Digital Technology: Opera System Transformation in Hospitality Sector

This report investigates the transformative impact of the Opera system on business activities within the hospitality sector, focusing on housekeeping services. The research begins with an introduction that outlines the background, rationale, aims, and objectives of the study, including the research questions. The project management plan details the cost, scope, time, quality, communication, risk, and resources involved. A work breakdown structure (WBS) and Gantt chart are included to visualize the project timeline and stages. The research employs both qualitative and quantitative methods to gather and analyze data, including a survey. Thematic analysis is used to present and interpret the data collected. The report concludes with recommendations based on the research findings and reflects on the value of undertaking the research to meet the stated objectives, contributing to the overall understanding of how the Opera system has reshaped the hospitality sector's operations and efficiency. The report is a contribution to Desklib, a platform providing AI-based study tools for students.

Digital Technology

TABLE OF CONTENTS
TASK 1............................................................................................................................................1
P1 Devise aims and objectives....................................................................................................1
P2 Project management plan with covers cost, scope, time, quality, communication, risk and
resources......................................................................................................................................3
P3 WBS and Gantt chart with time frame and stages for completion........................................5
TASK 2............................................................................................................................................8
P4 Carry out small scale research with applying qualitative and quantitative research methods
.....................................................................................................................................................8
TASK 3............................................................................................................................................9
P5 Research and data through implement appropriate tools and techniques..............................9
P6 Recommendations as a result of research and data analysis to draw valid and meaningful
conclusions................................................................................................................................19
TASK 4..........................................................................................................................................19
P7 Reflect on the value of undertaking the research to meet stated objectives and own learning
and performance........................................................................................................................19
CONCLUSION:.............................................................................................................................20
REFERENCES:.............................................................................................................................21

Title – How opera system has transformed business activities in hospitality sector
TASK 1
P1 Devise aims and objectives
Background of research
The evolution of internet has transformed the world. It has changed the lifestyle of
people. Technology is highly used by hospitality sector to grow and expand. It has entirely
changed the traditional way of doing business. Digital technology consists of various tools and
equipment through which business is earning huge profits. It has given ease to housekeeping
operations as well as provided a platform of expansion. (Fitzgerald, Bonnet and Welch, 2014)
There has been significantly change in the methods and process of housekeeping servces. This
has made it easy to achieve goals and objectives. Mostly, hospitality sector is benefited from it. It
is because of development of opera system. It has been highly used in housekeeping services. It
has allowed many facilities such as check in and out time, arrivals, departures, etc. it also helps
in giving accurate forecast of bookings that has been confirmed. The most feature it contains is
proper and effective allocation of rooms. This has useful in using the full efficiency of hotel so
that high revenue can be generated. In addition to this, it provides reports such as discrepancy
and status of rooms, front office check, etc. this has helped in increasing efficiency of staff as
well as hospitality sector. Opera system also gives different reports such as status change, group
check, etc. It has integrated overall housekeeping operations that have improved the service
quality as well as efficiency of employees. Moreover, it has enabled hospitality sector to
integrate its operations so that productivity can be enhanced (Arts, van der Wal and Adams,
2015). However, there are many challenges that have occurred while implementing the opera
system
Rationale of research
This research will help in identifying the way opera system has transformed various
housekeeping operations. It will help hotels to implement tools and techniques so that
productivity can be effectually enhanced. Along with this, research will give some
recommendations on how efficiency can be maintained.

Aims and objectives
Aim
To identify how opera system has transformed business activities in different
housekeeping services – A Case Study on hospitality sector.
Objectives:
 To understand the concept of opera system
 To interrelate opera system and housekeeping activities To recommend ways through which opera system efficiency can be maintained
Research questions
 What do you understand by the concept of opera system in hospitality sector?
 How opera system and housekeeping services are interrelated with each other?
P2 Project management plan with covers cost, scope, time, quality, communication, risk and
resources

