Digital Workplace Transformation Project Report for Streetwise LTD

This report delves into the digital workplace transformation at Streetwise Services LTD, a data transportation and asset inventory consulting firm, aiming to identify the factors influencing management and employees to adopt digital technologies. The research objectives include highlighting benefits, investigating key drivers, analyzing the impact of COVID-19, and providing recommendations for productive technology use. The project management plan encompasses scope, time, cost, quality, communication, risk, and resources, utilizing tools like a Work Breakdown Structure and Gantt Chart for effective execution. Primary and secondary research methods were employed to gather data, focusing on key drivers such as innovation, talent accessibility, and communication enhancement. Findings address the consequences of digital transformation during the pandemic, ultimately offering recommendations to Streetwise Services LTD for improved overall effectiveness and business efficiency.

Submision front sheet
Programme
BTEC Higher National Diploma (HND) in Business (RQF)
Unit Title and Number: Managing a Successful Business Project (Unit 06)
Project title Business Project Report
Unit RQF level/Code
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Project Brief Code
Cohort Name Project Date Set
Student’s Name Student’s
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Submission Date Distribution Date
Is this a first submission Is this a referral
submission
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Learner’s statement of authenticity
Student’s Signature
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Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................3
Project aims and objectives ...................................................................................................3
Project management plan.......................................................................................................5
Work breakdown structure and a Gantt Chart........................................................................7
Small-scale research applying primary and secondary methods............................................8
Key drivers of digital workplace transformation.....................................................................9
Findings and data .................................................................................................................14
Recommendations as a result of findings.............................................................................27
Reflection and performance.................................................................................................28
CONCLUSION..............................................................................................................................30
REFERENCES..............................................................................................................................31
Work breackdown structure ..........................................................................................................35
Project logbook and performance review.............................................................................36
Gantt chart............................................................................................................................39
Case study questions.............................................................................................................42
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INTRODUCTION
Digital workplace transformation is defined as using of such emerging technologies
within business which are associated with minimising issues within organisation in prominent
manner. With the help of digital workplace transformation employee efficiency can be fostered
and at the same time aspects of innovation can also be added. Digital transformation within
workplace is having positive impact over productivity and accessing to the talent as well. In the
current time digital workplace transformation is one of the major tool that can be used within
business in order to develop aims and objective of the business in appropriate manner. When
digital transformation is not followed in the organisation negative impact can be seen over
productivity and working culture as well (Meske and Junglas, 2020). Besides this when digital
workplace transformation is followed in appropriate manner then communication barriers can be
eradicated and at the same time customer expectations can be met by the organisation. This
report is related with developing knowledge in respect of digital workplace transformation and
its role within an organisation. These aspects are helpful in re-imaging of the business and to
develop insight related with organisational benefits.
New ways of collaborating and bringing distributed teams into virtual proximity are available
thanks to the digital technologies. They have been shown to improve organisational effectiveness
in general (Colbert at al., 2012).
Overview of the topic
The topic within this research is related with adopting digital transformation within the
organisation in order to develop managerial aspects and employee of the organisation. This is
examined that when an organisation is following digital transformation aspects then the
organisation may have several benefits such as increased productivity ad developed employee
capabilities (Dery, K., Sebastian and van der Meulen, 2017). It can be said that in the presence of
digital transformation will lead the business to acquire prominence in decision making and
developing the business in various directions as well. On the other hand, the report is including
various key drivers which are included in the organisation so that to develop the business in
appropriate manner. On the other hand, this is examined that there are several measures which
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are required to be included so that to acquire success opportunities for maintaining the business
and to inhale aspects of innovation. The report is associated with summarising such aspects
which are regarded as consequences of the implementation of workplace transformation in terms
of COVID pandemic (Pandya, 2020). Besides this, at the time of COVID there are various
measures which are required to be taken by the organisation and digital workplace
transformation could be one of them. In this manner it can be concluded that with the help of
digital workplace transformation overall proficiency can be established which may lead the
business to attain their business objectives. In this research will be investigated the key drivers
of digital workplace transformation in Streetwise services LTD. This is a data transportation and
asset inventory consulting firm which aims to provide their customers with a complete picture by
using ideal combination of new technology with time tested conventional methods result’s in
cutting edge data presented in highly efficient manner, saving time and money. With over 30
years of experience, knowledge, and ability to collect precise and trustworthy data on traffic
counts, parking studies, people movement, and asset inventory provides the flexibility and
control their customers require. The company operates nationwide in UK and Ireland from the
following key bases: Scotland, Barnsley, Worchester, and London [online] Available at
Http://streetwiseservices.com/about-us/ [accessed on 31 November 2021.
