Research Project: Digital Technologies and SMEs' Business Activities

This report analyzes the impact of digital technologies on Small and Medium Enterprises (SMEs), focusing on the Educ8 Group as a case study. The research explores the firm's awareness of digital technologies, the adequacy of their implementation, and the specific tools and techniques used, such as stock management systems and online billing. The study also investigates the impact of these technologies on customer satisfaction. The report includes statistical data on technology adoption and its effects, along with references to relevant literature. The findings offer insights into the benefits and challenges of digital transformation for SMEs, highlighting the importance of technology in modern business operations.

UNIT 11 RESEARCH
PROJECT
“To analyse the impact of Digital technologies on business
activities of a SME”

Awareness about various digital
technologies
Is the Educ8 Group well aware about the various digital technologies used within the
firm? Frequency
Yes 15
No 2
Not Sure 3
Total 20

Adequacy of digital technologies that are
been implemented by firm.
Are the digital tools and techniques that are been used by the
Educ8 Group are adequate? Frequency
Yes 14
No 3
Not Sure 3
Total 20

Types of digital tools and techniques used
by firm
What sort of digital tools and techniques are been taken in consideration at Educ8 Group that will help the
firm to handle the operations in a better way? Frequency
Use of Stock management system 10
Handling of orders by Digital system 5
Online billing and inventory management system 3
Digitalization of placing and distribution of items in the stock of the firm 2
Total 20

Impact on the customer satisfaction
Has the use of Digital technologies have improved the customer satisfaction level of the firm? Frequency
Yes 16
No 2
Not sure 2
Total 20

References
AlHelal, A., and et.al., 2016. Application of digital technology in the
prosthodontic management of a patient with myasthenia gravis: a
clinical report. Journal of Prosthetic Dentistry. 115(5). pp.531-536.
Baller, S., Dutta, S. and Lanvin, B., 2016. Global Information Technology
Report 2016. Ouranos.
Blackwell, C.K.,and et.al., 2014. Factors influencing digital technology
use in early childhood education. Computers & Education. 77. pp.82-90.
Brambilla, I., 2018. Digital technology adoption and jobs: A model of firm
heterogeneity.
Brown, J.P., 2015. Complexities of digital technology use and the
teaching and learning of function. Computers & Education. 87. pp.112-
122.