Impact of Digital Technology on Sheldon Hotel's Business Operations

This report analyzes the impact of digital technology on the operations of Sheldon Hotel. The research, conducted through a questionnaire, explores various themes including the use of digital technology, the types of technologies employed (database, software, online payment, online forms), and the benefits derived such as reduced costs, increased business efficiency, and the development of new products. The report further investigates the impact on customer satisfaction, communication between employees and managers, the level of impact on core business activities, and the improvement in employee performance. The findings indicate a positive correlation between the implementation of digital technology and several key performance indicators at Sheldon Hotel.

PROJECT REPORT

Communicate research outcomes in an
appropriate manner for the intended audience
 In this research the data is collected through questionnaire. Primary data refers to data
collected for the first time by using sources such as interview, e mails, questionnaire, etc. It
is very authentic method and data collected is very specific.

Theme 1: Use of digital technology in
business activities
1
.
Is Sheldon Hotel using digital technology in
their business activities or not?
Number
Yes 8
No 2
Total 10

Theme 2: Type of digital technology used by Sheldon hotel
2. What type of digital technology is been used by Sheldon Hotel? Number
Database 2
Software 4
Online payment 3
Online forms for registration 1
Total 10

Theme 3: Benefits of using digital technology in business
activities
3. What were the benefits of using digital technology? Number
Reduced cost of operations 1
Increase in business efficiency 3
Development of new products or services 4
Increased customer satisfaction 2
Total 10

Theme 4: Increase of customer satisfaction by using
digital technology
4. Did customer satisfaction increased by using digital
technology?
Number
Yes 7
No 3
Total 10

Theme 5: increase of communication between employees
and managers
5. Did communication between employees and managers
increased or not?
Number
Yes 6
No 4
Total 10

Theme 6: Level of impact on core activities of business
6. What was the level of impact on core activities of business? Number
Low 2
Medium 3
High 5
Total 10

Theme 7: Employee performance has
increased at various level in Sheldon hotel.
7. Is using digital technology has improved employee
performance at various level or not?
Number
Yes 9
No 1
Total 10

THANK YOU