BSBMGT615: Organisation Development Plan, Activities, and Program

This assignment focuses on developing, implementing, and maintaining an organisation development program. It includes an analysis of strategic plans to determine organisational needs and objectives, consultation with relevant groups to profile the organisation's culture and readiness for development, and the identification of key roles in the development process. The assignment also covers change management techniques, communication management plans, and methods of data analysis. The practical application involves creating and implementing an organisation development plan for a marketing company named Golden Bird, addressing weaknesses in their advertisement promotion department through digital marketing strategies and improved communication. The student also evaluates the effectiveness of implemented activities and suggests improvements for future programs.

ABN 94 134 836 454 - RTO Provider 91707 - CRICOS Code 03208D
Level 4, 56-58 York Street, Sydney NSW 2000 Australia
Tel: [phone] Email: [e-mail]
Web: www.georgebrown.nsw.edu.au
Assessment
Contribute to Organisation Development
BSBMGT615
Student Name
Student ID Term Year
Class Trainer
Name
Result NYC C
I declare that all work completed in this assessment is my own.
Student Signature Date

Contents
Assessment Guidelines........................................................................................................................ 3
Assessment Schedule.......................................................................................................................... 4
Task 1: Develop organisation development plan...........................................................................5
Task 2: Implement organisation development activities............................................................12
Task 3: Maintain organisation development program................................................................18
Task 4: Skills and knowledge Activity............................................................................................. 25
Assessment mapping.......................................................................................................................... 28
References / recommended resources.......................................................................................... 30
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Assessment Guidelines
Assessment
You are advised to commence work on your assessment from week 1 and must be submitted by the due date.
1. All assessment tasks must be completed and uploaded online in RTO Manager (gbc.rtomanager.com.au)
for being marked by your assessor.
2. Please read all instructions before starting each assessment.
3. Where you are required to submit documentation for an assessment, it must be attached to your
assessment booklet.
4. Your trainer will not be able to assist you in answering questions. However, your trainer will address any
issues concerning questions requiring further explanation.
5. You may refer to your student learner guide/student resources or any other relevant resource when
completing your assessment. Do not quote directly from the notes. You should answer questions in your own
words, except where it asks you to quote.
6. You have access to computers which are equipped with Microsoft suite of products and printing facility is
available at nominal cost
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Assessment Schedule
Week Tasks to complete
Week 1 Task 1:
Written Questions
Week 2 Task 1:
Case Study
Week 3 Task 2:
Written Questions, Case Study
Week 4 Task 3:
Written Questions
Week 5 Task 3:
Case Study, written report
Week 6 Task 4:
Written Questions
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Task 1: Develop organisation development plan
Performance objective
In this task you will need to:
 Demonstrate the ability, knowledge, and skills to develop a detailed organisational development plan
 The plan will need to clearly address what is to be developed, why, and how.
Assessment description
In this task you are to think about a component (part) of a business that you think is:
 In need of improvement
 In need of modification or
 In need of expansion.
The business could by the college, or where you work, or any business of your choice.
You will then need to:
 Develop a detailed organisational development plan which clearly addresses:
 What organisational improvements are to be developed
 Why these organisational improvements are to be developed, and
 How these organisational improvements are to be developed
Procedure
You are required to:
● Review the written questions/activities provided below.
● Provide written responses to the questions/activities.
● Submit your responses in the agreed timeframe.
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Specifications
You must provide:
1. Written responses to all questions/activities provided.
Your trainer will be looking for:
 evidence that you understand the requirements for developing organisational development plan
 evidence that you understand the potential benefits of organisational development plan
Written questions
Activity 1a Does your organisation have a
strategic business plan?
Briefly describe it
Yes Create strong foundation of the
company though developing
innovation and creativity within the
employees and introduce an
effective communication strategy by
which the message and its delivery
source should combine together in
such a way that the objective should
be cleared to the directional
managers (Creasey et. al, 2015). If a
strong foundation of the company
can be put in the business market, it
will be easy for the company to
capture the market through its
unique competency in the form of
innovative workforce which will be
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ready to face any external force from
the business environment.
What is a mission statement?
To create such a strong work force that will be able to handle any situation in
the business market.
What is meant by company vision?
Golden Bird Company vision is to become one of the companies who use
technology to make optimize use of available resources.
