Quality Systems in IT: Digital Dashboard Development Analysis Report

This report provides a comprehensive overview of quality systems in IT, specifically focusing on the development of digital dashboards. It begins by discussing national and international quality standards, such as ISO standards, applicable to digital dashboard development, emphasizing their role in ensuring system standardization and compliance. The report then critically evaluates dashboard development against internationally recognized best practices, highlighting key aspects like user needs, responsive design, and data visualization. It further analyzes the risks associated with digital dashboard development, particularly from the perspective of a global private bank, including cybersecurity, workforce and talent risks, legal and regulatory risks, and financial risks. The System Development Life Cycle (SDLC) is explained, outlining the phases from planning and analysis to design, implementation, testing, and maintenance. The report also details product specifications for a digital dashboard, focusing on features like a modular layout, data visualization, and integration with existing systems. Finally, it discusses the relevance of AGILE project management, work breakdown structure, and Gantt charts in the context of digital dashboard development, providing a holistic view of the quality systems involved.

Quality Systems in IT

Table of Contents
INTRODUCTION...........................................................................................................................3
Question-1........................................................................................................................................3
Question-2........................................................................................................................................5
Question-3........................................................................................................................................8
Question-4......................................................................................................................................12
Question 5......................................................................................................................................14
CONCLUSION..............................................................................................................................16
REFRENCES.................................................................................................................................17

INTRODUCTION
A quality system refers to structure which describes responsibilities, procedures and policies,
process, resources which is being used for management of quality. National and international
standards for development of digital dashboard is discussed. Critical evaluation of dashboard
against internationally recognised best practice is described. Risk associated with development of
digital project and system of development life- cycle is applied for development of digital
dashboard. Further, product specification and importance of quality control documentation in the
system is described. Relevance of AGILE project management approach, work break down
structure, Gantt chart is discussed.
Question-1
Discuss the national and international quality standards applicable for development of digital
dashboard.
ISO is based on the national standards bodies which applicable from 140 different
countries including BSI. It promote the development of system standardization to aid the
international exchange of goods and services. ISO’s work in the international agreements, which
has been published as international standards. The purpose of international standards contain a
technical specification and other kind or precise criteria which ensure that quality of new system,
processes, and systems. It must ensure that become fit for their intended purpose or not.
As per given scenario, bank advisory client relationship system should be included Quality
standards. It must fix a criteria or rules set up by organisations that help to identify compliance
across national borders. These kind of rules or regulations make it easier to conduct an enterprise
on the level of playing field (Bhatia and Awasthi, 2017). In most of case, it allows to establish a
strong collaboration by overcoming both regional as well as local constraints.
In Digital dashboard, development or monitor team used the ISO 37120 standards for
implementation of digital concept. It may support for system to run in the digital forms and
transformation engine using open data set required by standards.
Running at digital dashboard, it is mainly used ISO 371120 standards which can help to
represent automatically import local data from different spreadsheets and transformation. It is
one of the great aspect in context of national as well as international standards. Bank advisory
will use digital dashboard in order to monitor or track the activities of client. This is the best way
to create interactive reports about different theme and indicators. There is rich analytics empower

