Impact of Digital Technology on Barclay's Bank Business Activities

This research project investigates the impact of digital technology on business activities, using Barclay's Bank as a case study. The report begins with an introduction to digitalization, its tools, and technologies, followed by a literature review exploring the concept of digitalization and its various applications in the banking sector. The study then outlines the research methodology, including the type of investigation (qualitative), research design (descriptive), and data collection methods (primary and secondary sources). The report explores the measures of digital technologies used by Barclay's Bank, such as e-banking, telebanking, and remote banking, and analyzes the influence of these technologies on the bank's operations. It also examines the relationship between digital technologies and Barclay's Bank's growth, providing a comprehensive analysis of the positive and negative impacts of technology. The project concludes with recommendations, a reflection, and a conclusion, supported by references and appendices, including a research proposal form and an ethics approval form.

Research Project

Table of Contents
TOPIC: ............................................................................................................................................1
Introduction......................................................................................................................................1
Literature Review.............................................................................................................................3
Research Methodology....................................................................................................................7
Data Analysis...................................................................................................................................9
Recommendation...........................................................................................................................19
Reflection.......................................................................................................................................20
Conclusion.....................................................................................................................................21
References......................................................................................................................................22
Appendix........................................................................................................................................24
Research Proposal Form................................................................................................................26
Research Ethics approval form......................................................................................................29

TOPIC:
“To determine the impact of digital technology on business activity. A case study on
Barclay's Bank”.
Introduction
Digital technology has revolutionized the way of conducting business or its activities at
large scale. In addition to this it is being seen that from last decade there has been tremendous
change in business models and as well as transformed the different business activities into new
and effective operations. The use of digital advancement like mobile technologies, cloud
computing, artificial intelligence etc. has lead the business towards successful growth and
opportunities (Agwu, 2018). Digital technologies has enabling the existing operations and
products to become more profitable and with the help of innovative tools, new operations and
facilities are developed that Lead the business to achieve competitive edge in marketplace. In
the banking sector, digitisation has evolved various information in providing effective and easy
services to their potential customers or clients. In the present research project, Barclay's Bank is
the chosen organisation. It is a British Multinational investment bank and financial services
company. The headquarter of the firm is in London, United Kingdom. Apart from the investment
banking, Barclay's also deals in four different segments like personal banking, investment
management, wealth management, corporate banking.
Research Aim
This can be considered as the primary aspect of an investigation which represents the
major target of the research (Bátiz-Lazo, 2017). It is a clear and concise statement in which
research issues is mentioned with the support of dependent or independent variable. The
potential aim of this particular research is :
"To determine the impact of digital technology on business activity". A case study on
Barclay's Bank.
Research Objectives
Research Objectives are refers as clear, declarative, concise statement which assists the
researcher to investigate research variables in appropriate manner. The research objectives are
interlinked with aim of the investigation report and majorly focuses on the ways to analyse the
1

variables that represents the aim in appropriate manner. The essential objectives of the research
are associated as below:
 To understand the concept of digitalisation and its different tools and technologies.
 To analyse the potential measures of Digital technologies that are used by Barclay's
Bank.
 To ascertain the influence of Digital technologies on the operations of Barclay's Bank. To access the relationship between digital technologies and Growth of Barclay's Bank.
Research Questions
Research Question is determined as the fundamental core of an investigation report. It
basically focuses of the literature through determining actual methodology and guides all the
stages of research like analysis, reporting etc. This art of the research plays vast role in
conducting the section of literature review through the support of research aims and objectives
(Berry, Deddis and McGreal, 2013). The appropriate research questions that covers the aims and
objectives of this particular research are determined as under:
 What is the concept of digitalisation and its different tools and technologies?
 What are the potential measures of Digital technologies that are used by Barclay's Bank?
 What is the influence of Digital technologies on the operations of Barclay's Bank?
 What is the relationship between digital technologies and Growth of Barclay's Bank?
2

