Leadership & Management for Service Industries: Digital Technology

This report provides a comparative analysis of the leadership skills and digital technology implementation strategies employed by the managers of Hazev, Haz, and Tas, three restaurant chains, in contrast to Dominos. The study highlights the unique leadership styles adopted by each organization, with Hazev utilizing transactional leadership, Haz practicing participative leadership, and Tas embracing transformational leadership. While Dominos employs autocratic and transformational leadership, the report contrasts their approach with the others, particularly in staff management. The assessment also explores the digital technologies used by each company, noting the varying degrees of success in integrating these technologies to enhance business operations and employee motivation. The report concludes with an analysis of the leadership and management skills necessary for successful digital transformation, emphasizing the importance of vision, digital strategies, innovation, and risk-taking. This assignment was written by a student and is available on Desklib, a platform offering a variety of study resources for students.

Comparing Digital
Technology and
Leadership Skills of
Hazev, Has and Tas to
Dominos
Name of the Student
Name of the University

Digital Technology Uses of
Managers of Hazev
 The managers of Hazev has included
digital technology within their
organization. This particular technology
has helped them in creating new value
to the business models, customer
experiences, business operations and
business processes (Ku 2017).
 They have used Theories X and Y for
understanding the requirements of their
staff and it has become easier after
implementation of digital technology.

Leadership Skills Used by Managers in
Hazev
 The leadership style used by the
managers in Hazev is transactional
leadership.
 It refers to the fact that include both
rewards and punishments for their
staff.
 The leadership skills that are being
used by them are ability to navigate
change and innovation, effective
collaboration and a growth mind set.

Digital Technology used by
Managers in Haz
 The digital technology used by the
managers in Haz has enabled hem in
automation, information storage,
communication speed and social
connectivity (Goetsch and Davis 2014).
 The Finance manager of this
organization has included this particular
technology for improving banking and
finance sector with their management
style of bureaucratic management.

 The leadership style used by the
managers in Haz is participative
leadership. They involve their employee
for decision making, however they take
decisions completely by themselves.
 The major leadership skills used by the
finance, marketing and restaurant
manager for digital technology are
accurate decision making, involving low
costs and better mapping.
Leadership Skills Used by
Managers in Haz

Digital Technology used by
Managers in Tas
 The manager of the restaurant chain
of Tas has included digital technology
within their business and hence have
obtained benefits like various digital
opportunities, versatile working and
easier transportation.
 They have involved human relations
theory and hence they motivate and
inspire the staff for better execution
of business operations.

Leadership Skills Used by
Managers in Tas
 The leadership style followed by the
managers of Tas restaurant chain is
transformational leadership (Zhang,
Chen and Sun 2015).
 The leadership skills that are being
used by the Finance, Marketing and
Restaurant managers for digital
technology are change management,
forward thinking and conceptual
skills.

Comparison of Leadership Skills
uses in Hazev, Haz and Tas to
Dominos
 The leadership skills and styles that
are being used by the organizational
managers of Hazev, Haz and Tas are
quite unique in comparison to other
service organizations.
 Hazev has been using transactional
leadership style, Haz has been using
participative leadership style and Tas
has been using transformational
leadership style.

Comparison Contd..
 Dominos is one of the popular restaurant chains
in the world. After comparing the leadership
skills of Dominos with that of the managers of
Hazev, Haz and Tas, it is observed that Dominos
has been following autocratic and
transformational leaderships in their business.
 It is similar to the management of Tas as they
are also using transformational leadership in
their organization.
 However, since Dominos is following autocratic
leadership, they take little input from their staff,
which contradicts with Hazev, Haz and Tas.

Comparison Contd..
 The leadership skills used by the managers of
Hazev. Haz and Tas mainly include effective
collaboration, innovation and change, influence
and communication and many more (Fitzgerald et
al. 2014).
 After comparing these leadership skills with
Dominos restaurant chain, it is observed that even
the managers of this restaurant are using skills of
collaboration and innovation and change.

Contrast of Digital Technology uses
in Hazev, Haz and Tas to Dominos
 Hazev, Haz and Tas have implemented
digital technology within their business for
better involvement of technological
advances.
 The Finance, Marketing and Restaurant
managers of these popular restaurant
chains have become extremely significant
in contrast to other service organizations
in the United Kingdom like Dominos.

Contrast Contd..
 Dominos being, a popular restaurant
chain in the world has to manage their
staff efficiently. However, they are
unable to manage their staff
effectively in contrast to Hazev, Haz
and Tas.
 Dominos although has involved digital
technology in their organization,
however the approach that they have
undertaken is completely wrong.