the administration of system with consideration of effective tool or platform in order to
accelerate cost effective implementation. It leads to compliance with the ISO 37120 standards
and certification.
The running digital dashboard used by ISO 37120 and allows perform experimenting by
adding different objects and service. This is necessary aspect to custom indicators and linkages
with local data sources. It is enabling the overall monitoring or analytics or evaluation of
sustainability in real time. As per given study, bank Advisory team will focus on the use ISO
37120 standards in context of digital dashboard. In order to follow all protocols while collecting
large amount of data on daily or monthly basis. The quality standards are important aspect in
term of scalable which means further expansion of KPIs to represent the structure of digital
dashboard.
Development of the dashboard against internationally recognised the best practice.
To rise of innovative, interactive and data driven tool or platform which help for creating
effective digital dashboard like the one feature- simple, accessible to today’s forward thinking
enterprises.
In context of digital dashboard design, there are different best practices recognised to
understand the specific need or requirement of client’s.
Decide what user need from digital dashboard- it is the most commonly used practice in
which support for targeting a person, those are needed to use digital dashboard and check all
service availability in proper manner (Khatibi and et.al., 2021). Through this practice, it is
important to create an interactive dashboard while sticking to single screen. Dashboards are
usually provide the glance view, which become interactive way to show information or data.
By using all metrics onto classic one page, it is likely to achieve better engagement with the
help of digital dashboard because many user cannot have an ability to sort problem. On the basis
of metrics, it is applicable to balance with suitable space and then create breathing room for data
or information.
Responsive dashboards hand power to the multiple users- in order to add responsive design
in term of digital dashboard. It allows the user to decide which kind of data or information they
wants. So as, it is consider as good responsive design which is clearly represents and understand
UI. In some situation, client have not power to control the dashboard but they were accessing

information in proper manner. Sometimes, data visualization elements are creating more work
for client as they can feel in case with proper explanation.
Great dashboard lead with key data or information- it is another practices in which recognize the
importance of data or information, afterwards it will be representing in the form of digital
dashboard. This is not only establish a communication with confidence and decisiveness. For
example- client take look at the influencer towards digital dashboard.
The stylish way of on trend with represent modern, clean design. Whenever, it will be
representing data or information which is always help client to find all necessary information in
proper manner.
Using data from architecture in term of great dashboard design- this kind of practice will
support in the term of information architecture or hierarchy. Afterwards, client may decide which
information they can use in future. All elements are playing important role and represent the
digital dashboard leads with account balance.
Question-2
Risk associated with development of digital dashboard from views of global private bank
According to the view of global private bank, Digital transformation is based on the
universal commercial trends. There is no specific areas of industry where new modern
technologies adapted such as data analytics (Massardi and Utama, 2018). This kind of new
technology can make processes and interaction better, cheaper and faster. But alongside, it will
be increased the risk or threat associated with development of digital dashboard.
Cyber security- it is the most common risk in term of corporate digital threat. Even if a
private bank is not pursuing an effective strategy itself, the digitalized and connected world
which means that no enterprise can ignore this kind of risk. Mainly, it has been occurred
hacking, data or information leaks and other kind of breaches. Nowadays, it vast majority of
enterprise in UK rely on digital technology of function.
The GDPR data related privacy has been shown the effectiveness of security around the
digital dashboard. This is because it is already include information or client. There are host of
another type of security risks such as protection of business against financial fraud, trade secrets,
securing intellectual property.
According to cyber security breach in 2019, it has found that 60% of businesses had
experienced an attempt of cyber breach. On the basis of Private bank, it is important to control

the attacks, security issue otherwise, it will directly affecting on the overall business
performance.
Potential workforce and talent risks- this kind of risk is associated with development of
digital dashboard. If in case, staff member of bank have a lack of ability and necessary skills for
digital project development. It is difficult to resolve complex issue at the time of execution.
Therefore, it is majorly affecting overall business performance
Legal and regulatory risks, where it applicable compliance requirements and constraints
need to be effectively built into digital dashboard. A poor legal regulation which may arise a lot
of problem or issue in the development of digital dashboard (Montgomery and Borror, 2017).
As a result, it will be generating unsatisfactory result or outcome.
Financial risks- at the time of digital dashboard development project, it obvious thing to
increase level of financial risk. Bank invest the money on the digital strategy and deployment of
capital into potential untested system.
On the basis of discussion, it is clear that awareness of cyber security as a board level issue
in the development of dashboard system. Where a transformational digital strategy is being
considered by private bank, while actively engaged in the appraising. In this way, it is also
develop more understanding towards modern technology, appreciate a certain or risk.

