Digital Technology's Impact on Management and Leadership: A Case Study

This report investigates the impact of digital technology on management and leadership within three restaurant chains (Hazev, Haz, and Taz) in central London. It analyzes the application of classical management theories and various leadership styles, including transformational and democratic approaches, used by the restaurant managers. The report reviews the management and leadership styles adopted by these chains, highlighting the influence of digital technology, such as Microsoft Office and digital POS systems, on decision-making, consumer engagement, and operational efficiency. It further explores the internal impacts, such as improved HR practices and menu accessibility, and external impacts, including enhanced customer service and streamlined processes. The conclusion emphasizes the importance of digital technology in enhancing efficiency and productivity, providing valuable insights for the directors of the restaurant chains to understand the evolving landscape of management and leadership in the digital age.

Running head: IMPACT OF DIGITAL TECHNOLOGY ON MANAGEMENT AND LEADERSHIP
Impact of Digital Technology on Management and Leadership
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1IMPACT OF DIGITAL TECHNOLOGY ON MANAGEMENT AND LEADERSHIP
Table of Contents
Introduction......................................................................................................................................2
Application of Classical Management theories...............................................................................2
Application of leadership styles.......................................................................................................3
Review Management and leadership style in the organization.......................................................3
Internal impact of the use of digital technology..............................................................................4
External impact of the use of digital technology.............................................................................4
Conclusion.......................................................................................................................................4
Reference.........................................................................................................................................6

2IMPACT OF DIGITAL TECHNOLOGY ON MANAGEMENT AND LEADERSHIP
Introduction
The notable determination of the paper is to focus on the impact of digital technology and
application of classical management theories and leadership styles in three restaurant chains in
central London known as Hazev, Haz and Taz. This Turkish based restaurant chains have
numerous cafes, bars, large restaurants all over Europe serving both American and Turkish
cuisine. This paper will be discussing the implementation of the classical management theories
and the leadership styles which are adopted by the different types of managers of this restaurant
chain (Dong et al. 2017). The role of the leaders and their leadership styles will be presented in
the paper as well, along with that the report will also review the management and leadership
style in Hazev, Haz and Tas. The impact of digital technology on the external as well as the
internal management styles will be also discussed in the paper.
Application of Classical Management theories
The classical management theories are successfully used in the chain of restaurants in
order to improve the efficiency and productivity of Hazev, Haz and Taz. The outlines of the
classical theory are very much suited for the restaurants. The theory outlines which are aligned
with the hotel chains are discussed below.
 Hierarchical structure: The different layer of stakeholders of this organization such as
the primary shareholders of the organization, the different managers of each store, team
leads of every outlet, external stakeholders of the organization can be managed
effectively using this classical theory (Tepper et al. 2018). Training schedules and
employee problems are addressed in a professional manner using the classical
management theory.
 Specialization: The bigger tasks of this organization are successfully broken into smaller
fragments which are very much easier to be managed and monitored (Hawkins 2017).
The concept of multi-tasking is possible in this organization after the financial manager
and the marketing manager
 Incentive schemes: The role of the marketing manager is very much important for
maintaining the employee turnover in the series of chains.

3IMPACT OF DIGITAL TECHNOLOGY ON MANAGEMENT AND LEADERSHIP
Application of leadership styles
The finance manager and the restaurant managers applied different types of leadership
styles in the working environment of this chain of hotel so that the productivity of the
organization is achieved (Rante and Warokka 2016). The different categories of leadership styles
which are adopted by the different managers of this organization are the transformational
leadership styles and democratic leadership styles. The transformational leadership style helps
in encouraging all the employees of this organization as they can present their opinion and
review about any changes required in the system or any types of changes faced by them. The
democratic leadership styles help the managers of this organization to deal with the decision
making process such as the selection of the raw and the appropriate business strategy (Hoch et
al. 2018). The sense of responsibility of the democratic leaders is very much important to deal
with the cross-cultural conflict issues faced by this series of restaurants. All the organizational
leaders of this business organization follow most these two above discussed leadership styles so
that the mission and vision of the organization is achieved.
Review Management and leadership style in the organization
The management and the leadership style of Hazev, Haz and Taz are very significant for
the growth and progress of the organization. The management style of this organization change
hugely due to the application of digital technology such as Microsoft Office and other software
tools. Effective management decisions is now possible as the exact needs and requirements of
the consumers are tracked using various social media platforms which is a significant
contribution of the digital technology. The use of automated systems such as the Digital POS
system in this organization is very much useful for the marketing managers of this organization.
The role of the finance managers are very much important for analyzing the point of sale of this
organization. Strategic decision which are taken by the manager helps in creating new business
opportunities for this organization (Drucker and Koontz 2016). All the guest accounts of the
consumers are managed by the finance manager as it helps in improving the profitability of the
organization. The management decisions are also very much important for minimize the cost
associated with each of the business processes of the organization. At the same time, it can be
said that the leadership styles followed in this organization are important for this organization to
have a competitive advantage over the other similar organizations in central London. Special

4IMPACT OF DIGITAL TECHNOLOGY ON MANAGEMENT AND LEADERSHIP
training programs are given to the internal staffs so that they can provide better quality products
to their consumers. The management of this organization plays a huge role during adverse
business conditions such as recession and inflation (Mohiuddin 2016). The restaurant managers
also need to deal with issues such as stress management, providing inventiveness, social skills
and knowledge of the products.
Internal impact of the use of digital technology
The HR practices of this organization is improved significantly with the use of digital
technology as better and quality resources are now readily available for the consumers. The
categorization of the cuisines offered by this chain of restaurants is now available in the mobile
devices for every stakeholder of this organization. New Turkish and Mediterranean cuisines are
now made available for the consumers of this organization, the consumers of this organization
can plan the entire cooking procedure with the help of their user accounts of the portal. The
rating and review system of the consumers are also very much important for this organization to
attract the potential consumers of this organization (Celikyilmaz et al. 2017). The local and
seasonal ingredients are now chosen by the consumers of this organization. The autocratic
management style of this organization is very much important to improve internal management
procedures.
External impact of the use of digital technology
The application of different categories of digital technologies such as the have a huge
external impact on this organization. The performance of all the stakeholders of this organization
is managed in a more professional manner with the use of the office portal which can be opened
in the mobile devices of all the stakeholders of the business starting from the highest level to the
lowest level. The use of digital technologies such as the Electronic Register System can be very
much useful to manage all the processes of all the chain restaurants. The different customer
service care facilities provided by this organization is also improved using the use of the chat box
feature of the organizational portals (Banks et al. 2016). The role of the consultative
management style is very much important to deal with external management procedures.

5IMPACT OF DIGITAL TECHNOLOGY ON MANAGEMENT AND LEADERSHIP
Conclusion
The paper concludes the application of the classical management theory which is very
much important to improve the efficiency and productivity of Hazev, Haz and Taz. The
application of leadership styles such as democratic leaders and transformational leaders can be
also determined from this report. The management style and the leadership styles which are
currently used in this organization has been reviewed in the paper as well. The paper focuses on
the impact of the digital technologies which affect the internal and external management style in
terms of improved HR practices and managing the business records using the Electronic Register
System. Thus, the report is very much useful for the directors of this organization to understand
how digital technology has affected the management and the leadership styles in Hazev, Haz and
Taz.

6IMPACT OF DIGITAL TECHNOLOGY ON MANAGEMENT AND LEADERSHIP
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7IMPACT OF DIGITAL TECHNOLOGY ON MANAGEMENT AND LEADERSHIP
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