It is very important to work in a systematic way as it helps in deciding the next step. In
this way, the desired outcomes can be gained. Apart from this, business needs to complete the
tasks in specific time period so that it can effectually grow and develop. There are several
elements that must be considered by the business (Blackwell, Lauricella and Wartella, 2014) It
will help in achieving the set goals and objectives. These are as follows:
Cost – It is the most important element in conducting research. It is because; it provides essential
resources that are needed. Therefore, business must identify the overall cost of research. It will
be easy for them to perform all tasks in a smooth way. Besides this, it will provide quality in
collecting data and analysing it. For this, the estimated cost needed will be 250 Euros.
Risk – Business must identify the possibilities of risk by doing risk assessment. It is because;
risk can highly impact the effectiveness of functions that are performed. The elements of risk
associated with this research are time and cost (Nambisan, 2017) It may take a lot to time and
cost in conducting research. Other than this, sometimes, issues can be faced regarding filling of
questionnaire or conducting interviews. This is because; respondents might say no to fill the
questionnaire.
Scope- There are certain aim and objectives that are included in research. Thus, it is necessary to
achieve those so that effective outcomes can be effectually obtained. Hotels can develop several
strategies in order to grow and develop. This can be done by targeting new markets so that more
people can be attracted (Hermsen, Frost and Kerkhof, 2016) Moreover, research will help in
giving recommendations on how to improve overall efficiency and productivity of hotels.
Time- This is also a crucial element in which research has to be completed in specific time
frame. This can be done by developing schedule for each activity. It will be beneficial to attain
the goals and objectives in given time period.
Quality - It is another important element through which results can be achieved in hotels. This
element is highly considered in collecting primary data because fresh and relevant information is

required in order to attain goals. Collecting more qualitative data will help in getting specific
outcomes (Ball, Ladel and Siller, 2018).
Resource – Along with the cost, several resources are required to conduct research. These
resources are used in different areas according to their features. For this present research primary
and secondary research data and information is required. This will help hotels to increase
efficiency of the operations so that targets can be effectually attained.
P3 WBS and Gantt chart with time frame and stages for completion
Illustration 1: Work break down structure
From this structure it is stated that there are different activities that are to be performed in
research project. With this it will be easy to conduct research in proper and systematic way.

Illustration 2: Ghantt chart

Illustration 3: Network planning

TASK 2
P4 Carry out small scale research with applying qualitative and quantitative research methods
To direct the examination, it is critical that every one of the strategies, procedures and
methodologies ought to be considered so that the in precise way the exploration can be led. In
this specific circumstance, beneath given are the distinctive kind of research techniques:
 Research philosophy: It is empowers to decide the fitting sources through which proper
data can be accumulated. These are of two sort which are positivism and interpretivism.
In this exploration, specialist will make utilization of blend of interpretivism and
positivism. Along these lines, spotlight will be made on the goals and the point that are
set.
 Research design: This empowers to complete the exploration in efficient way. These are
of three sort which are test, exploratory and spellbinding ( Taylor, Bogdan and DeVault,
2015). Among these, the specialist will influence utilization of illustrative research to
outline as it empowers to decide the hypotheses related with the examination subject.
 Research approach: There are two kinds of research approach which are inductive and
deductive. Inductive spotlight on creating hypothesis or go for the example through
which information is assembled. Then again, deductive went for testing hypothesis
related with the exploration theme. Among these two, the analyst will influence
utilization of inductive to approach.
 Data collection- These are of two sorts of essential and optional strategy. Both this
strategy will be utilized by the examination (Silverman, 2016). Essential will be directed
with the assistance of survey from 20 workers and auxiliary through books, diaries,
online sites, and so forth.
 Data analysis- After social affair data, it requires to have appropriate investigation made.
In this unique situation, topical will be connected as it empowers to introduce the data as
tables, diagrams, and so on.

TASK 3
P5 Research and data through implement appropriate tools and techniques
Questionnaire
1. Do you think Sheldon hotel UK implements the updated technology?
 Yes
 No
 Not sure
2. Does updated technology will be beneficial to improvise the performance of business
enterprise.
 Yes
 No
 Not sure
3. Is current technology is effective in terms to carry innovative procedures.
 Yes
 No
 Not sure
4. Do you think Opera system will have powerful impact on the performance of Sheldon hotel
UK
 Yes
 No
 Not sure
5. Is technological advancement is helpful to bring improvement in business activities and
productivity.
 Yes

 No
 Not sure
6. Is Sheldon hotel UK is facing challenges at the time of having implementation of updated
technology.
 Yes
 No
 NOT sure
7. What kind of advantages firm gets with the use of effective technological advancement.
 Reduction in wastage
 Better and effective services
 Improvement in customer satisfaction Effective performance
Thematic presentation
Theme 1: Yes, Sheldon hotel UK is taking initiatives to implement the technological
advancement.
1. Do you think Sheldon hotel UK
implements the updated technology? Frequency %
Yes 12 60.00%
No 6 30.00%
Not sure 2 10.00%
Total 20 100.00%