University Project: Implementing a Chatbot for Emirates Airline

This project focuses on implementing a chatbot for Emirates Airline to enhance communication with staff and clients, leveraging disruptive software mechanisms for innovation. It outlines project management methods, including evaluating existing customer support, proposing a new chatbot, and adapting to cognitive technologies. The project plan includes developing installation strategies, building AI-based bots, and implementing natural language processing. It also covers project control, assessing cognitive technologies, and integrating AI systems. Options for Emirates include strategic alliances, in-house software development, and re-engineering existing technologies. The implementation process involves clarifying lines of business, assessing customer support, and arranging training. The project addresses transformational and traditional risks, proposing a risk management plan. Functional and technical testing, along with a recommendation for hiring IT staff and using open-source software, are also included. The conclusion emphasizes the use of adaptive cognitive technologies, system integration, and enhanced client communication.

IMPLEMENTING CHAT BOT
IN EMIRATES AIRLINE
COMPANY
Name of the Author-
University Name-

INTRODUCTION
 This presentation focuses on the
Implementing Chat Bot in Emirates Airline
Company.
 It is done to strengthen the communication
among the staff members and clients.
 It is supported by the software solution app
powered by disruptive enterprises software
mechanism.
 It brings innovation to the enterprises.

MANAGING DIGITAL
TRANSFORMATION PROJECTS
Chat Bot is proposed for strengthen the support chat
with clients in Emirates.
It is a type of conversation agent (computer
program) designed to simulate an intelligent
conversation with one or more clients and
employees.
It is virtual assistant programmed to automatically
answers the requests.
It is done with the installation and implementation of
cognitive technologies in process.

PROJECT MANAGEMENT METHODS FOR
DIGITAL TRANSFORMATION PROJECTS
 Identifies the steps which drives the changes.
 Evaluate existing customer support service
program..
 Proposed new Chat bot with its strength and
weakness (Bradshaw & Howard, 2018).
 Adaption with the newly cognitive
technologies to implement the digital
transformation in Chat bot adoption process.

PROJECT PLANS FOR THE DIGITAL
TRANSFORMATION IN EMIRATES
 Developing installation strategies and adapt
with the newly installed cognitive
technologies.
 Building new Artificial- intelligence based
bots system.
 Self-aware chat bots system development.
 Hiring newly IT members to support new
cognitive system.
 Implementation of the natural language
processing.
 Assessing the implemented NLP on trial
basis.

PROJECT CONTROL FOR THE DIGITAL TRANSFORMATION
PROJECT FOR CHAT BOT IN EMIRATES
 Assessing the basics of
cognitive technologies.
 Integrating the cognitive
computing APIs with the
implemented enterprises
resources planning.
 Aligning the system with the
Artificial intelligence system.
 Hiring IT expert to control the
cognitive technologies failure in
process
 Evaluate the system process
again .

OPTIONS AVAILABLE FOR EMIRATES
FOR CHATBOT
 Buying option- Emirates could enter into
strategic alliance with other vendor for the
software system with the cognitive
capabilities.
 Build the in house software- It might focus on
building a new technologies and in-house
software for the machine learning.
 Re-engineering of the existing technologies-
it may relates to advancing the existing
cognitive technologies and system.

PROCESS PLANNING FOR CHAT
BOT IMPLEMENTATION IN
EMIRATES
•Clarify the each line of business for
cognitive technologies implementation.
•To adapt the Chat Bot needed for the
process.
•Assessing the customer support with the
chat department.
•Arranging proper training and
development.

CHATBOT DEVELOPMENT PLATFORM
 Setting up of proper IT program.
 Arranging forms and tools that have natural
set up program.
 Implementing Botsify, chatfuel, and drift
process on website to develop new
dashboard mechanism.
 Develop Chatbot tools with the relative
reorganization tool.

OPTIMIZATION OF INTERFACE IN
SYSTEM PROCESS
 Evaluating resistance in the process program
in system process.
 Hiring new IT process employees and
management.
 Assessing the dashboard mechanism
requirements.
 Build from open source software (Dubai
Women's College, 2017 ).

PROJECT RISK FOR DIGITAL TRANSFORMATION
IN CHAT BOT IMPLEMENTATION
 Transformational risk- This risk is procedural
risk which may reveals the lack of
transformation governance on the Chat bot
implementation in Emirates.
 Traditional risk- Lack of customer proofing
and less effective adaption with the newly
developed Chat Bot in support Chat in
Emirates.

PROJECT RISK MANAGEMENT PLAN
FOR DIGITAL TRANSFORMATION
Flags up customer proofing
which drives better client’s
experience.
Align the organizational
structure with newly
developed Chat bot based on
the cognitive technologies.
Identifying and mitigating
risk of digitized approach
through technologies, cyber,
operational and privacy
approach.