Research aim
This research aims to identify the factors affected management and employees of
Streetwise Services LTD to adopt digital workplace transformation.
Research objectives
 To highlight the most important aspects and benefits from digital workplace
transformation
 To investigate the key drivers of digital workplace transformation in Streetwise
Services LTD
 To analyse the consequences of the implementation of digital workplace
transformation in Streetwise Services LTD during the pandemic of COVID-19
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 To provide recommendations for Streetwise Services LTD for the productive use
of technology to increase overall effectiveness.
Research questions
 What are the most important features and benefits of digital workplace
transformation?
 What are the main forces pushing Streetwise Services LTD to adopt digital
technologies?
 How did Streetwise Services LTD has improved their digital platform during
COVID-19?
 How technology can be used to boost workplace and business efficiency?
Project Management Plan
Project management plan is referred as the plan that usually focuses on proper planning
of every activity conducted in the project in appropriate and proper manner. This plan involves
various factors so that every activity can be conducted and achieved in precise manner. This
includes various factors such as cost, scope, resources, communication, quality etc. Scope: The scope of the current investigation is broad, wide and outcomes in attaining
greater opportunities. It is broader because digital workplace transformation results in
being updated towards new techniques and technologies (Attaran, Attaran and Kirkland,
2019). The scope of the research project addresses the key drivers of digital workplace
transformation in Streetwise services LTD. It also facilitates in creating changes in
current activities of the business. Basically, it is for adopting new normal and getting
new technologies and many other needs and requirements. This is the major reason that
the current scope is very broader and wider. Time: Time is referred as one of the most important components as it assists in
conducting and completing activities in precise manner. Time is the element that is
scheduled in the starting stage of conducting the research so that everything completes in
timely manner (Colbert, Yee and George, 2016). The time needed for conducting the
current investigation is 8 weeks in which investigation has to be completed. In the
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present research, researcher has used Gantt chart and Work break down structure so that
every activity could be attained. This assists in attaining project objectives and aim in
definite period of time. Cost: Cost is another element that is quite significant to attain objectives. It is the
element that is mostly needed to conduct the research in appropriate way. The cost is
needed to carry out expenditure related to every activity. The amount required to conduct
the current research project is $700 and this assists in completing each and every
activity. Quality: Quality is referred as the other factor considered by investigator for analysing
data and information in most efficient and effective manner. This is the main reason to
make quality better so that audience would develop interest in carrying out investigation.
Further, investigator is taking out from primary and secondary data collection methods.
Primary information involves raw information and secondary data includes in-depth
information about the topic. During the secondary research, the research maintained the
quality by using valid and reliable secondary sources. In primary research, the researcher
ensured that the data was collected from the right participants considered during the
sampling. Communication: Communication is referred as the other factor of project planning
because it is quite significant to communicate with participants with the motive of
completing the instrument called questionnaire (Moore, 2018). Further, there are two
kinds of communication methods such as non-verbal and verbal communication. In the
current investigation, investigator is using verbal method for developing answers from
participants. This assists in getting reliable and true information about the certain topic. Risk: Risk is referred as the other element in the project management plan. Risk is
referred as the term that could appear at any stage of conducting the investigation. In the
present investigation, one of the major risks is problem in managing time, lack of
financial resources, lack of interest among people etc (Cianni and Steckle, 2017). It
assists in achieving in most efficient, effective and timely manner.
 Resources: Resources are known as the component in project management plan. It is
included because it helps in completing every activity with appropriate number of
resources. It is significant to have enough and required funds for conducting the
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research. Under this research resources such as online library and other books are
gathered so that objectives can be attained in easy manner.
Cost The budget for each stage of the project is included, along with
comments of these cost:
Travel cost- £28 (14£ each direction)
Questionnaire print cost- 4£ (20 pages *0.20 pence each)
Scope The research aims to identify how digital workplace
transformation affects and change Streetwise services LTD.
The research outcome is based on the answers of 20 employees
of the company.
