Analysis of Dubai Electricity and Water Authority (DEWA)

This report provides a comprehensive analysis of the Dubai Electricity & Water Authority (DEWA), a government organization in the UAE. It begins with a summary of DEWA's current performance, highlighting its achievements in electricity provision and its financial success, including its high ranking by the World Bank. The report then delves into DEWA's strategic posture, governance framework, and commitment to client needs and satisfaction. The organization's mission and objectives are outlined, followed by a detailed SWOT analysis, identifying DEWA's strengths, weaknesses, opportunities, and threats. Suggestions for future growth are presented, emphasizing DEWA's options for development and its assets and capabilities. The report concludes with recommendations for DEWA's continued success and growth in the energy sector, highlighting its role in Dubai's vision for the future.

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Company: Dubai Electricity & Water Authority (DEWA)
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Table of Contents
Summary.....................................................................................................................................................3
Introduction.................................................................................................................................................3
Current Performance of organization:.........................................................................................................4
Strategic Posture of organization:...............................................................................................................4
Client Needs and Satisfaction:.................................................................................................................5
Organization’s Mission:...........................................................................................................................5
Organization’s Objectives:.......................................................................................................................5
SWOT Analysis of DEWA:.............................................................................................................................6
Suggestions for the growth of the company:..............................................................................................8
DEWA has several important options for future development:..............................................................8
DEWA's corporate-level process and reconstruction options:.................................................................9
DEWA's assets and capabilities for future growth:................................................................................10
Recommendations:....................................................................................................................................11
Conclusion:................................................................................................................................................11

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Summary
This report describes the current performance of Dubai Electricity & Water Authority (DEWA)
organization which is a government organization. According to World Bank research, the UAE,
represented by DEWA, has the most limited time on the world to obtain electricity, with a
proportion of 18 days to achieve 100 percent in the time marker for Obtaining Electricity. With
its diverse projects, DEWA is transforming Dubai into a global Centre for clean energy, using
various problematic improvements, with a focus on extending the energy mix, as we try to work
on the personal happiness of all UAE residents. The listing of DEWA on the Dubai Financial
Market confirms the confidence of global financial supporters in the Dubai Government and its
associations, as well as the stable position DEWA has (Atout, 2016). The role will also
encourage inventiveness and development, as well as improve Dubai's position as a major
platform for global speculations and a big traveler goal; supporting the Dubai 2050 Urban Master
Plan, which aims to make Dubai the finest city in the world. The report briefly describes the
Strategy posture of company. In terms of international regulations, DEWA follows a three-line
guard model, with the first line being the board and oversight; the second line being risk,
consistency, legality, and administration; and the third line being internal review. The external
assessors and the government review also provide a broad-based control audit structure. DEWA
administration also includes innovation management, project management, acquisition
management, manageability management, and water management.

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Introduction
A high-quality foundation plays an important role in the overall and economic development
process, stimulates new speculation, and makes residents, occupiers, and guests happier. The
UAE's high-level foundation has combined its position as a major global target for new direct
speculation, as well as a preferred destination for living, working, company, and as a global
monetary Centre. According to the World Bank's Doing Business 2020 report, the UAE,
represented by DEWA, ranked #1 in Getting Electricity for the third consecutive year. The study
analyses the ease of doing business in 180 economies throughout the world (Zare, 2015). DEWA
received a perfect score in all of the Getting Electricity criteria, including the methods required
to obtain a power association; the time required to complete each approach; the charges
associated with each measure; and the dependability and simplicity of taxation. DEWA is critical
to the UAE's global successes, thanks to citizens who are working hard to make DEWA a global
model for energy productivity and dependability, as well as providing a high-level framework
that contributes to Dubai being the smartest and most joyous city on the globe.
Current Performance of organization:
DEWA has achieved outstanding results in the specialized and monetary exhibition points, on
par with large global utilities. It has increased its income streams by driving initiatives in several
domains in the energy and water sectors, as demonstrated by the highest expectations of
reliability and efficacy. DEWA participates in a robust monetary presentation propelled by
interest in resources totaling over AED 250 billion (Shoaib, 2018). It has over 1,000,000
customers, and the number of new records is growing at a rate of about 9% each year. This is
done through a realistic strategy and a plan to transform Dubai into a Centre of excellence for
new ideas required to achieve net zero emissions and 100 percent clean energy by 2050. DEWA
has been successful in obtaining the assurance of big financial supporters to work on its major
projects, notably in sustainable and renewable energy using the Independent Power Producer
(IPP) model. DEWA has raised around $50 billion under this technique.
With its diverse projects, DEWA is transforming Dubai into a global Centre for clean energy,
using various problematic improvements, with a focus on extending the energy mix, as we try to
work on the personal happiness of all UAE residents. The listing of DEWA on the Dubai

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Financial Market confirms the confidence of global financial supporters in the Dubai
Government and its associations, as well as the stable position DEWA has (Casale, 2012). The
role will also encourage inventiveness and development, as well as improve Dubai's position as a
major platform for global speculations and a big traveler goal; supporting the Dubai 2050 Urban
Master Plan, which aims to make Dubai the finest city in the world.
Strategic Posture of organization:
One of the most important foundations of present administration is strategic planning. It plays an
important role in working on an organization's exposition and developing its work tools to make
the most use of the assets. Arranging also aids in aligning assets to objectives in order to achieve
excellence and the pleasure of clients and partners (AlSuwaidi, 2021). DEWA has implemented
the finest Corporate Governance standards for State-Owned Enterprises in compliance with the
OECD 2015 recommendations. The World Bank's guidelines, as well as the best actions of
electricity and water suppliers globally, have been changed and adopted. A comprehensive
Governance Framework, Governance Policy, and Governance Charter have been implemented.
DEWA is wholly owned by the Government of Dubai. Its nine-member Board is appointed by
the Government of Dubai through a legal decision. Eight of the persons are self-sufficient and
non-commanding. By rule, the Managing Director and CEO are also mentioned. The
Governance Framework comprises model administration components, for example, Board
oversight, a reasonable organization outline and scope of control, an all-around reported method,
and proper nomination of monetary and managerial experts. There is a complete set-up of
executive-level advisory groups, as well as elaborate arrangements covering all capabilities. A
Code of Conduct and Ethics, as well as an Employee Handbook, aid in the dissemination of
excellent management components within DEWA.
Client Needs and Satisfaction:
DEWA provides various forms of help to about 562,000 clients. Approximately 480,600
customers are residents, with the remainder being business and contemporary customers.
DEWA's vital planning and estimation aids in meeting the demands of buyers (Dhakal, 2019).
DEWA, on the other hand, is committed to supporting Dubai's economy by ensuring consumer
loyalty. The organisation has established 18 customer help centers in various districts of Dubai.

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Organization’s Mission:
DEWA is focused on the delight of our capital providers and the advancement of Dubai's vision
through the conveyance of up-to-date water and power administrations at a world class level of
trust, security, and intensity in an environment that sustains advancement with a capable and
exceptionally prepared labor force and compelling organizations.
Organization’s Objectives:
The fundamental purpose of DEWAs is to gradually develop and advance in terms of client
loyalty. DEWA is pushing the metropolitan area vision of experimental turn of events and
development by conveying energy and water to meet the UAE's growing demands. DEWA
established a happiness office in 2017 to assist the fundamental company goal of achieving the
bliss of generally capital providers as well as every single working expert (Fahad, 2020).
DEWA's business goal is to motivate people to embrace healthy and happy environmental
characteristics that will secure the power and development level of the organization.
SWOT Analysis of DEWA:
The SWOT Matrix is an important tool that supports first-line managers in developing four types
of methods: (Strength-openings) systems, (shortcomings openings) techniques, (strength-danger)
procedures, and (shortcomings dangers) methodologies. Strength-Opportunist’s methods take use
of an organization's internal unity to gain from external opportunities. Shortcoming Opportunists
(WO) tactics focus on working on internal flaws by taking advantage of externally available
doors. ST systems mitigate the impact of external threats, whereas WT is a set of defensive
methods focused on mitigating inside flaws. SWOT analyses aid in scanning the external and
internal conditions of DEWA's future expansion.
Strengths:
Because of the water and power production, there is a wide range of administrations available.
This creates a scalable organisation and a flexible environment in which DEWA can provide
continual administrations to meet the needs of its customers.

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DEWA is renowned for being an outstanding creative utility, hence they have strong established
convictions in the organisation (Çelıkkol, 2017). They provide outstanding management talents
all through life and aim to get more than satisfactory outcomes for clients.
DEWA will continue to deliver power and water to its most important global principles. They
have a wealth of industry knowledge because they own, operate, and maintain power stations,
desalination facilities, springs, and electricity and water transmission lines throughout the
Emirate of Dubai.
DEWA has an exclusive utility foundation requirement. This strength will assist other
individuals who are disadvantaged as a result of the innovatively advanced frameworks in their
plants.
Weakness:
Desalination facilities consume a lot of energy, and the costs might rise when advanced
desalination technologies are used.
Employees confront just email as a means of contact on a daily basis, as they may use their
company email for personal purposes.
A lack of skilled and highly trained personnel, as well as a lack of service processes and rules.
Opportunities:
The focus is on establishing commercial affiliations with other organizations (W, 2017). DEWA
must develop its operations and obtain anticipated power by interfacing with government and
local lattices.
There is a massive increase in the number of potential clients, which reduces the risk of a
collapse in a certain industry. Furthermore, when the company grows rapidly, operating
efficiency become possible. This will ultimately lead to a larger business, with contracts with
many countries.
Being an electric and water organisation is out of the question since DEWA may provide a two-
for-one deal.
Dangers:

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A competition hosted by Australia itself.
Vulnerability gauging is sought desired, and the public is concerned about manageability impacts
growing expense.
Changes in innovation that may have an impact on firms who are investing heavily in current
innovation.
Alterations in the administrative climate.
DEWA's critical concerns are reliant on an evaluation of the interior and exterior climate:
The Strategy Change Cycle is a valuable tool for organizations when it comes to planning and
implementing change. According to DEWA's examination of the aforesaid technique, it employs
a variety of stages for structuring the course of key administration. First and foremost, DEWA's
board of directors determines the course of action, taking into account all internal and external
factors and assets. From then, it establishes purpose, vision, and orders, as well as assesses inside
and outside capacity (Sumiarsih, 2018). DEWA aligns with the public authority's aims in Dubai
Plan 2021 and the UAE Vision 2030 by providing a compelling and attainable authoritative
vision of things to come. The subsequent phase of the differentiating evidence of important
concerns (problems) identifies the areas that require adjustment. By all accounts, the definition
of methods and activity plans is joined by the conception and receipt of the fundamental
arrangement and its recognition. DEWA reconsiders the present vision and system over a
particular time period and begins to alter to meet modern prerequisites, demands, and
assumptions.
Suggestions for the growth of the company:
DEWA has several important options for future development:
The Dubai Electricity and Water Authority (DEWA) public association is a unique example of
economic change and growth. DEWA has a few critical options for future implementation since
it strives to aid the public authority's goals, for example, Dubai Plan 2021 and the UAE Vision
2030. Given DEWA's recent incorporation of the Fourth-Generation concept, it is reasonable to
suggest that achieving the vision, alongside advancement and empowering impacts, is most
likely the primary aim. The primary critical option given alludes to important preparation as a

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development framework (Al-Sabounchi, 2019). Currently, the utility sector in the emirate of
Dubai is changing as a result of the requirements of creative innovation, such as the Dubai Clean
Energy Strategy 2050, which demonstrates the requirement for quick important arranging
processes. As a result, carrying out the necessary preparation as a system is likely to benefit the
organisation by increasing its quick responsiveness to the aforementioned changes (adaptability)
and the ensuing rapid reevaluating (vision achievement). Along with the aforementioned
masters, there are drawbacks such as the methodology's complexity and its potentially costly
cost.
Another important option for DEWA is an activity-related reaction to natural factors such as
administration activation. Solid and effective forerunners invigorate events and handle current
issues, making the organisation more resistant to external dangers and more open to new
liberties. For example, in transitioning the UAE attempt from eGovernment to Smart
Government, one may notice that authority can operate with this advancement and add to its
convenient achievement. As individuals who rouse people and advance legal methodology,
pioneers express their responsibility to alter – a goal that is also acknowledged by the UAE and
Dubai 2021 important plans (Nipper, 2019). Change responsibility, strengthening, motivation,
and a reasonable authoritative structure are among the benefits of the recommended important
decision. In response, overpowering autonomous direction and representative dissatisfaction as a
result of increased liability exacerbate the vulnerabilities of authority assembly.
DEWA's corporate-level process and reconstruction options:
DEWA's corporate-level method might be considered as successful and comprehensive. It
appears that the association, like the UAE public plan and the UAE government procedure,
follows the Harvard strategy model to best match the atmosphere. The inquiry reveals, in
particular, that DEWA gives highly well-planned examples of goals and bends over itself to
attain them. The organisation focuses on its strengths, weaknesses, opportunities, and threats in
order to select the most pertinent critical decisions and tailor them to the nation's needs. DEWA
maintains its success and preparedness in the face of constant change by methodically assessing
and refining its corporate strategy.
DEWA's fundamental demands include such focuses as functional and astute aid magnificence,
vital development, partner participation, and controllable development. Above all, it focuses on

