A50810: Digital Technology's Impact on Small Business Performance
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This report presents a research proposal examining the impact of digital technology on small-scale businesses, specifically focusing on The Black Penny restaurant. The study investigates how digital tools and innovative ideas influence business growth and economic development. It covers various aspects, including the importance of technology adaptation for corporate development and the communication of research outcomes. The report details the research methodology, including alternative approaches, data collection techniques, and sampling methods. It utilizes both primary and secondary data, such as interviews and literature reviews, to analyze the effects of digital technology on different business functions like marketing, sales, and finance. The findings highlight the positive impact of technology on efficiency, client attraction, and overall business performance, concluding with recommendations for enhancing skills and long-term objectives.

Proposal : A50810
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Table of Contents
INTRODUCTION...........................................................................................................................1
LO 3.................................................................................................................................................1
P5 Communicate research outcomes in appropriate manner for the intended audience........1
LO 4.................................................................................................................................................1
P6 Reflective..........................................................................................................................1
P7 Alternative research Methodologies..................................................................................3
CONCLUSION................................................................................................................................5
REFERENCES ...............................................................................................................................6
INTRODUCTION...........................................................................................................................1
LO 3.................................................................................................................................................1
P5 Communicate research outcomes in appropriate manner for the intended audience........1
LO 4.................................................................................................................................................1
P6 Reflective..........................................................................................................................1
P7 Alternative research Methodologies..................................................................................3
CONCLUSION................................................................................................................................5
REFERENCES ...............................................................................................................................6

INTRODUCTION
Contact of digital technology has given huge impact on the Small scale industry due to its
innovative ideas and creativity. Present study has been based on the striking of technology on
business in order to develop the country economy and growth. Overall, study represented
different studies or importance of new generation technological services that engage people into
more specific manner. It is very necessary for corporation to adapt effective source of technology
for the development growth.
LO 3
P5 Communicate research outcomes in appropriate manner for the intended audience
COVERED IN PPT
LO 4
P6 Reflective
Study concluded the positive results and most impact full thought in order to generate
more powerful thoughts and guidelines. This must also controlling the things in more proper
manner. Throughout the study and best performing goals helps to connect me to my final
objective performance. Overall, process to identifying the research data and analysis into the best
possible action plan (Kenney and Zysman, 2016). However, whole study helps me to identify my
own personal audit and skills that affect the business objective and performing task performance.
Study aim is to identify the impact of digital technology on The Black Penny restaurant. For that,
whole process followed by proper planning and perfection. That helps to connect the best
possible action plan. Besides, it makes the new proper changes in my professional behavior that
helps to me to adopt the best possible action plan. Moreover, it makes the overall process more
challenging for me to get new skills or technological goals. More this happened helped to make
the more challenging situation.
Overall, study or process encourage me to improvise my analytical, technical or research
skills. It helps me to gained well experienced of my learning process till now (Nachmias and
Walmsley, 2015). Moreover, all learning and development process helps me to learn new
material possession and process targets that could helps me to acquire new matter of fact and
connects this into more specific manner. Throughout this overall study, got me to learn and
1
Contact of digital technology has given huge impact on the Small scale industry due to its
innovative ideas and creativity. Present study has been based on the striking of technology on
business in order to develop the country economy and growth. Overall, study represented
different studies or importance of new generation technological services that engage people into
more specific manner. It is very necessary for corporation to adapt effective source of technology
for the development growth.
LO 3
P5 Communicate research outcomes in appropriate manner for the intended audience
COVERED IN PPT
LO 4
P6 Reflective
Study concluded the positive results and most impact full thought in order to generate
more powerful thoughts and guidelines. This must also controlling the things in more proper
manner. Throughout the study and best performing goals helps to connect me to my final
objective performance. Overall, process to identifying the research data and analysis into the best
possible action plan (Kenney and Zysman, 2016). However, whole study helps me to identify my
own personal audit and skills that affect the business objective and performing task performance.
