Project: Digital Transformation and Automation of ABC Organization

This project dissertation abstract focuses on automating the business processes of ABC manufacturing organization through the inclusion of a digital portal. It addresses the problems in the traditional working environment and the necessity for digital transformation. The research aims to analyze the pros and cons of a digital environment, highlighting the importance of ICT technologies and virtual private networks in enhancing working capabilities. Key areas covered include a digital conceptual framework, technology toolbox, characteristics of digital organizations, governance models, risk mitigation, and the role of e-commerce. The analysis delves into the benefits of digital innovation, the impacts of e-commerce, security issues, cloud service implementation, and key business drivers. The document also includes a literature review, methodologies, findings, discussion, conclusion, references, and a reflection appendix. It emphasizes improved communication, data retrieval, flexibility, and risk reduction through digitization.

Project Dissertation

Abstract:
In this paper, we are looking forward to automate the business processes of the ABC
organization with the inclusion of digital portal for the enterprise working architecture. The
innovation in the ICT technologies motivates the organization to transform their traditional
working practices with the digital forum. The working capabilities of the employees can be
enhanced with the digitization at work place. The aim of the research is to analyse the
problems in the traditional working of the ABC manufacturing enterprise and the
requirement of transforming into digital environment. The focus should be given on the pros
and cons of the digital environment of the business enterprise. The organization need can be
effectively resolved with the proper implementation of the ICT technologies and virtual
private network for increasing the working capabilities of the company.
Keywords: ICT technologies, Digital platform, cloud services, e-commerce

Contents
1. Introduction...................................................................................................................................2
2. Research Aim.................................................................................................................................4
3. Research Objectives.......................................................................................................................4
4. Research Questions:......................................................................................................................5
5. Problem Statement.......................................................................................................................5
6. Literature Review..........................................................................................................................6
7. Methodologies...............................................................................................................................9
8. Findings.......................................................................................................................................12
Digital Conceptual Framework for the enterprise:..........................................................................12
Technology Tool Box:.......................................................................................................................14
Characteristics of the Digital Organizations:....................................................................................16
Components of Governance Digital model:.....................................................................................17
Risks Mitigation Model:...................................................................................................................18
Role of E-commerce in growth of the digital transformation:.........................................................18
9. Analysis........................................................................................................................................19
Benefit of using digital innovation:..................................................................................................19
Impacts of E-commerce on the business organization:...................................................................20
Security Issues and Mitigation policies for being Digital:.................................................................21
Implementation of cloud service model and virtual private network..............................................21
Key Business Drivers of the digital enterprise:................................................................................22
10. Discussion................................................................................................................................22
11. Conclusion...............................................................................................................................24
12. References...............................................................................................................................25
13. Appendix A: Reflection............................................................................................................29

1. Introduction
The ABC manufacturing company is having problems in managing operation and paperwork
of different departments such as accounts, HR, purchasing, sale, inventory, and others can
resolved by transforming their working environment with the digital forum. In this paper, we
are looking forward to automate the business processes of the ABC organization with the
inclusion of digital portal for the enterprise working architecture. The innovation in the ICT
technologies motivates the organization to transform their traditional working practices with
the digital forum. The working capabilities of the employees can be enhanced with the
digitization at work place. The industrial revolution incorporates the working culture of the
organization with the use of ICT technological advancement for managing effective
relationship between different departments of the organization. The compatibility of
performing effective functional program helps in indulging good communication practices
with the working employees for sharing of information and resources. The need of including
digital innovation in the work environment arises due to the accelerated growth of
inefficiency of the employees in handling large paper work and documentation of the firm,
lack of knowledge and expertise, demand of new ideas and opinion, overloading of the
information and data, inefficiency in retrieving the information, technological advancement,
expansion of the business organization, and others. The employees can sharpen their skills
and expertise through the working platform of ICT technologies. The digital innovation at
work place helps in reshaping and restructuring the organization business processes and
operational plan. The involvement of digital practices at work place helps in providing
transparency in the activities and process undertaken by the employees to accomplish their
assigned tasks. The communication between the employees can be enhanced which provides
a platform for sharing of information, ideas, thoughts, opinion, solution, and associated
resources among them. The digital storage of data and information in the central database of
the business organization helps in enabling easy retrieval of information. The flexibility in the
business processes can be effectively maintained by including the ICT technologies to change
the organization operational plan according to the requirement of the customers and other
participating units. The virtual private network developed for the organization focuses on
managing interrelationship between the sites branches of the business located at different site
location. The operational and the technical risks associated with the firm can be reduced to an
high extent by proactively determining the risks associated with the working environment of
the business organization. The productivity of the firm can be enhanced by providing right
tools to the right people for completing their given tasks with efficiency and effectiveness.

