Unit 35 Report: HR Skills, Performance, and Organizational Development

This report, focusing on Unit 35: Developing Individuals, Teams, and Organizations, delves into the multifaceted roles and responsibilities of HR professionals within an organization, using Travelodge Hotel Limited as a case study. It begins by identifying essential skills and attributes for HR managers, including technical proficiency in software, knowledge of training programs, and the ability to foster positive employee relations, while also emphasizing the importance of understanding relevant employment laws. The report includes a detailed SWOT analysis of the author's HR skill set and a skill audit to identify areas for improvement, alongside a professional development plan outlining strategies for enhancing skills in areas such as IT proficiency, time management, and problem-solving. The report further explores organizational and individual learning, the need for continuous professional development, the contribution of High-Performance Work Systems (HPWS) to employee engagement, and various approaches to performance management. Overall, the report provides a comprehensive overview of the critical aspects of HR management, aiming to improve the overall effectiveness of the organization.

Unit 35 Developing
Individuals, Teams and
Organizations

Table of Contents
INTRODUCTION ..........................................................................................................................3
LO1..................................................................................................................................................3
P1. Skills and attributes of HR Professional................................................................................3
P2.Skill Audit...............................................................................................................................5
LO2..................................................................................................................................................9
P3 Organization learning and Individual learning.......................................................................9
P4 Need for continues learning and professional development.................................................11
LO3................................................................................................................................................12
P5.HPW contribution in employees engagement......................................................................12
LO4................................................................................................................................................14
P6. Approaches to Performance Management...........................................................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................17

INTRODUCTION
Developing team members is one of the prime role of manager either they are new or
experienced. It is important because HR professional are responsible for taking out the
company's task in order to gain company's objectives and goals. In addition, HR plays significant
role in the organization's success such as they conduct training and development program,
strategy formation, motivation etc. There are various benefits of employees development such as
company's enables to gain it's all projected goals and objectives within time frame (Stanton and
et.al., 2017). In addition, it improves commitment ability of organization in the business market
through which it establishes good brand image in customer's mind. Human resource is the main
approach that undertakes by all organization in order to manage people effectively because they
perform key roles and responsibilities such as planning, organizing, coordinating and controlling
which helps to maintain overall business activities in company. To understand role of team
development in the company has an example of Travelodge Hotel Limited, It is a private
company that operates in the hotel and hospitality industry which is headquartered in Thame,
England, UK. It offers Hotel as product to the customer across United State. In this hotel around
11000 people offers it's services to the customer. In this report will determine appropriate and
professional knowledge, skills and behaviours that are acquired by HR professionals.
LO1
P1. Skills and attributes of HR Professional
Changing business need high skilled and professional Human resource Manager which
can handle various kind of problems that company are facing. Main role of HR is to
select/recruit, Training& development and retention(Kim and et.al., 2019). However, there are
other function of HRM in Travelodge too, such as maintain employees relation, performance
analysis of workers, providing refreshing activities for the employees and hence it covers broad
aspect of the organizations. Improving communication between employees and management is
another primary role of the HRM. Knowledge, skill and behaviour of the HR are discussed
below.
 Human resource manager of the company must have technicals skills for example
changing marker need professional HR which are aware of software and hence increase
output with these kills. It also becomes important that they are aware of recruitment
process through online and less focus on traditional method such as walk in interview or