Timetable This project preparation and execution timeframe is from
13/09/2021 until 22/11/2021
Quality In order to provide accurate data, this research is conducted
with time tested research methods.
Interaction Teachers, surveyed people
Risk and resources The main risk in this research is coming from the Covid-19
Global pandemic.
Also, possibility that participants to provide untrue answers
(Guo et al., 2020)
Late response or unavailability of participants (Guenter et al.,
2014)
Work Breakdown Structure
Work breakdown structure refers to the tool of project management plan that is generally
considered for classifying segmentation of all the tasks and activities. It assists researcher the
whole project into smaller activities and tasks so that the defined aim and objectives could be
easily attained short period of time. Basically, this structure assists in leading and studying the
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whole investigation in given time frame (Mahmood, Khan and Khan, 2019). It is basically shown
in hierarchical manner which assists in completing the whole project in systematic and
appropriate way. The main advantage related to work breakdown structure is it helps in
organising the work needed. It helps the quick development of a schedule by putting effort
estimates to particular section of the work breakdown structure.
Gantt Chart
Gantt chart is a kind of bar chart that assists in illustrating the schedule of the project. It
clearly shows that dependency relationships between current schedule and activity status. It is a
chart that schedules the project in such a manner so that every activity could be completed and
achieved in timely manner. It is referred as the project management tool helping in the
scheduling and planning of projects of all sizes, although they are certainly useful to simplify
complex and difficult projects (Schallmo, Williams and Boardman, 2020). This chart helps in
assessing how long a project must take, identify the resources required and plan the order in
which researcher will complete tasks. This particular chart has vertical and horizontal axis. These
axis have different objectives as horizontal axis shows activities of the project. On the other
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hand, vertical axis includes time needed for completing the project. It facilitates in completing
whole investigation in a very short period of time.
Small-scale research
Benefits from digital workplace transformation
According to Leah., 2020. As the innovative business requires more positive changes to
cutting edges and also empower to employees to enhance their skills and knowledge to gain
more productivity levels. There are many opportunity which also creates positive way of impact
on employees as well as in workplace that Artificial intelligence and analytical platform. These
platform make the bigger impact on organization ( Importance of digital workplace., 2020).
Some of the importance to describe the digital workplace that makes more exposure to enhance
better work opportunity. In perspective of organization, now a days many firm regulating their
work practices through digital mechanism or in another words, business is getting optimized
through online and other way of sources to generate more business-related productivity. Through
this employees are got to interact with more technological world as well as improvise their skills.
Java, Phython programing are the influence technological software that having ability to flexible
the work to generate more positive way of outcomes. For organization perspective digital
workplace would implies advanced computerized systems as because it allows to easier access
the virtual meeting and removes the barriers on time location with better network connection.
Therefore, it also makes benefit that employees provide employees greater work life balance
while increasing productivity and agility for the better organization. It also improves the services
and procedure to convert into automation that would play an important role and also creates
better customer experience has been traditionally. Organisation now a days investing more in
digital technologies to bring some new modification in workplace.
Key drivers of digital workplace transformation in Streetwise Services LTD
According to Paul Harne, (2021), the rapid expansion in the digital technology such as
technology, artificial intelligence and automation, cloud computing is the fundamental changing
the nature of work and organizations. The speed and scale of current digital change are raising
the extent to which new technology will radically transform workplace.
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There are various key drives for digital workplace transformation such as convenience
and automation which allows organizations to acquire vital information for operations at any
time along with enabling them to have a two-way communication within the workplace. The
factor of automation also enables the organisation to save high-level of cost and introduces
productively within their overall operations. This results in increased performance along with
great efficiency in their work. In addition to this it helps in ensuring all process of the
organization are performed without any hindrances. This aspect is only possible due to
elimination of human intervention which makes automation a key driver for organisations
(Key drivers of digital transformation in workplace catering, 2021).
Furthermore, it will provide the organization with transparency relative to their
performance by analysing these standards. The automation of process delivers the organization
with the ability to monitor and identify their overall performance. It allows the organisation to
make changes in their operations if any form of unproductivity is encountered. This makes
automation a key drives for the organisation due to its ability in providing crucial and reliable
data relative to performance of functions (Galin and Meshcheryakov., 2019).
In addition to this digital workplace transformation allows to develop immense speed in
processing business operations (Lima and et. al., 2021). This ability allows the organization to
offer their customers products and services in an efficient manner. The speed in process also
allows and organization to fulfil their customers expectation which makes it an essential key
driver for the workplace (Rio Tinto Mining Company of Australia, 2019).
