Analysis: Digital Technology's Impact on Leadership and Management

This report examines the influence of digital technology on management and leadership within service industries, specifically focusing on Hazev, Haz, and Tas. It begins by discussing classical management theories, such as Taylor's scientific management and Fayol's administrative principles, and th...Read More

Digital Technology’s
Impact on management
and Leadership

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
Classical Management Theories and their application in service industry............................3
Role of a Leader and different Leadership Styles in a service industry.................................5
Review the leadership and management styles used in Hazev, Haz and Tas.........................6
Impact of Digital technology on management styles.............................................................7
Current management skills (Covered in PPT)........................................................................7
Future management and leadership skills required by the service sector (covered in PPT). .7
Compare and contrast different service industry organisations change management systems
and leadership in implementing change (covered in PPT).....................................................7
CONCLUSION ...............................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
Leadership is an approach in which superior provides guidance to their subordinates
along with leading them. It is one of the important process which is used for enhancing the
performance level of the employees so that betterment of firm can be done in easy manner. Apart
from that, management is an essential thing that is needed in every firm and comprises of
planning, organising or monitoring of business operations and functions so that goals will be
achieved in preset time period. This assignment is based on influence of digital technology on
management and leadership within various chains of restaurant i.e. Hazev, Haz and Tas. Present
report will discuss about the classical management theories and leadership styles along with
factors that can influence on the different management styles and structures of service industries.
In end, report will also discuss about the current and future management or leadership skills
along with their role in service industry.
MAIN BODY
Classical Management Theories and their application in service industry
It is very important for the organisations to effectively implement the old works or
theories of authors and theorists which would indirectly assist them in the better management of
their operations and functions (Testa, 2012). Hazev, Haz and Tas is a well-known restaurant
chain and have 21 restaurant chain which are operating their functions around Central London.
There are several classical or management theories which can be adopted by the managers for
managing the functions in appropriate manner. These theories are given as under:
 Frederick Taylor's Scientific Management:
This theory was given by F.W. Taylor that analyse and synthesizes workflows so that all
functions would be managed in easy manner, Main objective of this theory is to encourage the
employees for using the scientific methods so that activities would be performed in efficient
manner. Hence, Management of Hazev, Haz and Tas should adopt these methods so that each
task or function of their restaurant would be accomplish in the given time-frame.
F.W. Taylor have also provide an another aspect in this theory which was related with
specialisation and standardisation in which management of each firm has duty to broke the task
or activities in smaller parts so that employees would perform their functions in simple and
effective manner. In the context of Hazev, Haz and Tas, their management should allot the task

to their employees as per their skills and abilities so that task should be accomplish in systematic
manner. Furthermore, as management have decided to implement digital technology at their
workplace therefore, training should also provided to the employees so that negative impact of
this technology in future would be not faced by them.
 Henri Fayol's Administrative Management Principles:
Fayol was given various principles in their theory which provides a huge assistance to the
managers in managing each activities of firm in effective manner. Furthermore, this theory states
that how management interacts with their employees. This theory also includes all the
management concepts in easy manner so that management of each firm can easily adopt this
theory for managing their employees. In addition to this, they have also used top-down approach
in their theory which are relatively different from the Taylor's theory due to which its application
and implementation is also totally different from Taylor's theory (Tenkasi, 2003).
As per this theory, this is very crucial for each firm to consider the situations in
appropriate manner so that difficulty wouldn't be faced by them. Furthermore, this theory can
prove effective for the managers of Hazev, Haz and Tas so as to enhance their competitiveness in
the marketplace.
Its application within the organisation could effectively be centralised on the role of
managers. For example, Unity of command is very necessary within the firm because it helps the
managers in supervising the activities of each employees. In addition to this, management should
form effective policies or plans which should be followed by each personnel of firm.
Furthermore, managers should also define the goals of firm with the individuals so that better
contributions can be gained from them in implementation of digital technology in workplace.
This theory also states that managers of Hazev, Haz and Tas should take effective support
from the employees in decision-making which would assist them in enhancing the motivation
level of their employees. Due to which, chances of better cooperation at workplace will be higher
which ultimately leads the management towards effective implementation of digital technology.
Hence, it can be said that management of Hazev, Haz and Tas have to adopt classical
management theories so that implementation of digital technology would be done in suitable
manner.

Role of a Leader and different Leadership Styles in a service industry
Main motive of service industries are serving the needs of customers in more effective
manner so that strong brand awareness and huge customer base in marketplace would be
maintained in effective manner. As it is a difficult task for each firm so the leaders have to
perform some effective roles so as to goals will be achieved in easy manner. Some of the
important roles of leaders are given as under:
 Morale Building: Employees of service industry have to perform their functions in more
effective manner so that goals will be achieved in easy manner. In it, leaders have to play
a very prominent role because they have to provide guidance and support to their
employees so that effective morale will be build of them and they perform their tasks in
more effective manner. When morale of employees will be higher then it will easy for the
management in implementing digital technology at workplace.
 Strategy Development: Leaders have also responsibility to develop effective strategies
and policies through taking supports and guidance from the employees so that their
motivation level will be enhanced. In the context of Hazev, Haz and Tas, leaders have
duty to make considerations on the views and suggestions of employees so that, better
strategies will be made which will lead the organisation towards growth and success in
marketplace. When strategies will be build through taking support of employees, it will
ultimately enhance their motivation level which will provide assistance to the
management in effectively implementation of digital technology at workplace (Shekand,
2013).
Leadership styles
Some important leadership styles which can be used by the managers or leaders of Hazev,
Haz and Tas are given as under:
Autocratic: In it, leaders have to direct their work so that work should be executed
properly without any delays. When this style will be used by managers or leaders in Hazev, Haz
and Tas then it will create dissatisfaction among the staff members which is not beneficial for the
brand image of firm.
Democratic: In it, leaders or managers have to provide full authority to their teammates
or subordinates so that their better cooperation or contribution will be taken for the betterment of

