Impact of Digital Technology on Leadership & Management Styles

This report examines the influence of digital technology on leadership and management styles within the service industry, focusing on the skills required for staff to adapt to new technologies. It evaluates management and leadership approaches at McDonald's and explores methods for achieving necessary skills, including employee education and self-reflection. The report also analyzes how managers can navigate change, highlighting the benefits of technology leadership, such as increased revenue and innovation. Furthermore, it identifies the skills and styles developed by staff in restaurants like Hazev, Haz, and Tas, emphasizing customer service, commercial awareness, and problem-solving abilities. The conclusion summarizes the evaluation of management and leadership skills, emphasizing the role of digital technology in developing hard and soft skills, referencing academic sources to support its findings. Desklib offers a wealth of similar reports and study resources for students.

Digital Technology Impact On
Management and Leadership
Name of the Student
Name of the University
Author Note:

Table of Content
• Need of leadership Skill
• Digital technology has created a need for staff to develop more hard and soft skills
• Method of achievement of skills
• Methods to analyze the way manager can deal with the change
• Effect on management and leadership style and skill
• Skills and styles that have been developed by staff in Hazev, Haz and Tas
• Conclusion
• References

Need of leadership skills
There are list of skills needed by restaurant staff for
adopting digital technologies like
• Creativity
• Problem Solving
• Adapting agility
• Leadership
• Emotional intelligence.

Digital technology has created a need for staff to develop
more hard and soft skills
Digital technology has created the need to develop
more hard and soft skills like
• Addaptibility
• Fitting into the culture
• Collaboration
• Leadership
• Potential growth
• Giving priority

Critically Evaluation the management
Leadership in McDonald
• McDonalds is known globally for its
quality food and best customer
experience.
• The organization aims to follow best
policies and leadership style for
skinners.
• McDonalds is being able build a
reputation of brand image in the mind
their customers.

Method of achievement of skills
• Willingness of staff of restaurant to accept changes
• Educating the employees.
• Evaluations of employees.
• Self-reflection on the topic
• Setting up of goals
• Practicing on regular interval.

Methods to analyze the way manager can deal with
the change
Manager of the restaurant needs to follow a list of steps
for understanding the changes like
• Identification of loopholes
• Making a proper selection of right topologies.
• Involving the employees of the restaurant.
• Personal incentive should be provided to employees.
• The restaurant should focus on training

Effect on management and leadership style and
skill
There are large number of benefits of using
technology leadership like
• Requirement of platform for overall support
• Increase in Revenue
• Increase in number of customers
• Overall innovation.

Skills and styles that have been developed by staff in
Hazev, Haz and Tas
There are large number of skills and styles that has
been development by the restaurant that is
• Excellent skill for best customer service.
• Overall commercial awareness
• Flexibility among the employees.
• Best Problem solving skills
• Skills for team work

Conclusion
• In the above slides an evaluation has been done
with respect to management and leadership
skill for staff. An analysis has been done how
digital technology has developed more hard
and soft skills. The presentation highlights the
fact how these skills can be achieved. The last
slides deals with the fact that how restaurant
manager can affect the management and
leadership skills and styles.

References
• Donate, M.J. and de Pablo, J.D.S., 2015. The role of knowledge-oriented leadership in
knowledge management practices and innovation. Journal of Business Research, 68(2),
pp.360-370.
• Obolensky, N., 2017. Complex adaptive leadership: Embracing paradox and uncertainty.
Routledge.
• Bolden, R., 2016. Leadership, management and organisational development. In Gower
handbook of leadership and management development (pp. 143-158). Routledge.
• Shin, Y., Sung, S.Y., Choi, J.N. and Kim, M.S., 2015. Top management ethical leadership
and firm performance: Mediating role of ethical and procedural justice climate. Journal of
Business Ethics, 129(1), pp.43-57.