The Impact of Digital Technology on Clarasys' Operations Department

This research project examines the impact of digital technology on the operation department of Clarasys, a consulting firm. The study investigates the need for technology, changes in performance after the implementation of modern techniques, the benefits of advanced equipment in generating profits, and the relationship between the operation department and digital technology. The project includes a literature review, research methodology, data analysis, and recommendations. The literature review explores the importance of technology, its impact on performance, the role of advanced equipment in increasing profits, and the relationship between the operation department and digital technology. The research methodology outlines the types of research, research design, data sampling, and methods of data collection. The project aims to understand how digital technology influences Clarasys' operations and provides insights into improving efficiency and profitability.

RESEARCH PROJECT

Table of Contents
CHAPTER 1:- INTRODUCTION...................................................................................................1
1.1 Research Background............................................................................................................1
1.2 Research Significance...........................................................................................................1
1.3 Research aims and objectives................................................................................................2
1.4 Research Questions...............................................................................................................2
1.5 Time schedule.......................................................................................................................3
CHAPTER 2:- LITERATURE REVIEW........................................................................................4
Need of technology in Clarasys..................................................................................................5
Type of changes in performance are there after implementation of modern techniques............6
Advanced equipment will help firm to attain higher profits.......................................................6
Type of relation is there in operation department and digital technology..................................7
CHAPTER 3:- RESEARCH METHODOLOGY............................................................................7
3.1 Types of research..................................................................................................................8
3.2 Research design.....................................................................................................................9
3.3 Data sampling........................................................................................................................9
3.4 Methods of data collection....................................................................................................9
3.5 Ethical consideration...........................................................................................................10
CHAPTER 4:- DATA ANALYSIS ..............................................................................................11
CHAPTER 5:- RECOMMENDATION AND CONCLUSION....................................................15
Recommendation.......................................................................................................................15
Conclusion.................................................................................................................................16
REFERENCES..............................................................................................................................17

Title:- “The impact of Digital Technology in operation department on SBE”s. A case study on
Clarasys.
CHAPTER 1:- INTRODUCTION
1.1 Research Background.
Research is a formulation of variety of thing which help firm to use the collected
information and data in effective way, so that they can produce and proper strategy and decision
in entity that could help somewhere to get stable in market. Research is considered as the
expensive term which do include various steps to be covered while organizing or conducting
such in market. The main aim of research is to gather data related to impact of digital technology
on operation department in better way. The entity Clarasys is an consultancy firm which is
independent enterprise that do manipulate clients of small profit organizations to other
multinational corporations in better way too (Quigley and Burke, 2013). Even, digital technology
or modern equipment can somewhere help firm to formulate an proper policy and procedure for
whole firm and for employees as well which could convert human resource to work in great way
as well.
1.2 Research Significance
Research is that term which is being used by every type of company whether it is large or
small in nature. Researcher do use there skills and knowledge to conduct it in more proper way
and they help firm to use the gathered information and data in effective way in making there
strategy and decision that could make them to earn higher profits and productivity. Moreover,
digital technology should be used by firm in effective manner as with entity will become able to
provide there consultancy services in right format (Apăvăloaie, 2014). Basically, research is
conducted differently by differ organization it is such which has an its significance for firms as
well. Therefore, every enterprise conduct an research before getting establishing an after words
as well to collect various information and facts with figures, even it has become an mandatory
part and several entity are depended over research. It is such which also help entity with making
them to understand the scenario of market environment and what kind of changes are there in
preferences and needs of people and clients as well.
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1.3 Research aims and objectives.
Aims: It is that for which the company is established in market and work hard to attain its
goals and objectives in better way too. This research project is having an aim as “The impact of
Digital Technology in operation department on SBE”s. A case study on Clarasys.
Objectives:
 To analyse need for technology in Clarasys.
 To determine what changes are there in performance of firm with execution of modern
technique.
 To determine how advanced equipments help entity to earn profits.
 To ascertain a relationship in between the operation department and digital technology.
The firm Clarasys is an consulting firm and they have certain objectives for which they
work in effective to attain such and research does help them to collect information and data
related to such only.