firm. With the help of this style, management of Hazev, Haz and Tas will be able in
implementation of digital technology in easy manner.
Review the leadership and management styles used in Hazev, Haz and Tas
Leadership and Management styles
There are some effective leadership and management styles which should be adopted by
the leaders of Hazev, Haz and Tas in their workplace so that functions or activities would be
performed in easy manner by the employees. Some of these leadership and management styles
are given as under:
Autocratic: In this kind of style, leaders or managers have to direct their team mates for
carrying out the work in effective manner without any delays. In this, leaders assign the tasks to
their team mates and tells them what to do and how to do it without providing instructions or
supports to them. When this style will be adopted by the leaders of Hazev, Haz and Tas it will
create dissatisfaction among the employees which is not beneficial for the management in
implementation of digital technology in the workplace.
Democratic: In it, Leaders have to provide full freedom to their teammates for taking
decisions on their own level so that they can resolve their issues in easy manner. In this kind of
style, leaders of Hazev, Haz and Tas have to distribute the roles and authorities to their
subordinates so that, decisions of implementation of digital technology would not be influenced
in negative manner and effective cooperation from the employees will be gained by the
management in implementation of such technologies at workplace. When conflicts and issues of
employees will easily sort out by themselves then the chances of achieving strong sustainability
at the marketplace will be higher (Raman, 2016).
Participative: In it, leaders have to consider the ideas and suggestions of their employees
while making decisions so that their motivation level will be enhanced and they perform their
work in more effective manner. It will also leads the firm towards achieving growth and success
in the marketplace. When managers or leaders of Hazev, Haz and Tas will use this kind of style
at their workplace then chances of getting maximum contribution from them will be higher
which creates huge sustainability and growth of the firm in marketplace. With the help of this
style, management will gets innovative ideas from their subordinates that will ultimately assist
them in implementation of digital technology at workplace.

From the above leadership and management styles, it has been recommended to the
leaders or managers of Hazev, Haz and Tas to adopt democratic style so that customer will be
served by the employees of their firm in better manner.
Impact of Digital technology on management styles
Management style – It can be defined as a suitable way through which management can
achieve their goals or objectives in a limited time frame. It provides authority to the managers to
make decisions for planning or organising the work so that task would be accomplish in a given
time period. In addition to this, these are the methods which are used by the managers for
managing the activities or functions of firm. As the management of Hazev, Haz and Tas have
decided to implement digital technology in their workplace. Therefore, managers of different
firms have to develop effective styles as per their different needs so that profitable outcomes will
be received in future. So that, managers of Hazev, Haz and Tas have to adopt effective and
different management styles so that work should be done in easy or effective manner. Impact of
digital technology on the management styles are given as under:
Democratic – If management of Haz will decide this style for implementing the digital
technology then it will be beneficial for them as it provides flexibility to the employees from
which they will done their work in a fluent manner (Jones, 2005).
Supportive – In this style, leaders or managers have to provide better support to their
employees on the given task so that work should be completed in given time period. When
management of Hazev will chose this style then employees will perform their work effectively
which leads the firm towards better implementation of digital technology.
Participative – When managers or leaders will select this style for getting support from
the employees it will provide beneficial results for the firm as with the help of it, employees will
provide better and innovative ideas which will helps the managers of Tas in doing promotional
work for their firm.
Current management skills (Covered in PPT)
Future management and leadership skills required by the service sector (covered in PPT)
Compare and contrast different service industry organisations change management systems and
leadership in implementing change (covered in PPT)

CONCLUSION
It has been concluded from the above report that effective leadership and management
styles are most essentially required. Therefore, it is very necessary for the organisations to adopt
an effective leadership or management styles so that daily activities or functions would be carried
out in smooth manner. Leaders have to motivate their employees so that better outcomes or
changes will be implemented in future period of time.

REFERENCES
Books and Journals
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Journal of Management Development. 35(8). pp.942-955.
Holsapple, C. ed., 2013. Handbook on knowledge management 1: Knowledge matters (Vol. 1).
Springer Science & Business Media.
Jamaludin, A. and Hung, D. W. L., 2016. Digital learning trails: Scaling technology-facilitated
curricular innovation in schools with a rhizomatic lens. Journal of Educational Change.
17(3). pp.355-377.
Jensen, R., 2016. School leadership development: What we know and how we know it. Acta
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capabilities on change implementation success: The mediating role of readiness for
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Raman, A., 2016. How do social media, mobility, analytics and cloud computing impact
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Shekand et. Al., 2013. Development of a credit-bearing service leadership subject for university
students in Hong Kong. International Journal of Adolescent Medicine and Health.
25(4). pp.353-361.Jones, R.A.,
Tenkasi, R. V. and Chesmore, M.C., 2003. Social networks and planned organizational change:
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Online
Administrative management theory by Henri Feyol. 2018. [online] Available through;
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by-henri-fayol.aspx>.