The information by the employees can be retrieved instantly according to their requirement
and demand for completing the given task which increases the capability and productivity of
employees. The involvement of the technologies helps in increasing the talent and expertise
of the employees. The strategic approach of using the ICT technology helps in increasing the
productivity and capabilities of the working employees to provide quality of service to the
customers and results into increase in profitability of the enterprise. It has been researched
that the happy and satisfied customers are more productive to provide quality in the expected
outcome. The inclusion of communication tools such as social network helps in increasing
the productivity at work place. The ICT technologies promising to complete the project
within allocated and in minimum budget and cost. The organization can achieve
sustainability through the working platform of the digitization at a very low cost. The
efficiency and innovation in the product helps in accelerating the growth of the enterprise.
The strategic approach should be implemented for managing the timeline and administration
changes in the working forum of the firm. The development of the virtual environment helps
in completing the business process for the manufacturing of the product. The legal and the
political issues which exist with the enterprise can be reduced with the implication of digital
platform. The monitoring and the control policies can be effectively drawn for the business
process with the use of ICT working environment. The automatic processes helps in bringing
sustainability in the working procedures of the firm.
2. Research Aim
The aim of the research is to analyse the problems in the traditional working of the ABC
manufacturing enterprise and the requirement of transforming into digital environment. The
focus should be given on the pros and cons of the digital environment of the business
enterprise.
3. Research Objectives
The ABC manufacturing company is having problems in managing operation and paperwork
of different departments such as accounts, HR, purchasing, sale, inventory, and others can
resolved by transforming their working environment with the digital forum. The objectives of
the research are:

 Problems in the traditional working of the enterprise
 Need and requirement of digital innovation and transformation in the working
environment
 Pros and cons of digital environment
 Framework for digital innovation
 Challenges faced by the organization in transforming business practices
 Security procedures with the digital practices
 Business drivers of the digital world
4. Research Questions:
 What are the impacts of digital revolution in the growth of the company?
 What are the benefits of using digitization in the work practices for attaining long
term sustainability of the enterprise?
 How the productivity and capabilities of the employees can be enhanced with it?
 Which is the most effective digital innovation for enabling effective digital work
environment?
 What are the impacts of using social networks as a communication tool for the
enterprise?
 What are the problems faced by the employees in the traditional working of the
organization?
 What are the challenges faced in transforming the work practices into the digital
world?
 What are the key business drivers for the digital platform of the enterprise?
 How to cope up with the big data management problem of the enterprise?
5. Problem Statement
The traditional working of the companies is coping up with the excessive paper work. The
employees at the work place are facing problems in handling and retrieving information from
the documents. The competitors are gaining advantage with the involvement of ICT
technology. The organization facing profit retardation due to the limited customers
association with the enterprise. The satisfaction and confidence of the customers are
decreasing with the poor performance of the enterprise. The poor communication

technologies have an adverse effect in managing resources and information between the
participating units. The management of the big data is the major problem for the organization
to achieve excellence in sustainability. The adverse effect can be seen in the working process
with the deployment of new ICT system because the employees restrict in undergoing
changes in the business process. The organization is looking forward to gain sustainability by
implementing digitization in the working process of the enterprise. The good and healthy
relationship should be developed with the customers by satisfying their need and requirement
to provide them quality product with new features.
6. Literature Review
The literature review is conducted for measuring the impact of digital revolution on the
growth of the organization. The organization culture gets affected due to the working
behaviour of the employees. The success and the failure of the organization can be measured
with the effective performance of the employees. The change management in the
organization culture helps in determining the requirement and the need of digital innovation
in the environment. The business strategic plan should be developed for carrying out
operational working of the enterprise with the use of ICT technologies (World bank, 2015).
The implementation of the ICT technologies should align with the organizational objectives.
The collaboration, connection, and communication can be enhanced with the involvement of
technological advancement with the working environment of the enterprise. The business
problems can be effectively resolved with the utilization of the operational productivity and
knowledge expertise of the employees. The digital innovation is the efficient in providing
communication platform to the participating units for managing their workforce. It helps in
incorporating two way communications between different components of the organization for
managing the flow of information and data sharing among them. The organization need can
be effectively resolved with the proper implementation of the ICT technologies and virtual
private network for increasing the working capabilities of the company (Tsakanikas,
Danchev, Giotopoulus, Korra, and Pavlou, 2014). The integration of the business units helps
in providing integration of policies for managing the risks associated with the enterprise
working operational plan. The employees face problems in managing the paperwork with the
increasing amount of data and information. The solution to their problem is to store the data
and information of the organization into the database of the enterprise. The traditional
working of the enterprise increases the workload of paper documentation, communication by

