Analysis of Digital Technology Impact on ZOCDOC Business Activities

This report examines the impact of digital technology on ZOCDOC, an online medical care scheduling service. The introduction highlights the increasing use of digital technology to enhance productivity and profitability, emphasizing its transformative effect on business operations. The report outlines the aims and objectives, including determining the effect of digital technologies on ZOCDOC's business activities, analyzing the requirement for implementing digitalization, measuring the benefits of digital technologies, and recommending ways to attain a competitive advantage. A project management plan is developed, considering factors such as cost, time, scope, risk, and communication. An action plan includes problem definition, literature review, data collection, and analysis. The research employs both quantitative and qualitative methods, using questionnaires and secondary sources to gather data. The report concludes with an analysis of the findings and recommendations for ZOCDOC.

Managing Successful Business
Project

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INTRODUCTION
Digital technology can be defined as a technique which is used by most of the company
now-r-days so as to increase the productivity and the profitability of the company. It is very
effective technique which is acting as a revolution for the organisations who were facing lots of
issues in conducting their daily activities. This has been proved effective in changing the way of
doing business in the companies. Now, all the activities are being done in effective as well as
efficient manner. Through this, companies are able to make various kinds of inventions as well
as technologies in their company as well. This kind of technology can be invented by all types of
companies like small business or large sized business. This assignment is based on is ZOCDOC.
It deals in online medical care scheduling service organisation and they also giving free of
charge medical care search services This report will basically discuss about how they are
implementing digital technology in their organisation and for this aims and objectives will be
prepared, an action plan will be developed and a proper research will be conducted for the same
as well.
TASK 1
P1 Aims and Objectives of project
With the development of economy, the no. of start-ups are also growing at a very fast rate.
But every business needs to do some extra effort in order to develop their place permanent in the
market, so they are winning help of digitalisation to do the same. If the organizations will
influence utilization of technologies then they excessively make progress in the market
effortlessly as their work will be finished with no issues and time will be spared also. ZOCDOC
being an online Medicare organization; is a private company association that began with a plan
to serve individuals and making treatment simple. Along these lines, to actualize their thought
effectively, they took help of digital technologies. These technologies help in getting
modernisation in organizations and on account of this they are drawing in more no. associations
towards it. There are different sorts of digitalised technologies accessible like Ambient
information, Read examination, Production studio, cloud technologies and so on. All these work
environment technologies are extremely viable in diminishing the workload of representatives as
they are dealing with all the work and encourages it in finishing it in a limited ability to focus
time. It additionally helps in advancing the business in showcase so an ever increasing number of
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individuals comes to think about it and can utilize it also. Since ZOCDOC is now accessible in
application frame so now they are accompanying another development in which the general
population who are enlisted in their application will get message naturally to seek consistent
registration. This is a decent idea as this will remind individuals to desire customary well-being
registration.
Topic:- Impact of Digital Technology on business activities.
Background of the project:
There are such a significant number of technologies that are emerging everywhere
throughout the globe so it is imperative for all the new businesses to be inform regarding the
technologies since they can utilize it in their organizations also. In ZOCDOC additionally, the
specialized group should ensure that they know about all the best programmings accessible in
market with the goal that they can give their services in more powerful way. It is important for
all the little or medium estimated associations to influence interest in these sorts of tasks as it
will influence them to accomplish their objectives and targets and also help them in sparing a ton
of time and assets.
On the off chance that ZOCDOC needs to present this new component in their application
then for this they should complete an entire research in which they need to dissect that how
frequently individuals visit specialists and the explanation for the same also. In this way, these
little advances helps in making progress and clients likewise has confidence in the organization.
This new component will help them in understanding the general population increasingly and
along these lines they can give therapeutic offices to them all the more effortlessly.
Aim: “To examine the effects or impact of digitalisation on the activities conducted in
organisation - A case study on ZOCDOC.”
Objectives:
 To determine the effect of digital technologies on business activities of ZOCDOC.
 To analyse the requirement for implementing digitalization in ZOCDOC.
 To measure the benefits of digital technologies in transforming business activities of
ZOCDOC.
 Recommend different ways by which company can attain high competitive advantage in
medical market.
Research Question:
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 What are the factors that determine the impact of digital technologies on business
activities of ZOCDOC?
 What are the ways through which need of implementing digitalization can be analysed?
 What are the benefits of digital technologies in transforming business activities of
ZOCDOC?
 Provide recommendations on various ways by which business can accomplish high
competitive edge in medical market?
P2 Project management plan
This venture administration design will incorporate every one of the exercises that will
happen amid the entire procedure. It is essentially a formal archive that is important to be readied
and with the assistance of this , the venture chiefs guide, screen and control the workers. The
director distributes all the work between the colleagues based on their capacities. In this way,
these means permits expands the odds of making the venture fruitful.
In this arrangement, the components that are for the most part considered are fetched,
scope, time,quality, correspondence, hazard and assets. In this way, the supervisor of ZOCDOC
will influence utilization of every one of these variables to make progress in the administration to
extend. The factors are explained as under :-
 COST - In this, ZOCDOC should contribute large amount of funds in order to include
this new element in their application. Since ZOCDOC began with only a plan to back out
the medicinal offices, it required bunches of venture and great direction so their thoughts
and assets are not squandered.
 TIME – In the arrangement additionally, every movement is distributed a specific
traverse of time and the labourer are required to finish the procedure inside that time as it
were. This will assist the directors with completing the task on time
 SCOPE OF PROJECT – The extent of this task is extremely high as it will develop new
doors for medical organisation in the market. It will assist them in increasing an ever
increasing number of clients and making a decent picture in advertise too. This will assist
the organizations in making progress by improving their benefits and profitability.
 RISK - Since business entity is a small sized association so by getting new advancements
, they are going out on a limb as there are opportunities that individuals won't not utilize
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this feature. But it is extremely vital for them to go out on a limb as then just they will
have the capacity to make progress
 COMMUNICATION – It is very necessary that ZOCDIC should keep a better
communication channel or framework so that all the essential information can be
communicated to them within the specified time period. Through this work will be
performed in more effective manner.
P3 Time line and Action Plan
At whatever point another undertaking is begun by the organizations, it is extremely
fundamental for them to recognize the perspectives of individuals who will utilize these
innovations in future. This will be extremely valuable for them as it will settle on the basic
leadership process simple and will assist in making progress also. Along these lines, for this the
venture supervisors make an activity design in which every one of the exercises that will be
performed are recorded in a legitimate way. Through this assets will likewise be utilized as a part
of an appropriate way as it were.
A work breakdown structure is a mixture that comprises of organization's targets and
objectives which is critical for them to accomplish in a specific era. In this, the entire work of
organizations are partitioned into little parts so every the work is finished on time and with
effectiveness too (Incelli, 2013).
A Gantt chart shows the exercises that will be directed by organization for finishing the
undertaking. It is for the most part made as pyramid. Along these lines, while making an activity
arrangement following advances are incorporated :- Determination of the problem, Clarifying the
problem, review the literature, Clearly define the terms and concepts, Collection of data,
Defining the population, Analysing data,Submitting the report and Concluding the report and
giving recommendations .
If clients will adjust this new element in their every day life will be their primary issue on
the grounds that ordinarily old individuals doesn't utilize versatile applications all the time and
accordingly ZOCDOC ought to advance themselves in such a way, to the point that an ever
increasing number of individuals ought to get mindful about it and comprehend its significance
also. The action plan is prepared as follows:-
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The primary source of data that can be utilized by venture directors is questionnaire.
There are different strategies too like interviews, focus groups and so on. The research will be
directed by taking 20 test respondents. These respondents are being chosen by utilizing arbitrary
testing strategy. These individuals will be given a poll in which the inquiries identified with this
acknowledgement of this exploration is incorporated. They should answer every one of the
inquiries and this information will be utilized by organization to break down the response of
individuals who will be utilising this new feature of the company.
Investigator is required to have a keep an eye on every one of the workers to guarantee
that every one of the exercises are being directed successfully or not. This is particularly vital for
making the venture effective.
TASK 2
P4 Conducting small scale research using research methods
Quantitative research: It is a designed and prepared to gather hard facts. In nature
quantitative research is a statistical and structured. It gives assist when researcher require to draw
valid and general conclusions from the research.
Quantitative research: It is another methods which support an investigator to gather
information and data that seeks to describe a research topic more than evaluate it. In nature such
type of method is less structured that seeks to create deep into the research topic. It gain data
regarding people's thinking, attitudes and motivations.
For collecting the information, there are essentially two sources which will be followed in
the research, one is the primary method and the other one is the secondary information.
Primary information: In this approach questionnaire will be used which will essential in
gaining proper as well as accurate content from the respondents.
Secondary source: In case of the secondary information, books, magazines journals,
publication research will be referred which will beneficial for the researcher to accumulate the
data about the digitalisation which is requisite to be applied by the company. Along with this, it
will also essential in achieving competitive benefits within predetermined time duration.
Data sampling: It is another important and essential tool which is used by the researcher
to select sampling method and target audience. In this topic, researcher select primary
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information as a section of qualitative approach. In this, researcher has designed questionnaire
for choosing sample size by probability sampling method which is 20 respondents.
QUESTIONNAIRE
Name:
Age:
Gender:
Q1. Is it necessary for ZOCDOC to apply this new feature in their company?
a) Yes
b) No
Q2. Does this new application will provide long term benefit for the company?
a) Yes
b) No
Q3. How will the customers react after making use of this new application of ZOCDOC?
a) Positive Impact
b) Negative Impact
Q4. Is ZOCDOC services are meeting up with set standard?
a) Yes
b) No
Q5. Is there any chances that the old customers will shift to this new way of doing their
business?
a) Yes
b) No
Q6. Is ZOCDOC ready to bring in this development in their organisation?
a) Yes
b) No
Q7. Does this development in the company will be proven effective to attract more
customers towards themselves?
a) Agree
b) Disagree
Q8. In which kind of operating system that will this be utilized ?
a) Android
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b) IOS
c) other web application
d) All of the above
Q9. As per the modern economic which approach should be desirable for doing business?
a) Traditional marketing
b) Online marketing
Q10. Any thought for utilize digitalisation in ZOCDOC in a better way?
TASK 3
P5 Data analysis and Interpretation
The analysis and interpretation of the above collected data is done in the following manner:
Theme 1: Necessity of applying this new feature
Q1. Is it necessary for ZOCDOC to apply this new feature in their
company?
Frequency
a) Yes 15
b) No 5
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a) Yes
b) No

Interpretation : From the above data, it can be concluded that out of 20 respondents, 15 says
that ZOCDOC should apply this new feature in their company but 5 are not in favour of this.
Theme 2: Providing long term benefit to the company
Q2. Does this new application will provide long term benefit for the
company?
Frequency
a) Yes 18
b) No 2
Interpretation : From the above data, it can be concluded that out of 20 respondents, 18 says
that this new addition will help them in providing long term benefit to the company but 2 are
saying that it will not.
Theme 3: Reaction of customers after making use of this new feature
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a) Yes
b) No