HSBC Mobile Banking App: Impact of Digital Skills and Research Methods

This report examines HSBC's mobile banking app, focusing on the application of digital skills and research methods within the financial services sector. It begins with an introduction to digital skills and the background of HSBC, a multinational financial institution. The report explores the challenges faced by HSBC before the introduction of modern technology, such as paper-based systems and the need for the right systems and procedures. It then provides insights into the modern technology introduced, specifically the HSBC mobile banking app, detailing its user-friendly interface and security features. The impact of this technology is analyzed, highlighting its positive effects on user experience, including immediate account access and enhanced security measures. The report concludes by emphasizing the importance of digital skills in the banking sector and the benefits of HSBC's mobile banking app in providing better services. References include various academic sources related to mobile banking, digital transformation, and banking challenges.