Study aim is to identify the impact of digital technology on The Black Penny restaurant. For that,
whole process followed by proper planning and perfection. That helps to connect the best
possible action plan. Besides, it makes the new proper changes in my professional behavior that
helps to me to adopt the best possible action plan. Moreover, it makes the overall process more
challenging for me to get new skills or technological goals. More this happened helped to make
the more challenging situation.
Overall, study or process encourage me to improvise my analytical, technical or research
skills. It helps me to gained well experienced of my learning process till now (Nachmias and
Walmsley, 2015). Moreover, all learning and development process helps me to learn new
material possession and process targets that could helps me to acquire new matter of fact and
connects this into more specific manner. Throughout this overall study, got me to learn and
1

generate more theories and models of digital technology. It also helps to create better
understanding between inputs and outputs. Moreover, research also helped me to assist new
more challenging and goals oriented process that assistance to gain new managerial and
leadership goals. During the whole study also got to learned about how to collect primary and
secondary day through market and through internet, online etc. it helped to got my best
experienced and new learning goals for my future development (Salvioni, 2016). On the basis of
this process, I also identified my strength and weaknesses that I need to develop in my action
plan. Such I identified to increase my presentable skill or time management skills. So that, I can
manage my work into more proper manner.
On the basis of mu personal skill audit further, I got to know about that, still I need
improvement to enhance my skills and knowledge as per the current needs in profession. This
also helps to make the long term objective goal performance in order to meet the needs of the
best approachable goals (Schön, 2017). Further, in order to improve my skills and abilities I need
to develop my own personal development plan in order to meet the task and measuring goals
performance. For that, I need to make proper chart and need planning to fulfill my desired future
outcomes. More apart, this also helps to contribute my personal skills and makes the whole
process more effective for me to generate new skill and knowledge. Overall, I need to developed
my interpersonal or technical skills. For that, I need to acquire some new workshops and learning
tools to get my dream fulfill (Shamim and et.al., 2017).
However, study explained me the meaning of digital technology and how they affect the
business goals and best leading source full challenging task (Brookfield, 2017). it helps me to
learn Study discussed about the different functions and role of technology that affect the different
resourceful goals. Researcher presented secondary research followed by literature review, in
order to generate new following goals and objectives. After that, it helps to confirm the best
following goals and objective performance goals. Research outcomes on the basis of result and
outcomes that affect the business goals and objective level of learning. As per the findings and
results, it has been concluded that technology helps to enhance speed and save time which
convert the best possible action plan goals. Black Penny Restaurant can attain better functionality
in departments after adopting technology in manufacturing, finance, sales, marketing, etc.
Overall report has been shown different aspect of digital technology approach that affect
the business operational task or other requirement required for digital technology approach.
2
understanding between inputs and outputs. Moreover, research also helped me to assist new
more challenging and goals oriented process that assistance to gain new managerial and
leadership goals. During the whole study also got to learned about how to collect primary and
secondary day through market and through internet, online etc. it helped to got my best
experienced and new learning goals for my future development (Salvioni, 2016). On the basis of
this process, I also identified my strength and weaknesses that I need to develop in my action
plan. Such I identified to increase my presentable skill or time management skills. So that, I can
manage my work into more proper manner.
On the basis of mu personal skill audit further, I got to know about that, still I need
improvement to enhance my skills and knowledge as per the current needs in profession. This
also helps to make the long term objective goal performance in order to meet the needs of the
best approachable goals (Schön, 2017). Further, in order to improve my skills and abilities I need
to develop my own personal development plan in order to meet the task and measuring goals
performance. For that, I need to make proper chart and need planning to fulfill my desired future
outcomes. More apart, this also helps to contribute my personal skills and makes the whole
process more effective for me to generate new skill and knowledge. Overall, I need to developed
my interpersonal or technical skills. For that, I need to acquire some new workshops and learning
tools to get my dream fulfill (Shamim and et.al., 2017).
