HNC Leadership and Management: Digital Technology's Impact Analysis

This report examines the impact of digital technology on leadership and management, focusing on the restaurant chains Hazev, Haz, and Tas. The report explores how digital tools influence the development of soft skills like communication and problem-solving, as well as hard skills. It also addresses the importance of critical thinking and other future-oriented management skills. The analysis considers how these skills contribute to the overall success and smooth operation of the business, particularly in dealing with customer and investor relations. The report highlights the importance of adapting to changes and using technology to improve business performance, aiming to provide insights on how to leverage digital tools for effective leadership and management in the service industry, specifically in the context of the HNC Hospitality Management program at Docklands Academy.

LEADERSHIP AND MANAGEMENT

IN WHAT WAYS DIGITAL TECHNOLOGY HAS CREATED STAFF NEEDS
TO DEVELOP MORE SOFT AND HARD SKILLS
Digital technology help the organization in their smooth operation by developing the sof5t and hard skills for
the staff of the Hazev, Haz and Tas organization to gain he better growth and success in the competitive
market. The soft skill which is important for the staff of the Hazev, Haz and Tas is communication skill, this is
important to have a better and strong relation with the management and with the customers as well. This
communication skill is being made effective with the use of digital technological Change in the organization
ad provide the ease to manage it.

CONTINUE…
Another soft skill is problem solving skill, which also necessary for the Hazev, Haz
and Tas organization to manage the operation of the organization This problem
solving skill become easy with the help of the digital technology. This digital
technology ensure the the organization to solving any kind of problem and help to
dealing with any change in the organization with the help of the digital technology.

Future management and leadership skill
The future management and leadership skill required to effective operation in the business and to maintain
the sustainability in the market.
Future Management skill:
Problem Solving skill – Managers of Hazev, Haz and Tas. must have the problem solving skill in order to
improve the performance of the staff. This skill is required to solve any kind of problem arises in the
business in their smooth operation. Hazev, Haz and Tas. Need to deal with the many problem related with
the customers, investors. Management\ mus have the problem solving skill that can handle all the situation in
the organization and ensuring smooth operation.
Critical thinking skill – Management of the Hazev, Haz and Tas. Must have the critical thinking skill which
will help the management to see not only positive aspect of the business but negative as well. On this way
they can evaluate performance effectively and can manage all the things in the business.

CONCLUSION
Above presentation has explored that how management and leadership of Hazev, Haz and
Tas use their soft and hard skill by effective use of digital technology and also concluded
how the deal with the change.

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