BM 565 Digital Business: Leadership & New Technologies Report

This report examines the importance of leadership in new digital businesses, focusing on how digital transformation and technology enhance customer experiences and operational efficiency. It details the development of digital business, highlighting the shift to online platforms and the use of technologies like ERP for improved data access and decision-making. The report also discusses technological platforms such as cloud computing, word processing, and digital assistants, emphasizing their effectiveness in maintaining communication, reducing errors, and safeguarding data. Furthermore, it explores the relationship between digital technologies and management theories, noting the impact on culture, efficiency, and customer engagement through channels like social media, email, and websites. The report concludes that technology is crucial for business growth, requiring leaders to effectively implement the right tools to foster a productive work environment.

Digital Business and New Technologies
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Table of Contents
PART 1...................................................................................................................................................2
Introduction:..........................................................................................................................................2
Why do you deem this topic to be of importance?.....................................................................3
How this topic has developed?....................................................................................................3
A detailed description of the technology used in this topic and what it is used for?..................4
What technological platforms and software are used in the topic e. What type of business and
organization uses the technology?..............................................................................................4
1.5 How is it used as a business tool and is this effective?..........................................................5
Part 2.....................................................................................................................................................5
2.1 Relation to this course content and discussion on the nature of the relationship between
digital technologies and both old and newly emerging theories on business and management
structures and practices?............................................................................................................5
Conclusion:............................................................................................................................................7
References:............................................................................................................................................7
PART 1.
Introduction:
The term digital business is defined as the business which makes use of technology to
enhance the experiences of the customers and the functioning of the operations.
Leadership is a term that plays a significant role in business and digital transformation,
digital technology is the factor that can be used by any sector of the business to create
potential and value in the eyes of customers. The report is going to highlight the role and
value of leadership in new digital business as digital transformation has helped businesses

to succeed even in the hardest circumstances. The project will elaborate on how the topic is
developed which is “Importance of leadership for new digital business”. Various ways of
technology are used in leadership that will also be covered in the report (Schönsleben,
2018).
Why do you deem this topic to be of importance?
Nowadays, Digital business is the key business that keeps updated and keeps up with the
demands of the customers. Also, it allows the company to compete better in the market
with competitors. Leadership is considered to be a vital function in an organization that
allows the company to increase the overall efficiency and in attaining the targeted goals of
the organization (Boamah, Zhang, and Miah, 2021). As the world is changing and the
business is shifting online, it is required to meet the high demands of the customers by
making use of digital experience. Along with it, the companies and organizations have some
software that allows them to operate better in the daily operations of the business. Digital
leaders always make sure that they give importance to leadership, creativity, and willingness
to explore various ways to use technology to complete projects effectively. Also, in today’s
world, digital leadership is considered to be an obvious balancing act that requires a proper
set of skills to bring success for that leader, organization, and overall workforce of the
company.
How this topic has developed?
In the present time, people spend more money online instead of other ways that is one of
the main reasons, almost all businesses have shifted their business to online presence by
using digital channels. Companies make use of existing technologies to understand the
custo0mers by gathering the data for giving the best quality of services to the customers.
The topic that is “Importance of leadership for new digital business” has developed these
days and it is essential for the companies for the aim of organizing the company better and
also due to proper digitalization, the management can understand the customers and
employees better. While implementing the digital change to the business, the company
makes use of various digital tools to communicate better with the employees and
customers. Changes can be confusing for some employees which is why it is the main duty
of the leaders to help the teams with the technology so that the workload of the employees
can be reduced. And further value can be added to the business (Näsman, 2018). For any
business, it is not enough to improve the market share and companies should find new ways
to adopt the relevant practices to deal with the competition of the market. While
implementing digitalization, the main challenge is that employees do not accept new
technologies and policies easily, another challenge is the size of the company because it will
be harder to convince the employees to accept the change.
A detailed description of the technology used in this topic and what it is used
for?
The company can make use of various technologies that bring together the best tools for
the companies because for the management there are so many software options that are
available for the company. One of the main technology is Enterprise Resource
Planning(ERP), which is a process used by companies to manage and integrate the crucial

