Gucci's Digital & Social Media Plan: Dublin Business School Project

This document provides a digital media implementation plan focused on Gucci, a prominent fashion brand. It includes a situational analysis, business objectives, digital goals, KPIs, target audience identification, customer journey mapping, and tactics with control measurements and analytics. The plan aims to enhance Gucci's digital presence and e-commerce sales by targeting specific personas and leveraging social media engagement. The situational analysis covers internal strengths and weaknesses, as well as external opportunities and threats. The report also emphasizes the importance of monitoring and measuring the success of the digital media strategy, highlighting the need for online connection and understanding customer requirements.

Implementing Digital Media- Digital & Social Media Plan
Executive Summary
The digital media implementation plan is represented. It helps to clearly map out the objectives
of the business and digital goals. The intension of implementing this plan is to target the clearly
identified personas. Mainly, the Gucci business is represented in this report, for digital media
implementation. The situational analysis is conducted, which assists to know the business’s
current position. This analysis supports with the knowledge gathering on internal strengths,

internal weaknesses, external opportunities and external threats of the business. The object of the
business is to implement digital media. The business objectives are defined with digital goals and
KPI in the report. The target audience are also identified. The tactics and actions are provided
with required control-measurements and analytics. This report also projects other important
factors that play a remarkable role in social media engagement.
Table of Contents
1. Overview of Business.........................................................................................................................1
2. Situational Analysis...........................................................................................................................4
3. Business Objectives, Digital Goals and KPI....................................................................................6
4. Target Audience and Customer Journey.........................................................................................9

5. Tactics and Action...........................................................................................................................11
6. Measurement &Analytics/ Indicative Budget................................................................................12
7. Conclusion........................................................................................................................................13
References................................................................................................................................................15
Appendix..................................................................................................................................................19