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Activity 1b Who are the relevant groups, in your organisation that you should consult with?
For achieving this mission the company has to involve its all partner who are in
the form of stakeholders which includes employees, employers, customers,
suppliers and other support group.
How do you define an organisation culture?
Organization culture is that where everybody commented positively and in a way
was all employees in the Golden Bird were working jointly and in what way they
shared same objective. The promise and trust in assisting weak persons is marked
in glob and act (Marshak, 2014). Additional team construction and expansion of
an suitable culture, behaviours and morals was understood as significant to
maximize drives for the Golden Bird and means of operational which will shape
on present repetition while creation it more methodical and refining presentation
crossways all activities without harm to responsibility.
 Who are the people you would consult with or seek advice from to create a
better culture of an organisation?
For Golden Bird any change related to the company can be introduced only with
the consultation of the people working in this culture like employees, employers
and supplier.
 What indicators would you use to determine that the organisation’s culture
is receptive to organization development?
Indicator that support the willingness of organization developments in the
Golden Bird Company are the formation of team in a joint building structure and
the devotion towards the objective of the organization (Michie et. al, 2013).
 What does strategic readiness mean?
For Golden Bird company strategic readiness means the outstanding performance
which employees of this company are willing to give in order to complete
necessary goal or objective.
Activity 1c Who in your organisation would have the key roles in the organisational
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development process?
The company will appoint a person as organization developer officer which
will take care of growth of the company by introducing various support
strategy.
What are the advantages and disadvantages of using an outside facilitator?
If organization developer officer of Golden Bird Company will be form outside
then advantage will be that the person will not get influenced with the power of
people sitting on higher position. Also the person from outside will be more
experience in this field related to other persons. Disadvantage of outsider will
be that there are chances that companies’ confidential data may get leaked and
also the person will not be aware of the working culture and structure of the
organization (Erwin and Garman, 2010).
What would you need to consider when choosing a method of data analysis?
While using data analysis method in Golden Bird company, the company
should consider that the employees of the company are ready for this change
because if they are opposing this change then data analysis will go waste.
Which methods of data analysis are available to your organisation?
Currently Golden Bird Company is using quantitative research method of data
analysis for its operation.
Activity 1d Mention one situation where your organization had to change or involve in
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organisational development, explaining the strategies involved in it.
As Golden bird has started its operation worldwide so there are many chances
that employee has to interact people from many countries. In this case
company has adopted a diversity program under which people from different
countries will be introduce in to a team according to their skills to upgrade
their interpersonal skills.
What information would you need to consider, in order to make an informed
decision?
For making any decision the company will consider the external business environment
as the main member for their business operation.
Give an example of factors which would influence your eventual determination.
The factors which would influence eventual determination are political environment
which disturbs policies, the economic environment that disturbs financial health of the
company, social environment which disturbs the image of the company in public eyes
etc.
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Activity 1e What is your definition of an organisation culture?
Organization culture can be defined as the value, believe and the work
environment under which the operation of the business is being carried. It is
also known as the trend which organization is following from years.
How can you prepare for change?
For bringing any change the management of the organization must make
their employees ready for change because change always comes with
resistance. Hence, management must make their employees aware about the
benefits of the change for the organization as well as for their own
development.
Briefly describe one or two change management techniques.
One of the most important techniques for change management is educate the
employees related to the need of the change in the organization and how this
change can reshape their life by upgrading their skills, knowledge and
behaviours.
Another technique for change management is support from management. It
has been found that 40% of change program failed due to lack of support
from the management of the organization.
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Activity 1f What objective could your communication management plan include?
Objectives: - Increase the competency of the workforce of the company
with the help of technology.
Bring innovation in the thinking process of this work force.
What do you have to consider when approaching developmental activities?
The developmental activities should relate with the development objective
of the organization.
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After answering all these questions above, you are now ready to prepare the Organization
Development plan using the Template below:
Organization Name: Golden Bird
Development plan prepared by: ____________________________________________
Briefly discuss about the organization, its products or services etc.
Golden Bird organization is a marketing company which deals with providing advertisement services
for its clients. It provides all necessary services which help the client to promote are product in the
market.
What area of the Organization are you looking at?
Area of advertisement promotion marketing is showing weakness from last one year.
What problems is this area facing?
Advertisement promotion department is not able to put life on their platform from almost one year.
