HNC/D: Digital Technology's Impact on Service Industry Leadership

This report analyzes the impact of digital technology on leadership and management styles within the Hazev, Haz, and Tas restaurant chains in London, which have a partnership with Docklands Academy. It reviews classical management theories and leadership styles, explores factors influencing different management styles in the service industry, and assesses current and future management skills. The report discusses how digital technology affects both internal and external management styles, highlighting its role in enhancing productivity, flexibility, and decision-making through data collection, integration, and storage solutions like cloud services and ERP systems. The analysis also covers the use of technology in overcoming challenges such as language barriers and improving overall sales and branding through social media promotion.

Running head: DIGITAL TECHNOLOGY IMPACT ON MANAGEMENT AND
LEADERSHIP
Digital Technology Impact On Management and Leadership
Name of the Student
Name of the University
Author Note:

1DIGITAL TECHNOLOGY IMPACT ON MANAGEMENT AND LEADERSHIP
Table of Contents
Introduction......................................................................................................................................2
Discussion........................................................................................................................................2
Classical Management theories and Leadership Style.................................................................2
Impact of Digital Technology......................................................................................................3
Management and leadership styles in the Hazev, Haz and Tas chains........................................4
Digital technology affects internal and external management styles..........................................4
Conclusion.......................................................................................................................................5
References........................................................................................................................................6

2DIGITAL TECHNOLOGY IMPACT ON MANAGEMENT AND LEADERSHIP
Introduction
The following report focus on three London based restaurants named as Hazev, Haz and
Tas that comes up with close relationship with Dockland Academy London. The restaurant is
mainly inclusive of twenty-one food and beverages operation in Central London (Nguyen et al.
2017). It mainly ranges from cafes and bars that serve Anatolian cuisine. In the last few years,
the manager has come up with the use of digital technology which will help them to run and
promoting their restaurants. Hazev, Haz and Tas comes up with chain of fine dining restaurant
that has horizontal structure. It is known to be multi-national chain of family oriented
organization that have family members in branches. The restaurant follows staff behaviour and
service quality. The staff members at this restaurant comes up with managing the restaurant
where they require information so the financial managers is trying provide some quality training
to the staff members.
In the coming pages, an idea has been provided with respect to various classical
management theories. After that, an analysis has been done on role of leaders and different
leadership style. A discussion has been given on leadership style in Hazev, Haz and Tas chains.
The last section of the report deals with effect of digital technology on internal and external
leadership styles.
Discussion
Classical Management theories and Leadership Style
There is mainly six leadership style. Each of the managers comes up with a leadership
style but he needs to learn when other leadership is required. Autocratic leadership style is also
known as directive style which can command with compliance. It does not any kind of room for

3DIGITAL TECHNOLOGY IMPACT ON MANAGEMENT AND LEADERSHIP
failure (Donate and de Pablo 2015). The visionary style helps the workers to build a company
that comes up with much bigger picture in mind. Affiliative style helps in building trust and
proper co-operation among the managers and associated workers.
There is mainly four functions of management for understanding what the leader wants to
set the overall tone by achieving the show of coordinates. The coaching style helps in mentoring
workers so that they build overall success and tackle weakness.
Planning: Strategic planning is considered to be an important factor for the business of
the restaurant to move forward (Amanchukwu, Stanley and Ololube 2015). It mainly ranges from
scaling up the operation of changing market where leaders are to create plan for the future of the
organization.
Organizing: After proper planning, an individual need to organize the plan of the
organization that needs to be executed. The main focus is all about delegation of task and
establishing proper procedure and developing metrics.
Leading: Leading is all about understanding the fact that how manager can get the job
done. It is all about focusing the team members so that they can accomplish the things to move
much closer to end goals.
Controlling: Control is all about management of large number of things that will define
the overall success (McCaffery 2018). In the mode of controlling, manager can review the
overall performance report, cost efficiency, and overall sales number.
Impact of Digital Technology
Technology tends to have powerful impact on the managers about how they can manage
or even lead. It can ultimately changed the way by which we establish connection with ourselves
(Storey 2016). Various successful leaders at various level can understand the fact that technology

