Digital Technology's Impact on Management and Leadership (HNC/HND)

This presentation examines the impact of digital technology on management and leadership within the service industry, specifically focusing on restaurants. It explores how digital tools like branded mobile applications and social media analytics are transforming operations, support, and centralization within the industry. The presentation includes a case study comparison with The Ledbury restaurant, highlighting its use of digital technology. It also covers essential leadership and management skills such as effective communication, building relationships, and problem-solving. The conclusion summarizes the evaluation of digital technology and leadership skills in the context of the service industry.