System development life-cycle
A system development life cycle or SDLC is basically explain the model of project
management. It refers to different stages that help to essential bring an entire project in digital
dashboard. It can be identified the idea, conception all the way in which deployment and then
maintenance. Here are explain the different stages of system development life cycle as follows:-
Planning stage- in this phase, it is mainly focused on the feasibility of digital dashboard
project and then gather all essential information which may require for project. It is helping to
define certain kind of problem and scope of existing digital dashboard system. In order to
develop digital dashboard to follow development cycle. In context of theoretical concept, it
would help to catch problem before they will be affected by development.
Analysis stage- in this phase, it can be gathered the specific information related to digital
dashboard so that it help to do some update new system (Murmura and Bravi, 2018). This can
possible when identify prototype system requirement and choose alternative approach to do
research & development analysis. In this phase, it has been created SRS (Software Requirement
Specification) include hardware, software and network information. This will help to build a co-
relation with all essential resources.
Design stage- in this process, it come after a good understanding of client’s requirements.
This is basically defines all element of system which is mainly used in digital dashboard project.
A designer will always focused on the consideration of programming language. This is because
of coding part which help to manage and control the overall functionality of system. In order to
expand the system design is produced and it will meet all functional and technical requirements,
in the form of logically and physically manner.
Implementation and deployment- in this phase, it comes after completing the design of
digital dashboard project in order to specify the actual construction process after having a
complete and illustrated design for purpose of request system. In term of SDLC, the actual code
is written and if system contains software, hardware and implementation process will
configuration, fine-tuning for entire hardware.
System testing- once a digital dashboard system is developed and then perform a testing
which become more important to ensure consumer satisfaction. It help to acquire more
knowledge of entire system. If in case, any kind of error, bugs identified where it can easily
eliminate or remove in proper manner.

Maintenance- in this phase, digital dashboard system will be carried out to make sure that
system work properly. Sometimes, it will help to replace old hardware and continuously
evaluating system performance. On regular basis, it is essential to update certain components and
make sure that system meets all standards, and easily handle the security threat or risk.
Question-3
Product specification of digital dashboard
On the basis of client advisor at global private bank, it has been improved the experience in
order to develop a new digital dashboard and give a major support of client. The primary goal of
new system is to establish advisor-client relationships, reduce time spent on daily processes and
focus on the high value activities.
A digital dashboard is one of the most useful aspect when it comes to access information
quickly and reliable insight into business related intelligence. It enable the clients, business
partners, executives and stakeholders (Tantipisut and Yenradee, 2020). Each and every
stakeholder have been establishing the better collaboration and share contextual business
information each other’s.
The specification of new digital dashboard system
The layout of digital dashboard must be fluid, effective and simple. That’s why, it can be
designed in the form of modular layout. It is quite a powerful and best choice for dashboard
design. The characteristics of design style is represented in the form of grid based layout, more
dependency on typography and minimalist graphics. This kind of design specifications are
majorly inspire or motivate client.

The digital dashboard will be generated the static display of business information or data with in
capability. Therefore, it offers in context of interacting with multiple data sets. It help to provide
the various filters, parameters and selection of different range. A digital dashboard product is
including feature of rich interactivity, complete with drill-down and handle any kind of
zoombing capabilities. It enabled the user to drill down into data, and even slice or dice on the
basis of analysis.
The ability of digital dashboard is to represent chart, report as images for use in
presentation or email attachements. This feature plays imporant role in term of design patern. It
must be possible for client’s to share information. According to the design of dashboard, it is
always consider as spark-lines and word sized charts, which plays important role in context of
data intense, simple design and graphics. It offer a quick sense of historical context and enrich
the overall measurment which being displayed in the form of digital dashboard.

