Digital Technology & Leadership: Docklands Academy Report 2019

This report investigates the impact of digital technology on leadership and management within the service sector, particularly focusing on restaurant chains such as Tas, Haz, and Hazev. It begins by assessing classical management theories and various leadership styles, then examines how digital technologies influence both internal and external management approaches. The study highlights the importance of digital tools in providing employee flexibility, managing projects remotely, embracing diversity, and enhancing HR and training processes. Ultimately, the report concludes that technology is a crucial driver for modern leadership, enabling better decision-making, improved communication, and increased efficiency in the service industry. This document is available on Desklib, a platform offering a wide range of study resources for students.

Running head: DIGITAL TECHNOLOGY AND LEADERSHIP
Digital technology and leadership
(Docklands Academy, London)
Name of the student:
Name of the university:
Author Note

1DIGITAL TECHNOLOGY AND LEADERSHIP
Executive summary
In this study, the different classical theories relevant to management are investigated. After that, the
role and different leadership styles are also analyzed. Next, the styles of leadership in the restaurant
chains namely Tas, Haz and Hazev are examined. At last, the impacts of digital technologies
affecting the internal and external styles are also evaluated here.

2DIGITAL TECHNOLOGY AND LEADERSHIP
Table of Contents
1. Introduction:......................................................................................................................................3
2. Assessing the various theories of classical management:..................................................................3
3. Explaining the role of various leaders and various styles of the leaders:..........................................4
4. Integrating and reconciling the personal aims with the business goals:............................................4
5. Investigating how the digital technology has been affecting the external and internal styles of
management:..........................................................................................................................................5
6. Conclusion:........................................................................................................................................6
7. References:........................................................................................................................................7

3DIGITAL TECHNOLOGY AND LEADERSHIP
1. Introduction:
The Dockland Academy, situated at London comprise of a partnership with various chains of
restaurants. These includes the names Tas, Haz and Hazev. They comprise of various chains
including operations of beverages and foods within and across Central London. This take place from
bars and cafes top huge restaurants that serves Anatolian cuisine.
In this report various classical theories of management are analyzed. Then the role and
various styles of leadership are discussed here. Then the leadership styles in the above restaurant
chains are demonstrated. Lastly, the effects of digital technologies impacting the external and
internal styles are examined here.
2. Assessing the various theories of classical management:
The classical management theories are based on the idea that the workers only have
economic and physical necessities. This has been never considering the job satisfactions and social
necessities. However, it has been advocating the specialization labor, profit maximization and
decision making and leadership (El Sawy et al. 2016).
Firstly, it comprises of the hierarchical structure. Within the theory of classical management,
the places of working are distinguished into three types of distinct layers regarding management. At
the top position the owners are placed and the executives and board of directors has been setting the
long range aims for the business. Then there is specialization. The theories of classical management
includes the assembly line views of the working scenario. Here, the huge activities are distinguished
to smaller ones that can be accomplished easily (Kane et al. 2015). Further, the workers has been
understanding the roles and thus it has been specializing the single section. It is useful to rise the
efficiency and productivity. This can be done through eradicating the necessity for the staffs towards
multi-tasking (Kreutzer, Neugebauer and Pattloch 2017). Then, the incentives are to be considered.
Here, the theory states that the employees get motivated through various economic rewards. This has
been proposing that the staffs would be working string and turn out to be more productive as they are
awarded incentives on the basis of the works. Thus, the employers motivating the employee through
the method can gain the rise in production, profit and efficiency.

4DIGITAL TECHNOLOGY AND LEADERSHIP
3. Explaining the role of various leaders and various styles of the leaders:
The roles include the following.
Leadership at every level:
At the top most level it is vital to gain the co=operation to formulate the policies and plans.
At the lower and middle levels, they are needed to interpret and execute the programs and plans that
are framed by top management.
Acting as the representative of organization:
As the leader is needed to represent various concerns and communicate the rationale of the
enterprise for the external public (Li et al. 2016).
4. Integrating and reconciling the personal aims with the business goals:
The leaders with the traits of leadership is useful to integrate and reconcile the individual
aims of the staffs with the organizational aims. They must try to co-ordinate the effort of people as
the common reason and achieve the aims.
The leaders should be soliciting the support:
The leader is intended to invite and entertain the co-operation and support of the
subordinates. It is done through experience, maturity, intelligence and personality. They are intended
to invite the suggestions and deploy the programs and plans to the enterprise.
Reviewing the leadership and management styles at Tas, Haz and Hazvez chains:
Restaurant chains name Management and leadership styles (McLeod 2018)
Tas They have been following the autocratic leadership. They are
quick to make decisions instead of consulting the subordinates and
team members. The managers has been including new menus in
spite of the consulting their chef at the first place.
Haz Here, the democratic leadership is followed. It has been more
participative in nature and the subordinates has been participating
in making decisions.
Hazvez They are found to going for consultative leadership. This is the