Literature Review
Literature review is one of the most important aspect of the research which helps the
investigator in conducting in depth evaluation on a research issue. Literature review is also
considered as a scholar paper that involves the present knowledge in regards to the substantive
findings and the theoretical or methodological contribution to a specified research issue (Bones
and Hammersley, 2015).
The concept of digitalisation and its different tools and technologies.
As per the views expressed by Ashikuzzaman, 2016, Digitisation is considered as a
process of converting information and data to digital format for processing through a digital
technology like computer system etc. The concept of digitisation is different from the term of
digitalisation. Digitalisation is also considered as the process of leveraging digitisation to
advance business processes. Digitalization is also analysed as the process of creating digital
everything that can be digitized and the process of converting information into digital format
which can be recognised through the digital devices(Bowdin and et. al., 2012). Digitalisation
involves various technologies like computer system, social media, cloud computing, artificial
intelligence, mobile technologies, applications etc. Thus, all these tools has lead the business to
achieve successful growth at a global level. Digitalisation has plays equivalent role in changing
the traditional business processes into modernised operations.
The potential measures of Digital technologies that are used by Barclay's Bank.
As per the opinion of Stuart Greer, (2018) In the modern era the usage of digitalisation is
very required as it helps each business or an individual in attaining growth and success within the
market place. Over the last few years there has been a quite revolution happening at the Woking
place of Barclay's Bank; its re invention through a bank to technology organisation. Now a day's
computers are getting more sophisticated as they are effective in providing banks a potential for
dream in regards to providing highly effective customer services in respect to reaching at the
expectation of the customers. Changes in the technologies helps the banking sector in delivering
the appropriate services to their potential clients, thus it also effective in creating higher
competitive edge for the firm over its rivals (Bwalya, Mnjama and Sebina, 2014). There are
various measures that are used by banking sectors for making more effective operations,
however in which some are associated as below:
3

E-Banking: With the help of graphical user interface it enable a bank to render corporate
or high value buyers. This tool is basically appropriate for the customers to get proper inquiry
about its financial transactions, accounts, check book details, bank transfers etc.
Tele banking: This is also recognised as the essential tool which provides 24 hours
facilities for inquiry about the transactions or balance of a particular account over a mobile
phone.
Remote Banking: These Remote terminals are beneficial for the perspective of
customers, with the help of this different customer are interconnected. In addition to this it
enable the clients to make inquiries In respect of Online mode of payment, accounts. Thus it
saves the time of the customers too as they don't have to travel long distance to sort out their
inquiries.
Telephone Banking:When it comes to telecphone banking it is termed to be an essential
tool as Barclay's Bank is considering to lead the path through enabling voice recognition tool for
all of its potential customers (Shanmugam and et. al., 2015). Additionally it uses this facility for
providing more secure and reliable services to their customers.
The influence of Digital technologies on the operations of Barclay's Bank.
According to Mary Benjamin, 2018, Digital technology has great influence on the
operations of Barclay's bank. Technology has some positive as well as negative influence on the
operations of banking sector of Barclay's, some are associated as below:
Positive Impact:
 Digital technologies are effective in making, the banking process more faster and reliable.
the appropriate maintenance of documents and records have become more easy and
suitable(Clarke, 2011).
 Computerized banking also develops the core banking system. With CBS (core banking
system) all banking branches have access to common centralized data and are
interconnected with each other. Technologies are effective in facilitating better services such as passbook print machine
and cash deposit machine. Barclay's Bank is majorly concern about satisfying the needs
and wants of customers through facilitate them reliable and appropriate banking services.
Negative Impact:
4