Who are the key roles in the Organization who would be responsible to implement the plan?
The organization has appointed an organization developer officer to implement the plan.
What change management techniques do you propose to achieve to overcome the problem
discussed above?
The organization will educate their employee regarding the use of digital marketing.
What will be the key mode of communication with the key personnel involved?
The key mode of communication will be relating digital marketing platform with the mission of the
Golden Bird.
Task 2: Implement organisation development
activities
Performance objective
In this task you will need to demonstrate the skills and knowledge required to implement organisational
development activities.
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Assessment description
In this task you are required to implement the organisation development program/plan that you had created in
Task 1
Procedure
In order to successfully implement the previously created development plan you need to think about and
answer the following questions.
You are required to:
● Review the written questions/activities provided below.
● Provide written responses to the questions/activities.
● Submit your responses in the agreed timeframe.
Specifications
You must provide:
1. Written responses to all questions/activities provided.
Your trainer will be looking for:
 Evidence that you understand the requirements for developing organisational development plan
 Evidence that you understand the potential benefits of organisational development plan
Written questions
Activity 2a What processes do you use to maximise participation in the organisation
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development process?
The processes that will be used to maximise participation in the organization
development process is removing the barrier or “melting the ice’. Many times
people are interested by their fear for the program restricts them from
participation.
What activities might you undertake to develop and train teams?
One of the activities will be brainstorming in which numbers of team will be
formed and a topic will be decided and all teams will be said to work on this
topic (Glanz and Bishop, 2010). Other activity will be blind picture in which we
will form numbers of team. Each team will have four members; two will dictate
an image to their other two team members which will draw the image without
seeing the picture. This activity will build a strong environment of trust with in
the company. Third activity will be making perception about the strength and
weakness of each other and provide necessary guidance to overcome the
weakness. Fourth will be a program of mentorship under which the OD officer
tries to understand the mental situation of the employees, their favorable
working environment.
How can you help a team articulate and solve problems?
The OD officer will also take help of data science to understand the present
performance of the employees and try to understand the reasons for the gap
between the reality and expectation of the company. With the help of data
science the OD officer will be able to provide better suggestion related to what
is needed today
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Activity 2b
Which of the following are elements of collaboration?
Your answer
A Shared creation and
understanding
D- All of the above
B Joint efforts to achieve a common
purpose
C Working across boundaries to
solve a problem
D All of the above
.
It is not necessary for people to know one another for collaboration to be
successful
Your answer
A True B- Just have known about skill
B False
When working on a collaborative effort and you know you are right, always
argue forcefully for your opinions.
Your answer
A True B-Should put points with data
B False
To build group consensus, which of the following is not one of the things that
helps the process?
Your answer
A Avoid changing your mind to
reach agreement
A-we should listen to other
opinions also
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B Seek out differences of opinion
C Always assume that there must
be a winner and a loser
D Discuss underlying assumptions
and listen to others
Consensus of the group must always require 100% agreement for the group’s
work to be truly successful.
Your answer
A True B
B False
Activity 2c What types of interventions are open to you?
Technical upgrading of the workforce with the help of data science.
What are the advantages of brainstorming?
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Advantages of brainstorming are that pool of ideas can be generate and chance of
best alternative can be done. Every person is able to put his/her opinion which
reduces the perception of favours.
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Now perform a role-play where you will demonstrate the role of a Manager and train your team (can be a group
of 2-4 people). Your Assessor will be one of the Team member who will assess your role-play.
In the role-play, you would do the following:
1. Establish good relationship by greeting your team members and making them comfortable
2. Discuss about the problem for which you have created the Development Plan
3. Discuss the key role who would be involved (considering your team members present in your role-play
would be the key members) who will participate in the implementation of the plan
4. Explain/Train them what role should they play – their responsibilities and outcomes to achieve
5. Discuss the strategies of how you have planned to achieve them
6. Encourage team members to brainstorm and generate ideas which will help you achieve the plan better.
7. Ensure you ask enough questions in the training and listen to your team members to demonstrate this
role-play
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Task 3: Maintain organisation development
program
Performance objective
In this task you will need to demonstrate the skills and knowledge required to maintain an organisational
development program.
Assessment description
In this assessment task you are required to maintain the organisational development plan that you created in
Task 1 and trained in Task 2.
Procedure
You are required to:
● Review the written questions/activities provided below.