However, study explained me the meaning of digital technology and how they affect the
business goals and best leading source full challenging task (Brookfield, 2017). it helps me to
learn Study discussed about the different functions and role of technology that affect the different
resourceful goals. Researcher presented secondary research followed by literature review, in
order to generate new following goals and objectives. After that, it helps to confirm the best
following goals and objective performance goals. Research outcomes on the basis of result and
outcomes that affect the business goals and objective level of learning. As per the findings and
results, it has been concluded that technology helps to enhance speed and save time which
convert the best possible action plan goals. Black Penny Restaurant can attain better functionality
in departments after adopting technology in manufacturing, finance, sales, marketing, etc.
Overall report has been shown different aspect of digital technology approach that affect
the business operational task or other requirement required for digital technology approach.
2
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Apart from this, it helps to keep all things motivated and challenging source full idea goals
(Bughin and Manyika, 2018). Overall, study explained benefits of advanced technology that also
helped to attract number of client’s towards the services or products of organization. Moreover,
scholar used primary research tools to collect data such as interview, survey, questionnaire etc.
Primary data helps to collect fresh new generated data under which new form of services can be
useful. In order to collect secondary data sources and helps to connect the best possible action
plan.
However, It helps to make the proper and challenging performing goals. Also, it
introduced more successful channel and makes the proper implementation work properly.
Moreover, research process also helped to control the process accordingly. Also, research also
concluded the suggestions of more views that makes it also helps to control the best source full
ideas and goals.
More apart, it also helps to control the best possible action plan in order to remove the
best possible action plan and best possible action planning goals (Fitzgerald and et.al., 2014).
Overall, respondent exclaimed the positive response towards adopting the digital technology
approach and goals.
P7 Alternative research Methodologies.
Alternative research methodologies are generally focused on the other substitutes of
research methodology options. Throughout presenting this study or research to identify the
digital impact on the small scale based business firms. I have been used or applied so many
approaches and strategies to collects data into more specific manner (Souiden, Ladhari and
Chiadmi, 2018). Under which I have found several other methods that I could may be applied on
my research skills and thoughts that affect the business objectives and better performance task.
Research have been taken interpretivism philosophy in order to collect qualitative data or
make the study more generic and in depth. Instead of that, Study can also opt different option
which they could choose realism or positivism in order to make research more subjective and
highly quantitative. In order to deal with other philosophies instead of Interpretivisim. For that,
researcher also needs to collect more specific data for the study (Kenney and Zysman, 2016).
On the other side, scholar took deductive approach to investigate the data into more
specific manner. Instead of other approaches such as Inductive, Abductive research approach. If
study has taken inductive research approach might be they could need to generalize from the
3
(Bughin and Manyika, 2018). Overall, study explained benefits of advanced technology that also
helped to attract number of client’s towards the services or products of organization. Moreover,
scholar used primary research tools to collect data such as interview, survey, questionnaire etc.
Primary data helps to collect fresh new generated data under which new form of services can be
useful. In order to collect secondary data sources and helps to connect the best possible action
plan.
However, It helps to make the proper and challenging performing goals. Also, it
introduced more successful channel and makes the proper implementation work properly.
Moreover, research process also helped to control the process accordingly. Also, research also
concluded the suggestions of more views that makes it also helps to control the best source full
ideas and goals.
More apart, it also helps to control the best possible action plan in order to remove the
best possible action plan and best possible action planning goals (Fitzgerald and et.al., 2014).
Overall, respondent exclaimed the positive response towards adopting the digital technology
approach and goals.
P7 Alternative research Methodologies.
Alternative research methodologies are generally focused on the other substitutes of
research methodology options. Throughout presenting this study or research to identify the
digital impact on the small scale based business firms. I have been used or applied so many
approaches and strategies to collects data into more specific manner (Souiden, Ladhari and
Chiadmi, 2018). Under which I have found several other methods that I could may be applied on
my research skills and thoughts that affect the business objectives and better performance task.