 The major negative influence of technology is loss of jobs as automation has replaced
number of jobs in Banking Sector.
 The increasing threat of cyber attack, a loophole in system creates issues for the firm or
its customers in terms of realising of personal information (Famiyeh and Twum-Barima,
2011).
 The digital technologies consumes less time, and it also sometimes makes people
careless-that creates loss of personal details, many debit cards details of big banks were
compromised.
As a large banking industry Barclay's Bank is using safe and secure digital technologies
in order to ensure their customers about the safety and security of their money and personal
equipments.
The relationship between digital technologies and Growth of Barclay's Bank.
According to the perspective of Falk Rieker, 2018, The digital transformation is
considered to be different in every business industry. Proper integration of digital technologies
are effective for the growth and development of the banking industry (Epstein and Buhovac,
2014). Technology is at core of each conversation that an individual have with a firm in
banking and insurance sector as they look towards transform as well as optimize their business
operations in respect to developing more benefits and growth. It must be main part of
transformation strategy for an organisation. Barclay's majorly deals in large financial sector and
the organisation is growing at continuous basis, the organisations workforce is also increased day
by day in respect to developing the offerings of the firm at global level (Goffin and Mitchell,
2016). The digitised working environment will ease some of the operations and processes of
organizations such as making online transaction, the attendance of staff members by digitised
tool such as punching machine etc. because through this organisation will able to assure that
people are not facing any difficulty to work in bank.
5

Research Methodology
Type of Investigation
Research is considered to be a crucial process and selection of the type of research is
totally dependent on researcher. Mainly investigation is categorised into two types; these are
qualitative or quantitative research (Levy and Peterson, 2013). The method that has been chosen
for purpose of this specific research is Qualitative Method as result given through this tool is
certain and are of assumptions as well as thesis which can be understand through learner in
appropriate manner.
Research Design
This is the most essential piece of an exploration work as it refers as the blue print of the
research which determined the systematic analysis of the overall investigation in specified
formate. This section is mainly categorised among three major types like descriptive, exploratory
and experimental research design (Morabito, 2012). In this existing research project, descriptive
research design has been applied by the researcher as to providing significant support to the
qualitative research., thus it is the most appropriate design for the qualitative investigation.
Research Philosophy
It is mainly focused with right source and Knowledge Development. It can also be seen
as a way for data recording and data analysis for an investigation work. This is divided into two
section. Interpretivism and Positivism. In the current research work interpritivism philosophy has
been applied by the researcher for the purpose of accumulation of reliable information for
completion of the qualitative investigation.
Data Collection
This recognised as the most appropriate source of research methodology. An
investigation work is majorly depends on information and data which are collected through
investigator for the purpose of completion of the work in appropriate manner (Martin and
Townroe, 2013). This segment of the exploration is divided into two types one is primary and
other one is secondary source of data collection. In this mention investigation work both
secondary as well as primary sources are applied by the researcher in respect to accumulation of
valid and reliable information. Primary source is effective in conducting the section of data
analysis through accumulation of data by questionnaire and on other hand secondary source is
6

better in conduct part of literature review through analysing the data from different sources such
as newspapers, books, articles, journals, past research work etc.
Data Sampling
Sampling is replicates from the original population as it is effective for researcher to
gather accurate information through analysing the perspective of respondents (McWilliams,
2015). This tool is majorly categorised among probabilistic or non-probabilistic sampling. In the
present exploration work purposive sampling techniques which is the part of non-probabilistic
analysis tool has been applied by the researcher. The sample has been taken for purpose of this
report are 40 Respondents.
7

Data Analysis
It is most important section of research work that assess in measuring information or data
in an effective manner by using logical and statistical techniques (MISHRA and DAS, 2015).
Under this part, data is analysed by preparing themes which are depend on questionnaire.
Questionnaire
Q1) Are you aware about the concept of Digital technologies? Frequency
Yes 35
No 5
Q2) Are you conscious about the potential use of digitalisation within the
working environment of a bank?
Frequency
Yes 36
No 4
Q3) Does the implementation of digital technologies effective for the business
operations of Barclay's Bank?
Frequency
Agree 34
Disagree 6
Q4) What potential measures of Digital technologies are used by Barclay's
Bank?
Frequency
Electronic Banking 10
Tele banking 5
Remote Banking 5
Telephone Banking 20
Q5) What are the major benefits of using digital technologies in context of
banking sector?
Frequency
Effective Communication 10
Easy customer services 10
8

