HNC/Diploma: Leadership and Management in Service Industries Report

This report analyzes leadership and management within the context of the service industry, specifically focusing on the impact of digital technology. It begins with an introduction to leadership and management, differentiating between hard and soft skills. The report then explores current management and leadership skills, providing examples relevant to service industries. It further delves into future management and leadership skills, particularly those influenced by digital technology. The report examines the restaurant chains Hazev, Haz, and Tas, highlighting the adoption of digital technology. A comparison of these service industry companies is presented, followed by a conclusion summarizing the key findings and recommendations for effective management and leadership styles. The report references relevant academic sources to support its claims and recommendations.

Leadership and
management
TASK 3 & 4

Content
 Introduction
 Current management and leadership “Hard” and “Soft”
skill
 Future management and leadership skill
 Comparison of service industry companies
 Conclusion
 References

Leadership refer to the activities that are associated with influencing and
encouraging people within the organisation in order to lead towards the
success of the organisation. It includes all the actions related with the
employee who will be motivated to perform their work with full potential.
While on other side management relates with planning, organising,
directing and controlling all the operations of the organisations.
Introduction

Current management and leadership
“hard” and “soft” skill
Hard skills refer to skills or capabilities of an individual that are easy to measure by
the organisation like foreign language, programming etc. While the soft skills are
consider as an internal part of the organisation. Some of the skills that implements
in service industry is as follow:
Hard skills- It refers to those skills that are leaned by an individual.
Analytics- It is one of the essential element or skill which is present in the
employees of Hazev, Haz and Taz that is analytical thinking. This results that
organisation is able to record all changes and analyses them that which bring
positive results for organisation.

Future leadership and management skill
In the recent few years digital technology has been an important
component which also impacted on organisations that work in service
industry. However the restaurants chains of Hazev, Haz and Tas,
adopted essential changes in order to carry out more efficiency in
organisation. Some of the hard skill is as follow:
Data mining- Data mining skills helps the managers and employees of
restaurants in order collect accurate and precise data for their
operations. This helps them to save their cost by reducing unnecessary
expenses

Continue…
How soft skill could be achieved
To generate soft skills among employees it is essential for an
organisation to develop effective culture in the organisation. As it
helps organisation to generate essential aspect in an individual that
include value, belief, attitude etc.so that employees are always
motivated to achieve their goals.

Comparison of different service industry
organisation
Digital technology plays vital role in the service industry so it is
essential to compare change management system in order to find
loopholes and modify them to bring effective results. Like one of
the Wolseley, which executed digital technology in its operations to
complete their task quickly.

Conclusion
It is concluded from the PPT that an organisation need to implement effective
management and leadership style that is needed to be adopted to face
different situations in present market conditions. Moreover several
organisational factor such as external and internal are discussed that
impacts on business operations. Lastly effective chain management system
to enhance better leadership and management style through effective
recommendations.

References
Bell, R. and Martin, J., 2012. The relevance of scientific management and
equity theory in everyday managerial communication situations.
Journal of Management Policy and Practice. 13(3).
Donate, M.J. and de Pablo, J.D.S., 2015. The role of knowledge-oriented
leadership in knowledge management practices and innovation. Journal
of Business Research. 68(2). pp.360-370.
Galpin, T. and Lee Whittington, J., 2012. Sustainability leadership: From
strategy to results. Journal of Business Strategy. 33(4). pp.40-48.

Thank You