● Provide written responses to the questions/activities.
● Submit your responses in the agreed timeframe.
Specifications
You must provide:
1. Written responses to all questions/activities provided.
Your trainer will be looking for:
 Evidence that you understand the requirements for developing organisational development plan
 Evidence that you understand the potential benefits of organisational development plan
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Written Questions
Activity 3a Give examples of some surveys?
A survey was conducted regarding the support of implementing of digital
platform which resulted that only 65% employees are in favour of digital
platform.
Give a brief description of the two types of questions you can use?
Reason for not implementing this platform?
What is the expectation of the employees from this digital platform?
What do you do with the survey information?
Survey information will help organization to improve its weak sections.
What if the survey is complex?
As this survey is very important, organization will make use of data science to simplify
this survey information.
How can you manage an online survey?
Organization will use real-time technology to manage this survey.
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Activity 3b What will a communication plan usually cover?
Communication play will cover the objective of the plan, resources and
mode of delivering.
Give examples of different types of communication you can use.
Organization can use email communication to convey their plan. The
organization can also use storytelling to convey this plan to their employees
along with role play.
Activity 3c
What is “Action research”?
Action research is basically a process conducted in the organization under
which the complete investigation is carried related to the problem and then
act is taken to solve that problem.
What is “Inter-group team building”?
Inter-group team building is a process under which the members of same
department join together in a group to resolve some particular problem.
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What is “Re-engineering”?
Re-engineering is a procedure in which organization reshapes its process in
order to bring innovation in to its operation.
What is “Succession planning”?
It is a process of identifying the best possible candidate for the post of the future
leader of the organization.
Activity 3d How can you give ongoing messages of support and appropriate resource
allocation?
The organization can start with organization Quotation “working together,
winning together”. For appropriate resource organization will use ERP
system.
What is the advantage of using a virtual company network?
Virtual company network helps the organization to clearly see the
performance of their work, use of their available resources and provides a
clear direction of the goal.
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Activity 3e
Draw upon a workplace example of how you or the organisation has
addressed a cost-benefit analysis and opportunity cost assessment.
Workplace example The organization seems to be weak in
advertisement promotion section as per the
survey. Hence improvement is required in this
section (Friedmann et. al, 2015).
Evaluate organisation development plans
Costs and benefits
The cost of organization development plan will be
high but if organization will compare it with its
benefits the cost seems to be very low.
Opportunity costs It will lower down the rate of face to face
interaction with the customers.
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Task 4: Skills and knowledge Activity
Performance objective
In this task you will need to demonstrate your knowledge of the process of organisation development.
Assessment description
In this assessment you are required to:
 Demonstrate an understanding of the importance of incorporating feedback in the process of
organisational development programs.
 List and demonstrate an understanding of activities and interventions in relation to:
o Organisational development
o Change management techniques
o Organisational change management methods, models and theories
Procedure
Complete the following individually and attach your completed work to your assessment. Answer each
question in as much detail as possible, considering your organisational requirements for each one.
Conduct an interview with a member of your organisation (or another person as suggested by your trainer and
write answers to the following questions:
How can you encourage participation through your leadership?
Can motivate participants through storytelling related to some successful person.
Give an example of a time you have used your communication and interpersonal skills to
persuade others?
There was one project related with the promotion of local shoes. In this project we have attached
emotions related to the unemployment of the local youth and energize the employee to complete
this project.
What activities and interventions might you use to find new, improved or different ways of
working or engineering the organisation?
First we can have a survey regarding the areas which are in the need of improvement. After identifying
the area the management can start with training programs which will involve activities like lectures,
reading, audio-visual, group discussion and practise.
What are the components that make up a strategic business plan?
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The main component of strategic business plan is its vision & mission, core values, SWOT
analysis and finally its measurement method.
Why might conflict arise?
Conflict may arise as every person works for his development not for others. There may be
chances that some person is not able to see his benefit from this plan.
What approaches could help you achieve agreement?
Management can use working together approach in which management can make employees
understand that sometimes its better to leave your personal goal for the completion of
organizations goal which can be only possible with combine efforts.