Storage and Retention of Valuable information 10
Cost effectiveness and Waste Elimination 10
Q6) What monitory benefits is derived by Barclays Bank through proper
utilisation of digital technologies?
Frequency
Higher Deposits from Public 10
Lower Interest on Deposits 8
Higher Profits 12
Higher rate of interest on Disbursements 10
Q7) Which digital tools are basically used by the banking organisations? Frequency
Management Information System 15
Decision Support System 15
Executive Information System 10
Q8) Who is the most benefited aspect of banking organisation by the
emergence of Digital technologies?
Frequency
Employees 10
Customers 20
Others 10
Q9) Provide recommendation to Barclays for developing their digitalised
operations within the commercial centre.
9

Theme 1: People are aware about the concept of Digital tools and Technologies.
Q1) Are you aware about the concept of Digital technologies? Frequency
Yes 35
No 5
Interpretation:
From description of the above given graph it has been evaluated that 35 out of 40
respondents are aware regarding concept of digital tools and technologies, as they belongs from
the modern society and 5 people are not aware about the same as they are not aware about the
digital aspects.
10
35
5
Yes
No

Theme 2: People are known to the use of digitalisation within the working environment of a
banking sector.
Q2) Are you conscious about the potential use of digitalisation within the
working environment of a bank?
Frequency
Yes 36
No 4
Interpretation:
According to the description of the survey report it has been determined that 36 out of 40
people are known to the use of digitalisation and its importance within the working environment
of a banking sector. Remaining 4 people are not aware about the importance of using digital
technologies within the working environment of banking sectors.
11
36
4
Yes
No

Theme 3: The implementation of digital technologies are effective for the business operations
of Barclay's Bank.
Q3) Does the implementation of digital technologies effective for business
operations of Barclay's Bank?
Frequency
Agree 34
Disagree 6
Interpretation:
From above mention graph, it has been identified that 34 out of 40 respondents are in
favour with this given statement that execution of digital technologies are effective for the
business operations of Barclay's Bank. 6 people are disagree with same as per opinion digital
technologies are not much important for raising the performance of the firm within the market
place.
12
34
6
Agree
Disagree

Theme 4: Different potential measures of Digital technologies are used by Barclay's Bank.
Q4) What potential measures of Digital technologies are used by Barclay's
Bank?
Frequency
Electronic Banking 10
Tele banking 5
Remote Banking 5
Telephone Banking 20
Interpretation:
From the detailed analysis of the given chart it has been evaluated that different measures
of Digital technologies are used by Barclay's Bank. 10 out of 40 respondents go with Electronic
banking, 5 people select the option of Tele banking, 5 are in favour of Remote banking and
remaining people go with the aspect of Telephone Banking.
13
10
5
5
20 Electronic Banking
Tele banking
Remote Banking
Telephone Banking

Theme 5: The major benefits of using digital technologies in the context of banking sector.
Q5) What are the major benefits of using digital technologies in context of
banking sector?
Frequency
Effective Communication 10
Easy customer services 10
Storage and Retention of Valuable information 10
Cost effectiveness and Waste Elimination 10
Interpretation:
From above mentioned report it has been founded that there are different benefits of
using digital technologies in context of banking sector like as Effective communication, easy
customer services, retention as well as storage of accurate data or information, waste elimination
and cost effectiveness.
14
10
10 10
10
Effective Communication
Easy customer services
Storage and Retention of
Valuable information
Cost effectiveness and Waste
Elimination

Theme 6: The monitory benefits derived by Barclays Bank through proper utilisation of
digital technologies.
Q6) What monitory benefits is derived by Barclays Bank through proper
utilisation of digital technologies?
Frequency
Higher Deposits from Public 10
Lower Interest on Deposits 8
Higher Profits 12
Higher rate of interest on Disbursements 10
Interpretation:
The present investigation report determined that there are various momentary benefits are
derived by Barclay's bank through the implementation of digital technologies. 10 out of 40
respondents are select the option of higher deposits from public, 8 are in favour of lower interest
on deposit, 12 people are in favour of higher profits and remaining people are go with option of
higher rate of interest on disbursements.
15
10
8
12
10
Higher Deposits from Public
Lower Interest on Deposits
Higher Profits
Higher rate of interest on
Disbursements