In order to develop a new digital dashboard system, it has been used the data
visualization tool or platform such as Power BI, tableau. These are providing the better way to
visual report, charts. Therefore, client’s can easily identify the total amount of investment on
financial activities, loan amount. All kind of informations are accessible for client’s and establish
a strong coordination with private bank.
Significance of quality control documentation in SDLC and roles in term of problem avoidance.
Quality assurance refers to the systematic plan or procedure of monitoring the quality of
new system. Usually, it has been used the process which allows to maintain performance and
efficiency of digital dashboard. Quality assurance is one of the proactive and plays important
roles in each phase of SDLC. Therefore, it become easier for identifying the defects in items.
According to the quality control in SDLC, it should be covered the documentations such as
Business case, Project brief, Project initiation document and Project definition document etc.
these are basically representing the requirement analysis of system, design, development and
testing (Valks, Arkesteijn and Den Heijer, 2021). In current’s process, project requires planned
and serialization documentation for purpose of testing or development. Because it must have
supported the organisation to concentrate on the recording and collecting software, hardware
specification of item.
In context of digital dashboard development, the significance of project initiation
document is to identify the business problem or opportunity is identified. A project team is
appointed to the developer where they can create an interactive digital dashboard for clients and
deliver the solution. A business case documentation will help to find the innovative ideas which
preferred to implement a solution in the form of digital dashboard.
A private bank has been undertaken the approval from sponsor and keep record all
information, and required funding which is allocated to the process with feasibility. If approval
from sponsor side, it has been performed the planning phase and use the document of project
initiation. In this documentation, it should include project progress report, lesson learned report,
customer acceptance form and break down structure. These are considered the important roles
played at the time of SDLC in development of digital dashboard relevant to the Client
relationship.
The problem arise in the new system, when starting a new digital dashboard project, it must
set the different stages for work ahead. Be sure to discuss the overall process and understand

related actions. It comes before and after, establish an interaction with different activities. By
using project documentation at the time of SDLC, it is clearly shown the goals, objectives, and
process areas (Valks, Arkesteijn and Den Heijer, 2021). This can help to avoid problem in
project scope of work, put each process within context of neighbouring process. In additional, it
make sure that how process furthers starts and achieve desirable goal of bank in their client
relationship as digital dashboard.
In most of cases, it has been identified certain kind of errors such as system failure, loss of
data transmission. This kind of problem can avoid with the documentation project which provide
the brief idea in current hard ware system and then afterwards, it will implement better solution
to eliminate or remove problems effectively and efficiently. This is possible due to
documentation of project.

Question-4
Agile project management approach for the digital dashboard
Agile project management is based on the iterative approach in order to manage and
control the software development. By using agile, it is mainly focused on the continuous releases
and incorporating customer feedback with every iteration. Agile methodology can be used by
designer during digital dashboard. Because agile project management approach is always helping
the designer to continue perform evaluation, collaboration. In order to target the Bank system
dealing with rapid to market deadlines.
In context of digital dashboard development, agile methodology is one of the best option to
increase the performance and efficiency. But this kind of thing can possible due to the high
product quality of dashboard. Development team members always focused on the regular check-
ups and find areas of upgrade or improvement. Agile can be created a virtual environment in
which eliminate or remove chances of absolute project failure. Working in the sprints that allows
teams to develop a dynamic digital dashboard which is always attracted more clients. At
beginning, it may have increased the possibility of fail fast and take another necessary approach.
Team members of digital dashboard development has been used the agile approach in
which monitor, track the progressing. As frequently, it reviews provide as increased the better
transparency. AGILE effectively helps digital dashboard project meet quality criteria for their
client relationship at global private bank (Valks, Arkesteijn and Den Heijer, 2021). The test
driven development proposes that a team developer start by writing automated unit test against a
new requirement. This kind of approach will be used through agile methodology in digital
dashboard project to check the errors, bugs. Agile methodology is rapidly used in the digital
dashboard project which means that merge with developer working copies as frequently to
prevent integration issues. All type of visualization generated report can be performed by
automate unit or build a server quality to be assured in proper manner.