Unit 5: Leadership and Management - Digital Technology's Impact Report

This report provides a comparative analysis of how digital technology impacts leadership and management within the service industry, specifically focusing on restaurant chains. It compares the strategies of Wahaca with Hazev, Haz and Tas, examining the use of customer management systems, SEO, and POS systems. The report explores how digital technology helps these organizations achieve their goals by adapting to changing customer trends and market competition. It delves into how these tools contribute to effective change management and overall organizational success, with references to relevant academic sources. The conclusion summarizes the key findings regarding the role of digital technology in modern leadership and management practices within the context of the specified restaurant chains.

LEADERSHIP AND
MANAGEMENT

INTRODUCTION
The below presentation is going to compare in what the restaurant Hazev,
Haz and Tas with Wahaca. It is going to explores in what ways the digital
technology is used by Wahaca is better than compared to Hazev, Haz and Tas. Along
with it, it explores in what ways digital technology helps these organizations to
achieve their set goals and objectives.

COMPARISON
The restaurant chain Hazev, Haz and Tas is having strong competition from one of its
biggest competitors in London named as Wahaca. Wahaca is having 27 branches across
London and it serves the best Mexican style street food in London. In order to deal with the
change, Wahaca makes use of digital technology in a variety of ways as compared to Hazev,
Haz and Tas.

CONTINUE…
The organization or the food chain make use of effective systems such as Customer
Management Systems which helps the organization to identify and customer needs and
requirements. The needs and requirements helps the organization to deal with the change
appeared in customer trends and their choices.

CONTINUE…
The Search Engine Optimization or SEO is used by the organization on social media and on its
websites to attract more consumers and deal with the change appeared in competitive market. The
POS or Point of Sale systems is used by Wahaca to manage transactions fast with its customers
and it helps the organization to successfully manage the change appeared in price inflation and
currency changes. These all efforts done by the management of the organization with the help of
digital technology helps the management to deal with change effectively and manage change.

CONTINUE…
These all efforts done by the management of the organization with the help of digital
technology helps the management to deal with change effectively and manage change.

CONCLUSION
The above report explores the management and leadership of Hazev, Haz and Tas.
It concludes in what ways digital technology is impacting the organization and how the
management of the organization is dealing with change.

REFERENCES
Burns, P., 2016. Entrepreneurship and small business. Palgrave Macmillan Limited.
Kirchmer, M., 2017. Business process governance. In High Performance Through Business Process
Management (pp. 81-101). Springer, Cham.
Sussan, F. and Acs, Z. J., 2017. The digital entrepreneurial ecosystem. Small Business Economics. 49(1).
pp.55-73.
Teece, D. J. and Linden, G., 2017. Business models, value capture, and the digital enterprise. Journal of
Organization Design. 6(1). p.8.
Zukin, S., Lindeman, S. and Hurson, L., 2017. The omnivore’s neighborhood? Online restaurant reviews, race,
and gentrification. Journal of Consumer Culture. 17(3). pp.459-479.(Zukin, Lindeman and Hurson, 2017)

THANK YOU