Theme 7: Different digital tools are basically used by the banking organisations.
Q7) Which digital tools are basically used by the banking organisations? Frequency
Management Information System 15
Decision Support System 15
Executive Information System 10
Interpretation:
On the basis of mention graph, it has been evaluated that Different digital tools like
Decision support system, executive information systems and Management information system,
are basically used by the banking organisations.
16
15
15
10
Management Information
System
Decision Support System
Executive Information System

Theme 8: The most benefited aspect of banking organisation by the emergence of Digital
technologies.
Q8) Who is the most benefited aspect of banking organisation by the
emergence of Digital technologies?
Frequency
Employees 10
Customers 20
Others 10
Interpretation:
As per the overall analysis of this particular report it has been interpreted that 10 out of
40 respondents said that employees get major benefits through the use of digital technologies
within the working environment of the bank, 20 people are in favour of customers as per their
concern customers are the most benefited and remaining 10 people are in favour of others.
17
10
20
10
Employees
Customers
Others

Recommendation
From description of above given report, it has been recommended that in this modern era,
competition is\ high at market place and it is required for each business organisation to attain
higher growth for the purpose of maintaining its image within the market place. Barclay's Bank
is operating at a large scale and company should use suitable digital equipments for the purpose
of providing effective services to their potential buyers. Company should also concern on
changing the overall traditional working method into modern techniques as to rendering easy
services to their clients. Bank should also provide training to their significant employees in
respect to providing them appropriate guidance in regards to the organisational operations.
18

Reflection
The considered investigation is based on analysis of impact of digital technology on
business activity of Barclay's Bank. It is a wide area of research which enables in providing
required information about the potential influence of digital technologies on the developing
performance of the firm. The activity of the investigation is based on the selection of the suitable
methodology for the described issue. This is the most essential part of an exploration work as it
is widely recognised by the researcher for the purpose of carry out investigation operations or
activities in appropriate manner. This part of investigation is depend on different applications as
in this different methodologies are selected by the investigators for purpose of giving support to
literature of the research. The present exploration work is based on qualitative analysis as under
this accumulated information and data is concerned with the qualitative means, thus Descriptive
research design has been applied through investigator for the purpose of assisting overall work in
systematic manner.
However interpritivism philosophy has been used by the investigator for the purpose if
accumulation of reliable information with the support of authors perspectives. Along with this in
present exploration work secondary as well as primary source of data collection are applied
through investigator for attaining reliable outcome. Secondary source is appropriate for the
implementation of literature review by the support of secondary sources such as journals,
articles, newspapers, books etc. On the other side primary tool is effective in accumulation of
primary information with the help of questionnaire. The major reason for choosing the tool of
questionnaire is that it is effective in acquiring large amount of data within less time duration. An
alternative method; Interview is also there which can also be applied by the research for
gathering primary information from the perspective of respondents. In this a personal session has
been conducted among the researcher and the respondents for collection of actual information.
19

Conclusion
From the detailed analysis of this particular report, it has been concluded that
Digitalisation is referred as the combination of various tools and technologies that plays
appropriate role in making an individuals life. An organisation operations easy, reliable and
comfortable for the purpose of attaining higher growth and success. Now a day's competition is
on its peak within the commercial centre and the major focused area of each business in different
sectors is to implement digitalisation in their business operations for the purpose of attaining
higher growth and success within the market place. Digital technologies like social media, cloud
computing, mobile applications, artificial intelligence are considered as the major sources which
are significantly applied by organisations for raising their business operations. The banking
sectors are majorly using telephone application for the reason of providing appropriate
information to their customers about their owned accounts.
20