campus drive. Large number of candidates are available with higher skills and talents for
various kind of jobs in Travelodge and hence HR team must recruit/select employees
from this platform which help in increasing quality, efficiency and productivity of the
work. Changing business need diverse and young employees in the work and hence it can
only be possible with the help of hiring employees by online platforms.
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 HR manager must aware about different training and development programs for the
employees. As the business is changing and also the process, it becomes necessary for
Human resource team to analyse the way in which implement different training and
development programs. Higher knowledge of Human resource manager in Travelodge
help it in gaining completive advantage and increasing profit of the firm.
 Behaviour of the HR manager also impact on organizations growth and it becomes
necessary to maintain employees relation. Relationship between workers and
organization become important in modern business. Decreasing gap between two of them
can only be possible with the help of HRM team (Janev, Hadzi-Vasileva and Sofijanova,
2018). Analysing performance giving credit on it without biasing can improve employees
relations. Taking suggestion, feedback and providing refreshing activity can also increase
loyalty of workers in changing market. HR must listen workers and quickly resolve it
which help in improving relationship with workers and also impact on performance,
quality and efficiency of workers.
 There are various laws that has to implement in the firm according to government
guidelines and policies. Such as Employment rights act, national wages act, Anti
discrimination etc. and also some are policy that framed by firm. HRM must understand
and use these laws and acts in contract as well as implement in real application of
working life. These laws protect right of employees and also improve working culture of
the firm.
 It becomes necessary for the HRM of travelodge to maintain friendly relation between
and it can only possible by team work and increasing spirit of achieving goal together.
Participation of workers in task, meeting and decision-making and group activity will be
helpful for improving behaviour of employees and creating friendly atmosphere (Bolino
and et.al., 2018).
P2.Skill Audit
SWOT Analysis
Strength
 I have good communication skills which help me in maintaining employees relationship
and it also supports in training and development programs which need effective way of
presentation by the HR. I can use this skill to create bond between different stakeholder
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in the firm such as Management-workers, between employees etc. and hence can increase
its productivity in changing business.
 I have supervisory management skills which help me in monitor and control different
kinds of workers in the firm and also effective work can be done by different people
under with the help of it(Lee and Cunningham, 2019).
 My leadership is very effective for HR role and I can able become idols for others, and
they can follow my decision. I use transformative relationship for tackling different kind
of people that are working under me and hence able to increase innovation and creativity
which is necessary for changing market.
Weakness
 I am very poor in adopting technological changes such as using software related to it and
it decreases capacity of work which can impact on my future growth (Iorhen, 2019).
Online recruitment and selection are rarely use by me for hiring employees and hence
large number of diverse workforce cannot be recruited because of it.
 Problem solving skills of mine are very poor and hence not able take decision on right
time which is necessary for changing business and firm culture. In past I was fail in
solving problem related to difference between employees and managers hence unable to
maintain employees relations.
 Impatience is another problem that I feel in my working life. Many of times I take quick
decision which leads to disaster result (Rothouse, 2020). There are many problems where
I find impatient and wanna quickly resolve which become negative part in my quality.
 I am lack in time management skills and unable to achieve higher goals on time.
Opportunities
 Training and software knowledge help in achieving higher goals on time and I can take
training and counselling for it. I will try to take help from colleagues or senior for it and
also learn from online sites.
 Taking Feedback from employees can help in improving employees relationship. It will
best for me start this process in new job and hence it maintains employees relationship
which are necessary for changing market.
 Internship and seminar by me can also help other employees engagement and increase
productivity of the work.
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Threats
 Rapidly changing Technology can become barrier in growth of mine and hence I have to
analyse my negative side in for it. There are large number of new professional that are
graduating from university have good knowledge of HRM software and might be I loose
the job because lack of IT skills.
 Changing project scope become another challenge for me and hence I have to focus on it.
Brunel's Skill Audit
Key X No-Need to work X Not entirely sure-
Improve
X Yes- Confident
It Skills No Not
sure
Yes
I have learned all kind of softwares
Take Support from people and places, aware of it for the same
Record of all details related to work
Timely attend learning seminars
Understand where I am fail to hire right employees
Target is set to improve it skills
Time Management No Not
sure
Yes
My work complete on time and achieve target.
Understand from the place where I can be understood the process.