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the National Agenda 2021 and strives to ensure a competitive information economy as well as a
realistic environment and basis (Tavares, 2018). Because DEWA portrays itself as a public
organisation, the manner in which it promotes public problems cannot be questioned. Another
essential direct is connected to the desire to create a long-lasting society and a secure personality.
In light of this, DEWA continues as an organisation dedicated to the progress of the country's
pleasure list and the human development file. According to the recent DEWA study, the
referenced documents increased significantly within a short period of time.
Despite the fact that the provided organization's current corporate process is by all accounts
rather effective, it is likely that there is a need to rebuild its position substantially. To be more
specific, it is critical to home in on the organization's areas of competence and ensure that every
one of them has given attention to the common objectives and targets, as well as understands
what has to be done and how it should be completed. As needed, a survey of spaces would reveal
a few issues and gaps that may be addressed through rethinking procedures. The findings will be
disseminated to employees so that they may all grasp the points and methods through which the
organisation constructs its corporate strategy.
DEWA's assets and capabilities for future growth:
DEWA, which serves as a consolidation of power and water authority, has a large number of
assets, including people, culture, capabilities, as well as regular, financial, and data potential. It is
vital to emphasize that the organisation adapts its assets to the overall system and expenditure
plan in order to conserve them for future generations. In terms of employing common assets, it
attempts to operate in a climate-friendly manner, therefore modifying the true notion of the
emirate's basis (Kim, 2016). DEWA, for example, signed a Memorandum of Understanding with
Emirates National Bank of Dubai (NBD), which promotes computerized development and
innovation to expand business opportunities. In terms of personnel, DEWA employs the top
subject matter experts and brilliant pioneers to guarantee that the CEO-approved method works
flawlessly. Simultaneously, DEWA begins training and meetings to enable continuous turn of
events and learning and to provide workers with the opportunity for both individual and
professional growth. The pleasure list, which was previously mentioned in this article, illustrates
that DEWA's representatives are pleased to work for this public organisation. Financial and
information assets are also used consistently and appropriately. To build a strong economy, it

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employs the aforementioned resources to anticipate, investigate, and communicate facts about
both the internal and external climate, and to respond accordingly.
The talents of the organisation are exceptional. It is continually attracting workers and partners,
focusing on their fulfilment and needs. DEWA is capable of providing a comprehensive range of
services to the general population, therefore making their life easier and more convenient.
Likewise, it gathers partners' viewpoints about administrations and the organisation as a whole,
taking them into account when expounding on the system (Teimouri, 2016). To summarize,
DEWA operates in line with the public plan and the systems of the public authority.
It is critical to modify the vision to labor force planning in order to express method through
human resources. DEWA, in particular, employs the Dubai model layout, as stated by which a
few steps must be taken. It looks to be critical to determine how DEWA's help conveyance stars
and administration advancement culture shape labor force arranging methods. Several stages lead
to a sustainable arrangement of labor arranging and critical objectives (Al-Sabounchi, 2019). To
begin, it is critical to determine and break down the organization's key objectives, followed by
establishing the abilities required to achieve them in either a short- or long-term perspective.
Second, workers' abilities should be assessed, and a job market analysis should be carried out.
Third, the ability securing system should be used to identify the present gaps between the labor
force and the requirements of the organisation (Lee, 2013). DEWA, the National Bank of Abu
Dhabi, and the Emirates Group are examples of major workplace paradigms.
Recommendations:
I want to recommend most recent and refreshed programming to meet web-based exchanges, and
all making do challenges, for example, online bill instalments and enrollments, and so on.
Execution for the second hole is to set Centre administration of set and normalize work errands
to ensure consistent quality of work. Legitimately administer daily tasks, monitor worker
performance, and provide suitable feedback. Proposal for the third hole, which is IT specialists: I
may wish to recommend that the firm hire the most talented workers and give them a position as
an IT master (Sedighi, 2012). Likewise, it may be suggested to use capability executives as a
best practice and focus on the representative lifecycle model, estimating and improving
execution via preparation and correspondence. The second of the recommended methods refers

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to the influence of corporate social responsibility (CSR), which may boost representatives' esprit
de corps.
Conclusion:
DEWA was recognized with five Dubai Government Excellence Program (DGEP) Awards for
being the finest element. DEWA is the best utility association driving progress and fulfilling the
mission. DEWA received the aforementioned payment for the fourth time. DEWA conducts
business through critical as well as strong specific divisions. Certain councils comprised of
administrative employees or other DEWA colleagues assist the supervisory crew in their
exercises. The organisation holds sensitive government data as well as client information. The
test is not simply to stay up with the data innovation framework, but also to make this framework
secure from digital assaults. It should be noted that DEWA occupies a prominent position among
public organizations, surpassing the greatness of those functioning in the United States and
Europe.

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