1.4 Research Questions.
Research questions are those and also consider various fundamental core of research
studies with literature review. Basically, it is that which do focus on study, which needs to
determine methodology and it is such where guides are there at all stages of inquiry, analysis and
also the report too.
 What is the need of technology in Clarasys?
 What type of changes in performance are there after implementation of modern
techniques?
 How advanced equipment will help firm to attain higher profits?
 What type of relation is there in operation department and digital technology?
1.5 Time schedule.
Gantt Chart is that graphical representation which shows that on which date work is
assigned and on what date it will be submitted and name of activity etc. all such information is
included in such particular chart. It is that which also help in completing the work on time as
well and it reduces time taken by projects and work as well (Valentine and Stewart, 2015).
Basically those task which take maximum time in completing the task needs to make them to
turn down in taking time for getting it completed.
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CHAPTER 2:- LITERATURE REVIEW
This concept is considered of Scholarly paper, this is such which do include various
current knowledge and also the substantive findings, it is that which do include theoretical and
methodological contribution to a specific topic as well. Literature reviews are those which do
include the secondary sources, which do report the firm about the original work in proper way
too.
Need of technology in Clarasys.
According to the Durkin, 2013 says that, technology is that which has become an
compulsory thing to use as this use to help firm to reduce the time framework taken by firm for
completing the projects. Basically, Clarasys is that firm who use modern technology in great way
to provide its services to there clients and customers in effective way. Technology is such which
somewhere help he company to attain its goals and objectives in great manner as well. Even
though enterprise can use mobile technology to make various businessmen and people about
there entity in great way. Using it in effective manner leads to analyse the market and
environment as what changes are there and what is required to be done in right context.
Moreover the technology do keep on changing on regular basis which should be addressed in
proper way. As having an knowledge of outer environment make firm to formulate an effective
strategy and decision for firm that directly make enterprise to attain its goals and objectives in
correct manner. Counselling related to business meetings and other aspects are such service
which is provided by the company to large customers and businessman too. Moreover, need of
technology is there in organisation as this help firm in building planning and strategies as well.
Clarasys do use technology is great way, as this also make employees of entity to reduce the
work load in effective way as this could lead to enhance performance of human resource which
do directly help them to attain goals and objectives.
In contrary to this Kriechbaumer and Christodoulidou, 2014says that, technology is such
which do help company to revamp various thing in there organisation which needs to be
overlooked and it is be like which help company to attain the goals and objectives. There are
various needs of technology for the organization as various firm do use modern equipments for
different kind of works. Some of those use as firm use it to earn higher profit, some uses it to call
up effectiveness in there operation department or few of them use it make people aware about
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enterprise in market. Basically, all these aspects are interrelated to each other which convert
entity to attain there goals and objectives in right format as well.
Type of changes in performance are there after implementation of modern techniques.
If technology is undertaken in use in effective way then it could help company to work in
right direction and perhaps can make them to attain the goals and objectives too in great way.
Although earlier without the use of modern technology, enterprise was earning profit but was not
performing effectively even employees were also not be able to enhance there productivity too.
Moreover, mobile technology is such which has helped company to attract various people as
client which has made employees to work in better way and even in right direction, this could
help employees to enhance performance and productivity of firm in better way. Modern
techniques as this is such which help to bring in effectiveness to have an work in proper and right
contrast. Basically, use of modern techniques does help in brining an various type of changes in
performance by producing an different policy and procedure that could make it have an
attainment of performing in right context with fulfilling the requirement of duty and
responsibility.
In contrary to above Mazzarol, 2015 says that, in starting employees does not get ready to
adapt the changes in technology as regular changes are there in advanced technology which do
affect productivity of employees as they need to learn the use of technology and how to operate
such in right context. Even though, it has seen that this somewhere also help in reducing the
conflict in organisation which leas to see that every employees is performing together as one that
could help them to attain the goals and objectives in better manner. Clarasys has to use the
mobile technology is right manner as to market themselves in proper manner as this could help
entity to attain the goals and objectives in better way.
Advanced equipment will help firm to attain higher profits.