parts of their businesses. If it is not implemented properly, then it will be of no use and ERPs
allow the businesses to quickly access required information for various people like clients,
vendors, and business partners, which can also contribute to improving customer and
employee satisfaction at a quicker response rate with better accuracy rates. Moreover, the
associated costs often decrease as the company operates more efficiently.
Such technologies are available to keep the business updated. For example, word
processing, cloud computing, project management, accounting, file sharing, machine
learning, mobile applications, digital assistants, emailing clients, artificial intelligence, VoIP,
and many others.
Above mentioned technologies are used to enhance the efficiency and productivity of the
operations. Also, such tools and technologies are used to safeguard the data to make the
important decisions that lead to competitive advantages (Choi and Luo, 2019).
What technological platforms and software are used in the topic e. What type
of business and organization uses the technology?
Nowadays almost all business uses the digital platform to share information with the clients
or audience that is why the companies have a variety of tools and techniques and the
companies are also investing in technology globally such as social media. Various tools,
platforms, or software are explained below-  Cloud Computing-It includes various services such as storage, databases, and
analytics which assists the company to be more innovative, faster, and with more
flexible resources. It is best for such companies which cannot afford their data-
concentred computing infrastructure. Companies can avail such services by having
rent access which also reduces the expenses of maintaining heavy IT infrastructures. Word processing- It helps the companies to make text text-related tents by typing
and it also comprises having several tools that are used to format the data. For
example, a company can use it to make a marketing plan to promote the product or
make policies for human resources.
 Digital assistants- This is an advanced computer program that supports the
companies to meet the demands for various productivity with better quality. These
are also represented by technologies like voice as assistance, chatbots, and many
others.
1.5 How is it used as a business tool and is this effective?
Technology is considered as a gift for humans because as the competition is increasing day
by day, becomes difficult for the companies to adopt the changes quickly (Ferkins, Shilbury,
and O’Boyle, 2018). In that case, technology helps the business to keep up with the changing
market as technology has changed every aspect of life at a fast pace. The tools are effective
because these are required to maintain the level of communication as the workers on the
field are tend to be connected with the management. Technology is essential in the
operations of the company as it allows to reduce the chances of duplications and errors.
Without the proper technology, the company will not be able to save more time by being

more productive and competitive. These tools are effective as it also keeps the data safe for
the clients and employees. One of the main roles of technology in the business is to elevate
the level of growth by improving the operations of the company. Various companies and
industries use such tools and technologies to improve their business communication,
inventory management, financial record-keeping, and production level (Kappelman and
et.al.,2019).
Part 2.
2.1 Relation to this course content and discussion on the nature of the
relationship between digital technologies and both old and newly
emerging theories on business and management structures and
practices?
The relationship between digital technologies and both old and newly emerging theories on
business and management structures and practices are explained below-
As the technology is getting an advance that has led to bringing new devices that provide
support to the company by increasing the profits and keeping the customers happy (Qiu and
Pesch, 2019). Technology has created a major impact on various aspects that as culture,
efficiency, and customers. There are various tasks of the company like file keeping,
accounting, inventory management for that company need technology and digitalization to
perform the above-mentioned tasks. There is a direct relationship between the digital
technologies and the management as the companies have started making use of various
technology tools to improve the customer’s services such as-
Social Media- The company takes the help of the online community that acts as a link
between the company and customers such as the queries, questions, doubts, or complaints
can also be sorted by using this platform.
E-mail- On the other hand, Email is said to be the traditional way of communicating with the
customers as this is used to explain the features of the products or about a new product
that is going to be launched in the market. This technology is used as a channel for
marketing campaigns or to make any changes in the campaigns.
Websites- Before digitalization, a website used to be the link between the customers and
the company and now it is used as a marketing tool (Elding and Morris, 2018). In the era of
social media and digitalization, having a website is a must as it presents the image of the
company in In front of the customers. Once the company has a website then the company
has more visitors which can be converted into leads in the future.
The organization has various departments that are related to the material, human,
informational, financial resources of the company. Due to technological changes, the
companies get affected as it will lead to an increase in the need for new people who have
managerial, social, and diplomatic skills. Due to new technologies, the businesses get the
chance of improving their marketing tactics that would help in the growth of the business.
Due to technology, it has now become easier and more accessible to have a successful
business. When any company starts its business then it is required to delegate the work and
the tasks such as managers, social media managers, marketing experts, account executives,

