Digital Technology's Impact on Management and Leadership Report

This report analyzes the impact of digital technology on management and leadership within a London-based restaurant setting. It begins by outlining the required leadership skills, such as emotional intelligence, problem-solving, and adaptability. The report then explores the use of digital tools like Deliveroo and examines how technology influences both hard and soft skills development among staff. It evaluates the management and leadership approach of Starbucks as a case study. Furthermore, it addresses the ways skills are achieved and analyzed, including goal setting, practice, and training. The report also discusses the overall effect of technology on management and leadership styles, emphasizing customer improvement, employee support, and teamwork. The conclusion summarizes the importance of digital technology in analyzing organizational structure and monitoring expenditure and income within the restaurant. The report uses several references to support its claims.

DIGITAL TECHNOLOGY
IMPACT ON MANAGEMENT
AND LEADERSHIP
Name of the Student
Name of the University
Author Note:

Table of Content
• Introduction
• Requirement of Leadership Skill
• Use of digital technology for development of hard and soft skill
• Way of Skill achievement
• Way of analyzing the skill
• Overall effect on management and leadership style
• Developed skill and style by the restaurant
• Conclusion
• References

Introduction
• Restaurant Manager of London based restaurant has come up
with classical and management theories and leadership style.
This particular restaurant is inclusive of around 21 food and
beverages operation in major regions of London.
• Finance manager has come up with the use of digital
technology for running operation and promoting the
restaurants.
• Restaurant manager has planed to make use of digital
technology like deliveroo which is an online delivery
organization.

Requirement of Leadership Skill
Restaurant managers require a list of leadership skills
for carrying out their day to day task like
 Good control on emotional Intelligence
 Solving of Problem
 Skill for leadership
 Good creativity
 Agile Adaptability

Use of digital technology for development of hard
and soft skill
Staff needs to have proper soft and hard skills
for making use of digital technology
 Adjusting with the culture
 Having a proper leadership
 Understanding the overall growth
 Making use of proper leadership style.

Critically evaluate the management Leadership in
Starbucks
 Starbucks aims to treat its employees in a proper way so
that they sustain the level of commitment and motivation in
the upcoming days.
 Starbucks aims to offer a proper opportunity to both its full
time and part time employees.
 Starbucks aims to transfer the overall behavior and opinion
of coffee consumer around the world.
 Starbucks is not the fastest growing organization but its also
excellent business model with high performance and
minimum turnover.

Way of Skill achievement
 The staff members of this restaurant needs to
adapt changes
 Targeting proper goals
 Practice at regular interval.

Way of analyzing the skill
 Looking for any loop in the organization
 Selection of proper of topologies
 Providing incentive to the employees
 Training should be the first priority.

Overall effect on management and leadership style
Leadership skill can provide huge number of
benefits like
 Improving the number of customers
 Proper renovation
 Proper support to the employees.

Overall effect on management and leadership style
Development of both soft and hard skill can
provide huge number of benefits like
 Good relation among the employees
 Having a good problem solving skills
 Proper team work

Conclusion
 The presentation helps in concluding the important of digital
technology in management and leadership skill for the staff
of the restaurant. Digital technology can be considered to be
as one of the effective way for analyzing the overall
organization structure. The financial manager of this
restaurant has come up with plan of monitoring overall
expenditure and income.

References
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 Bustinza, O.F., Bigdeli, A.Z., Baines, T. and Elliot, C., 2015. Servitization and competitive
advantage: the importance of organizational structure and value chain position. Research-
Technology Management, 58(5), pp.53-60.
 Chen, L.F. and Tsai, C.T., 2016. Data mining framework based on rough set theory to improve
location selection decisions: A case study of a restaurant chain. Tourism Management, 53, pp.197-
206.
 Collin, J., Hiekkanen, K., Korhonen, J.J., Halén, M., Itälä, T. and Helenius, M., 2015. It
leadership in transition-the impact of digitalization on finnish organizations.