Technology is that which needs to be utilised in effective manner after having an proper
strategy and decision. Moreover, advanced technology is such which do help enterprise to attain
there goals and objectives in right prospect as well. Basically these modern equipment is a
mobile technology for the Clarasys as with the help of this they can advertise there firm in better
manner and this could help company to attract millions of people towards the entity which does
help organization to attain there aims and objectives in great way. Advanced equipment are those
which do help firm to reduce the work load in right format of employees and they are able to
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enhance performance and productivity as well. Even though, technology may help firm in
various ways that could make the firm to perform the working in better way. There are various
thing which is being performed with the advanced technology that is strategy and decision and it
has to be formulated with the use of research and collecting information and data of changing
environment in proper manner too.
In contrary to this Brody and Pureswaran, 2015 says that, technology is that which help
company to improve its various activities and task, even also convert there working into effective
which lead to complete there task on time and even within the time period as well. Advanced
technology does helped the firm to call up various thing like tools and techniques in operation
department which has lead to earn higher profit too. These advanced technology, sort the
different working in systematic manner which has helped in knowing employees as what they
have to do with the use of technology. Therefore, they have to perform in great manner and this
is such which do help in earning higher profit as well in great way.
Type of relation is there in operation department and digital technology.
According to Quinton, 2013 says that, operation department is that which perform its
duty and responsibility in perfect way that do convert the firm to attain its goals and objectives in
right format as well. Basically, in organization like Clarasys there should be an relation in
between the operation department and digital technology as in this modern equipment are those
who help company to work in right format as well. Digital technology do use approaches of
improving and reducing the wastages made at the time of producing services by company to
there clients. A better relation should be there in between these two as because this could help
entity to earn profit and attainment of goals and objectives is also done too. It is such which do
help company to satisfy the demand and needs of clients in proper way.
In contrary to this Morgan-Thomas, 2016 says that, relation in between operation
department with digital technology is there as this could help company to produce an better
strategy and decision in right manner. Basically, a proper relation should be there as this help
company to have an better communication and coordination in right contrast in organization as
these aspects can help firm to have an effective working in company and also make them to
attain the goals and objectives in great way.
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CHAPTER 3:- RESEARCH METHODOLOGY
Research is a simple word that means to gain knowledge on a particular topic in order to
perform specific task related to that topic. The research can be done in scientific and systematic
manner which can give some valuable output to bring out the actual desired output. Research is
basically performed on the problems and there is a need to identify the issues and the ways that
can solve that issues. The research is about to collect data, organise them and evaluation of data
and deduct the unnecessary information which is not required. Research methodology is an
organized pattern to solve the problems and it can be understood as a scientific approach that is
used to find a solution for a given a problem (Stankovska, Josimovski and Edwards, 2016 ). The
research methods are not only the techniques but also the assumptions that can utilize in order to
give a direction towards the solution of the problems but these techniques may vary according to
the problem. The research methodology has wide dimensions with several kind of logics behind
the solutions. Clarasys is a consultancy firm so it needed to put the research that how it can
provide more opportunities to its clients by applying the research methodology with the
techniques and logics behind the solution of the problem.
3.1 Types of research
There are majorly four types of research which has different conditions to use, the
researchers can opt any of these researches to investigate the problem that includes descriptive
Vs analytical, applied Vs fundamental, quantitative Vs qualitative and conceptual Vs empirical.
In this report Clarasys will go with quantitative and qualitative research. The quantitative
research is based on the amount of the information gathered that why it is called quantitative. On
the other hand, qualitative is based on the quality of phenomena that means it collects
information which has some quality to make a service better. The firm needs to find out the
problem why its clients are breaking up the bond with the company for that it needed to put a
research on the human behaviour they can distribute some kind of forms which has some
questionnaires in which they can get the feedbacks and they can also conduct interviews which
can tell them about their desires, expectations and opinions. After collecting all these feedbacks
the researchers need find out some quality of the research and it is important to study about the
behaviour science that can discover the motive of the human behaviour (Caniëls, Lenaerts and
Gelderman, 2015). The quality research appropriate to study about the factors which can
motivate people and that can change the perceptions of the individuals. The qualitative research
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does not gathers the data in numbers it just the collected information and tries to know the
preference and make them aware about the product. For an instance, Clarasys wanted to connect
its clients again then they need to find out the reason behind turnover and they can know the
cause of disruption. They are able to know about customers desires, opinions and interest and
they can put the efforts in order to meet their objectives.