and many others. Technology has become the lifeline of businesses and also customers are
spending their precious time on social media too that is why the company needs to take
care of its customers and investors. The company should make sure that the customers are
satisfied with the services they are getting from the business. Technology is a link to the
world as it has a wide reach in the world because the internet plays an essential role in
marketing campaigns too. The new world is made up of connected devices, artificial
intelligence, or various solutions which allow the company to work better (McKenna and
Roone, 2019).
Technology allows the company to have various ways to collaborate with the team
and the leadership requires better communication that can be implemented by using
Dropbox, Skype, email, social media, and many others. Technology can make the company
more productive and with the help of technology leaders make a positive work environment
for the employees who are committed to the goals of the company. The impact of
technology on leadership is significant and the benefits are many. That is why, one thing
that remains a challenge for all the leaders across the world is to make use of the right
technology at the right time and in the right ways (Oc, 2018). One of the main goals of
technology is to make things more affordable for people as people take notice of the cost of
products. An effective digital leader knows the goals of the business and gives importance to
communication and creativity so that new ways of technology can be explored to help the
business tasks.
Due to digitalization, the company can have a better digital culture, by having productive
employees that will directly enhance the level of customer satisfaction and more revenue.
The whole concept of digitalization is growing up fast and that is why it is gaining popularity
in the market because it allows improving the work environment that leads to employee
motivation and high productivity. Digital skills comprise of the knowledge that can evaluate
and understand the need for resources in the company which brings the digital roadmap in
the digital leadership (Rosenbach, 2018).
Conclusion:
From the above analysis, it can be said that digital transformation is main in all the areas of
the operations of the company as it is related to affecting the relationship with customers
by keeping them satisfied and by providing them quality products. The report presented the
significance of leadership in the digital business because the companies are required to take
bold steps and adopt experiments with the various failures to be more successful in the
business. As the world is changing, there are various tools and techniques which are
available for the companies. With the help of this report, various tools were evaluated
which contribute a lot to the success of the company for better functioning of the
operations.
References:
Books and Journal
Rosenbach, W.E., 2018. Contemporary issues in leadership. Routledge.

Oc, B., 2018. Contextual leadership: A systematic review of how contextual factors shape
leadership and its outcomes. The Leadership Quarterly, 29(1), pp.218-235.
Bratton, J. ed., 2020. Organizational leadership. Sage.
Elding, C. and Morris, R., 2018. Digitalization and its impact on the economy: insights from a
survey of large companies. Economic Bulletin Boxes, 7.
Qiu, Y. and Pesch, R., 2019, July. The Impact of Digitalisation on Organisations---A Review of
the Empirical Literature. In Academy of Management Proceedings (Vol. 2019, No. 1, p.
19324). Briarcliff Manor, NY 10510: Academy of Management.
Perkins, L., Shilbury, D. and O’Boyle, I., 2018. Leadership in governance: Exploring collective
board leadership in sports governance systems. Sport Management Review, 21(3), pp.221-
231.
Kappelman, L., Johnson, V., Torres, R., Maurer, C. and McLean, E., 2019. A study of
information systems issues, practices, and leadership in Europe. European Journal of
Information Systems, 28(1), pp.26-42.
McKenna, B. and Rooney, D., 2019. Wise leadership.
Näsman, Y., 2018. The theory of caritative leadership applied to education. International
Journal of Leadership in Education, 21(4), pp.518-529.
Schönsleben, P., 2018. Integral logistics management: operations and supply chain
management within and across companies. CRC Press.
Boamah, F.A., Zhang, J. and Miah, M.H., 2021. The impact of tacit knowledge sharing on the
success of construction companies’ operations. Journal of Engineering, Design, and
Technology.
Choi, T.M. and Luo, S., 2019. Data quality challenges for sustainable fashion supply chain
operations in emerging markets: Roles of blockchain, government sponsors and
environment taxes. Transportation Research Part E: Logistics and Transportation
Review, 131, pp.139-152.
Appendices: