Digital Technology Impact on UK Professional Services: Deloitte Study

This report investigates the role of digital technology in transforming the workplace and its impact on the business performance of UK professional services, focusing on a case study of Deloitte. It begins by defining the digital age and workplace transformation, highlighting key technologies like AI, cloud services, and mobile computing. The report then examines how Deloitte leverages digital technologies such as IoT, cloud computing, AI, and big data to improve operational efficiency, business models, and customer experiences. Finally, it addresses the challenges Deloitte could face in the absence of workplace transformation, including reduced employee efficiency, declining growth rates, and decreased competitive advantage. The research employs a positivism philosophy and a deductive approach, utilizing survey strategies and quantitative data analysis to provide insights into the importance of digital transformation for organizational success in the competitive market.

Research
(The Role of digital technology
in transforming workplace
along with its impact on
business performance of the UK
Professional services)

Contents
INTRODUCTION...........................................................................................................................1
Overview of Research..................................................................................................................1
Research Aim...............................................................................................................................1
Research Objectives.....................................................................................................................1
Research Questions......................................................................................................................1
Rational of the Research..............................................................................................................2
Review of Literature........................................................................................................................3
The concept of digital age and workplace transformation...........................................................3
The roles of digital technology in transforming workplace along with its impact on Deloitte
business performance...................................................................................................................3
Major Challenges that Deloitte could be faced in the absence of workplace transformation......4
Research Time Plan.........................................................................................................................5
Research Methodology....................................................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Overview of Research
The digital age refers to a historical period that started in the mid of 20th century. It can be
characterised through rapid significant shift from traditional industry which was established
through Industrial Revolution to an economy basically based on information technology
(Ljubiša, 2021). Workplace transformation in the digital age described as a concept that every
companies should use digital transformation for aligning employees, technology as well as
business processes in order to improve operational efficiency as well as meet organisational
goals. In the following research, selected company is Deloitte which is multinational professional
service organisation of UK. The company was founded in 1845 by William Welch Deloitte and
its headquarters is located in London, England, UK. The research covers, research aim and
objectives, rational of the research, review of literature, research time plan as well as research
approach and methodology.
Research Aim
To identify the role of digital technology in transforming workplace along with its impact
on business performance of the UK Professional services: A study on Deloitte
Research Objectives
 To increase basic understanding regarding the digital age and workplace transformation
 To examine the role of digital technology in transforming workplace along with its
impact on business performance Deloitte
 To evaluate the challenges that Deloitte could be faced in the absence of workplace
transformation
Research Questions
 What is the concept of digital age and workplace transformation?
 What are the roles of digital technology in transforming workplace along with its impact
on business performance Deloitte?
 What are the major challenges that Deloitte could be faced in the absence of workplace
transformation?
1

Rational of the Research
The purpose for conducting this research is to identify the importance of digital
technology in transforming the workplace of the organisation (Usher, 2018). The reason behind
for conducting this research is to develop my research skills which includes searching of
information, taking notes, problem solving, time management and communication.
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Review of Literature
The concept of digital age and workplace transformation
According to the view of Lindsay (2022), the digital workplace refers to a concept which
makes important for every companies in order to use digital transformation in their business by
aligning their employees, technologies and their business processes for improving their
operational efficiency as well as meeting organisational goals. Artificial intelligence, Cloud
services as well as mobile are some important aspect which helps company to make workplace
transformation in digital age. As these technologies helps in removing the geographical through
processes and collaboration as well as ensure that information of the company is remotely all
time.
As per the view of Zimmer, Baiyere and Salmela (2020) digital technologies offers
opportunities for the company in order to change their workplace by increasing their
organisational effectiveness. It has been founded that organisation is increasingly transforming
their traditional workplace to digital workplace. Workplace transformation is leveraging digital
technology in order to improve their employees workplace performance and experiences. There
are many latest technologies which helps company in order to transform their workplaces to
increase the efficiency of the organisation.
The roles of digital technology in transforming workplace along with its impact on Deloitte
business performance
In the opinion of Samuels (2021), digital transformation in workplaces involves use of
digital technologies for remaking a process in order to become more effective or efficient. The
idea of using technology is not just to replace an existing service of the company in a digital
form but use technology for transforming their service into something more significant better.
There are many digital technologies involves in transforming workplace of Deloitte which
includes Internet of Things, Cloud Computing, Artificial intelligence and big data. This will
provide great impact on the overall performance of company by increasing their efficiency in
order to achieve their organisational.
According to the view of Reyes (2022), digital strategy refers to a application of digital
technologies into a business models in order to form a new differentiating business capabilities.
Digital technologies that the company uses in order to transform their workplace will helps in
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improving their business performance by creating new products or re imagining their current
processes. Digital transformation in Deloitte through digital technology drives change mainly in
three areas which includes business models, operational processes and customer experiences.
Major Challenges that Deloitte could be faced in the absence of workplace transformation
According to the view point of Albukhitan (2020), there are many challenges which
could be faced by Deloitte in the absence of workplace transformation. It may reduce their
employees efficiency as most of the employees want to work in a environment where more
technologies are used in order to make their performance more effective manner. The other
challenge is declining growth rate as workplace transformation makes company to use digital
technology their business in ordTorraco, R.J. and Lundgren, H., 2020. What HRD is doing—
What HRD should be doing: The case for transforming HRD. Human Resource Development
Review, 19(1), pp.39-65.er to perform their task in better manner which helps in increasing the
growth of their business.
As per the view of Torraco and Lundgren (2020), lack of digital transformation in the
workplace of Deloitte may decreases their competitive growth in professional service of
industry. In digital age, many companies are using digital technology in order to create their
digital transformation. Due to which it create challenges for the company to make digital
transformation in their workplace for gaining competitive advantages from it.
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Research Time Plan
Research Time plan for the research of the role of digital technology in transforming
workplace along with its impact on business performance of the UK Professional services are
develop with the help of Gantt Chart (Tsai, 2019). Gantt Chart is normally used to conduct
graphical depiction for scheduling the project. It helps project manager in order to plan their
work or task around deadlines as well as allocate their resources.
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Research Methodology
Research Philosophy- It is available in two categories and that are positivism and
interpretivism (Wennberg and Anderson, 2020). In the following performed research, the
researcher select positivism philosophy as it helps them to analyse, use and gather quantitative
data for the particular topic. The advantages of using positivism philosophy is that it yield less
cost and time in order to help researcher for achieving their required aim of the topic.
Research Approach- It is divided in two categories, that are deductive and inductive
approach. The researcher of this conducted research, uses deductive approach which helps in
analysing the qualitative data of role of digital technology in transforming workplace along with
its impact on business performance of the UK Professional services (Smith and Zajda, 2018).
The reason for using this approach as it make easier way in order to understand and evaluate the
information by gaining the qualitative data.
Research Strategy- This are exist in various form such as grounded theory, ethnography,
experiment, case study, survey and archival research. The researcher of the following research,
select survey strategy in order to conduct the research in better manner (Sheard, 2018). The
purpose for the selection of this strategy is it provide numerical data, cost effective strategy in
order to help researcher to collect the data from large and small firms.
Research choice- It is exist in two category such as qualitative and quantitative. The
researcher who conducted the current research uses quantitative choice in order to get numerical
data that help researcher to understand and calculate the data in better way. This will help
researcher in order to deliver accurate and reliable information for the research (Savela, 2018).
Time Horizon- This will classify in two form which includes longitudinal and cross-
sectional (Bergin, 2018). The researcher of this researcher select cross-sectional time horizon
because it helps making the derived information reliable and valuable. The advantages for
conducting this research is to help researcher to conduct its research in less time in order to gain
many benefits from it.
Data collection- It is available in two parts that are primary and secondary. In the
following conducted research, the researcher select both parts in order to gain the gathering of
reliable and valuable information from it (Nardi, 2018). This will helps in providing the
reliability as well as it task less cost which help researcher to achieve the objective of the
research.
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Data analysis- This are present in various forms like thematic and frequency distribution.
In the following conducted research, the researcher uses frequency distribution analyses for
calculating the numerical data of the research. This will help in evaluating and analysing the
quantitative data of research (Sheppard, 2019).
Sampling- This mainly available in two categories which includes non probability and
probability (McNabb, 2020). The researcher of the following research uses probability sampling
for getting accurate data and information for the research. This will help in collecting correct and
reliable data from the massive research.
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CONCLUSION
From the above mentioned report, it has been concluded that workplace transformation is
important for the company in the digital age in order to survive in the competitive market. This
will help company in order to gain various advantages from which includes improved efficiency,
cost savings, increased transparency and many more. Lack of workplace transformation creates
many challenges for the company in order to operate their business in better manner. It
demotivate employees, decreases their competitive growth and efficiency of the company.
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