Limitations of Qualitative methods
 Quality of data collected in the qualitative investigation is more subjective.
 In qualitative method, rigidity of data is more complex to demonstrate and assess.
 The mining data collected through this method can be the time consuming.
 The findings are complex to be present.
Limitations of Quantitative methods
 For collecting the data, there is lack of resources available.
 Outcomes are limited in quantitative research.
 For explain the complex problems, data may be robust.
 It is an expensive as well as time consuming method.
3.2 Research design
Research design refers to arrangements of the conditions for collection and analysis of
data that meet a certain aim with relevant research purpose with economy. The research design is
a structural concept within which the research is conducted, it can be define as a blueprint to
gather the information, measurement and analysis of data. Research design is a outline of what
researcher can do from initially writing the hypothesis and to the final state of the research that is
operational implications (Sepasgozar and Bernold, 2013). It considers what, when, why and how
to draw a systematic design including all the necessities that are relevant with to the problem.
3.3 Data sampling
Sampling is a process of selection of some elements from the universal set of elements
that uses to drive a judgement. It can be defines as retrieving the information about a the
population by accessing some part of it. It is used to study about the population by drawing some
specific samples, the researcher use these samples to study about the universe of the population
through selection of few samples. This selection techniques is known as data sampling cause the
study is done on the selected sample. Clarasys can perform data sampling with random sampling
and strata sampling, in random sampling very element has equal opportunities to get select
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whereas in strata sampling is used to draw the sample from two pools of items. Through using
the random data sampling method, 40 respondents are selected through researcher.
3.4 Research Philosophy
It refers to belief about way under which the data regarding phenomenon should be
collected, used and also analysed. It deals with development, source and nature of the
knowledge. Under this there are two different types of research philosophies such as
interpretivism and positivism. Under this, research interpretivism research philosophy is used by
an investigator because it helps in provide an in- depth information about specific research area.
3.5 Methodological choice
Choice layer provides an option of inductive and deductive investigation,. It is basic but
investigators require to make at the time of designing their investigation. This research is based
on the inductive approach because it is on the basis of qualitative research method.
3.6 Methods of data collection
The research uses two kinds of data collection techniques that are known as primary and
secondary data collection. Primary data can be refer as the collected data which is fresh and that
came in record for the first and thus it is original that's why it is known as primary data. There
are several methods to collect primary data that can be gathered from surveys, interview and
descriptive research. The primary research is in of quantitative research that collects the
information in measurable amount (Mohammadyari and Singh, 2015). Secondary data are those
which are collected by someone else and already approved by statistical processes. The
secondary data which is referred by someone else and that utilises as qualitative research data.
3.7 Ethical consideration
The ethical consideration can be define as the ethics of the researchers the investigators
hires the staff that conduct the research on the behalf of the guideline that is provided by the
researcher. The researcher needs to be registered the patent of their research so that other cannot
use their thesis without the approval of original researchers. They can take action if something
went wrong with their research material because without permission this will be assumed as an
illegal activity (Hutchinson and et. al., 2015). The researches are confidential and sensitive and
that's why there is a lawful provision that to prevent the research from unethical issues.
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A questionnaire is such which do help company to collect information and data in right
context that could somewhere help them to make an better strategy and decision in correct
format too. A survey was done on 40 people to gather information related to same only. That
could make them to attain a right format of working and this could make them to have an proper
working too.
Questionnaire
Name:
Address:
Contact No:
Gender:
Email id:
1.) Do Clarasys is using digital technology in proper manner?
 Yes
 No
2.) Do technology helping firm to attain higher profits in a year then earlier?
 Agree
 Disagree
3.) IS digital technology is helping firm to expand there business?
 Yes
 No
 May be
4.) Clarasys with use of modern equipment is satisfying customer requirement?
 Highly satisfied
 Moderate
 Dissatisfied
5.) Does company is spending huge amount on digital technology?
 Yes
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