5DIGITAL TECHNOLOGY AND LEADERSHIP
assimilation of the democratic and autocratic style. Here, the staffs
are able to perform the decision making over smaller scale.
However, the greater ones are controlled by the managers. Under the setting of the restaurant
they have been i9ncludidng the managers to ask the staffs on how they have been rising the sales and
avoiding the clients who are dissatisfied (Khan 2016).
5. Investigating how the digital technology has been affecting the external and
internal styles of management:
Providing employee with more flexibility:
This can be done with different solutions of software. This permits collaborative activates at
real time under secure scenario.
Managing projects and people anytime and anywhere:
Using the software suites the leaders can endorse decisions, hold meetings and approve
budgets.
Embrace diversity and extend to new markets:
Automatic tools of translation are available for every languages in the world (Miller 2018).
The New Leaders turns to be influencer:
These social media are highly useful and various wide reaching communication channels are
available in the market.
HR and tasks of training are taken to next level:
The new technologies has been helpful for employee managing, certification, training and
induction of different HR files to breeze. With the help of dedicated application of software, every
employee is able to chart and control the path of learning, submit the progression reports, fill the
peer review forms and least effort and time (Henningsson and Nishu 2019). Thus, they get the ability
to move forward and turn into be more productive and efficient.

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6. Conclusion:
The above study has evaluated the effect of digital technology regarding how the restaurants
can be lead and managed. Organizational practices in the chains of restaurants are analyzed. A
critical analysis is made regarding how the particular styles of management and structures of the
organization is influenced and is changed through using various factors that includes digital
technology. This happens both internally under the organization and external to it under broad
scenario of the service sector. At greater level of management, the technology is the most vital tool
to turn into a better leader. The study explains how technology has turned into a driving force
beyond the latest style of leadership.

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7. References:
El Sawy, O.A., Kræmmergaard, P., Amsinck, H. and Vinther, A.L., 2016. How LEGO Built the
Foundations and Enterprise Capabilities for Digital Leadership. MIS Quarterly Executive, 15(2).
Gençer, M.S. and Samur, Y., 2016. Leadership styles and technology: Leadership
Henningsson, S. and Nishu, N., 2019. Sitecore: Retaining Technological Leadership Through Digital
Tech Acquisitions. In Digitalization Cases (pp. 183-204). Springer, Cham.
Kane, G.C., Palmer, D., Phillips, A.N., Kiron, D. and Buckley, N., 2015. Strategy, not technology,
drives digital transformation. MIT Sloan Management Review and Deloitte University Press, 14,
pp.1-25.
Khan, S., 2016. Leadership in the digital age: A study on the effects of digitalisation on top
management leadership.
Kreutzer, R.T., Neugebauer, T. and Pattloch, A., 2017. Digital business leadership. In Digitale
Transformation-Geschäftsmodell-Innovation-Agile Organisation-Change Management, 1. Auflage.
Springer Gabler.
Li, W., Liu, K., Belitski, M., Ghobadian, A. and O'Regan, N., 2016. e-Leadership through strategic
alignment: an empirical study of small-and medium-sized enterprises in the digital age. Journal of
Information Technology, 31(2), pp.185-206.
McLeod, S., 2018. Technology Integration, Leadership, and Organizational Support Frameworks for
Instructional Improvement with Information Technology. Second Handbook of Information
Technology in Primary and Secondary Education, pp.535-542.
Miller, C.L., 2018. Digital Leadership: Using the Internet and Social Media To Improve the Lives,
Well-Being and Circumstances of Others. Journal of Family & Consumer Sciences, 110(1), pp.45-
48.