References
Books and Journals
Agwu, E., 2018. ICT Diffusion, Adoption and Strategic Importance in Nigerian Smes.
Bátiz-Lazo, B., 2017. Between Novelty and Fashion: Risk Management and the Adoption of
Computers in Retail Banking. In Decision Taking, Confidence and Risk Management in
Banks from Early Modernity to the 20th Century (pp. 189-207). Palgrave Macmillan,
Cham.
Berry, J. N., Deddis, N. G. and McGreal, W. S. eds., 2013. Urban regeneration: property
investment and development. Taylor & Francis.
Bones, C. and Hammersley, J., 2015. Leading Digital Strategy: Driving Business Growth
Through Effective E-commerce. Kogan Page Publishers.
Bowdin, G., and et. al., 2012. Events management. Routledge.
Bwalya, K. J., Mnjama, N. M. and Sebina, P.M.I.M. Eds., 2014. Concepts and Advances in
Information Knowledge Management: Studies from developing and emerging
economies. Chandos Publishing.
Clarke, J., 2011. Revitalizing entrepreneurship: how visual symbols are used in entrepreneurial
performances. Journal of Management Studies. 48(6). pp.1365-1391.
Epstein, M. J. and Buhovac, A. R., 2014.Making sustainability work: Best practices in managing
and measuring corporate social, environmental, and economic impacts. Berrett-Koehler
Publishers.
Famiyeh, S. and Twum-Barima, C., 2011. Impacts of information technology implementation on
banks’ operations in Ghana. International Journal of Services and Standards. 7(3-4),
pp.249-263.
Goffin, K. and Mitchell, R., 2016. Innovation Management: Effective Strategy and
Implementation. Palgrave Macmillan.
Levy, D. and Peterson, G., 2013. The effect of sustainability on commercial occupiers' building
choice. Journal of Property Investment & Finance. 31(3). pp.267-284.
Martin, R. and Townroe, P., 2013. Regional Development in the 1990s: the British Isles in
transition. Routledge.
McWilliams, D., 2015. The flat white economy: How the digital economy is transforming
London and other cities of the future. Gerald Duckworth & Co.
MISHRA, S. K. and DAS, K. K., 2015. PRODUCTIVITY ANALYSIS FOR STATE BANK OF
INDIA: A FRAMEWORK FOR EVALUATING e-BUSINESS MODELS. CLEAR
International Journal of Research in Commerce & Management. 6(10).
Morabito, V., 2012. Business Technology Organization: Managing Digital Information
Technology for Value Creation-The SIGMA Approach. Springer Science & Business
Media.
Shanmugam, M., Wang, Y. Y., Bugshan, H. and Hajli, N., 2015. Understanding customer
perceptions of internet banking: the case of the UK.Journal of Enterprise Information
Management. 28(5). pp.622-636.
Slade, E.L., and et. al., 2015. Modeling consumers’ adoption intentions of remote mobile
payments in the United Kingdom: extending UTAUT with innovativeness, risk, and
trust. Psychology & Marketing. 32(8). pp.860-873.
Watkins, P., 2011. Shadow banking: accounting for Canada's productivity gap. International
Journal of Productivity and Performance Management. 60(8). pp.857-864.
21

Yartey, F.N.A. and Birzescu, A. N., 2015. Surveillance of the poor in a socio-financial enclosure:
a critical analysis of Zidisha. Org. Development in Practice. 25(8). pp.1131-1145.
Online
Purba, N., 2016. Barclays launches voice recognition technology for telephone banking.
[Online]. Available Through: <https://www.welivesecurity.com/2016/08/01/barclays-
launches-voice-recognition-technology-telephone-banking/>.
Greer, S., 2018. How Barclays are banking on a new breed of tech workers. [Online]. Available
Through:
<https://www.manchestereveningnews.co.uk/business/business-news/barclays-
manchester-tech-graham-bastin-15032634>.
Ashikuzzaman, Md., 2016. Concepts of Digitization and Digital Library. [Online]. Available
Through: <http://www.lisbdnet.com/concepts-digitization-digital-library/>.
Benjamin, M., 2018. What is the impact of technology in banking. [Online]. Available Through:
<https://www.quora.com/What-is-the-Impact-of-technology-in-banking>.
Rieker, F., 2018. Embracing Digital Transformation: The Future Of Banking. [Online].
Available Through:
<https://www.digitalistmag.com/customer-experience/2018/02/21/embracing-digital-
transformation-future-of-banking-05880240>.
22

