Digital Technology's Impact on Management and Leadership, Hospitality

This report investigates the influence of digital technology on management and leadership within the Hazev, Haz, and Tas restaurant chains, and compares their approaches with McDonald's. The report explores how digital technology has spurred the development of management and leadership skills, including consensual management styles, improved decision-making abilities, and the adoption of transformational and transactional leadership styles. It examines the development of both hard and soft skills, such as creativity, adaptability, and critical thinking, and analyzes how managers adapt to organizational changes by involving employees, assessing their feelings, expanding communication, and fostering new skill development. Furthermore, the report assesses the skills and styles developed by the staff and concludes by summarizing the effects of digital technology on management and leadership, skill development, and managerial responses to change.

DEVELOPING SKILLS FOR
THE ORGANIZATIONAL
CHANGE
Digital technology in Hazev, Haz and Tas
Chain

INTRODUCTION:
• Management and leadership developed with the effective change.
• More hard and soft skill developed due to digital technology
adoption.
• Managers developed different approach to deal with the changes.
• New skills and styles developed by staff in Hazev, Haz and Tas.

DEVELOPMENT OF MANAGEMENT AND LEADERSHIP:
• Consensual type of
management style has been
developed due digital
technology adoption.
• Decision making ability has
been developed.
• Transformational and
transactional leadership style
developed.

HARD AND SOFT SKILL DEVELOPMENT :
• Creativity of the employees
increased due to digital
technology implementation.
• Adaptability and Flexibility of
employees increased.
• Critical thinking skill has been
developed.
• Complex communication skill
increased.

THE WAY MANAGERS DEAL WITH CHANGES:
• Involving employees with change
process.
• Assessment of the feelings of
employees regarding the change
(Shin et al., 2015).
• Expansion of the communication
channel.
• Helping employees to develop
new skills.

MANAGEMENT SKILLS AND STYLES AFFECTED
BY THE CHANGE:
• Management style changed to
flexible type.
• Management skills improved
due to more accurate
information from the customers
(Northouse, 2018).

SKILL AND STYLES DEVELOPED BY STAFFS:
• Understanding skill of the staffs developed more.
• Consensual type of management style developed (Pihlainen,
Kivinen & Lammintakanen, 2016).
• Giving priorities to organizational requirement has been developed.

COMPARISON WITH MCDONALD'S:
• McDonald’s is currently
running on autocratic type
of leadership.
• Hazev, Haz and Tas Chain is
using three leadership
styles.
• Hazev, Haz and Tas Chain is
flexible in management as
they uses different types of
management styles for
different scenarious.

CONCLUSION:
• Management and leadership skill developed due to organizational
change.
• Hard and soft skill developed of the organizational staffs and
employees.
• How manager deals with organizational change has been assessed.
• Skill and styles developed by the organizational staff has been
evaluated.

REFERENCES:
• Shin, Y., Sung, S. Y., Choi, J. N., & Kim, M. S. (2015). Top management
ethical leadership and firm performance: Mediating role of ethical
and procedural justice climate. Journal of Business Ethics, 129(1),
43-57.
• Pihlainen, V., Kivinen, T., & Lammintakanen, J. (2016). Management
and leadership competence in hospitals: a systematic literature
review. Leadership in Health Services, 29(1), 95-110.
• Northouse, P. G. (2018). Leadership: Theory and practice. Sage
publications.