Research have been taken interpretivism philosophy in order to collect qualitative data or
make the study more generic and in depth. Instead of that, Study can also opt different option
which they could choose realism or positivism in order to make research more subjective and
highly quantitative. In order to deal with other philosophies instead of Interpretivisim. For that,
researcher also needs to collect more specific data for the study (Kenney and Zysman, 2016).
On the other side, scholar took deductive approach to investigate the data into more
specific manner. Instead of other approaches such as Inductive, Abductive research approach. If
study has taken inductive research approach might be they could need to generalize from the
3

specific to the general. It makes the process and that affect the business goals into more specific
manner. Besides, if they adopt Abductive approach than researcher needs to be more specific
regarding the collected data (Souiden, Ladhari and Chiadmi, 2018). It also helps to make the
good process and better challenging task performing goals.
Research could have also been adopted better performing goals and object as per the
target marketed places. Research techniques also required to make the problem and makes long
term resourceful goals. Research techniques helps researcher to addressing the actual issue and
problem of the study. There are two types of research techniques which having their own concept
and own conception and theory. Present study used qualitative technique to collect primary and
secondary research data for analyzing. Instead of that investigator could also been adopted
quantitative method to examine the research data. Apart from that, it also helps to control the
goal oriented task in order to meet the best possible action plan (Vigdor, Ladd and Martinez,
2014). Quantitative method could also give some statistical and facts that generate exact
outcomes and reviews well which is more specific and accurate. Moreover, it brings good results
and goals that affect the study outcomes more specific and developing. Quantitative research
technique also benefited to measure the mathematical data sources. It also helps to bring the new
method or challenging target performance. This technique can easily measure the exact ration of
digital technology used by the company. However, it brings the new matter of fact that describes
the new way of learning tools and techniques (Xiang, Magnini and Fesenmaier, 2015).
Researcher also used data collection methodology which is again most necessary methodology in
research. Data collection is the process to collect reliable data for collecting some specific data
and source that fulfills the study aims and objectives. It helps to bring new different goals and
makes the long effectiveness in order to meet that goals and objectives. Data collection method
generally have some more generic and make the long lasting method (Fitzgerald and et.al.,
2014). Moreover, it helps to bring the new effective goal and best performing charges and make
the good impact on the research method.
This also helps to control the best approachable and target market resources. There are
two types of study generally mentioned in the data collection primary or secondary method.
Primary method helps to collect the new facts and information from respondents such as
questionnaire, interviews, survey, observation etc (Johns, ed., 2017). On the contrary, Secondary
method or technique helps to collect the existing facts or results which has been already
4
manner. Besides, if they adopt Abductive approach than researcher needs to be more specific
regarding the collected data (Souiden, Ladhari and Chiadmi, 2018). It also helps to make the
good process and better challenging task performing goals.
Research could have also been adopted better performing goals and object as per the
target marketed places. Research techniques also required to make the problem and makes long
term resourceful goals. Research techniques helps researcher to addressing the actual issue and
problem of the study. There are two types of research techniques which having their own concept
and own conception and theory. Present study used qualitative technique to collect primary and
secondary research data for analyzing. Instead of that investigator could also been adopted
quantitative method to examine the research data. Apart from that, it also helps to control the
goal oriented task in order to meet the best possible action plan (Vigdor, Ladd and Martinez,
2014). Quantitative method could also give some statistical and facts that generate exact
outcomes and reviews well which is more specific and accurate. Moreover, it brings good results
and goals that affect the study outcomes more specific and developing. Quantitative research
technique also benefited to measure the mathematical data sources. It also helps to bring the new
method or challenging target performance. This technique can easily measure the exact ration of
digital technology used by the company. However, it brings the new matter of fact that describes
the new way of learning tools and techniques (Xiang, Magnini and Fesenmaier, 2015).