Appendix
Questionnaire
Name:
Age:
Gender:
Email:
Q1) Are you aware about the concept of Digital technologies?
Yes
No
Q2) Are you conscious about the potential use of digitalisation within the working
environment of a bank?
Yes
No
Q3) Does the implementation of digital technologies are effective for the business operations
of Barclay's Bank?
Agree
Disagree
Q4) What potential measures of Digital technologies are used by Barclay's Bank?
Electronic Banking
Tele banking
Remote Banking
Telephone Banking
Q5) What are the major benefits of using digital technologies in the context of banking
sector?
Effective Communication
Easy customer services
Storage and Retention of Valuable information
Cost effectiveness and Waste Elimination
Q6) What monitory benefits derived by Barclays Bank through proper utilisation of
23

digital technologies?
Higher Deposits from Public
Lower Interest on Deposits
Higher Profits
Higher rate of interest on Disbursements
Q7) Which digital tools are basically used by the banking organisations?
Management Information System
Decision Support System
Executive Information System
Q8) Who is the most benefited aspect of banking organisation by the emergence of Digital
technologies?
Employees
Customers
Others
Q9) Provide recommendation to Barclays for developing their digitalised operations within
the commercial centre.
24

Research Proposal Form
Client Name Client ID
Tutor Date
Unit
Proposed title: To determine the impact of digital technology on business activity. A case study
on Barclay's Bank”.
Section One: Title, objective, responsibilities
Title or working title of research project ( in the form of a question, objective or hypothesis)
"To determine the impact of digital technology on business activity". A case study on Barclay's
Bank.
Research project objectives (e.g. what is the question you want to answer? What do you want to
learn how to do? What do you want to find out?):
The essential objectives of research are associated as below:
 To understand the concept of digitalisation and its different tools and technologies.
 To analyse the potential measures of Digital technologies which are used through Barclay's
Bank.
 To ascertain influence of Digital technologies on operations of Barclay's Bank.
 To access relationship among digital technologies and Growth of Barclay's Bank.
Section Two: Reasons for choosing this research project
Reasons for choosing the project (e.g. links to other subjects you are studying, personal interest, future
plans, knowledge/skills you want to improve, why the topic is important):
Reason behind choosing this kind of research project is to analyse different effects of Digital
technology on Barclays Bank.
Another reason is to exploring knowledge base of learner in particular area.
Section Three: Literature sources searched
25

Use of key literature sources to support your research question, objective or hypothesis:
In the present investigation work data has been gathered through suitable books, journals, articles
etc.
Slade, E.L., and et. al., 2015. Modeling consumers’ adoption intentions of remote mobile payments
in the United Kingdom: extending UTAUT with innovativeness, risk, and trust. Psychology &
Marketing. 32(8). pp.860-873.
Watkins, P., 2011. Shadow banking: accounting for Canada's productivity gap. International Journal
of Productivity and Performance Management. 60(8). pp.857-864.
Yartey, F.N.A. and Birzescu, A. N., 2015. Surveillance of the poor in a socio-financial
enclosure: a critical analysis of Zidisha. Org. Development in Practice. 25(8). pp.1131-1145.
Section Four: Activities and timescales
Activities to be carried out during the
research project (e.g. research,
development and analysis of ideas,
writing, data collection, numerical
analysis, tutor meetings, production of
final outcome, evaluation, writing the
report):
There are many different activities which are
going to be included under this research project
for determine costive outcomes. Different
activities of research included in this project
mention below:
 Identify topic
 Develop aims and objectives with
questions
 Literature review
 Research methodology
 Questionnaires preparation
 Data Collection
 Data analysis
How long this will take:
Around 3 Months
26