1. Overview of Business
Gucci refers to a fashion brand from Italy. It is owned by a French company. It has a
strong digital presence online today which is popular and active in several social media channels.
Gucci has tried many new tactics in the past, where it also has tried the shock tactics, to
concentrate on the male market, which dint work well (theadvertisingreviewblog, 2013). Later,
during 2017in the high-end luxury market, Gucci was discussed more on social media (Jaekel,
2018).The Gucci online fashion and the luxury brands are now present on mobile phones and the
proof of its sale is represented in the below figure (Centric Digital, 2016).
Figure: Gucci mobile sales(Centric Digital, 2016)
Figure: Evolution of Gucci
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Figure: Gucci’s Global Revenue
Gucci integrated with the advanced digital world for its marketing campaigns. It evolved
e-commerce, digital marketing, social media and integrated with the mobile applications. This
resulted in improving their consumer relationship in the modern world (Danziger, 2017). It also
started the “Memes” and a witty caption. The Instagram ads became popular with the memes,
where a lot of sharing, conversation took place. However, this dint make the campaign
successful as the viewers ended up with negative reaction, on the content(McCrae, 2017).Gucci’s
aim is to increase its e-commerce sales from the luxury brand with 24 percent, by 2020 (Milnes,
2016).
Any organization requires a marketing plan as its mission. The mission statement can
easily help to know the purpose of a company in a specific business, and can also determine what
the company is trying to achieve. It is impossible to work on business’s success, without a
mission statement and this can be set only by assessing the business’s condition and its
competence. The business’s mission statement concentrates mainly on the market and its
environment apart from its product or services. A perfect mission statement must be committed
to bring out its best features that benefit the customers and the company, rather than limiting
opportunities. Situational analysis on the complete business environment has to be conducted
after determining the mission statement. Because, this helps to stay competitive. Marketing is
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important to stay in the competition. Various social media options are available today for this
purpose.
Social media refers to online media which advances the conversation in contract with the
traditional media approach. In the traditional media, the readers cannot participate in the
development of the content, but it is possible in social media content. Because, it is a place where
a lot of people talk, share their views and bookmark in a huge network. There are various social
media sites like YouTube and Flickr via social networks like Facebook, Twitter, Pinterest and
LinkedIn. In this technology oriented world, there are huge scope to attract large number of
people in the social media. Moreover, it is even fun to be a part of it, because of the options like
sharing photos, videos, like and dislikes. It provides large engagement which is not possible by
Television. At present, all types of businesses are opting social media for marketing, because it
offers less cost promotion for the business (Ward, 2016).
Answer the following to find the best social media for the business (Ward, 2017):
1) Which social media suits best for your business?
2) What is the estimated budget for the social media plan?
3) What are the social media goals of your business?
4) Who is implementing the social media plan for your business?
5) How is the success of the social media plan measured?
Additionally, through social media it is easy to monitor and can be measured anytime. On
the other hand, the social media strategy also requires management of KPI and execution.
The social marketing's goal requires to be integral to the community, where the objective
is to increase awareness using a specific tactics, through social media. The tactics proceed with
actions and controlling the actions. Social media can also bring opportunities through online
advertisements. It benefits with the amount of time and number of employees involve in this
approach. Here, the content tracking is required. If one content is present in different ecosystem,
with different language at different timing it can help to reach many people and can establish
good relationship too. As these days, the digital tactics are essential for marketing. The key
point to bridge the gap between the business and the customers is to establish online connection.
For instance, via tweets. For a successful plan, good planning is the key, which roots from
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research and understanding the customer requirements, challenges and its final results (Khinda,
2017). Generally, for a business the Module Leader is responsible for delivering a module, to
coordinate, for training and engages in the processes like quality assurance and administration.
They even assess, provide feedback, monitor and links with the other department (Williams,
2018).
Therefore, to survive in the marketplace, the digital trends must be followed. And, digital
marketing denotes the trending market that helps to promote a business using online tools and
strategies, to achieve success with the help of digital devices. Because, this generation has
addiction towards technology where internet has a significant role.
The product and price strategy are important components that has to be checked for the
Gucci Business. The goals should be smartly set, which should have specific, measurable,
attainable, time bound and assessable goals.
2. Situational Analysis
The situational analysis has a vital role in assessing the current condition of the business
and its market. This analysis helps to develop an effective business or marketing plan, which has
to be reviewed periodically. The reviewing of the plan ensures to be updated. On the other hand,
the organization’s internal strengths, internal weaknesses, external opportunities, and external
threats are represented by this analysis. Therefore, it is also known as SWOT analysis. The main
reason for opting the situation analysis is that, it answers various questions that are necessary for
transforming the business’s current condition (Lake, 2017).
On the other hand, it is a systematic collection and evaluation that are done based on the
past and present political, economic, social, and technology based data of the business. This is
known as PEST analysis. The data scrutinizes the internal and external energies which can
influence the performance of the organization. Then, it assess the current and future strengths of
the business in the form of weaknesses, opportunities and threats.
Therefore, prior to the development of marketing strategy of any business, it is essential
to conduct the situation analysis. Moreover, it helps to find the customers and potential
customers of the business. It is right to states that, the situation analysis is an eye-opener that
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helps to know what is happening inside the business and it also helps to determine the business’s
next steps in the marketplace (Lake, 2017).
To know whether the Situational Analysis is good enough or not the following question
can be helpful.
1) Is the analysis clearly understood by all?
2) Can the situational analysis be implemented practically?
3) Does it focus on both internally and externally key factors that impact on the
business?
4) Can it identify the business’s future goals clearly?
5) Does it give way for any further analysis?
The following analysis helps to lists out the potential capacity of the Gucci business
(Melin, 2002) (Marketing Dawn, 2015) (Bhasin, 2018):
Internal Strengths
1) It has good brand equity, as its fashion brand is worth 12.4 billion dollars. On the other
hand, globally it stands at 38th position. Whereas, in 2016 it was ranked as 44.
2) In the market, it provides the highest quality products with luxurious items.
3) Only very less companies could match its fashion standards.
4) In international market, it has strong identity.
5) It has established strong tie ups with other brand ventures, like in automobiles. For
example, Fiat, General Motors and Ford.
6) It has a good and effective product line, both for men and women.
7) It is part of several CSR activities like UNICEF (United Nations International Children's
Emergency Fund).
8) It ensures to keep changing to provide fresh fashion for its customers.
Internal Weaknesses
a) Its brand name is forged in various countries. It often faces trademark breaching issues.
b) It has various range of products that possess risk for diluting the brand.
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c) The brand requires continuous updating. Because, if fashion is not fresh it can have
negative impact on its sales. Moreover, it can also affect the number of loyal customers.
d) In advertising using sexuality (females) is where Gucci faces more criticism. The
