCenzo, D.A., Robbins, S.P. and Verhulst, S.L., 2016. Fundamentals of human resource
management. John Wiley & Sons.
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memory task: Evidence by lateralized EEG patterns. Frontiers in human
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Grit, R., 2019. Managing your competencies: personal development plan. Routledge.
Kim, S. K. and Gilliland, D. I., 2017. Working more or working less? Contingent allocation of
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Myhre, K. and Moen, F., 2017. The effects of the coach-athlete working alliance on affect and
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Nazari, M. A. and et.al., 2018. How to improve the thermal performance of pulsating heat pipes:
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Padgaonkar, N. A. and et.al., 2017. Predictive cues and age-related declines in working memory
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