This report provides a detailed digital channel analysis of Topshop, a clothing retail brand, focusing on the effectiveness of its digital channels. The analysis compares Topshop's digital channel implementation with that of its competitor, H&M, examining social media and website strategies. The report utilizes consumer buying behavior theory and user response in digital media to evaluate the effectiveness and efficiencies of the channels. Findings indicate Topshop's strengths in customer service, brand promotion, and website convenience compared to H&M. The analysis includes criteria development, competitor analysis, and company analysis, leading to recommendations based on the 5S framework and justified with SMART criteria. The report also considers the Australian consumer behavior and the impact of social media on the consumer's buying decision.
![[object Object]](/_next/static/media/star-bottom.7253800d.svg)