Specifications
You must provide:
1. written responses to all questions above based on the outcome of the interview
Your trainer will be looking for:
1. evidence you are able to demonstrate your knowledge of:
a. Learning
b. Reading
c. Writing
d. Oral Communication
e. Numeracy
f. Interacting with others
g. Getting the work done
h. How to maximise participation in and support for organisation development
i. Theories of organisational behaviour and dynamics relevant to planning and implementing
organisational development
j. The impact of legislation on organisational development and change
k. Aspects of organisation culture that can affect organisation development and explain how to
address them in planning and implementation
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Evidence requirements
1. Develop organisation development plan
1.1 Analyse strategic plans to determine organisation development needs and objectives
1.2 Consult with relevant groups and individuals to profile the organisation's culture and readiness for
organisational development
1.3 Determine who will take key roles in the organisational development process and confirm their
commitment
1.4 Collect and analyse data on areas of the business experiencing problems or that need
realignment
1.5 Determine and agree on objectives and strategies for organisational development
1.6 Consider change management techniques required to achieve the workplace culture outcomes
and build them into the organisation development plan
1.7 Develop communication/education plans to achieve communication objectives in relation to the
desired work environment and desired approach to problem-solving and developmental activities
2. Implement organisation development activities
2.1 Identify and implement consultative processes to maximise participation in the organisation
development process
2.2 Undertake team development and training activities to develop collaborative approaches to
problem-solving and development
2.3 Facilitate groups to articulate problems and to propose means for resolving the problems
2.4 Manage conflict between individuals and/or groups to achieve consensus or agreement
2.5 Undertake interventions in accordance with the organisation development plan
2.6 Brainstorm alternative proposals and negotiate and agree on outcomes
3. Maintain organisation development program
3.1 Undertake surveys to identify any loss of support for organisational development programs and
activities
3.2 Maintain regular team meetings and individual feedback in accordance with communication plan
3.3 Set out activities and interventions in the organisation development plan and maintain, evaluate
and modify them as required
3.4 Ensure senior management reinforces organisation development program by ongoing messages
of support and appropriate resource allocation
3.5 Evaluate organisation development plans in terms of costs and benefits, including opportunity
costs
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Assessment mapping
UNIT CODE BSBMGT615 UNIT NAME Contribute to organisation
development
ELEMENTS & PERFORMANCE CRITERIA Activities
Skills and
Knowledge
Activity
1. Develop organisation development plan
 Analyse strategic plans to determine organisation development needs and
objectives
1a 4
 Consult with relevant groups and individuals to profile the organisation's culture
and readiness for organisational development
1b 1, 2, 6
 Determine who will take key roles in the organisational development process and
confirm their commitment
1c 1, 2, 4, 6
 Collect and analyse data on areas of the business experiencing problems or that
need realignment
1c 4
 Determine and agree on objectives and strategies for organisational development 1d 1, 3, 4, 6
 Consider change management techniques required to achieve the workplace
culture outcomes and build them into the organisation development plan
1e 1, 2, 3, 5
 Develop communication/education plans to achieve communication objectives in
relation to the desired work environment and desired approach to problem-solving
and developmental activities
1f 2, 3, 6
2. Implement organisation development activities
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 Identify and implement consultative processes to maximise participation in the organisation
development process
2a 1, 2, 5, 6
o Undertake team development and training activities to develop collaborative
approaches to problem-solving and development
2a 1, 2, 5, 6
o Facilitate groups to articulate problems and to propose means for resolving the
problems
2a 1, 2, 5, 6
o Manage conflict between individuals and/or groups to achieve consensus or
agreement 2b 1, 2, 5, 6
o Undertake interventions in accordance with the organisation development plan 2c 1, 2, 3, 6
 Brainstorm alternative proposals and negotiate and agree on outcomes 2c 1, 2, 3, 6
3. Maintain organisation development program
 Undertake surveys to identify any loss of support for organisational development programs
and activities
3a 1,2
 Maintain regular team meetings and individual feedback in accordance with communication
plan
3b 1, 2, 5, 6
 Set out activities and interventions in the organisation development plan and maintain,
evaluate and modify them as required
3c 3
 Ensure senior management reinforces organisation development program by ongoing
messages of support and appropriate resource allocation
3d 1, 2, 6
 Evaluate organisation development plans in terms of costs and benefits, including opportunity
costs
3e 4
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References / recommended resources
Contribute to organisation development – BSBMGT615, 2015, Version 1.1, Registered Training
Organisation Materials, Australia
http://training.gov.au/Training/Details/BSBMGT615
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