Researcher also used data collection methodology which is again most necessary methodology in
research. Data collection is the process to collect reliable data for collecting some specific data
and source that fulfills the study aims and objectives. It helps to bring new different goals and
makes the long effectiveness in order to meet that goals and objectives. Data collection method
generally have some more generic and make the long lasting method (Fitzgerald and et.al.,
2014). Moreover, it helps to bring the new effective goal and best performing charges and make
the good impact on the research method.
This also helps to control the best approachable and target market resources. There are
two types of study generally mentioned in the data collection primary or secondary method.
Primary method helps to collect the new facts and information from respondents such as
questionnaire, interviews, survey, observation etc (Johns, ed., 2017). On the contrary, Secondary
method or technique helps to collect the existing facts or results which has been already
4

researched by any other authors. Present study has taken both tools for data collection. It helps to
motivate the new major able task performance goals which is more effective and challenging.
Sampling is the another method of research that has been used by researcher. On the
other hand, it also helps to keep the new measurable goals and objectives. Present research has
been selected in which respondents it takes the new major objective goals. Overall, it also helps
to make the new long lasting performance goals. Besides, scholar could also adopt some other
techniques and sampling method to generate outputs and goals (Salvioni, 2016). Such as simple
random sampling, systematic sampling, satisfied sampling or cluster sampling method.
CONCLUSION
On the basis of above discuss section, it has been concluded that digital technology is the
most essential tool in current situation that could help to achieve all company objectives and
goals. Present study has been based on to identify the impact or importance of digital used on
businesses. Study discussed about sources and availability of technologist in small scale industry.
However, study presents different facts and figures to generate more revenue for black
penny Restaurant. It helps to collect the new behavioral and challenging task in order to meet the
needs of study objective. Overall, study has been based on the role of marketing objectives that
creates the long term goal for company.
5
motivate the new major able task performance goals which is more effective and challenging.
Sampling is the another method of research that has been used by researcher. On the
other hand, it also helps to keep the new measurable goals and objectives. Present research has
been selected in which respondents it takes the new major objective goals. Overall, it also helps
to make the new long lasting performance goals. Besides, scholar could also adopt some other
techniques and sampling method to generate outputs and goals (Salvioni, 2016). Such as simple
random sampling, systematic sampling, satisfied sampling or cluster sampling method.
CONCLUSION
On the basis of above discuss section, it has been concluded that digital technology is the
most essential tool in current situation that could help to achieve all company objectives and
goals. Present study has been based on to identify the impact or importance of digital used on
businesses. Study discussed about sources and availability of technologist in small scale industry.
However, study presents different facts and figures to generate more revenue for black
penny Restaurant. It helps to collect the new behavioral and challenging task in order to meet the
needs of study objective. Overall, study has been based on the role of marketing objectives that
creates the long term goal for company.
5
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REFERENCES
Books & Journal
Ali, A., Murphy, H. C. and Nadkarni, S., 2014. Hospitality students’ perceptions of digital tools
for learning and sustainable development. Journal of Hospitality, Leisure, Sport & Tourism
Education. 15. pp.1-10.
Brandon-Jones, A. and et.al., 2016. Examining the characteristics and managerial challenges of
professional services: An empirical study of management consultancy in the travel,
tourism, and hospitality sector. Journal of Operations Management. 42. pp.9-24.
Brookfield, S. D., 2017. Becoming a critically reflective teacher. John Wiley & Sons.
Bughin, J. and Manyika, J., 2018. Measuring the full impact of digital capital.
Drahos, P. and Braithwaite, J., 2017. Information feudalism: Who owns the knowledge economy.
Routledge.
Fitzgerald, M. and et.al., 2014. Embracing digital technology: A new strategic imperative. MIT
sloan management review. 55(2). p.1.