arranging physical meetings, inefficient in managing communication with the external
parties, differences in the operational plan of the site location. The direct impact of these
limitations can be seen in the growth rate of organization performance. The inclusion of ICT
technologies is the most preferred solution for overcoming the complexities of the work
place. It is the perfect solution for handling big data of the enterprise effectively in the
database which helps in easy retrieval of the information (World Economic forum, 2016).
The presentation of right information to right people and at right time increases the working
efficiency of the employees and the productivity of the enterprise. The effective
communication can be drawn between the internal and external parties of the organization for
interchanging information, data, and resources with the inclusion of social networks. The
communication between site location of the big enterprise can be managed with the effective
utilization of the virtual private network for handling secure communication between the
participating units (World Economic forum, 2015). The connectivity of the organization at
the global level helps in gaining competitive advantages to remain ahead of their competitor
by making proper balance between the information and the processing schedule of the
business plan. The decision making capabilities of the project manager can be improved by
retrieving information from the database to focus on the trend analysis and the historical data
of the company stored in the database. The verification and the validation of the decision can
be measured with the increase in the working performance of the business unit. The
satisfaction level of the employees and customers helps in bringing sustainability in the
business plan of the organization. The real time management of the resources among the
employees helps in increasing their performance.
The companies are looking forward for digitization because of the following reasons:
 Increasing competition among business organization: The business unit are working
hard for gaining competitive advantage by making use of ICT technologies. The
growth and the expansion of the company is accelerated with the amalgamation with
e-commerce website for trading. The development of e-commerce website helps in
attracting new customers towards the business organization. The analysis of the trend
and historical data helps in eliminating the flaws and obscure of the enterprise.
 Reduction in the risks associated with the enterprise: The sharing of the data and
analysis of the business process helps in reducing risks associated with the enterprise.
The proactive action plan for determined risks can be prepared to cope up in the early
stages of the enterprise.

 Management of the IT resources: The changes in the infrastructure and deployment of
the cloud service model in the business enterprise unit helps in managing IT resources
among the participating units. The resource pooling helps in distributing the resources
and the information according to the requirement of the employees.
 Segmentation of the business processes: The digital transformation divides the
organization into various units and departments. It helps in achieving the business
plan for satisfying the requirement of the customers.
The digitization has changed the working structure of the enterprise. The development of the
virtual environment helps in bringing change management in the working platform of the
organization. The incorporation of the cloud service platform and virtual private network had
bringing efficiency and automation in the working of the business unit. The development of
the ecommerce website brings new scenario to the working infrastructure of the company
because it connects the organization to the global customers for increasing the online trading
of the products and services. The digital infrastructure developed an internal and external
communication environment for the effective management of the organization. The
restructuring of the organization platform with the digital implementation helps in creating
new strategies for the enterprise which increases the level of communication between vertical
alignment and horizontal alignment of the business unit. The value of the organization can be
enhanced with the inclusion of digital platform. The major problem which is faced by the
organization in the interchanging organization culture with the digital platform is the security
concern which exists with the confidentiality of the information. The change management
can be effectively managed with the organization for increasing the automation in the
working forum of the enterprise. The cyber-attack is the other problem which increased with
the digitization of the business unit. The attackers can retrieve valuable information of the
business unit from the organization cloud structure. The inclusion of malware and viruses can
disrupt the data stored in the database. The resolution to the security issues is to deploy
effective cryptographic procedures and firewall protection mechanism for preserving the
confidentiality of the information. The inclusion of technological advancement increases the
concern of security for the associated stakeholders of the organization. The efficiency of the
organization can be improved by deploying associated security procedures for the
possibilities of cyber-attacks. The proactive risks mitigation plan should be prepared for the
enterprise to match up with the technical and the organizational risks associated with the

