Australian City Design College: Digital Business Management Role Play

This assignment presents a role-play scenario focused on digital business management, specifically addressing the implementation of a digital solution within an organization. The scenario involves a team leader and CEO discussing the need for a training program to support the integration of the digital solution. The assignment details the resources required for the training, including a conference room, trainers, and financial funding. It emphasizes the importance of clear IT system features, integration strategies, and ethical considerations. The training program itself involves oral communication, vocabulary training, and feedback sessions to address employee queries and concerns. The primary goal of the training is to enhance job satisfaction, increase employee motivation and retention, ensure contract deadlines are met, and improve the efficiency and effectiveness of business processes, leading to financial gains. The assignment references relevant academic sources to support the proposed strategies and methodologies.

Running head: DIGITAL BUSINESS MANAGEMENT
Digital Business Management
Name of the Student:
Name of the University:
Author Note:

1DIGITAL BUSINESS MANAGEMENT
Table of Contents
Role Play....................................................................................................................................2
Selection and implementation of the proposed digital plan.......................................................3
Conducting the Training............................................................................................................3
Purpose of the Training..........................................................................................................4
References..................................................................................................................................5

2DIGITAL BUSINESS MANAGEMENT
Role Play
Team Leader- Good Morning, Sir
CEO- Good Morning, Lead
Team Leader- I would like to inform you that we are in a need of conducting a training
program in the concern of supporting the implementing the digital solution for the firm.
CEO- Well thought. So what have you planned for the same?
Team Leader- Sir, we would first need to allocate the resources needed for fulfilling the
purpose of the training.
CEO- What resources would be needed?
Team Leader- A well-organised conference room, professional trainers, projectors and the
financial funding required to carry up the processes.
CEO- Please prepare a statistical data regarding the same and e-mail me as soon as possible
to move on with the program.
Team Leader- Sure, Sir. I will catch up with the required managers of the organisation and
my team and get along with you as soon as possible.
CEO- Thank You. Your response is awaited. Kindly, fix the dates too and make sure that the
training program is planned and implemented as a successful one.
Team Leader- Sure Sir, I will keep by my words. Thank You.
CEO- You are welcome.

3DIGITAL BUSINESS MANAGEMENT
Selection and implementation of the proposed digital plan
The features required in the IT system should include the aspects of
unambiguousness, testability, correctness as well as understandability and feasibility
(Heitmann, Pahl-Wostl and Engel 2019).
The strategies for integrating the digital solution into the operations of the workplace
are; integrating the technologies used by the employees, the HR applications to the virtual
meeting tools and fostering efficiency as well as innovation in the communication process
(Dery, Sebastian and Van der Meulen 2017).
The application of the relevant policies and procedures includes the ethical use of
the media by the employees, no unethical or unfair means of carrying up the transaction of
the business, checking the IT systems before live-telecasting the same, protecting the
intellectual property (Pearson 2016). In addition, communicating each small and big detail to
the upward level communication department of the organisation.
The training need analysis of the concerned Max Lionel Realty firm is that the
working nature of the firm is a complex and a critical one. Thus, the employees needs to be
trained accordingly in the concern that no discrepancies occurs in the working condition of
the firm. Moreover, the training is needed in the concern that the employees gets to know the
tasks and duties they are liable to perform and that the same should be done on the stipulated
time (Raz 2017).
Conducting the Training
The training would be conducted with the help of oral communication process, where
the employees would be provided with the vocabulary training with the help of the projectors
(Konin 2018). The employees would be asked to put forward their queries during the

4DIGITAL BUSINESS MANAGEMENT
questioning section in the concern of dealing with the doubts that they might have during the
training period. After the questioning round, there would be a feedback round which would
let the employees bring up the feedbacks they have regarding the concepts provided to them
during the training. The feedback may be either a positive one where the employees would be
completely satisfied with the plans and processes described to them during the training, or the
same may be a negative one where the employees are not satisfied. However, the negative
feedback would give an opportunity to the Max Lionel Realty to improve its strategic plans
and processes and even the ideas of the employees can be taken into consideration while
making the changes.
Purpose of the Training
 Increased level of job satisfaction with the help of increase in the morale and integrity
of the employees (Gu, Tang, Jiang 2015).
 Increase in the motivation and retention of the employees.
 Ensuring no miss in the deadline of the contracts.
 Increase in the effectiveness and efficiency of the plans and processes of the firm
which would result in financial gains.

5DIGITAL BUSINESS MANAGEMENT
References
Dery, K., Sebastian, I.M. and van der Meulen, N., 2017. The Digital Workplace is Key to
Digital Innovation. MIS Quarterly Executive, 16(2).
Gu, Q., Tang, T.L.P. and Jiang, W., 2015. Does moral leadership enhance employee
creativity? Employee identification with leader and leader–member exchange (LMX) in the
Chinese context. Journal of Business Ethics, 126(3), pp.513-529.
Heitmann, F., Pahl-Wostl, C. and Engel, S., 2019. Requirements Based Design of
Environmental System of Systems: Development and Application of a Nexus Design
Framework. Sustainability, 11(12), p.3464.
Konin, J., 2018. Management Strategies in Athletic Training, 5E. Human Kinetics.
Pearson, R., 2016. Beyond ethical relativism in public relations: Coorientation, rules, and the
idea of communication symmetry. In Public relations research annual (pp. 77-96).
Routledge.