The introduction of artificial intelligences has also been a key driver for digital
workplace transformation as in the modern era utilizing AI helps an organization to reduce the
workload form its employees(Vardarlier and Zafer , 2020). This helps in reducing cost for the
business as well as ensure reduction in errors while tasks are being performed. It allows the
organization to not only bring efficiency in its process but promotes them to generate high-level
of profitability as well.
The introduction of artificial intelligences also enables the organisation to promote
innovation within its process. Artificial intelligence is a key driver for workplace transformation
due to its various positive impacts on organization such as effective management through new
technological system of management along with identify gaps in the overall performance of
employees by analysing their performance data (Lengnick-Hall, Neely and Stone, 2018).
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Consequences of the implementation of digital workplace transformation in Streetwise
Services LTD during the pandemic of COVID-19
According to Vogelsang and et. al., (2020), there are various challenges which are
associated with implementing digital workplace transformation. In the time of COVID this is
examined that digital workplace transformation is one of the major concern which was followed
by the organisation as this has maximised employee productivity and aspects to manage the
business. This is one of the challenging measures which is to be followed within workplace so
that to develop the business and to acquire success as well (Breuer and Szillat, 2019). The
implication of practices of digital workplace transformation is related with developing
organisational productivity and efficiency as well. In terms of developing the business this can
be said that there are significant challenges which are being faced by Streetwise Services LTD
which are demonstrated as under:
Organisational resistance to change: In the context of any supposed change when employees
are comfortable with old tools, practices and tactics then this would lead into minimised interest
of employees in acquiring new processes and technology within business as change. As digital
technology is not about changing the technology within business it is about changing and
shaping organisational culture and methods. In order to develop success ratio of digital
workplace transformation this is imperative for the managers to implement digital culture and to
develop organisational structure in such a way that digital culture within organisation can be
developed (Pousttchi et al., 2019).
Data and application security: Data security and application is another issue which is seen
during implication of digital technologies. This is examined that due to implication of digital
technologies data application and security are considered as the major threat which is hard to
adopt for the organisation (Pousttchi and et. al., 2019). It is regarded as the major threat in which
various complications are seen and would result into mismanagement within organisation. End
use security is the major concern of the organisation when they are willing to develop digital
workplace transformation. In order to develop such measures within businesses this is significant
measures in which these errors can be eliminated. Data security is regarded as such aspect which
are required to be developed in such a manner that threat of data theft can be avoided. When an
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organisation is being afraid of data insecurity then it is not possible for them to implement such
methods within their business.
Resolving issue in training and development: Another consequences of developing digital
workplace is to provide training and development measures to employees so that they can work
accordingly and acquire separate edge as well for this. It is not possible that without getting
appropriate training and development is necessary which is having high cost of operations. This
may have implications in profits margin of the organisation as well (Herbert, 2017). So, this can
be said that in order to implement digital workplace transformation major challenges are related
with providing training and development aspects within employees.
Research Methodology
Research is defined as the procedure of systematic activities which include data
collection, data analysis, data interpretation, gathering of information, development of valid
conclusion in order to achieve objectives of conducting the project (Hoon and Singh, 2019). In
addition to this, it is important for researchers to make use of effective research methods so that
valid and reliable conclusion can be drawn (Tiwari, Arya and Bansal, 2017). There are mainly
two methods of resources such as quantitative and qualitative research which are as follow:
 Qualitative research: It is a method of gathering non numerical information which is
used in order to increase understanding about the opinions and reasons associated with
the research topic. In addition to this, the data gathered through this method include
human behavior within a specific situation. There are various methods to conduct
qualitative research such as observation, group discussion an many more. The qualitative
research include open-ended question and it is semi structured in nature (Ørngreen and
Levinsen, 2017).
 Quantitative research: It is defined as a way of gathering numerical information that is
based on some facts and figures. This type of research is applied when population is large
or sample size is large. There are different methods to conduct quantitative resource such
as correlation research, online service, cross sectional service and many more. It involves
close ended question an is highly in a structured manner (Pandey and Pandey, 2021).
For the present study, quantitative research method will be used by researcher in order to
get numerical information and also to gain in-depth knowledge about the topic. One of the
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