enterprise. The change management is required for transforming the processes, procedures
and policies according to the requirement of the digital environment.
The traditional working of the enterprise waste their value time in carrying out fund
operations, requesting for approval, data requirement gathering and analysis, development of
the scope, testing, and debugging of the project for evaluation. With the inclusion of digital
platform, the organization goes with the process of finding valuable service for the
customers, evaluation of the service according to the customers requirement, choosing of
required payment option, managing resources, and start working on the project. It can be
seen that the digitization of the organization helps in reducing the time in completing the
business process. The cost of the project can be efficiently reduced by minimizing in-house
staff requirement, reducing paperwork cost with the development of the database, reducing
cost in the outsourcing of the projects, and working on cloud for pay according to the space
used. The business integration with the ICT technologies helps in managing changes
according to the changing requirement of the customers. The digital business processes are
flexible in nature for completing the task with efficiency and effectiveness. The security
procedures should be laid down for resolving the complexity of the given program. The
traditional services should be transformed with the digital services according to the
requirement plan.
7. Methodologies
The qualitative and quantitative methodologies are used for analysing the effectiveness of
using digital innovating in the work practices at organization level. The interviews,
questionnaire, surveys, observational plan, and others can helps in gathering relevant
information to gain knowledge about the work experience of the employees with traditional
as well as digital working innovation. The methodologies helps in comparing the employees
working in two different environment of the business enterprise one is traditional and the
other is digital. The research questions were prepared in the direction to resolve views and
opinions of the professional experts about the digital innovation in the working practises.
Interview Session:
The interviews are organized with the professional experts and top executives to know the
difference they feel in the working practice of the employee with the traditional platform and
the digital platform. During the interview session, professional experts and top executives

share their views about the requirement of indulging digital platform in the organization
traditional working culture. They specify that the technological and industrial revolution
accelerated the growth of indulging digital innovation in the working culture of the
enterprise. The efficiency of the organization gets improved with the use of ICT technologies
in the different functional module of the enterprise. The use of digitization in the human
resource information system helps in managing the employee’s information for tracking their
performance for promotion, transfer, new employees, and others. It helps in increasing
decision capability of the HR manager for dividing the roles and responsibilities of the
employees according to their expertise and talent. The inefficiency of handling large amount
of paper work can be done effectively by managing the central database for business
operations.
Questionnaire:
The questionnaire was arranged with the inclusion of top executives, business experts,
consultants, and customers to retrieve the efficient data for study by analysing their views,
concepts, thoughts, and opinion on the digitization of the enterprise. The positive and
negative feedback helps in measuring the effectiveness of using digital platform for carrying
out work practices. The research questions which are prepared for handling the questionnaire
are what are the impacts of digital revolution in the growth of the company? What are the
benefits of using digitization in the work practices for attaining long term sustainability of the
enterprise? How the productivity and capabilities of the employees can be enhanced with it?
Which is the most effective digital innovation for enabling effective digital work
environment? What are the impacts of using social networks as a communication tool for the
enterprise?
The top executives, business experts, consultants, and customers presented their views and
opinion which are noted down in the proper format for analysis. They provides the
information that the vast difference in the working scenario of the environment can be seen
with the digitization in the different sectors and functional modules of the enterprise. For
example: The accounts department can carry their financial working with accuracy for
calculating the return on investment and the profitability ratio of the enterprise. The HR
department can manage the information of the employees for transfer, promotion,
performance appraisal, retention bonus, and others. The budget and the cost of the project
plan can be effectively developed by carrying out online preliminary market research for

setting out the approximate cost with the business processes and resources availability. The
marketing of the enterprise can be effectively done by utilizing the platform of social media
which helps in increasing the sale of the enterprise by attracting global customers towards the
organization. They focused that the development of the ecommerce and e-business had
bringing a vast change in the profit of the organization.
Survey:
The survey was organized on the two organizations one is the manufacturing industry and
other is the financial service enterprise. The survey helps in analysing the facts and figures
related to the organizational working procedures with the use of digital platform. During the
course plan, it had been analysed that the accuracy in the working structure can be achieved
by maintaining effective communication between the participating units of the business
organization.
Literature Review:
The literature review is conducted for measuring the impact of digital revolution on the
growth of the organization. The offline and online sources are used for collecting the
information regarding the benefits and impact of using ICT technologies in the working
organization. It has been reviewed that the organization need can be effectively resolved with
the proper implementation of the ICT technologies and virtual private network for increasing
the working capabilities of the company. The integration of the business units helps in
providing integration of policies for managing the risks associated with the enterprise
working operational plan. The employees face problems in managing the paperwork with the
increasing amount of data and information. The solution to their problem is to store the data
and information of the organization into the database of the enterprise.
Sampling:
The sampling method is organized between the organization with traditional working
platform and the enterprise with digital working platform for measuring for measuring the
performance growth of the business. It can be analysed that the vast difference can be seen in
the performance of the organization because it digital platform helps in aiding new customers
toward the organization.