Digital Disruption and Transformation: A Case Study Report

This report presents a case study on digital disruption and transformation, focusing on Wilton Way Cafe. The study examines the impact of digital technologies on the cafe, challenges faced, and strategies for improvement. It explores how digital disruption influences the cafe's operations, customer satisfaction, and overall business performance. The report also discusses the role of technology in addressing challenges and providing long-term benefits. Key themes include the types of technologies used, the challenges of digitalization, and the impact on customer service. The report concludes with recommendations for managing digital disruption effectively, emphasizing the need for strategic planning and adaptation. References to relevant academic sources are also provided.

MANAGING A SUCCESSFUL
BUSINESS PROJECT

INTRODUCTION
Digital technologies play a necessary in the developing organizations
whether it is large or small scale firms.
It is a rising concept which is followed through each organizations in this
present time period.

Background of Project
Aims: The main aim of this project is “How businesses have coped with major challenges of digital
disruption and transformation: A case study of Wilton way cafe .”
Objectives:
• To determine impact of digital disruption on Wilton way Cafe.
• To examine influence of digital disruption to deal with challenges.
• To identify different ways to resolve main challenges of digital transformation and disruption.
• Principle of Concreteness

Digital technologies are beneficial
Yes No
0
2
4
6
8
10
12
14
16
18
20
Column B

Type of digital technology is best for Wilton
Way Cafe firm

THEME 3: Kind of technologies provide assistance to
Wilton Way Cafe

THEME 4: Digitalization concept create any kind of
challenges

THEME 5: Transformation helps in increased the
customers satisfaction and quality services

THEME 6: Organization feels that digital
technologies are put negative impact

THEME 7: Wilton Way Cafe maintain their
operational activities

THEME 8: Concept of digitalization provide long
term benefits

RECOMMENDATIONS
Digital disruption and transformation not only carried the convenience with also
provide many challenges as well as problems.
In this, manager of firm is responsible to manage and control all challenges in an
effective manner.
In order to solve all issues in proper manner, there is a need to Wilton way cafe to
find the better ways to deal all the challenges in simple way.