Digital Trust Essay: Digital Health Foundations, Semester 1, 2019

This essay delves into the concept of digital trust within the Australian healthcare system, specifically focusing on the My Health Record (MHR) system. The introduction highlights the increasing reliance on digital transformation in healthcare and emphasizes the importance of managing various business functions effectively. The essay discusses the goals of the MHR, which aims to create a secure online record of patient health information, accessible to healthcare providers. It explores the benefits of the system for patients and doctors, including improved treatment and emergency care. The essay acknowledges the challenges associated with electronic health records, such as privacy and security concerns, and highlights how the MHR system addresses these issues through robust cybersecurity measures and government regulations. The author reflects on their personal engagement with the MHR, emphasizing its role in medical research and patient care. In conclusion, the essay underscores the significance of the MHR system in enhancing healthcare delivery and building trust among patients, while referencing various scholarly sources to support the arguments.

Running Head: Digital Trust 0
Digital Trust
Essay
Student name

Digital Trust 1
Table of Contents
Introduction.................................................................................................................................................2
The Health/Wellbeing Context................................................................................................................2
My Goal...................................................................................................................................................2
My Health Record....................................................................................................................................2
How I engaged with it..............................................................................................................................3
Digital Trust.............................................................................................................................................3
References...................................................................................................................................................5

Digital Trust 2
Introduction
Digital transformation is the basic need of most of the business because of the high level
of performance and accuracy in the working processes. It is necessary to manage different
business functions of an organization in a good manner (Palvia, Lowe, Nemati, & Jacks, 2012).
Therefore, technology provides optimization and betterment of many business processes. The
health record systems are the best example of the uses of technologies in the healthcare sector
(Pai & Huang, 2011).
This essay will describe the role of a health record system in Australia and its benefits to
different people, such as patients, doctors, and management as well. It will explain about goals
of health record system and how it creates trust in the patients.
The Health/Wellbeing Context
The health is the most important thing of a person. It is necessary to do anything, as a fit
person can work for more time and it is related to their personal life as well. Health is necessary
to factor in a person’s personal and professional life. Therefore, it is necessary to make
ourselves healthy (myhealthrecord.gov.au, 2019).
There are many factors, which makes an impact on the health and it is necessary to
make a health record on a monthly or yearly basis. It can create based on medical checkup
reports and other documents. The health record is useful for many diseases. Therefore, it is
necessary for everyone to maintain a record of their health in soft copy as well as a hardcopy of
reports (Howard, et al., 2013).
My Goal
My health record is having the goal to make a secure online record of people health,
which is only shared with their doctors to provide knowledge about the history of patients and
medicines and other things (myhealthrecord.gov.au, 2019).
There are many reasons to create my health record by the Australian government, such
as issues in treatment, delay in treatment, research, and many others. The many goals of my
health record are provided whole information related to the patients, which is helpful for
different things, such as treatment.
Electronic health care system is not successful in Australia because of its various issues
related to privacy and security. It is costly as well. Therefore, a common system is generated in
2015 by the Australian government (Xu, Gao, Sorwar, & Croll, 2013).

Digital Trust 3
My Health Record
The Australian government has faced issues related to the medical records of patients.
Many organizations have created personal databases to store information of patients and their
health record, which is not secure and having less privacy. Therefore, the Australian
government creates a common portal to create health records of most of the person, which is
taking any medication or treatment from any place in Australian as well as the whole world. My
Health Record is an online database, which has all the necessary data about patients
(Fernández-Alemán, Señor, Lozoya, & Toval, 2013).
The Australian Digital Health Agency is managing My Health Record system at the
national level. National E-Health Transition Authority (NEHTA) provides different resources to
manage different operations of My Health Record system. It has many other resources as well
to manage their records. In August 2017, the Council of Australian Governments (COAG) Health
Council approved Australia’s National Digital Health strategy (2018-2022). It has uses data
mining applications in the healthcare sector (Koh & Tan, 2011).
How I engaged with it
I learned that My Health record is the best way to research in medical science and the
most important use of this system in the treatment of patients with a high level of care. It is
beneficial for patients as well as doctors in the treatment. Many times, an emergency happens
and that time My Health Record is used to know about the patients’ health history within few
minutes.
My health record systems used by tens of thousands of public and private hospitals,
healthcare practitioners, community pharmacies and many others. It uses a number of
software to manage different operations, including Smartclinies, Fred IT, Best Practice, gEnie,
MedTech32, and many others.
Digital Trust
My health record makes trust in people to secure their personal data with laws and
cybersecurity. The whole system is working under the rule and regulations of the national
government and it is fully protected with technologies, such as firewall, IPS, IDS, and many
other things (Charette, 2018). It provides privacy and security to the data and information of
patients. The electronic health record is a good system, but it has some issues related to privacy
and security of patient’s data about their health (Angst & Agarwal, 2009). The My Health
Record system is making faith in people related to their personal health data and personal
information. It has created many rules and regulations to upload imaging and pathology records
of patients in online my health record.

Digital Trust 4
Privacy and security are always big issues, which is related to the data and information
of people. Healthcare sector is facing the same issues. Therefore, the Australian government
has created a common and secure system to resolve security and privacy issues ( Duckett,
2018).
In conclusion, My Health Record system is helpful for patients and doctors as well as
hospitals, pharmaceutical companies, communities, and many others. it will provide many
benefits to patients and make many things legal. It saves many lives because of fast and proper
treatment.

Digital Trust 5
References
Duckett, S. (2018, November 7). What can we learn from Australia’s My Health Record
experience? Retrieved from grattan.edu.au: https://grattan.edu.au/news/what-can-we-
learn-from-australias-my-health-record-experience/
Angst, C., & Agarwal, R. (2009). Adoption of electronic health records in the presence of privacy
concerns: The elaboration likelihood model and individual persuasion. MIS quarterly,
32(2), 339-370.
Charette, R. N. (2018, July 27). Australians Say No Thanks to Electronic Health Records.
Retrieved from spectrum.ieee.org:
https://spectrum.ieee.org/riskfactor/computing/it/australians-choosing-to-optout-of-
controversial-my-health-record-system
Fernández-Alemán, J. L., Señor, I. C., Lozoya, P., & Toval, A. (2013). Security and privacy in
electronic health records: A systematic literature review. Journal of biomedical
informatics, 46(3), 541-562.
Howard, J., Clark, E. C., Friedman, A., Crosson, J. C., Pellerano, M., Crabtree, B. F., . . . Cohen, D.
J. (2013). Electronic health record impact on work burden in small, unaffiliated,
community-based primary care practices. Journal of general internal medicine, 28(1),
107-113.
Koh, H. C., & Tan, G. (2011). Data mining applications in healthcare. Journal of healthcare
information management, 19(2), 65.
myhealthrecord.gov.au. (2019, May 22). About the Australian Digital Health Agency. Retrieved
from https://www.myhealthrecord.gov.au/: https://www.myhealthrecord.gov.au/about
Pai, F.-Y., & Huang, K. I. (2011). Applying the technology acceptance model to the introduction
of healthcare information systems. Technological Forecasting and Social Change, 78(4),
650-660.
Palvia, P., Lowe, K., Nemati, H. R., & Jacks, T. (2012). Information Technology Issues in
Healthcare: Hospital CEO and CIO Perspectives. CAIS, 30(9), 293-312.
Xu, J., Gao, X., Sorwar, G., & Croll, P. (2013). Implementation of E-health Record Systems in
Australia. The International Technology Management Review, 3(2), 92-104.

Digital Trust 6