I have registered for all kind of works so that I can attend meeting timely
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Timely attend meetings
Avoid the process where my time can be wasted and also know how to
tackle it.
My target is fixed for achieving higher goals on time
Problems Skills No Not
sure
Yes
Able to resolve all problems quickly
Know who can help- me in tacking such kind of difficult problems
Record of all problems that I can face in it
Communication classes attend by me on time
Try to avoid problems skills which I am lack
Goals can be achieved timely
Communication skills No Not
sure
Yes
My work complete on time and achieve target.
Participate in group discussion. Listen to all and respond according to that
Know that I can share good ideas
I can address large group of people
I can control my communication level
Able to explain everything in effective way
Leadership Skills No Not
sure
Yes
I am good at maintaining relationship with workers
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Can monitor and control large number of employees in the firm
Can inspire other by my work.
Punctual at work
Take opinion of others and gives autonomy at workplace
Understand workers and quickly resolve it
Job Role
Company: Tesco
Profile: Human Resource Manager
Qualification: MBA Graduate
Skills: Software knowledge, Time management, Problem Solving, Communication and
leadership.
Experience: 3year work experience in same field and able to work for globalises business and
diverse workforce.
Professional Development Plan
Skills to be developed Activities Resources used Timeline
It Skills In this I will try to
develop skills by
taking couching and
also follow you tube
channels for it.
Software such excel,
project management,
word etc.
I have set 2 months
target for achieving it.
Time Management
Skills
My time management
skills are not good so
that I am setting task
and time for it which
can help me in
Register, copies,
notepad, mobile etc.
I have 21days for
developing these
skills.
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achieving goals
timely.
Problem skills My problem solving
skill is not very good
and hence now I am
trying to analyse all
aspect of the problem
before giving any
conclusion
Can take help from
YouTube and seniors
Set 20 days for it.
Communication
skills
I have good
communication skills
but still try to improve
and learn for changing
business.
Communication
classes, You Tube
channels etc.
3 months for it
Leadership skills I am effective leaders
but will improve in it.
Read novels of leaders
and try to follow
transformative
leadership approach of
different leader.
2 months target for it
Area for
development
Date I Will
have this
completed
by:
I will
achieve
this by:
What’s
happening
now?
How Will I
Know I’ have
been
successful?
Progress
It Skills 1/10/2020 1/12/2020 In this I will
try to develop
skills by taking
couching and
also follow
you tube
Try to work on
different
software of
Human
resource and
analyse my
Able to
handle
Software
such as
excel,
project
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channels for it. speed. management,
word etc.
Time
Management
Skills
2/10/2020 23/10/2020 My time
management
skills are not
good so that I
am setting task
and time for it
which can help
me in
achieving
goals timely.
Record
beginning and
ending task
and compare
with time that
standardize in
initial stage.
Started
scheduling
task on
Register,
copies,
notepad,
mobile etc.
and work
accordingly.
Problem skills 1/12/2020 20/12/2020 My problem
solving skill is
not very good
and hence now
I am trying to
analyse all
aspect of the
problem before
giving any
conclusion
Will take
feedback from
seniors and
college on my
problems
solving skills
improvement
Tackling
various kind
of difficult
situation by
analysing
weak point
and make
changes
accordingly.
Communication
skills
2/10/2020 31/12/2020 I have good
communication
skills but still
try to improve
and learn for
changing
business.
Compare
communication
level in
beginning by
taking
feedback from
seniors and
after the course
impact on my
Highly
impacted on
it and able to
influence
client with it.
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skills.
Compare both
so that can
understand am
able to achieve
or not.
Leadership
skills
3/10/2020 28/12/2020 I am an
effective
leaders but will
improve in it.
Note how
many
followers’
increases.
Workers
started
taking my
words
seriously and
many
idealised me.
LO2
P3 Organization learning and Individual learning
Organization learning : -
Organization learning to refer to the learning the organization gets by training and
development. It helps the organization in getting better knowledge and making the process of
working improved. Here are the learning of the organization are follows: -
Performance: The learning of the organization through the training and development helps the
company in the development of its performance and it also enhances the performance of
organization in market with great skills and knowledge which travelogue is getting from its
training and development. When organization start the process of training and development in
the office it helps in getting the goals completed and also help in finding the issues they are
facing and it also makes the performance of the company increased (Mesoudi and et.al., 2016).
Knowledge : - When the training and development takes place in an organization then the
organization developed and it also increase the knowledge of work. The training and
development help the company in making a better understanding in process and work. The
process work according to the teams and all the employee works with dedication to improve
company growth. The organization grow when the employee works better and it also increases
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