Fraj, E., Matute, J. and Melero, I., 2015. Environmental strategies and organizational
competitiveness in the hotel industry: The role of learning and innovation as determinants
of environmental success. Tourism Management, 46, pp.30-42.
Johns, C. ed., 2017. Becoming a reflective practitioner. John Wiley & Sons.
Kenney, M. and Zysman, J., 2016. The rise of the platform economy. Issues in Science and
Technology. 32(3) p.61.
Nachmias, S. and Walmsley, A., 2015. Making career decisions in a changing graduate labour
market: A hospitality perspective. Journal of Hospitality, Leisure, Sport & Tourism
Education. 17. pp.50-58.
Salvioni, D., 2016. Hotel Chains and the Sharing Economy in Global Tourism.
Schön, D. A., 2017. The reflective practitioner: How professionals think in action. Routledge.
Shamim, S. and et.al., 2017. Examining the feasibilities of industry 4.0 for the hospitality sector
with the lens of management practice. Energies. 10(4) p.499.
Souiden, N., Ladhari, R. and Chiadmi, N. E., 2018. New trends in retailing and services.
Vigdor, J. L., Ladd, H. F. and Martinez, E., 2014. Scaling the digital divide: Home computer
technology and student achievement. Economic Inquiry. 52(3). pp.1103-1119.
6
Books & Journal
Ali, A., Murphy, H. C. and Nadkarni, S., 2014. Hospitality students’ perceptions of digital tools
for learning and sustainable development. Journal of Hospitality, Leisure, Sport & Tourism
Education. 15. pp.1-10.
Brandon-Jones, A. and et.al., 2016. Examining the characteristics and managerial challenges of
professional services: An empirical study of management consultancy in the travel,
tourism, and hospitality sector. Journal of Operations Management. 42. pp.9-24.
Brookfield, S. D., 2017. Becoming a critically reflective teacher. John Wiley & Sons.
Bughin, J. and Manyika, J., 2018. Measuring the full impact of digital capital.
Drahos, P. and Braithwaite, J., 2017. Information feudalism: Who owns the knowledge economy.
Routledge.
Fitzgerald, M. and et.al., 2014. Embracing digital technology: A new strategic imperative. MIT
sloan management review. 55(2). p.1.
Fraj, E., Matute, J. and Melero, I., 2015. Environmental strategies and organizational
competitiveness in the hotel industry: The role of learning and innovation as determinants
of environmental success. Tourism Management, 46, pp.30-42.
Johns, C. ed., 2017. Becoming a reflective practitioner. John Wiley & Sons.
Kenney, M. and Zysman, J., 2016. The rise of the platform economy. Issues in Science and
Technology. 32(3) p.61.
Nachmias, S. and Walmsley, A., 2015. Making career decisions in a changing graduate labour
market: A hospitality perspective. Journal of Hospitality, Leisure, Sport & Tourism
Education. 17. pp.50-58.
Salvioni, D., 2016. Hotel Chains and the Sharing Economy in Global Tourism.
Schön, D. A., 2017. The reflective practitioner: How professionals think in action. Routledge.
Shamim, S. and et.al., 2017. Examining the feasibilities of industry 4.0 for the hospitality sector
with the lens of management practice. Energies. 10(4) p.499.
Souiden, N., Ladhari, R. and Chiadmi, N. E., 2018. New trends in retailing and services.
Vigdor, J. L., Ladd, H. F. and Martinez, E., 2014. Scaling the digital divide: Home computer
technology and student achievement. Economic Inquiry. 52(3). pp.1103-1119.
6

Xiang, Z., Magnini, V. P. and Fesenmaier, D. R., 2015. Information technology and consumer
behavior in travel and tourism: Insights from travel planning using the internet. Journal of
Retailing and Consumer Services. 22. pp.244-249.
7
behavior in travel and tourism: Insights from travel planning using the internet. Journal of
Retailing and Consumer Services. 22. pp.244-249.
7
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