4DIGITAL TECHNOLOGY IMPACT ON MANAGEMENT AND LEADERSHIP
help in managing people. It ultimately them to build team members and keeping a track of work
at different channels and at various location. Technology at this restaurant can easily help in
enhancing the leader. The use of digital technology in this restaurant has result in increase in
overall productivity and efficiency.
Provides the employee with more Flexibility: Project can work by making use of
different software solution that helps in collaborative working in given time (Shao, Feng and Hu
2017). Meetings of the manager can easily take place over video and audio messages.
Manage People and Project: Managers and higher executives can overcome the issues
comfortable at hotel room and lounge of business venue.
Accepting diversity and expansion on New Markets: Language barrier is considered to
be as one of the biggest challenges for this restaurant (Nguyen et al. 2017). The managers and
associates employees can change tools that are easily available in various region of the world.
Management and leadership styles in the Hazev, Haz and Tas chains
Technology tends to have huge amount on the leadership style in restaurant. In the
beginning, technology helps individual to provide much greater power and proper governance
without any kind of physical need. In this restaurant, technology has helped a lot to make certain
number of changes in the present working pattern (Donate and de Pablo 2015). Technology-
based leadership has helped people to work in remote places. Workers can make use of Google
docs in the progress time so that it can provide the managers about the overall progress in the
restaurant. Technology can provide much more freedom to the employees so that it can bring
huge number of challenges to the managers.
In the earlier days, the restaurant was ready to accept any kind of changes that is being
done by financial manager. It is mainly needed for having an understanding the overall benefits

5DIGITAL TECHNOLOGY IMPACT ON MANAGEMENT AND LEADERSHIP
in accepting the change. The restaurant come to the point that there were initial issues due to
changes as people were negative about the idea. They understand the fact that it was very much
easy to understand both system and software. Both database and tools are needed to be
implement in the restaurant.
Digital technology affects internal and external management styles
Technology can provide proper accuracy of both planning and management by providing
the restaurant managers with proper data. The collected data can be used for making proper
decision (Amanchukwu, Stanley and Ololube 2015). Technology-based solution aims to gather
required data from both internal and external sources. It all about storing the required data in the
warehouse where managers are given proper access by the help of network. Digital technology is
considered to be an important step in protecting data. Both data and information is an important
aspect in the use of strategic data which is being produced by team leads. Excel is being
considered as an advanced equipment which is needed for understanding the KPI in much better
way.
Data: The biggest effect of technology on required management planning is all about
collecting huge amount of data about stock, sales, and overall production.
Integration: ERP software can improve the overall planning by the integration of system
in the organization (Gopee and Galloway 2017). ERP can easily replace a list of standalone
application like administration, warehousing and lastly finance.
Storage: Storage is all about collecting huge amount of data which can create problem.
The restaurant can make use of cloud storage which is known to be pay on the go that helps in
storing data.

6DIGITAL TECHNOLOGY IMPACT ON MANAGEMENT AND LEADERSHIP
Access: Communication-based networks help the managers to easily access and share the
same available data (Sudha, Shahnawaz and Farhat 2016). Restaurant manager can make use of
video conferencing and internet forums where data can be shared.
Conclusion
From the above pages, the point can be concluded that this report is all about adaptation
of classical management theories and leadership style. An analysis can be done with respect to
role of leader and different leadership styles. A review has been done with respect to
management and leadership style in this London based restaurant. The last part of the report
deals with the fact that how technology affects both internal and external management style. The
marketing manager of this restaurant has come up with promotion of materials on social media.
It will ultimately help the restaurant to improve its sales and branding.

7DIGITAL TECHNOLOGY IMPACT ON MANAGEMENT AND LEADERSHIP
References
Amanchukwu, R.N., Stanley, G.J. and Ololube, N.P., 2015. A review of leadership theories,
principles and styles and their relevance to educational management. Management, 5(1), pp.6-14.
Donate, M.J. and de Pablo, J.D.S., 2015. The role of knowledge-oriented leadership in
knowledge management practices and innovation. Journal of Business Research, 68(2), pp.360-
370.
Gopee, N. and Galloway, J., 2017. Leadership and management in healthcare. Sage.
McCaffery, P., 2018. The higher education manager's handbook: effective leadership and
management in universities and colleges. Routledge.
Nguyen, T.T., Mia, L., Winata, L. and Chong, V.K., 2017. Effect of transformational-leadership
style and management control system on managerial performance. Journal of Business Research,
70, pp.202-213.
Shao, Z., Feng, Y. and Hu, Q., 2017. Impact of top management leadership styles on ERP
assimilation and the role of organizational learning. Information & Management, 54(7), pp.902-
919.
Storey, J., 2016. Changing theories of leadership and leadership development. In Leadership in
Organizations (pp. 33-58). Routledge.
Sudha, K.S., Shahnawaz, M.G. and Farhat, A., 2016. Leadership styles, leader’s effectiveness
and well-being: Exploring collective efficacy as a mediator. Vision, 20(2), pp.111-120.