Westford School: Costa Coffee Digital Transformation Project Plan

This presentation provides a comprehensive project plan for the digital transformation of Costa Coffee. It begins with an introduction to digital transformation and its impact on businesses, focusing on the changing demands of customers and the role of technology. The presentation outlines various project management methods suitable for Costa Coffee, including Waterfall and Agile methodologies, emphasizing their application in digital projects. It then details project planning and control, including the use of timelines, network diagrams, and Gantt charts, along with the importance of project control cycles. Risk management is a key component, with discussions on potential risks such as technology failures, cybersecurity threats, and strategic challenges, along with a risk management plan. Project governance, encompassing responsibilities, accountabilities, and decision-making processes, is also explored. The presentation concludes by summarizing the essential elements of the digital transformation project for Costa Coffee, including management, methods, planning, control, risk management, and governance.

Project Management &
Digital Transformation

INTRODUCTION
This project is based on Costa Coffee and its implementation of digital
transformation within company for the project which is been used. This
presentation will be including project plan for the digital transformation and
discussing project control. The management of risk that is involved in digital
transformation project is also discussed with suitable risk management plan.
Then further project governance is included and recommendations for digital
project are also involved which is all based on Costa Coffee.

Managing Digital Transformation Projects
• Digital transformation means that will be comes
from response of change within behaviour of
customers’ demand and their preference of
something new and unique.
• As their demands are changing with the change of
rapidly growing technologies and shifting of access
of information related to products and service of
various companies.
• Thus, this will be helping Costa Coffee to
communicate with their customers, clients, partners
and suppliers more transparently which will be
according to their use of digital business model.

Cont…
So there are various ways to manage the digital transformation project within Costa
Coffee which will be mostly suitable for them to implement these changes.
• Focus on outcome- It is most complex form which will include to identify need and
demand of customers and then working according to them.
• Project planning- It is important that Costa Coffee starts planning for aims and
objectives that need to be achieved towards the end of project.
• Project execution and budgeting- This is also another important and essential task in
way of managing project of digital transformation which using platform and flywheel.

Project Management Methods for Digital
Transformation Projects
There are many methods or steps which will help company and organisation
to implement the project of digital transformation. Costa Coffee should be
using project management methods in way of implementing and executing
their digital platform and flywheel. The methods which are best suited are as
under:
• Waterfall
• Agile

Cont…
• Waterfall- Under this method or strategy manager of project will
simply list out all tasks and then check it throughout the process of
project which means that it linear and sequential. Costa Coffee should
start to implement successfully the task of digital transformation of
company and arranging all possible task in logical order.
• Agile- It is also another type of project management method which
could be used by Costa Coffee which includes continuous and fast
improvement. Within this type of method of project management, it
will allow people and project managers to change their plan in last
minute also as digitalisation will require higher quality standards and
flexibility to identify rapid changing need and demand of customers.

Project Plans and Project Control for the
Digital Transformation Project
• Project planning is that essential stage of any project which enables
managers to use schedule, like that of timeline, network diagram and
Gantt charts in way of implementing plan.
• Then next step will be setting out duration and timeline for all
specified targets or steps involved in the digital transformation
project.
• All the parts and steps of this project plan will be uncertain as this is
done before the actual project is started so the process and outcome
will be surely unpredicted.
• In way of implementing the digital transformation into business of
Costa Coffee where they need to do planning of their whole project
management which is most essential task for them. These software
will be having capacity of helping during whole preparation so that
company is developing estimates over budget and resources as well.

Cont…
• Whereas project control is collection of data and information, managing them
and then using analytical process in way of predicting the future of project.
• For this there is project control cycle which could also be used by firm which
will be starting within planning so that it could be easy to eliminate the
problem within it.
• There are many parts or segments of project which needs to be controlled so
that results could be generated in proper manner like that of finance, technical
team, procurement team, vendors, and resources and cost as well.

Project Risk Management and Plans for the
Digital Transformation Project
• As per Project Management Institute Risk management is defined to as that area
where manager should be that much competent in understanding all uncertain and
events which could occur having any negative and positive impact later on.
• All these section of this management process will form to identify and eliminate
the uncertainty and negative outcome of implementing digital transformation of
Costa Coffee.
• They could be facing problem of low funds, increase in cost, labour turnover or
their frequent abseentism, no good source of funds and increase in number of
debtors.

Cont…
While in the Costa Coffee projects there are certain risks which are not common in other project
management plan as they will differ.
• Technology- This could be a risk which involves potential loss due to technology failure or use of old
techniques.
• Cyber- Costa Coffee needs to protect their transactions and digital assets from the unauthorised access
which is done using various cyber security applications.
• Strategic- This type of problem includes that from external forces that are used to change culture of
organisation and impacting investment into new technologies of Costa Coffee.
• Privacy- Costa Coffee should be laying special stress on their use and handling of data so that they are not
at risk.

Project Governance for the Digital
Transformation Project
• Project governance is that crucial part of
project which involves responsibilities
and accountabilities linked with digital
transformation project in Costa Coffee.
• This will include who all within the
management of project will be
responsible for which task or activity
and will be then reporting to whom.

Cont…
There are mainly 3 segment of Project governance which will
be helping Costa Coffee in their decision making process.
• People- They are regarded to as pillar of project who are
having actual role of implementing various planning of
digital transformation within Costa Coffee.
• Information- This is the data which help in making decision
and consisting of regular reporting upon project related risk
and problems.
• Structure- This is the structure of governance committee and
who are responsible for sanctioning resource like that of
funds, raw materials and human within digital transformation
project.

CONCLUSION
It could be conclude that all parts like that of management, methods,
planning, controlling, risk management and project governance will be very
much essential for digital transformation project of Costa Coffee which they
are implementing.

REFERENCES
• How to reduce risk in your digital transformation projects. 2018. [Online].
Accessed through: <https://www.perivantechnology.co.uk/compliance-
blog/how-to-reduce-risk-in-your-digital-transformation-projects>.
• Project Management Methodologies to Implement. 2018. [Online].
Accessed through: <https://www.clearpointstrategy.com/project-
management-methodologies/>.
• What is a Project Control Cycle? 2018. [Online]. Accessed through:
<https://hygger.io/blog/what-is-a-project-control-cycle/>.

Thank You