Digital Transformation and Leadership in Service Industries Report

This report analyzes leadership and management within the service industry, specifically focusing on the impact of digital technology on staff skills and organizational change. The report examines how communication, creativity, decision-making, and motivational skills are developed within the context of a restaurant chain, Hazev, Haz and Tas. It highlights the influence of digital tools on both hard skills, such as time management and problem-solving, and soft skills, including teamwork and communication. The report explores how managers handle changes, including planning, communication, and training, and how their leadership styles adapt. It compares the case study organization with another restaurant, Gloria, to illustrate the adoption of digital technologies. The conclusion summarizes the benefits of digital transformation for service industries, emphasizing the improvement of leadership and management skills, and the overall enhancement of staff performance.

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Table of Contents
 Introduction
 Management and leadership skills that improve from staff.
 Digital technology increase soft and hard skills of staffs.

Way
that manager deal with change and affect to management and leadership skill and style.
 Managers use digital technology and leadership skill implement change :-
 Compare given organization with another organization context of adopt digital technology.
 Conclusion
 REFERENCES

Introduction
 Leadership and management is important and play vital role in any
organization that helps in manage all employees and their work and also
helps in motivate to employees. Both helps in give direction to
employees and changing capacity of work of employees. Hazev, Haz and
tas is a restaurant chain that provide different type food and beverage in
London. This presentation will be cover that manager and leaders skill
that develop from staff, hard and soft skills.

Following skill of leadership:-
 Communication skill is important skill for leaders and it improves from
staff because it has to maximum interact with employees so leaders
improve their skills specially in listen actively so this skill improve from
staff members through frequently interact.
 Creativity also develop in leaders through staffs because it has to take
many decisions in tough situation. Because if staff members has any
problem so it discusses with leader so it is helpful in increase leaders
skills.
Management and leadership skills
that improve from staff

Following skill of management
 Decision making is necessary skill of management of restaurant
chain that it improve through staff because it takes decision
about any changes so it is helpful in increase skill.
 Motivating skill is also improved through staff in management of
organization because it has to motivate to their staff time to time
through reward and incentive for improve work and increase
profit.

Following are hard skills:-
 In staff of restaurant they have skills of time management because
customers want to need quick services so digital technology increase
time management and all order are take through digitally.
 Problem solving skill is also improved through digital because it any
conflict and problem create on workplace sop it helps in quick solve
problem from anywhere.
Digital technology increase
soft and hard skills of staffs.

 Teamwork is a soft skill that improve by digital technology
because all staffs take knowledge through media so it improves
their teamwork and also share their work status. It achieves
through share knowledge about works.
 Communication skill also increase through digital between staffs
because they interact with each other through technology so its
helps in improve their communication ad make effective
Following are soft skills:-

Way that manager deal with change and affect to management
and leadership skill and style.
 Manager of Hazev. Haz and tas deal with any changes so it has to
responsible for following things :-
 They have to make plan for change in restaurants. Because change is
very necessary for growth and expand business and make plan about
expenses sources etc. and effect of customer, employees etc.
 That share information with all employees and also include to them in
their decision for get ideas of effectively implement.
 Develop communication and interaction with all members of restaurants.
 After changing by managers they have to provide training to employees
for effective performance.
 Managers also has to implement supportive design of new changes that
employees easily adopt changes.

 Skill and style of managers develop through staff in Hazev, Haz
and Tas restaurant chain is true. For example communication skill
of management is improved through staff because turnover of
lobar from this restaurant chain is reduce and also teamwork
increase and conflict reduce.
 Democratic style is also improved through staff in managers
because decision is maximum taken by employees. It improves
because in this restaurant chain autocratic style replace mostly
in democratic so it helps in develop.
Skills and style is helpful in developed staff of above
restaurant

 Managers of Hazev, Haz and Tas have used digital technology
and adopt many changes in restaurant for improve work and
increase their efficiency and effectiveness. So through this
communication process make very easy and reduce conflict
through this and that affect to increase productivity. It also useful
in risk analysis so risk is evaluated by managers for future and
prevent it.
 Leadership skill is also implemented through digital
technology that means that it increase their teamwork it means
that leaders take status of work through mobile and media so it
gives direction through technology and its increase team work.
Problem solving skill also implement because any problem solve
within minute from anywhere and it saves time
Managers use digital
technology and leadership
skill implement change :-

Compare given organization with another organization context of
adopt digital technology.
 Digital technology adopt by Hazev, Haz and Tas so it has got
many improvements in organization like communication skills of
staff is very improve. It also helps in remove conflicts between
them because all are works in team so it also effective.
 Gloria is also a restaurant of London so through digital
technology it also implements their many services like online
delivery it focuses more on online delivery because it aims is
increase sale and attract customers.

Conclusion
 From above study it has been summarized that through digital
technology organization implement their services and it also put
effect on increase on sales and profit. Managers and leaders skills
also improve through digital technology. Soft and hard skill also
very important for managers and leaders that effect on
employees' performance. Many skills and style is also implement
through staff because managers and leaders tackle and solve
their problem so their many skills improve.

REFERENCES
Books and Journals
 Barbosa Neves, B. et.al., 2019. Can digital technology enhance social
connectedness among older adults? A feasibility study. Journal of Applied
Gerontology. 38(1). pp.49-72.
 Carter, D.F., Ro, H.K., Alcott, B. and Lattuca, L.R. 2016. Co-curricular
connections: The role of undergraduate research experiences in promoting
engineering students’ communication, teamwork, and leadership
skills. Research in Higher Education. 57(3). pp.363-393.
 Kong, E. and Ko, S. 2018. An online team exercise for online students:
learning for KM, creativity and innovation, team skills and resource
management. Academic Conferences and Publishing International Limited.
 Nambisan, S. 2017. Digital entrepreneurship: Toward a digital technology
perspective of entrepreneurship. Entrepreneurship Theory and Practice.
41(6). pp.1029-1055.

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