 Conclusion and recommendation
Milestone one: .........................................................................................
Target date (set by tutor): .........................................................................................
Milestone two: .........................................................................................
Target date (set by tutor): .........................................................................................
Section Five: Research approach and methodologies
What type of research approach and methodologies are you likely to use and why?
In the present investigation work Qualitative research method has been used by the research in
respect to addressing the issue in the form of theoretical aspect. along with this inductive research
approach has been applied by the researcher for accumulation of qualitative data.
What your areas of research will cover:
The present area of study will coverpotential influence of digital tools and technologies within the
working environment of banking industry.
Comments and agreement from tutor
Comments (optional)
I confirm that the project is not work which has been or will be submitted for another qualification
and is appropriate
Agreed Name: Date:
Comments and agreement from project checker (if applicable)
Comments (optional)
I confirm that the project is not work which has been or will be submitted for another qualification
and is appropriate
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Agreed Name: Date:
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Research Ethics approval form
All students conducting research activity that involves human
participants or the use of data collected form human participants are
required to gain ethical approval before commencing their research. Please
answer all relevant questions and note that your form may be returned if
incomplete.
For further support and guidance please see your respective Unit Tutor:
Before completing this form, we advise that you discuss your proposed
research fully with your unit tutor. Please complete this form in good time
before your research project is due to commence.
Section 1: Basic details:
Project title:
Student name:
Student ID number:
Programme:
College Name:
Intended research start date:
Intended research end date:
Section 2 Project summary
Please select all research methods that you plan to use as a part of your project:
 Interviews Yes No
 Questionnaires Yes No
 Observations Yes No
 Use of personal records Yes No
 Data Analysis Yes No
 Action Research Yes No
 Focus Groups Yes No
 Others (Please specify) :
Section 3: Participants
Please answer the following questions, giving full details where necessary.
Will your research involve human participants?
Who are the participants? Tick all that apply:
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Ages 12-16: Young people aged: 17-18 Adults: More than 20
How will participants be recruited (identified an approached)?
Describe the processes you will use to inform participants about what you are doing:
How will you obtain consent from participants? Will this be written? How will it be made clear to
participants that they may withdraw consent to participate at any time?
Studies involving questionnaires: will participants be given the option of omitting questions that
do not wish to answer?
Yes No
If no please explain why below and ensure that you cover any ethical issues arising from this
Studies involving observation: Confirm whether participants will be asked for their informed
consent to be observed.
Yes No
Will you debrief participants at the end of their participation (i.e give them a brief explanation of
the study)?
Yes No
Will participants be given information about the findings of your study?(This could be a brief
summary of your findings in general)
Yes No
Section 4: Data Storage and Security
Confirm that all personal data will be stored and processed in compliance with the Data Protection
Act (1998)
Yes No
Who will have access to the data and personal information?
During the research:
Where will the data be stored?
Will mobile devices such as USB storage and laptops be used
Yes No
If Yes, please provide further details:
After the research:
Where will the data be stored?
How long will the data and records be kept for and in what format?
Will data be kept for use by other researchers?
Yes No
Section 5 : Ethical Issues
Are there any particular features of your proposed work, which may raise ethical concerns? If so,
please outline how you will deal with these:
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It is important that you demonstrate your awareness of potential risks that may arise because of
your research. Please consider/address all issues that may apply. Ethical concerns may include,
but are not limited to the following :
 Informed consent.
 Potentially vulnerable participants.
 Sensitive topics
 Risk to participants and /or researchers
 Confidentiality/anonymity
 Disclosures/ limits to confidentiality
 Data storage and security, both during and after the research (including transfer, sharing,
encryption, protection).
 Reporting
 Dissemination and use of your findings.
Section 6: Declaration
I have read, understood and will abide by the institution’s Research and Ethics Policy:
Yes No
I have discussed the ethical issues relating to my research with my Unit Tutor:
Yes No
I confirm that to the best of my knowledge:
The above information is correct, and this is a full description of the ethical issues that
may arise in the course of my research
Name: Date: Please submit your completed
form to your supervisor.
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