marketers agree that its sales relies on this factor.
e) Instability in its management.
External Opportunities
1) Today’s generation is more conscious about brand. Their brand selection denotes the
earning power, and this is a great opportunity for the brand.
2) Fashion is always trending and it will never end.
3) For the brands like Gucci, the emerging markets (China and India) are considered as a
hotspot. Because, there are high chances for increased consumption in these markets.
4) Online shopping facilities.
External Threats
a) Increasing competition can be considered as the biggest threat for Gucci. Because, it has
equivalent competitors in the fashion market.
b) The forgery of the brand name can have negative impact on the market.
c) It can also affect the trust of their loyal customers.
d) There are high chances for threats due to involvement of several companies in the same
sector.
3. Business Objectives, Digital Goals and KPI
GUCCI is the world’s leading renowned fashion brand and it prepares trendy apparels for
the kids, men and women, with the high quality fabric and other materials. It has high and great
value among its clients. These apparels are prepared for high and middle income group and it
provides excellent and innovative styles and designs. GUCCI also prepares other products that
are enough and great to create delicacy and decency in the user’s personalities (Fabrikant, 2018).
GUCCI has attained the status of highly successful brand, because it has most desired luxury
fashion brand. These are used to globalize and extend the business. It contributes to intensify the
competition in the market, because it has various factors like growing consumer expectations,
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look for the authenticity and clear brand positioning. It enhances the women and men’s
personality, as it is prepares its apparels in unique style that is also known as fashion brand or
Italian brand. The main business objectives are listed below.
1) The Italian or fashion brands are preparing the dresses in various styles and designs
for their clients.
2) The Fashion designers must use creative ideas to designs the dresses that has
different styles, from time-to-time.
3) Provide the dresses in innovative and unique style and cut work.
4) GUCCI has creative team to work great and best in the fashion industry.
5) It should provide unique and latest styles for various occasions.
To establish the GUCCI business goals and objectives by determine the marketing
strategies for new venture. In GUCCI fashion, marketing plan is critical element to ensuring the
long term success for a fashion brands. It creates the successful marketing plan by establish the
goals and objective for an business processes because the marketing plan is always be based on
business objectives and goals and it used to expanding the company market shares. The GUCCI
creates the most efficient way to plan the marketing strategies is able to achieve the organization
goals and objectives (Businessplanwritingservices.com, 2018). The GUCCI fashion research and
determine the marketing strategy to implement the marketing plan that research may involve the
primary and secondary sources because that information are attained from business plan. The
business objectives and goals are includes the following factors to achieve the organization goals
and provide the effective business for an organization. The factor are SWOT analysis,
environmental factors, forces of Michael Porter Analysis and some others information. The
business goals and objectives are clearly set by the organization to developing action plan and
marketing strategy. These are utilizing the company marketing objective and it achieved by
marketing mix that is set of marketing tool. It is designed to influence the consumer decision
making and it provide the profitable exchanges.
The GUCCI digital goals are based on Business goals. The business goals are achieved by
using the business marketing mix. The marketing mix is used to provide marketing strategies that
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modify and produce the suitable to the preferences of customers. The marketing mix is based on
product strategy, price strategy, place and promotion strategy (8ways.ch, 2018).
In Product Strategy, generally the customers are buying the products by comparing the
brands depend on style, quality and price. So, GUCCI is providing the offer to the customer or
consumer with various and experiential attributes to differentiate the products from the
competitors. Basically the products are based on design, features, brand name, brand size and
quality. The GUCCI products are has many attributes including brand name, complexity,
newness and quality. The GUCCI also uses the technology tools to contribute the significant
effect on consumer purchases through the promotions. The technology tools are magazines,
internet, bill boards and other media.
In price strategy, it is most important tools for the company. Generally, the price strategy
will be affect the company directions whether to continue or stop financing the venture by the
profit that is generate from the selling. The incremental and decremented of the selling is not
only depending on product quality also depending on the product price that going to the market.
The GUCCI business needs to determine the appropriate price for the product with high quality.
So, the price strategy is most vital point for the company. It will determine depends on the high
and low quality of material to manufacture the products plus the mart up to create the more profit
for a company. Basically, the GUCCI is mostly known through the world about this good and
excellent design and prestigious.
In promotion strategy, this strategy is basically necessary to the company because, the
promotion is to inform its potential customer about the latest, current and business products
especially when it comes to new venture at new target market. It is secret key to the company to
communication between the general public and consumers. The promotion issued to advertising
the sales and it publicity the product that influence what customer and consumer think about the
products. This is important marketing communications play a critical role in informing the
consumers about the product by using the common ways that is technology tools like social
media, television, fashion magazine and bill board. The promotion is used for very effective to
encourage the consumers to buy more.
In Place strategy, the company must be planning the place as best as possible. It is one of
important factors to provide the utility to the customer. The fashion company is must be locate at
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right place is possible to the potential consumers because it is very convenient for them to buy
the product. It is effective distribution of products among the marketing channel such as retailers
and wholesalers. It plays a major role in influencing the consumer motives and it distributing the
products can influence the consumers in a several ways. It increases the consumers to finding
and buying the products.
4. Target Audience and Customer Journey
Target Audience
The GUCCI Italian fashion brand is regarded as the world largest selling and it founded in
1921 in Florence by Guccio GUCCI. The Italian brand is widely known for luxury products and
high quality that include the sun glasses, hand bags, shoes, clothes and other accessories. The
GUCCI fashion brand is decided to expanding the target audience because the Gucci primary
target market has the high status, middle aged business women, business men and high income.
It has more mature line that designed to appeal to a younger audience. Expanding the target
audience is used to reignite the international interest in fashion brand and it prevent the specific
generation. It accelerate the international appear and it reach out the wider audience. The fashion
brand regarded has successfully matured with aristocratic lines (Marketing Dawn, 2018).
Care about customers
The Gucci operates in more than 400 stores across the world including the duty free
boutiques, franchise stores, specialty stores and leading department stores. The Gucci
repositioning the fashion brand to appeal to a wider audience Gucci also tailored that products
lines to ensure the perfectly matched the customers tastes. The fashion brand performed the in-
depth market research based on client base that is used to establish the organization needs, tastes
and ambitions. It able to create the product that matches the client’s needs.
Marketing Techniques
The Gucci fashion brands adopt a range of marketing technique to improve the business
operations and it embraces the technological chances. It has been across a marketing platform
including offline promotion, online advertising, social media and organic search engine. These
are used to provide the successful business will be more important to keep up with marketing
stratosphere and also it use the traditional approaches to provide the efficient business processes.
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