SBM1101 Project: Information System Development for Globoforce

This project report details the development of a new information system, specifically a chat support system, for Globoforce. The project aims to improve communication and address challenges faced by employees in client interactions. The report outlines the project scope, including system development, employee portal features, and testing, with a completion target of 63 days and a budget of $40,000. SMART objectives are defined to ensure the project's success. The report also covers project governance, emphasizing disciplined life-cycle-based governance and the importance of stakeholder involvement. Key components include project schedule, budget, work breakdown structure (WBS), Gantt chart, and risk management strategies. The project's success hinges on effective governance, clear roles and responsibilities, and proactive risk mitigation. The report concludes with a list of relevant references.

Development of information system for
Globoforce

Background of the project
• The paper mainly reflects on the development of a new information system for improving
communication within an organization named “Globoforce”.
• The employees face a lot of challenges in communicating with the clients due to absence of
proper information system.
• In order to resolve this issue, the organization wants to develop a Chat support system so that
the employees can contact the client whenever they need

Project scope
The scope of the project includes:
• Development of information system for Globoforce
• Providing chat support system facilities for the
employees
• Tracking the portal option of the employees
• Development of portal option for the employees
• Development of entire option
• Undertaking testing of the project
• Completion of project within 63 days

SMART objectives
The SMART objectives for the project are given
below:
• Specific: The main goal of the project is to
develop a chart support system for Globoforce so
that the employees can easily chat with the clients
whenever necessary for getting help.
• Measurable: The project will be successfully
executed within the time-period of 63 days.

SMART objectives Contd.
• Achievable: The team members of the project must be providing proper training
facility for motivating them so that the goals of the project can be achieved
successfully.
• Realistic: The project that will be undertaken is helpful in resolving the issues that
the firm is facing successfully.
• Time bound: The completion of the project must get completed properly within the
time-period of 63 days by using budget of around $40,000.

Governance
• Project governance is defined as the management
framework within which project related decisions can
be made.
• In this specific project, good governance is mainly
demanded by the stakeholders as well as regulators.
• The main benefits of good governance mainly include
proper optimisation of investment, avoiding the
reasons of failure as well as motivation of different
staffs with the help of proper communication method.

Governance Contd.
It is found that proper governance is used by the
organization is reflected with the help of the following
points that are listed below:
• Adoption of a disciplined life cycle-based
governance that mainly includes proper approval of
gates at which the entire viability is properly
approved as well as reviewed.
• It is quite important to record as well as
communicate different types of decisions that is
mainly made at the approval gates

Governance Contd.
• The responsibility must be accepted by the
management board of the organization
• Proper roles, responsibilities as well as an
effective performance criterion for governance
is required to be established.
• Proper procedures must be allowed by the
board of the management for independent
scrutiny of the entire project quite
successfully.

Project schedule

Project budget

WBS
Development of
information system
Project initiation phase
Analyzing the
problems
Identyfying issues
Determining
solutions of the
problem
Considering the
solution of chat
support system
Getting approval
from the higher
authority of the
organization
Project planning phase
Determining scope
Identification of
project objectives
Development of
project budget
Development of
project plan
Cost benefit analysis
Allocation of work
Procurement of the
resources
Moving towards
project
implementation
phase
Project execution phase
Recruitment of the
staff
Developing
prototype of the
project
Developing the chat
support system
Adding option of
chat
Tracking portal
option
Checking
functionality
Development of
entire version
Project testing
Closure phase of the
project
Giving training to
the team
Review of the
project
Project sign off
Project
documentation

Gantt chart